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Frontline Support Jobs (NOW HIRING)

Collabera

Customer Support Representative

Milan, IL

$15.25 - $20.75/hr

Provides information/solutions as frontline support to channel partners/customers/Company personnel on product related inquiries on moderately complex policies, issues and concerns to optimize ...

Orion180

Product Support Analyst

Irving, TX · On-site

Receive L2/L3 escalations from Insurance CX (via OmniDesk, phone, and email) when frontline support cannot resolve policyholder issues * Diagnose and resolve technical issues that exceed CX scope ...

Hirextra

Pharmacy Tech

Sitka, AK · On-site

$21 - $25.50/hr

Provides confidential and frontline support to customers at the pharmacy window, and waiting rooms.

Valstro

Support Lead

New York, NY · On-site

Key Responsibilities Frontline support & triage * Monitor inbound support channels and respond to customer issues promptly. * Triage requests (severity, impact, urgency), gather context, and drive ...

Valstro

Support Lead

New York, NY · On-site

Key Responsibilities Frontline support & triage * Monitor inbound support channels and respond to customer issues promptly. * Triage requests (severity, impact, urgency), gather context, and drive ...

Valstro

Support Lead

New York, NY

Key Responsibilities Frontline support & triage * Monitor inbound support channels and respond to customer issues promptly. * Triage requests (severity, impact, urgency), gather context, and drive ...

Navitas Semiconductor

IT Support Engineer

Torrance, CA · On-site

$70K - $90K/yr

Provide both frontline and escalated technical support, handling the full range of incidents and service requests from initial intake through resolution * Diagnose and resolve advanced hardware ...

Navitas Semiconductor

Provide both frontline and escalated technical support, handling the full range of incidents and service requests from initial intake through resolution-- primarily for the local region, and for ...

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Frontline Support information

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$10

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How much do frontline support jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for frontline support in the United States is $19.57, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.15 per hour, depending on experience, location, and employer.

What is a Frontline Support role?

A Frontline Support role involves being the first point of contact for customers or clients who need assistance with a company's products or services. Frontline Support professionals handle inquiries, troubleshoot issues, and provide solutions or escalate problems to higher-level support if necessary. They play a crucial role in maintaining customer satisfaction and ensuring a positive experience. The job typically requires strong communication skills, patience, and a good understanding of the company's offerings.

What is the difference between Frontline Support vs Customer Service Representative?

AspectFrontline SupportCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service training beneficial
Work EnvironmentTechnical support centers, on-site or remoteCall centers, retail, or office settings
Industry UsageIT, telecommunications, technical fieldsRetail, hospitality, general services
Common Search/ComparisonTechnical skills, troubleshooting, support rolesCustomer interaction, communication skills

Frontline Support and Customer Service Representative roles both involve assisting clients, but Frontline Support typically requires technical knowledge and troubleshooting skills, often in IT or technical industries. Customer Service Representatives focus on general customer interactions, often in retail or service sectors. Understanding these differences helps job seekers find roles aligned with their skills and career goals.

What are the key skills and qualifications needed to thrive as a Frontline Support professional, and why are they important?

To thrive as a Frontline Support professional, you need strong problem-solving abilities, customer service skills, and typically a background in IT or relevant product knowledge. Familiarity with ticketing systems (like Zendesk or Freshdesk), CRM tools, and sometimes basic troubleshooting certifications (such as CompTIA IT Fundamentals) are commonly required. Excellent communication, patience, and the ability to remain calm under pressure help individuals stand out in this role. These skills ensure efficient issue resolution, positive customer experiences, and the smooth operation of support processes.

What are some common challenges faced by Frontline Support professionals, and how can they effectively manage them?

