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Application Production Support Manager Jobs in Brighton, MA

Scadea

Application Support Manager

Boston, MA

Required Qualifications * 10+ years in application support, production operations, technology delivery, or managed services. * Experience leading client-facing, globally distributed support teams.

New

Scout ET

Production Support Specialist

Malden, MA · On-site

$18.50 - $25/hr

... Application Teams, Systems Engineering, Network Services, Database Services, ESE staff) and ... Knowledge of business system development, management, administration, and problem resolution. -Must ...

Ampliwork, Inc.

Production Support Engineer

Boston, MA · On-site

$45.75 - $59.50/hr

Read application code well enough to locate the relevant logic and confirm or rule out a hypothesis ... Tooling Enterprise ticketing and task tracking, Microsoft 365, AWS (logs, monitoring and managed ...

Ampliwork, Inc

Production Support Engineer

Boston, MA · On-site

$90 - $130/hr

Read application code well enough to locate the relevant logic and confirm or rule out a hypothesis ... Tooling Enterprise ticketing and task tracking, Microsoft 365, AWS (logs, monitoring and managed ...

Keylent Inc

Team Lead TECHM-JOB-29130

Boston, MA · On-site

... application production support as per process/RACI (Responsible, Accountable, Consulted and ... Management and participate in quality reviews and implement quality norms • Lead and ensure ...

Harvard University

AV Support Manager

Boston, MA · On-site

$58/hr

... and multimedia production activities. * Develop and maintain operational procedures, training ... Identity, Criminal * Staying Informed About Your Application: Due to the high volume of ...

Harvard University

AV Support Manager

Boston, MA

... and multimedia production activities. * Develop and maintain operational procedures, training ... Identity, Criminal * Staying Informed About Your Application: Due to the high volume of ...

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All JobsApplication Production Support JobsApplication Production Support Manager JobsApplication Production Support Manager Jobs in Brighton, MA

Application Production Support Manager information

See Brighton, MA salary details

$66.5K

$116.6K

$180.4K

How much do application production support manager jobs pay per year?

As of Aug 31, 2026, the average yearly pay for application production support manager in Brighton, MA is $116,628.00, according to ZipRecruiter salary data. Most workers in this role earn between $92,600.00 and $138,400.00 per year, depending on experience, location, and employer.

What does an application production support manager do?

An Application Production Support Manager oversees the maintenance and smooth operation of business-critical software applications after they go live. They lead teams that monitor, troubleshoot, and resolve technical issues to minimize downtime and ensure optimal performance. Their responsibilities also include coordinating with development and infrastructure teams, managing incident response, and implementing process improvements to enhance system stability. This role is crucial for maintaining service reliability and meeting service level agreements (SLAs) in organizations that depend on complex software systems.

What are the key skills and qualifications needed to thrive as an application production support manager?

To thrive as an Application Production Support Manager, you need strong analytical and problem-solving skills, expertise in application support processes, and a background in computer science or a related field. Familiarity with ITIL frameworks, incident management systems like ServiceNow, and monitoring tools such as Splunk or AppDynamics is typically required. Leadership, effective communication, and the ability to work under pressure are standout soft skills for this role. These abilities ensure that application issues are resolved promptly, minimizing downtime and maintaining business continuity.

What are some typical challenges faced by an application production support manager, and how can one prepare for them?

As an Application Production Support Manager, you may frequently encounter challenges such as managing high-pressure incidents, balancing competing priorities between system stability and new deployments, and coordinating effective communication among cross-functional teams. Being proactive in incident management, establishing well-defined processes, and fostering strong relationships with development and infrastructure teams can help mitigate these challenges. Staying updated on best practices and encouraging a culture of continuous improvement will also support long-term success in this dynamic role.

Is application production support a stressful job?

Application production support can be stressful due to the need to quickly resolve system issues, ensure uptime, and manage urgent incidents. The role often requires strong problem-solving skills, attention to detail, and the ability to work under pressure, especially during critical outages or outages that impact business operations.

What is an application production support manager?

An application production support manager oversees the ongoing operation and maintenance of software applications in a production environment. They coordinate troubleshooting, incident management, and system updates, often using tools like monitoring software and ticketing systems, to ensure high availability and performance of critical applications.

What cities near Brighton, MA are hiring for Application Production Support Manager jobs?

Cities near Brighton, MA with the most Application Production Support Manager job openings:

Application Production Support Manager jobs near you
Infographic showing various Application Production Support Manager job openings in Brighton, MA as of July 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, 1% Temporary, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $116,628 per year, or $56.1 per hour.

Application Support Manager

Scadea

Boston, MA

Contractor

Posted 3 days ago

New

Job description

Job Title: Application Support Manager
Location: Boston, MA - 3 days a week onsite
Length: 12 months
 
Position Summary
We are seeking a Boston-based Manager to lead a global application-support service across teams in Boston, Mexico, and India. This player-coach role combines service delivery, operational leadership, stakeholder communication, and continuous improvement.
The ideal candidate has experience leading complex managed-support services and coordinating technical teams, client stakeholders, vendors, and other resolver groups.
Key Responsibilities
• Serve as the primary operational contact for client stakeholders.
• Coordinate service delivery across Boston, Mexico, and India.
• Lead service reviews, governance meetings, escalations, and major-incident coordination.
• Monitor SLAs, KPIs, ticket trends, risks, dependencies, and corrective actions.
• Lead transition, knowledge-transfer, and operational-readiness activities.
• Coordinate priorities across Smart Ops Level 1 and domain-aligned Level 2 teams.
• Improve service processes, documentation, handoffs, and recurring-incident prevention.
• Guide staffing, capacity, coverage, and knowledge-continuity planning.
• Drive continuous improvement through monitoring, automation, shift-left, and AI-enabled support.
• Communicate service performance, risks, and recommendations to delivery and client leadership.
Required Qualifications
• 10+ years in application support, production operations, technology delivery, or managed services.
• Experience leading client-facing, globally distributed support teams.
• Strong knowledge of incident, problem, change, knowledge, and service-level management.
• Experience with major incidents, governance, performance reporting, and continuous improvement.
• Strong operational judgment, stakeholder management, and executive communication skills.
• Working knowledge of modern applications, data platforms, APIs, integrations, cloud services, and observability.
Nice to Have
• Asset-management or financial-services experience.
• Experience leading support consolidation or managed-service transitions.
• Familiarity with ServiceNow, ITIL, SRE, and 24x7 operations.
• Experience with AI-assisted support, automated runbooks, or self-healing capabilities.