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Application Production Support Manager Jobs in Massachusetts

Scout ET

Production Support Specialist

Malden, MA · On-site

$18.50 - $25/hr

... Application Teams, Systems Engineering, Network Services, Database Services, ESE staff) and ... Knowledge of business system development, management, administration, and problem resolution. -Must ...

Ampliwork, Inc.

Production Support Engineer

Boston, MA · On-site

$45.75 - $59.50/hr

Read application code well enough to locate the relevant logic and confirm or rule out a hypothesis ... Tooling Enterprise ticketing and task tracking, Microsoft 365, AWS (logs, monitoring and managed ...

PB consulting

Provide application maintenance, administration, and production support for scientific and enterprise applications. * Lead managed services oversight by coordinating vendor-delivered application ...

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All JobsApplication Production Support JobsApplication Production Support Manager JobsApplication Production Support Manager Jobs in Massachusetts

Application Production Support Manager information

See Massachusetts salary details

$51.3K

$120.8K

$182K

How much do application production support manager jobs pay per year?

As of Aug 26, 2026, the average yearly pay for application production support manager in Massachusetts is $120,781.00, according to ZipRecruiter salary data. Most workers in this role earn between $99,300.00 and $142,900.00 per year, depending on experience, location, and employer.

What does an application production support manager do?

An Application Production Support Manager oversees the maintenance and smooth operation of business-critical software applications after they go live. They lead teams that monitor, troubleshoot, and resolve technical issues to minimize downtime and ensure optimal performance. Their responsibilities also include coordinating with development and infrastructure teams, managing incident response, and implementing process improvements to enhance system stability. This role is crucial for maintaining service reliability and meeting service level agreements (SLAs) in organizations that depend on complex software systems.

What are the key skills and qualifications needed to thrive as an application production support manager?

To thrive as an Application Production Support Manager, you need strong analytical and problem-solving skills, expertise in application support processes, and a background in computer science or a related field. Familiarity with ITIL frameworks, incident management systems like ServiceNow, and monitoring tools such as Splunk or AppDynamics is typically required. Leadership, effective communication, and the ability to work under pressure are standout soft skills for this role. These abilities ensure that application issues are resolved promptly, minimizing downtime and maintaining business continuity.

What are some typical challenges faced by an application production support manager, and how can one prepare for them?

As an Application Production Support Manager, you may frequently encounter challenges such as managing high-pressure incidents, balancing competing priorities between system stability and new deployments, and coordinating effective communication among cross-functional teams. Being proactive in incident management, establishing well-defined processes, and fostering strong relationships with development and infrastructure teams can help mitigate these challenges. Staying updated on best practices and encouraging a culture of continuous improvement will also support long-term success in this dynamic role.

Is application production support a stressful job?

Application production support can be stressful due to the need to quickly resolve system issues, ensure uptime, and manage urgent incidents. The role often requires strong problem-solving skills, attention to detail, and the ability to work under pressure, especially during critical outages or outages that impact business operations.

What is an application production support manager?

An application production support manager oversees the ongoing operation and maintenance of software applications in a production environment. They coordinate troubleshooting, incident management, and system updates, often using tools like monitoring software and ticketing systems, to ensure high availability and performance of critical applications.

What are popular job titles related to Application Production Support Manager jobs in Massachusetts?

For Application Production Support Manager jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Application Production Support Manager jobs in Massachusetts look for?

The top searched job categories for Application Production Support Manager jobs in Massachusetts are:

What cities in Massachusetts are hiring for Application Production Support Manager jobs?

Cities in Massachusetts with the most Application Production Support Manager job openings:

Application Production Support Manager jobs near you

Production Support Program Manager

ZENITH INFOTEK LLC

Boston, MA • On-site

$120 - $180/hr

Other

Medical, Vision, Life

Posted 7 days ago

Job description

Benefits:
  • Health insurance
  • Relocation bonus
  • Vision insurance

We are looking for a Production Support Program Manager who has experience in handling large team (More than 100 People) with Experience managing Life and Annuity team.

We are seeking an experienced Production Support Technical Program Manager with a strong background in software development and customer facing roles. The ideal candidate will have extensive experience in managing application support, particularly in a 2nd line capacity, and will be proficient in lavs, Net, Mainframe, and various database technologies. This role requires a strategic thinker who can effectively communicate with clients and stakeholders while ensuring the smooth operation of production systems.


Responsibilities:

  • Lead and manage production support activities, ensuring timely resolution of incidents and service requests.

  • Act as the primary point of contact for customers, addressing their technical concerns and providing solutions.

  • Coordinate with development teams to facilitate application enhancements and bug fixes.

  • Monitor ayatam performance and implement proactive measures to prevent issues.

  • Develop and maintain documentation related to production support processes and procedures.

  • Conduct root cause analysis for recurring issues and implement corrective actions.

  • Manage stakeholder expectations and communicate project status effectively.

  • Provide training and support to junior team members and new hires.

  • Participate in on call support rotation as needed.


Mandatory Skills:

  • Proven experience in application support, specifically in a 2nd line capacity.

  • Strong technical knowledge of Java, Net, Mainframe, and database technologies.

  • Excellent customer facing shifts with the ability to communicate complex technical concepts to technical stakeholders.

  • Experience in incident management and problem resolution.

  • Strong analytical and troubleshooting skills


Preferred Skills:

  • Familiarity with ITIL processes and best practices.

  • Experience with cloud technologies and DevOps practices.

  • Knowledge of Agile methodologies

  • Bachelor's degree in Computer Science, Information Technology, or a related field.

  • 10 15 years of experience in software development and production support.

  • Relevant certifications in project management (eg, PMP, Prince2) are a plus.

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