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Application Production Support Manager Jobs (NOW HIRING)

CIBC

Production Support Engineering Lead

Chicago, IL · Hybrid

$140K - $170K/yr

Production Support Engineering - Lead the execution of Record Remediation and PrivateLink Update ... application testing, change management, configuration, installation, and ongoing support.

Buckeye Broadband

Production Support Staff

Northwood, OH · On-site

$18 - $24.50/hr

The Production Support Staff frequently interfaces with the following positions ... Production Manager, Operations Manager, Director/Producer, and Production Staff. Essential ...

mthree

Production Support Analyst

New York, NY · On-site

This is a position of Production Management team in NY supporting the Client Portfolio Risk and ... Application Development; Cyber & Information Security; Data Science and DevOps areas. Our Expert ...

Credigy

Production Support Engineer

Norcross, GA

$39.50 - $51.25/hr

Own routine production support tickets (Jira Service Management) from investigation through ... application support, or a related technical role. * Strong working knowledge of SQL, preferably MS ...

ORRBA SYSTEMS LLC

Java Production Support

Phoenix, AZ · On-site

Provide L2/L3 production support for Java-based applications, including incident, problem, and change management activities. Analyze application logs, troubleshoot production issues, perform root ...

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Application Production Support Manager information

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$61K

$107K

$165.5K

How much do application production support manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for application production support manager in the United States is $107,015.00, according to ZipRecruiter salary data. Most workers in this role earn between $85,000.00 and $127,000.00 per year, depending on experience, location, and employer.

What does an application production support manager do?

An Application Production Support Manager oversees the maintenance and smooth operation of business-critical software applications after they go live. They lead teams that monitor, troubleshoot, and resolve technical issues to minimize downtime and ensure optimal performance. Their responsibilities also include coordinating with development and infrastructure teams, managing incident response, and implementing process improvements to enhance system stability. This role is crucial for maintaining service reliability and meeting service level agreements (SLAs) in organizations that depend on complex software systems.

What are the key skills and qualifications needed to thrive as an application production support manager?

To thrive as an Application Production Support Manager, you need strong analytical and problem-solving skills, expertise in application support processes, and a background in computer science or a related field. Familiarity with ITIL frameworks, incident management systems like ServiceNow, and monitoring tools such as Splunk or AppDynamics is typically required. Leadership, effective communication, and the ability to work under pressure are standout soft skills for this role. These abilities ensure that application issues are resolved promptly, minimizing downtime and maintaining business continuity.

What are some typical challenges faced by an application production support manager, and how can one prepare for them?

As an Application Production Support Manager, you may frequently encounter challenges such as managing high-pressure incidents, balancing competing priorities between system stability and new deployments, and coordinating effective communication among cross-functional teams. Being proactive in incident management, establishing well-defined processes, and fostering strong relationships with development and infrastructure teams can help mitigate these challenges. Staying updated on best practices and encouraging a culture of continuous improvement will also support long-term success in this dynamic role.

Is application production support a stressful job?

Application production support can be stressful due to the need to quickly resolve system issues, ensure uptime, and manage urgent incidents. The role often requires strong problem-solving skills, attention to detail, and the ability to work under pressure, especially during critical outages or outages that impact business operations.

What is an application production support manager?

An application production support manager oversees the ongoing operation and maintenance of software applications in a production environment. They coordinate troubleshooting, incident management, and system updates, often using tools like monitoring software and ticketing systems, to ensure high availability and performance of critical applications.
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Application Production Support Manager jobs near you
Infographic showing various Application Production Support Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $107,015 per year, or $51.4 per hour.

Manager, Application Support

Bridge Property Management

Salt Lake City, UT • On-site

Full-time

Re-posted 9 days ago

Bridge Property Management rating

7.3

Company rating: 7.3 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

102nd of 256 rated facilities management

Job description

Make an impact

As the Manager, Application Support, you will lead the delivery of high-quality support across critical multifamily property management applications. You'll oversee a team managing day-to-day support operations, serve as a key escalation point, and drive improvements across a portfolio of 170+ properties.

Lead, mentor, and develop a team of 3+ support professionals 

Manage ServiceNow ticket operations including intake, triage, escalation, and resolution 

Establish SLAs, workflows, and reporting to ensure efficient support delivery 

Analyze ticket trends and drive root-cause resolution 

Serve as the escalation point and subject matter expert for Yardi platforms and integrations 

Oversee user access, system configuration, and ongoing application support 

Partner with vendors and internal stakeholders to resolve issues and implement enhancements 

Lead application onboarding/offboarding for property transitions 

Support release management, testing, and new system integrations 

Maintain documentation, reporting, and communication with leadership

What you should bring

5+ years of experience in application support or IT operations 

2+ years of people management experience 

Strong experience with ServiceNow (ticketing, workflows, reporting) 

Expertise with Yardi platforms (Voyager, CRM IQ, RentCafe, etc.) 

Experience with user access management and system administration 

Knowledge of property management operations 

Ability to manage multiple priorities in a fast-paced environment 

Strong communication and cross-functional collaboration skills 

Bachelor's degree or equivalent experience

Preferred: 

Experience with release management, UAT, or integrations 

ITIL or ServiceNow certifications 

Experience supporting large property portfolios

What you can be a part of

You'll work closely with Technology leadership, operations, and vendors to ensure seamless application performance across a growing portfolio. This role plays a key part in scaling support operations, improving processes, and enhancing the overall technology experience for the organization.

What Bridge Property Management employees say

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Benefits

Hours and flexibility

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