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Application Production Support Jobs (NOW HIRING)

FleetPride, Inc.

Application Support Analyst

Dallas, TX · On-site

The Analyst will be a key production resource supporting BY WMS system. This position is responsible for providing the highest quality application production support to business partners. The primary ...

Charles Schwab

Production Support Engineer

Southlake, TX · On-site

$39.50 - $51.50/hr

Bachelor's degree in computer science or a related field, or equivalent experience * 5-7 years of experience in application production support * Experience supporting Windows and Linux environments

Wipro Limited

Java Production Support

Charlotte, NC · On-site

$60K - $135K/yr

Strong application production support background. * Must have AWS knowledge. * Nice to have Azure cloud knowledge too. * Must have Payment domain experience. * Expertise in Splunk. * Should know how ...

Wipro Limited

Java Production Support

Charlotte, NC · On-site

$60K - $135K/yr

Strong application production support background. * Must have AWS knowledge. * Nice to have Azure cloud knowledge too. * Must have Payment domain experience. * Expertise in Splunk. * Should know how ...

Wipro Limited

Java Production Support

Charlotte, NC · On-site

$60K - $135K/yr

Strong application production support background. * Must have AWS knowledge. * Nice to have Azure cloud knowledge too. * Must have Payment domain experience. * Expertise in Splunk. * Should know how ...

BC Forward

Production/Application Support

Charlotte, NC · On-site

$68.25/hr

We are seeking an Application Programmer III to join our team supporting Market Risk platforms. The ideal candidate will have strong experience in production support, SQL, and UNIX/Linux, and a ...

Elite WorkForce Inc

NC · On-site

$19.25 - $26.50/hr

State of North Carolina Duration: 12+ Months We are seeking a skilled NCFAST Help Desk Analyst to join our Application/Production Support team. This role involves providing expert support for the NC ...

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Application Production Support information

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How much do application production support jobs pay per hour?

As of Jun 20, 2026, the average hourly pay for application production support in the United States is $28.82, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $22.12 per hour, depending on experience, location, and employer.

What are some typical daily responsibilities of an Application Production Support professional?

In an Application Production Support role, your daily tasks often include monitoring application performance, responding to incidents or service requests, and performing root cause analysis for any issues that arise. You'll frequently collaborate with development, QA, and infrastructure teams to troubleshoot and resolve outages or application errors. Routine activities may also involve maintaining documentation, implementing workaround solutions, and proactively identifying potential risks. This role is dynamic and requires flexibility, as priorities can shift quickly based on the needs of the business and the stability of critical applications.

What is an Application Production Support job?

An Application Production Support job involves monitoring, maintaining, and troubleshooting software applications to ensure seamless business operations. Support teams handle incidents, investigate issues, and implement fixes or workarounds to minimize downtime. They also collaborate with developers, infrastructure teams, and business users to improve system performance and prevent future problems. Strong problem-solving skills, technical expertise, and the ability to work under pressure are crucial for this role.

What are the key skills and qualifications needed to thrive in the Application Production Support position, and why are they important?

To thrive as an Application Production Support professional, you need a solid understanding of software troubleshooting, incident management, and scripting or query languages, often supported by a degree in computer science or a related field. Experience with monitoring tools (like Splunk or AppDynamics), ticketing systems (such as ServiceNow or Jira), and knowledge of ITIL frameworks or relevant certifications are highly valued. Strong analytical thinking, effective communication, and the ability to remain calm under pressure are key soft skills that help you excel in this role. These qualities are crucial for quickly resolving issues, maintaining application uptime, and ensuring a positive user experience in fast-paced production environments.

More about Application Production Support jobs
What cities are hiring for Application Production Support jobs? Cities with the most Application Production Support job openings:
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Application Production Support jobs near you
Infographic showing various Application Production Support job openings in the United States as of June 2026, with employment types broken down into 92% Full Time, and 8% Part Time. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $59,950 per year, or $28.8 per hour.
Application Support Analyst

Application Support Analyst

FleetPride, Inc.

