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Application Production Support Jobs (NOW HIRING)

Xforia, Inc.

Application Production Support

Dallas, TX · On-site

Application production support Who are we looking for? A mid-senior level technical support engineer with hands on experience of, Application and production support to manage a critical project for ...

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How much do application production support jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for application production support in the United States is $28.82, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $22.12 per hour, depending on experience, location, and employer.

What is an application production support?

An Application Production Support job involves monitoring, maintaining, and troubleshooting software applications to ensure seamless business operations. Support teams handle incidents, investigate issues, and implement fixes or workarounds to minimize downtime. They also collaborate with developers, infrastructure teams, and business users to improve system performance and prevent future problems. Strong problem-solving skills, technical expertise, and the ability to work under pressure are crucial for this role.

What does an application production support do?

In an Application Production Support role, your daily tasks often include monitoring application performance, responding to incidents or service requests, and performing root cause analysis for any issues that arise. You'll frequently collaborate with development, QA, and infrastructure teams to troubleshoot and resolve outages or application errors. Routine activities may also involve maintaining documentation, implementing workaround solutions, and proactively identifying potential risks. This role is dynamic and requires flexibility, as priorities can shift quickly based on the needs of the business and the stability of critical applications.

What are the key skills and qualifications needed to thrive in application production support?

To thrive as an Application Production Support professional, you need a solid understanding of software troubleshooting, incident management, and scripting or query languages, often supported by a degree in computer science or a related field. Experience with monitoring tools (like Splunk or AppDynamics), ticketing systems (such as ServiceNow or Jira), and knowledge of ITIL frameworks or relevant certifications are highly valued. Strong analytical thinking, effective communication, and the ability to remain calm under pressure are key soft skills that help you excel in this role. These qualities are crucial for quickly resolving issues, maintaining application uptime, and ensuring a positive user experience in fast-paced production environments.

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Application Production Support jobs near you
Infographic showing various Application Production Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $59,950 per year, or $28.8 per hour.

Application Production Support

Xforia, Inc.

Dallas, TX • On-site

Contractor

Re-posted 4 days ago

Job description

Job Description
Role: Application production support
Who are we looking for?
A mid-senior level technical support engineer with hands on experience of, Application and production support to manage a critical project for one of our biggest clients in banking domain focusing on SRE/DevOps roadmap. The individual should be passionate about technology and must have excellent communication and problem-solving skills with ability to work independently and/or as part of larger team.
Technical Skills:
• 6+ years of experience in Application Production Support in Linux platform.
• Good experience in AutoSys or any scheduling mechanism.
• Good knowledge in Linux and SQL.
• Good experience on application monitoring tool like Splunk, AppDynamics , Grafana, Prometheus.
• Strong Technical Troubleshooting skill
• Good experience in scripting - Shell, Automations
• Well versed with ITIL - Incident Change Release management
• Basic knowledge of Middleware technologies - Apache Tomcat
• Good experience in DevOps CI CD tools like Jenkins, Ansible, uDeploy etc
• Knowledge of Banking domain (preferable)
• Handle outage calls efficiently, triage any issues, and fix them.
• Do Root Cause Analysis of repetitive and problem issues.
• Report issues and resolve as per process and documentation .
• Basic knowledge of Database - Oracle SQL
• Good understanding of Infrastructure Technologies like Linux, Windows, MW, Database
• Good to have knowledge of AutoSys or any scheduling mechanism.
• Good to have DevOps SRE, Automation, cloud knowledge.
Process Skills:
• Good knowledge of ITSM Process
• Preferrable good knowledge of SDLC
• First point of support for application incidents
• Identifies, diagnoses, and resolves functional and technical problems
• Ensure quality services are delivered with respect to the agreed service level agreement
• Clearly understand client business to recommend, provides and support application services
Behavioral Skills :
• Self motivated
• Good team member
Certification:
• good to have DevOps, cloud/AWS base training/certification

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