ZipRecruiter

Log In

1

Application Production Support Manager Jobs (NOW HIRING)

Talan

Application Production Support Analyst

Manhattan, NY · On-site

$105 - $145/hr

We're seeking an Application Production Support Analyst to ensure the stability and availability of ... Strong communication and stakeholder-management skills. * Ability to work independently and ...

New

next page

Showing results 1-20

All JobsTechnology JobsSoftware JobsSoftware Development Manager JobsApplication Production Support Manager Jobs

Application Production Support Manager information

See salary details

$61K

$107K

$165.5K

How much do application production support manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for application production support manager in the United States is $107,015.00, according to ZipRecruiter salary data. Most workers in this role earn between $85,000.00 and $127,000.00 per year, depending on experience, location, and employer.

What does an application production support manager do?

An Application Production Support Manager oversees the maintenance and smooth operation of business-critical software applications after they go live. They lead teams that monitor, troubleshoot, and resolve technical issues to minimize downtime and ensure optimal performance. Their responsibilities also include coordinating with development and infrastructure teams, managing incident response, and implementing process improvements to enhance system stability. This role is crucial for maintaining service reliability and meeting service level agreements (SLAs) in organizations that depend on complex software systems.

What are the key skills and qualifications needed to thrive as an application production support manager?

To thrive as an Application Production Support Manager, you need strong analytical and problem-solving skills, expertise in application support processes, and a background in computer science or a related field. Familiarity with ITIL frameworks, incident management systems like ServiceNow, and monitoring tools such as Splunk or AppDynamics is typically required. Leadership, effective communication, and the ability to work under pressure are standout soft skills for this role. These abilities ensure that application issues are resolved promptly, minimizing downtime and maintaining business continuity.

What are some typical challenges faced by an application production support manager, and how can one prepare for them?

As an Application Production Support Manager, you may frequently encounter challenges such as managing high-pressure incidents, balancing competing priorities between system stability and new deployments, and coordinating effective communication among cross-functional teams. Being proactive in incident management, establishing well-defined processes, and fostering strong relationships with development and infrastructure teams can help mitigate these challenges. Staying updated on best practices and encouraging a culture of continuous improvement will also support long-term success in this dynamic role.

Is application production support a stressful job?

Application production support can be stressful due to the need to quickly resolve system issues, ensure uptime, and manage urgent incidents. The role often requires strong problem-solving skills, attention to detail, and the ability to work under pressure, especially during critical outages or outages that impact business operations.

What is an application production support manager?

An application production support manager oversees the ongoing operation and maintenance of software applications in a production environment. They coordinate troubleshooting, incident management, and system updates, often using tools like monitoring software and ticketing systems, to ensure high availability and performance of critical applications.
More about Application Production Support Manager jobs

What cities are hiring for Application Production Support Manager jobs?

Cities with the most Application Production Support Manager job openings:

What are the most commonly searched types of Application Production Support jobs?

The most popular types of Application Production Support jobs are:

What states have the most Application Production Support Manager jobs?

States with the most job openings for Application Production Support Manager jobs include:

What job categories do people searching Application Production Support Manager jobs look for?

The top searched job categories for Application Production Support Manager jobs are:

Application Production Support Manager jobs near you
Infographic showing various Application Production Support Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $107,015 per year, or $51.4 per hour.

Application Production Support Manager

IT America Inc

Los Angeles, CA • On-site

Contractor

Re-posted 3 days ago

Job description

Position: Application Production Support Manager

Location: Los Angeles, CA (Onsite - Local candidates preferred)

Duration: Long term contract

Job Responsibilities:

  • Ensure SLA compliance and maintain high availability of business-critical applications/systems
  • Take ownership of application downtime incidents and act as the primary escalation point during outages
  • Leverage a strong development background to understand application behavior, logs, and issue diagnosis
  • Possess thorough understanding of Software Development Life Cycle (SDLC) to align support with build, release, and production cycles
  • Manage major incidents with clear, timely stakeholder communication
  • Oversee end-to-end application support lifecycle (incident, problem, change coordination)
  • Use tools like ServiceNow for ticket tracking, prioritization, and SLA monitoring
  • Perform issue triage with leads/technical teams to identify root causes and drive resolution
  • Lead cross-functional teams (L2/L3, infra, vendors) for efficient incident management
  • Plan and execute preventive & corrective maintenance
  • Track and improve incident trends, recurring issues, and service performance
  • Develop MIS/operational reports and dashboards (Excel)
  • Drive service reviews and continuous improvement initiatives
  • Maintain documentation, SOPs, and service logs
  • Demonstrate strong stakeholder management across business and IT teams
  • Mentor team on incident handling, RCA quality, and support best practices

Required Skills & Qualifications:

  • 10+ years of experience in Application/Production Support or IT Operations
  • Strong experience in incident management, problem management, and change management
  • Hands-on experience with ServiceNow (or similar ITSM tools) for ticketing and SLA tracking
  • Solid understanding of L2/L3 support models and escalation handling
  • Experience with log analysis, debugging, and root cause analysis (RCA)
  • Background in software development (Java, .NET, Python, or similar) is highly preferred
  • Good understanding of databases (SQL/NoSQL) and ability to write/debug queries
  • Familiarity with monitoring tools (Splunk, Dynatrace, AppDynamics, etc.)
  • Experience working in high-availability / 24x7 production environments
  • Knowledge of cloud platforms (AWS, Azure, or GCP) is a plus
  • Strong understanding of SDLC, release management, and deployment cycles
  • Experience coordinating with cross-functional teams (infra, Dev, QA, vendors)
  • Excellent communication and stakeholder management skills
  • Strong analytical and problem-solving abilities
  • Experience in creating reports, dashboards, and service metrics (Excel or BI tools)
  • ITIL certification (preferred)