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Frontline Support Jobs (NOW HIRING)

Danafarber

Frontline Support Engineer

Boston, MA · On-site

$66.40K - $74.30K/yr

Within the Computational Solutions team under the Chief Health Information Office, the Frontline Support Engineer will serve the Dana-Farber Cancer Institute (DFCI) and its patients by providing ...

jub.com

IT Frontline Support Technician II

Meridian, ID · On-site

$27.80 - $32.60/hr

IT Frontline Support Technician II Location: Meridian, ID At J-U-B ENGINEERS, Inc., our purpose is simple but powerful: Helping Each Other Create Better Communities. With over 20 offices across seven ...

jub.com

IT Frontline Support Technician II

Meridian, ID

$27.80 - $32.60/hr

IT Frontline Support Technician II Location: Meridian, ID At J-U-B ENGINEERS, Inc., our purpose is simple but powerful: Helping Each Other Create Better Communities. With over 20 offices across seven ...

jub.com

IT Frontline Support Technician II

Meridian, ID

$27.80 - $32.60/hr

IT Frontline Support Technician II Location: Meridian, ID At J-U-B ENGINEERS, Inc., our purpose is simple but powerful: Helping Each Other Create Better Communities. With over 20 offices across seven ...

Capgemini

Frontline Support Lead engineer / TPM

Austin, TX · On-site

$68.91K - $161.54K/yr

Frontline Support Lead engineer / TPM At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world ...

CVS Health

Join Fortune 7 CVS Health as a Sr. Manager, Frontline Support Engineering to lead our organization\'s efforts to develop and drive strategic vision in establishing the CVS Digital team. The Senior ...

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How much do frontline support jobs pay per hour?

As of Jun 4, 2026, the average hourly pay for frontline support in the United States is $19.57, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.15 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Frontline Support professional, and why are they important?

To thrive as a Frontline Support professional, you need strong problem-solving abilities, customer service skills, and typically a background in IT or relevant product knowledge. Familiarity with ticketing systems (like Zendesk or Freshdesk), CRM tools, and sometimes basic troubleshooting certifications (such as CompTIA IT Fundamentals) are commonly required. Excellent communication, patience, and the ability to remain calm under pressure help individuals stand out in this role. These skills ensure efficient issue resolution, positive customer experiences, and the smooth operation of support processes.

What are some common challenges faced by Frontline Support professionals, and how can they effectively manage them?

Frontline Support professionals often encounter challenges such as handling high volumes of customer inquiries, managing difficult interactions, and quickly adapting to new product updates or procedures. To effectively manage these challenges, it's important to develop strong communication skills, practice patience, and utilize available support resources like knowledge bases and escalation protocols. Collaborating closely with team members and regularly participating in training sessions can also help maintain up-to-date knowledge and foster a supportive work environment.

What is a Frontline Support role?

A Frontline Support role involves being the first point of contact for customers or clients who need assistance with a company's products or services. Frontline Support professionals handle inquiries, troubleshoot issues, and provide solutions or escalate problems to higher-level support if necessary. They play a crucial role in maintaining customer satisfaction and ensuring a positive experience. The job typically requires strong communication skills, patience, and a good understanding of the company's offerings.

What is the difference between Frontline Support vs Customer Service Representative?

AspectFrontline SupportCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service training beneficial
Work EnvironmentTechnical support centers, on-site or remoteCall centers, retail, or office settings
Industry UsageIT, telecommunications, technical fieldsRetail, hospitality, general services
Common Search/ComparisonTechnical skills, troubleshooting, support rolesCustomer interaction, communication skills

Frontline Support and Customer Service Representative roles both involve assisting clients, but Frontline Support typically requires technical knowledge and troubleshooting skills, often in IT or technical industries. Customer Service Representatives focus on general customer interactions, often in retail or service sectors. Understanding these differences helps job seekers find roles aligned with their skills and career goals.

More about Frontline Support jobs
What states have the most Frontline Support jobs? States with the most job openings for Frontline Support jobs include:
What job categories do people searching Frontline Support jobs look for? The top searched job categories for Frontline Support jobs are:
Frontline Support jobs near you
Infographic showing various Frontline Support job openings in the United States as of May 2026, with employment types broken down into 73% Full Time, 22% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $40,699 per year, or $19.6 per hour.

Frontline Support Engineer

Danafarber

Boston, MA • On-site

$66.40K - $74.30K/yr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Within the Computational Solutions team under the Chief Health Information Office, the Frontline Support Engineer will serve the Dana-Farber Cancer Institute (DFCI) and its patients by providing direct technical assistance to faculty and research staff. The position is part of a specialized group of support engineers closely engaged with the research departments, bringing practical computer expertise in support of cutting edge bio-medical research. The successful candidate will provide hands-on support to end users and will help administer and integrate the organization's desktop computers in a multi-platform, multi-protocol and multi-operating system environment. The responsibilities will include active monitoring and fast response to help desk requests such as to ensure high system availability to all users with minimal interruptions.The role requires a strong technical background with hands-on experience and proficiency in modern desktop operating systems and configuration management technologies, experience supporting scientific users and demonstrated ability to work collaboratively in a research focused multidisciplinary environment.

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.

  • Provide direct user assistance in addressing technical issues related to the Institute's multi-platform and multi-operating system desktop environment
  • Maintain desktop hardware and software installations, including laboratory Windows/Mac computer networks
  • Diagnose, troubleshoot and resolve hardware, software or other desktop and system problems, including hands-on replacement of defective components where appropriate
  • Monitor help desk queue and take necessary actions in coordination with the rest of the support team as well as other enterprise departments, to ensure high availability of research computing resources for all users
  • Facilitate and monitor regular data backups and promote safe data practices among the research community
  • Plan, coordinate and implement desktop security measures and policies to protect data, software, and hardware
  • Collect metrics on the volume and quality of the support activities and work closely with internal administrative staff regarding regular data reporting and internal charges
  • Create scripts to automate and streamline computer deployment and management
  • Work closely with the scientific staff to anticipate requirements for computational infrastructure and help management to plan accordingly
  • May investigate vendor products and recommend purchase of desktop hardware and software
  • Represent the department to internal user groups
  • May be responsible for user training sessions, training materials and documents.
  • Performs other related duties as assigned / needed

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusiveenvironment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionateprofessionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.

EEO Poster.

Pay Transparency Statement

The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate's relevant experience, skills and qualifications.

For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA).

$66,400.00 - $74,300.00

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