Dallas, TX • On-site

Full-time

Posted 6 days ago

FleetPride rating

7.6

Company rating: 7.6 out of 10

Based on 69 frontline employees who took The Breakroom Quiz

103rd of 332 rated vehicle maintenance

Job description

FleetPride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.S. with some of the best and brightest people in the business! Partner with the best in the heavy-duty industry and apply today!
The Application Support Analyst will be responsible for production support service to users of applications within the business and enabling needed business processes to be successful. The Analyst will be a key production resource supporting BY WMS system. This position is responsible for providing the highest quality application production support to business partners. The primary duty is to handle ITSM, ServiceNow tickets, incoming queries, tickets, and help with requests from end users. The candidate will be responsible for taking detailed notes of the problem the user is experiencing, determining steps they can take to resolve the issue, and managing the flow of incoming incidents/requests, SLA, and best practices.
Essential Tasks
  • Work with the Onshore and Offshore team members to track the work on a daily/weekly basis.
  • Come with experience in Production Support and share ideas on areas of improvement.
  • Good knowledge of working with Service Now, reporting via Service Now.
  • Ensuring the incidents and Service requests are addressed within the defined SLA's.
  • Receives and handles incoming issues for applications following agreed procedures.
  • Provides application production support for core applications that support the business including BY WMS, iSeries, Salesforce, Boomi, etc.
  • Logs incidents and service requests and maintains relevant records.
  • Identifies and classifies incident types and service interruptions.
  • Records incidents cataloging them by symptoms and resolution.
  • Acts under guidance to record and track reliability data for our services.
  • Escalates complex or unresolved incidents to Level 3 Application support.
  • Systematically interprets user problems and identifies solutions and possible side effects.
  • During change, acts systematically to respond to the day-by-day operational needs and react to them, avoiding service disruptions and maintaining coherence to (SLA) and information security requirements.
  • Maintains records, informs users about the process, and advises relevant persons of actions taken.
  • Provides first line investigation, triage and diagnosis and promptly allocates unresolved issues as appropriate.

Responsibilities
  • Support, monitor, test and troubleshoot user and system related application and software productions problems. Escalates as appropriate.
  • Performs daily ticket analysis and maintenance. Follows up on requests and annotates tickets as appropriate with progress and status. Ensure the requestor stays informed.
  • Responsible for communicating, promoting, and adhering to IT standard operating procedures (SOP).
  • Analyze user needs, problem-solving and reach acceptable solutions.
  • Identify gaps in systems and processes that would cause incorrect data and performance issues.
  • Provide Level 1/2 support for the platform and applications, escalate issues according to guidelines, and track to resolution.
  • Ability to be flexible and quickly adapt to a changing and fast-growing environment.
  • Always maintains a high level of system support and client satisfaction to end-users.
  • Champion the adoption of self-service analytic tools and reporting environments

General Attributes
  • Must be detail oriented, organized, service oriented and responsible.
  • Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
  • Understanding the implication of new information for both current and future problem-solving and decision-making.
  • Able to motivate themselves and a team to work together in the most efficient manner.
  • Able to perform effectively with supervision, either independently or as a team member.
  • Comprehensive knowledge of supported applications and improving processes.
  • Able to maintain confidentiality of information and systems.
  • Must be available and willing to work on weekends and holidays as we determine are necessary or desirable to meet business needs.
  • Excellent interpersonal, written, and oral communication skills required.
  • Strong customer service, presentation skills and require a high level of adaptability.
  • Able to execute other duties as assigned.

Minimum Qualifications
Education
  • Bachelor's degree in relevant technical field preferred.

Professional Experience/Competencies
  • 3 - 4 years of Applications/system/technical support experience related to hands-on practices and processes
  • Experience with industries such as distribution and supply chain preferred.
  • Strong troubleshooting/problem solving skills.
  • Professional communication and customer service skills, both written and oral, are a must.
  • Strong organizational skills with a keen ability to prioritize and multi-task.
  • 3+ years of experience with supporting users, remote and local, in an environment with more than 100 users.
  • Ability to focus on issues and collaborate with IT & business partners.

FleetPride is the leader in the industry comprised of retail, service, distribution and wholesale divisions.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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