Application Production Support Jobs Near Me

Job Description

Senior Application Systems Analyst provides analytical, tier 2/3 technical support for business applications, mentors and coaches junior team members; creates and maintains documentation relative to application support and implementation, maintains application reliability by working to identify systemic issues through root cause analysis.
Essential Functions
Independently support, install, troubleshoot, maintain, and manage applications
Independently gather, analyze, and document the business requirements in IT projects aiming at creating new solutions in complex IT landscape
Independently test, implement, document, and support assigned core banking solutions
Represent Information Systems with Fiserv Signature functional and technical capabilities in line of business meetings and projects
Independently interact with Fiserv to solve problems and implement projects
Create of post-implementation and deployment documentation for operations and internal customers
Mange project plans and associated tasks as well as complete individual tasks related to project plans
Drive resolution of issues through problem solving, identification of necessary resources, and escalation
Triage support incidents and escalate high priority events to the appropriate groups
Create and maintain architecture diagrams, design diagrams, and data flow diagrams using Microsoft Visio or other equivalent tools
Facilitate and drive sessions with internal customers to assess business needs and works with a team to find solutions
Support ETL solutions using SQL Query and other languages/tools
Create and maintain application documentation
Analyze and improve the efficiency of various systems and services
Map data from one core system to another support conversion related activities
Work closely with tier 1 technical support teams and works as part of the tier 2/3 support team to ensure team is meeting the business' expectations
Mentor application support analysts and business partners
Additional Essential Functions
Ensure compliance with Northwest's policies and procedures, and Federal/State regulations
Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
Work as part of a team
Work with on-site equipment
Additional Responsibilities
Contribute to all aspects of a project from beginning to end
Participate in the software development life cycle (SDLC) activities as required
Build and maintain a knowledge base to ensure that knowledge transfer takes place within the team
Learn to coordinate installation of new software, document and test custom changes
Help to define, record, and execute application disaster recovery plans and procedures
Safety and Health for those without supervisory duties
Abide by the rules of the safety and loss prevention program
Perform work tasks in a safe manner
Report any and all injuries to supervisor
Know what to do in case of an emergency
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education
Bachelor's Degree Computer Science, Information Technology (Software development track) or Engineering with a programming concentration AND at least 3 years' relevant work experienceOr
Associate's Degree With at least 6 year's work experience Or
High School Diploma With at least 8 years' work experience
Work Experience

Experience with automated testing
3 - 5 years Analytical experience with a financial institution
3 - 5 years Experience working with Fiserv Signature core banking software
At least 1 year of demonstrable of application production support using Fiserv technology stack or equivalent technologies and toolset e.g. Query, SQL Query, CL
General Employee Knowledge, Skills, and Abilities
Ability to establish effective working relationships among team members and participate in solving problems and making decisions
Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written
Ability to actively listen to what others are saying to achieve understanding, sharing information with others and facilitating the open exchange of ideas and information
Ability to establish courses of action for self to accomplish specific goals, develop and use tracking systems for monitoring own work progress, and effectively use resources such as time and information
Ability to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areas
Additional Knowledge, Skills and Abilities
Knowledge of business rules for the core banking solution, Fiserv Signature
Knowledge core banking processes supporting lending, deposits and investments
Knowledge of relational data model. Experience in writing SQL statements for relational database management systems like SQL and Query SQL

Knowledge of SDCL
Knowledge of Agile development
Ability to quickly learn new applications, processes, and procedures
Analytical skills, attention to detail, troubleshooting skills and problem solving skills
Ability to map data from one core system to another support conversion related activities
Ability to effectively conduct meetings, requirement gathering sessions and presentations

Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.