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Frontline Support Jobs (NOW HIRING)

System One

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HR Application Support/Production Support Analyst

Vienna, VA · On-site

$35 - $39/hr

This role is a Technology Support Analyst position responsible for providing frontline production support for HR systems and enterprise applications. The person acts as the first point of contact for ...

Valstro

Support Lead

New York, NY · On-site

Key Responsibilities Frontline support & triage * Monitor inbound support channels and respond to customer issues promptly. * Triage requests (severity, impact, urgency), gather context, and drive ...

Valstro

Support Lead

New York, NY · On-site

Key Responsibilities Frontline support & triage * Monitor inbound support channels and respond to customer issues promptly. * Triage requests (severity, impact, urgency), gather context, and drive ...

Navitas Semiconductor

IT Support Engineer

Torrance, CA · On-site

$70K - $90K/yr

Provide both frontline and escalated technical support, handling the full range of incidents and service requests from initial intake through resolution * Diagnose and resolve advanced hardware ...

Navitas Semiconductor

Provide both frontline and escalated technical support, handling the full range of incidents and service requests from initial intake through resolution-- primarily for the local region, and for ...

Orion

Platform Support Associate

Omaha, NE · On-site

$20.67 - $29.57/hr

The Platform Support Associate is a frontline support professional responsible for handling client inquiries across phone, chat, and case channels. This role focuses on resolving foundational ...

Orion Corporation

Platform Support Associate

Omaha, NE · On-site

$20.67 - $29.57/hr

The Platform Support Associate is a frontline support professional responsible for handling client inquiries across phone, chat, and case channels. This role focuses on resolving foundational ...

mustang

VisionLink Support Specialist

Mustang, TX · On-site

Provide frontline support for VisionLink-related inquiries from customers and internal teams. * Assist customers with account setup, asset visibility, subscriptions, and dashboard configuration.

Orion

Platform Support Associate

Omaha, NE · Hybrid

$20.67 - $29.57/hr

The Platform Support Associate is a frontline support professional responsible for handling client inquiries across phone, chat, and case channels. This role focuses on resolving foundational ...

Orion

Platform Support Associate

Lehi, UT · Hybrid

$20.67 - $29.57/hr

The Platform Support Associate is a frontline support professional responsible for handling client inquiries across phone, chat, and case channels. This role focuses on resolving foundational ...

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Frontline Support information

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How much do frontline support jobs pay per hour?

As of Jun 26, 2026, the average hourly pay for frontline support in the United States is $19.57, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.15 per hour, depending on experience, location, and employer.

What is a Frontline Support role?

A Frontline Support role involves being the first point of contact for customers or clients who need assistance with a company's products or services. Frontline Support professionals handle inquiries, troubleshoot issues, and provide solutions or escalate problems to higher-level support if necessary. They play a crucial role in maintaining customer satisfaction and ensuring a positive experience. The job typically requires strong communication skills, patience, and a good understanding of the company's offerings.

What is the difference between Frontline Support vs Customer Service Representative?

AspectFrontline SupportCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service training beneficial
Work EnvironmentTechnical support centers, on-site or remoteCall centers, retail, or office settings
Industry UsageIT, telecommunications, technical fieldsRetail, hospitality, general services
Common Search/ComparisonTechnical skills, troubleshooting, support rolesCustomer interaction, communication skills

Frontline Support and Customer Service Representative roles both involve assisting clients, but Frontline Support typically requires technical knowledge and troubleshooting skills, often in IT or technical industries. Customer Service Representatives focus on general customer interactions, often in retail or service sectors. Understanding these differences helps job seekers find roles aligned with their skills and career goals.

What are the key skills and qualifications needed to thrive as a Frontline Support professional, and why are they important?

To thrive as a Frontline Support professional, you need strong problem-solving abilities, customer service skills, and typically a background in IT or relevant product knowledge. Familiarity with ticketing systems (like Zendesk or Freshdesk), CRM tools, and sometimes basic troubleshooting certifications (such as CompTIA IT Fundamentals) are commonly required. Excellent communication, patience, and the ability to remain calm under pressure help individuals stand out in this role. These skills ensure efficient issue resolution, positive customer experiences, and the smooth operation of support processes.

What are some common challenges faced by Frontline Support professionals, and how can they effectively manage them?

Frontline Support professionals often encounter challenges such as handling high volumes of customer inquiries, managing difficult interactions, and quickly adapting to new product updates or procedures. To effectively manage these challenges, it's important to develop strong communication skills, practice patience, and utilize available support resources like knowledge bases and escalation protocols. Collaborating closely with team members and regularly participating in training sessions can also help maintain up-to-date knowledge and foster a supportive work environment.
More about Frontline Support jobs
What states have the most Frontline Support jobs? States with the most job openings for Frontline Support jobs include:
What job categories do people searching Frontline Support jobs look for? The top searched job categories for Frontline Support jobs are:
Frontline Support jobs near you
Infographic showing various Frontline Support job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 75% Full Time, and 24% Part Time. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $40,699 per year, or $19.6 per hour.
HR Application Support/Production Support Analyst

HR Application Support/Production Support Analyst

System One

Vienna, VA • On-site

$35 - $39/hr

Contractor

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

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Job description

We are currently seeking an HR Application Support Analyst for a long term contracting position located in Vienna, VA. This is a hybrid role (working onsite 3 days a week), but will consider remote, keeping in mind that hybrid is preferred. We are able to work with W2 and established 1099's (no c2c at this time).


We are seeking an Application Support/Production Support Analyst for HR systems, centered on ticket triage, incident resolution, ServiceNow operations, Oracle HCM support, and maintaining system stability through repeatable support processes. Candidates must have 3-5 years of experience.

This role is a Technology Support Analyst position responsible for providing frontline production support for HR systems and enterprise applications. The person acts as the first point of contact for incidents and service requests, performs ticket triage and issue resolution, monitors support queues, validates system changes, coordinates releases, maintains documentation, and identifies opportunities to improve support processes and reduce recurring issues. The position is focused on operational support and system stability rather than system implementation or development.


We are seeking a Technology Support Analyst to provide frontline support for enterprise HR systems and business applications. This role focuses on production support, issue triage, and coordination of standard, repeatable support activities to ensure system stability and a seamless user experience.


Key Responsibilities:

  • Serve as the first point of contact for technology-related support requests and incidents
  • Manage intake of requests and perform initial triage, categorization and prioritization of tickets and ensure complete and accurate documentation
  • Monitor support queues and intake channels to ensure timely response
  • Resolve low-risk, standard, repeatable issues using established procedures and knowledge base articles.
  • Coordinate routine system updates and maintain an up-to-date calendar of releases and maintenance activities.
  • Perform basic system validations, data checks, and post-release verification activities.
  • Identify recuring issues and recommend improvements to reduce manual effort and repeat incidents.
  • Perform basic reporting on intake and progress metrics to identify trends and insights for improvement opportunities.
  • Maintain and update reference materials and support documentation


Qualifications:

  • 3-5 years of hands-on operational support experience in a production support environment. Experience with Oracle HCM and/or ServiceNow is required.
  • Familiarity with Incident and Request Management concepts
  • Basic understanding of ticketing systems (ie. ServiceNow, Azure DevOps, etc.)
  • Strong organizational and prioritization skills
  • Excellent communication and customer service skills
  • Ability to follow defined processes and work independently within established guidelines.


Company Description

System One is a leading provider of specialized, highly technical services and solutions to critical infrastructure, technology, life sciences, and government sectors. We partner with large private and public organizations who trust us to execute their complex, mission-critical initiatives through our outsourced services and workforce solutions.