Frontline Support professionals often encounter challenges such as handling high volumes of customer inquiries, managing difficult interactions, and quickly adapting to new product updates or procedures. To effectively manage these challenges, it's important to develop strong communication skills, practice patience, and utilize available support resources like knowledge bases and escalation protocols. Collaborating closely with team members and regularly participating in training sessions can also help maintain up-to-date knowledge and foster a supportive work environment.
More about Frontline Support jobs
What states have the most Frontline Support jobs? States with the most job openings for Frontline Support jobs include:
What job categories do people searching Frontline Support jobs look for? The top searched job categories for Frontline Support jobs are:
Frontline Support jobs near you
Infographic showing various Frontline Support job openings in the United States as of July 2026, with employment types broken down into 71% Full Time, 27% Part Time, 1% Contract, and 1% Nights. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $40,699 per year, or $19.6 per hour.
Technology Support Specialist

Technology Support Specialist

Georgian Court University

Lakewood, NJ • On-site

$40K - $50K/yr

Full-time

Posted 16 days ago

Job description

Position Summary:

The Technology Support Specialist serves as the primary point of contact for faculty, staff, students, and campus guests seeking technical assistance. This position provides frontline support for enterprise applications, desktop and mobile computing devices, classroom technology, network access, and information technology resources across the University.

The Technology Support Specialist is responsible for diagnosing and resolving technical issues, documenting support requests, maintaining technology assets, and delivering exceptional customer service. The position works collaboratively with Information Technology staff and campus stakeholders to ensure reliable technology services that support the University's academic and administrative operations.

Full Time 35 Hours per Week; Occasional Evening and Weekend Support as Required

Essential Functions:


Technical Support and Customer Service

  • Serve as the first point of contact for technical support requests received via phone, email, walk-in, remote support, and ticketing systems.
  • Provide timely and professional support to faculty, staff, students, and campus visitors.
  • Troubleshoot and resolve hardware, software, network, account access, and application issues.
  • Escalate complex technical issues to appropriate IT personnel and monitor tickets through resolution.
  • Communicate technical information clearly and effectively to users with varying levels of technical expertise.

Enterprise Application Support

  • Provide frontline support for University enterprise systems and applications, including student information systems, learning management systems, Microsoft 365, and other administrative applications.
  • Assist users with account setup, password management, access requests, and application navigation.
  • Troubleshoot application errors and coordinate with system administrators when advanced support is required.
  • Document recurring issues and contribute to knowledge base resources.

Desktop and Endpoint Support

  • Install, configure, maintain, and troubleshoot desktop computers, laptops, printers, mobile devices, and peripheral equipment.
  • Assist with deployment, imaging, setup, and replacement of technology equipment.
  • Perform software installations, upgrades, and routine maintenance activities.
  • Support classroom and meeting room technology as needed.

Network and Technology Resource Support

  • Assist users with wired and wireless network connectivity issues.
  • Support access to University technology resources, including email, file storage, printing, and collaboration platforms.
  • Troubleshoot network-related issues and coordinate with network administrators for advanced support.
  • Monitor and report technology service interruptions or recurring problems.

Ticket Management and Documentation

  • Accurately document incidents, service requests, resolutions, and troubleshooting steps within the Help Desk ticketing system.
  • Maintain detailed records of support activities and user interactions.
  • Contribute to the development and maintenance of technical documentation, FAQs, and knowledge base articles.
  • Follow established service standards, procedures, and escalation protocols.

Asset and Inventory Support

  • Assist with technology inventory tracking and asset management.
  • Maintain records of assigned equipment and technology deployments.
  • Support technology lifecycle management activities, including equipment replacements and surplus processes.

Training and User Education

  • Provide basic technology training and guidance to end users.
  • Assist in the creation of user guides and instructional materials.
  • Promote technology best practices, cybersecurity awareness, and responsible use of University resources.

Qualifications

Education

Associate’s degree in information technology, Computer Science, Information Systems, or a related field preferred. Equivalent combination of education, certifications, and experience may be considered.

Experience

  • One to three years of technical support, customer service, or Help Desk experience preferred.
  • Experience supporting Windows and Microsoft 365 environments preferred.
  • Experience in higher education or a customer-focused technology environment is desirable.

Knowledge, Skills, and Abilities

  • Working knowledge of desktop operating systems, software applications, and computer hardware.
  • Familiarity with Microsoft 365, Active Directory, ticketing systems, and endpoint support tools.
  • Basic understanding of networking concepts, wireless connectivity, and information security principles.
  • Strong customer service and interpersonal communication skills.
  • Excellent problem-solving and troubleshooting abilities.
  • Ability to prioritize multiple tasks and work effectively in a fast-paced environment.
  • Ability to maintain confidentiality and exercise sound judgment when handling sensitive information.
  • Commitment to providing exceptional service to the University community.

**Must be US work authorized**