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Frontline Support Jobs in Florida (NOW HIRING)

DSI

Retail Support Specialist

Brandon, FL · On-site

$26/hr

Job Overview The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T customers inside high-traffic national retail environments. In this role, you will engage directly with ...

DSI

Retail Support Specialist

Pensacola, FL · On-site

$26/hr

Job Overview The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T customers inside high-traffic national retail environments. In this role, you will engage directly with ...

DSI

Retail Support Specialist

North Port, FL · On-site

$26/hr

Job Overview The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T customers inside high-traffic national retail environments. In this role, you will engage directly with ...

DSI

Retail Support Specialist

Fort Myers, FL · On-site

$26/hr

Job Overview The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T customers inside high-traffic national retail environments. In this role, you will engage directly with ...

DSI

Retail Support Specialist

Palm Beach Gardens, FL · On-site

$26/hr

Job Overview The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T customers inside high-traffic national retail environments. In this role, you will engage directly with ...

DSI

Retail Support Specialist

Coral Springs, FL · On-site

$26/hr

Job Overview The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T customers inside high-traffic national retail environments. In this role, you will engage directly with ...

DSI

Retail Support Specialist

Daytona Beach, FL · On-site

$26/hr

Job Overview The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T customers inside high-traffic national retail environments. In this role, you will engage directly with ...

DSI

Retail Support Specialist

North Port, FL · On-site

$26/hr

Job Overview The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T customers inside high-traffic national retail environments. In this role, you will engage directly with ...

DSI

Retail Support Specialist

Coral Springs, FL · On-site

$26/hr

Job Overview The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T customers inside high-traffic national retail environments. In this role, you will engage directly with ...

DSI

Retail Support Specialist

Pensacola, FL · On-site

$26/hr

Job Overview The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T customers inside high-traffic national retail environments. In this role, you will engage directly with ...

DSI

Retail Support Specialist

Brandon, FL · On-site

$26/hr

Job Overview The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T customers inside high-traffic national retail environments. In this role, you will engage directly with ...

DSI

Retail Support Specialist

Pensacola, FL · On-site

$26/hr

Job Overview The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T customers inside high-traffic national retail environments. In this role, you will engage directly with ...

DSI

Retail Support Specialist

Fort Myers, FL · On-site

$26/hr

Job Overview The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T customers inside high-traffic national retail environments. In this role, you will engage directly with ...

DSI

Retail Support Specialist

Palm Beach Gardens, FL · On-site

$26/hr

Job Overview The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T customers inside high-traffic national retail environments. In this role, you will engage directly with ...

DSI

Retail Support Specialist

Palm Beach Gardens, FL

$26/hr

Job Overview The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T customers inside high-traffic national retail environments. In this role, you will engage directly with ...

DSI

Retail Support Specialist

Brandon, FL · On-site

$26/hr

Job Overview The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T customers inside high-traffic national retail environments. In this role, you will engage directly with ...

New

DSI

Retail Support Specialist

North Port, FL · On-site

$26/hr

Job Overview The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T customers inside high-traffic national retail environments. In this role, you will engage directly with ...

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All JobsFrontline Support JobsFrontline Support Jobs in Florida

Frontline Support information

See Florida salary details

$7

$14

$21

How much do frontline support jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for frontline support in Florida is $14.62, according to ZipRecruiter salary data. Most workers in this role earn between $12.21 and $15.82 per hour, depending on experience, location, and employer.

What is a frontline support?

A Frontline Support role involves being the first point of contact for customers or clients who need assistance with a company's products or services. Frontline Support professionals handle inquiries, troubleshoot issues, and provide solutions or escalate problems to higher-level support if necessary. They play a crucial role in maintaining customer satisfaction and ensuring a positive experience. The job typically requires strong communication skills, patience, and a good understanding of the company's offerings.

What is the difference between Frontline Support vs Customer Service Representative?

AspectFrontline SupportCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service training beneficial
Work EnvironmentTechnical support centers, on-site or remoteCall centers, retail, or office settings
Industry UsageIT, telecommunications, technical fieldsRetail, hospitality, general services
Common Search/ComparisonTechnical skills, troubleshooting, support rolesCustomer interaction, communication skills

Frontline Support and Customer Service Representative roles both involve assisting clients, but Frontline Support typically requires technical knowledge and troubleshooting skills, often in IT or technical industries. Customer Service Representatives focus on general customer interactions, often in retail or service sectors. Understanding these differences helps job seekers find roles aligned with their skills and career goals.

What are the key skills and qualifications needed to thrive as a frontline support professional?

To thrive as a Frontline Support professional, you need strong problem-solving abilities, customer service skills, and typically a background in IT or relevant product knowledge. Familiarity with ticketing systems (like Zendesk or Freshdesk), CRM tools, and sometimes basic troubleshooting certifications (such as CompTIA IT Fundamentals) are commonly required. Excellent communication, patience, and the ability to remain calm under pressure help individuals stand out in this role. These skills ensure efficient issue resolution, positive customer experiences, and the smooth operation of support processes.

What are some common challenges faced by frontline support professionals, and how can they effectively manage them?

Frontline Support professionals often encounter challenges such as handling high volumes of customer inquiries, managing difficult interactions, and quickly adapting to new product updates or procedures. To effectively manage these challenges, it's important to develop strong communication skills, practice patience, and utilize available support resources like knowledge bases and escalation protocols. Collaborating closely with team members and regularly participating in training sessions can also help maintain up-to-date knowledge and foster a supportive work environment.
What are popular job titles related to Frontline Support jobs in Florida? For Frontline Support jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Frontline Support jobs in Florida look for? The top searched job categories for Frontline Support jobs in Florida are:
Frontline Support jobs near you
Infographic showing various Frontline Support job openings in Florida as of August 2026, with employment types broken down into 94% Full Time, and 6% Contract. Highlights an 94% In-person, and 6% Remote job distribution, with an average salary of $30,414 per year, or $14.6 per hour.

Technical Support Analyst (L1)

ACI Infotech

Miramar Beach, FL • On-site

Other

Re-posted 17 days ago

Job description

Technical Support Analyst (L1)
Location: Miramar Area
Duration: Long-Term Contract
Job Summary
We are seeking a motivated and customer-focused L1 Technical Support Analyst to serve as the first point of contact for end-user technical support. The ideal candidate will provide frontline support for hardware, software, network, and device-related issues while ensuring timely resolution of common technical problems. This role also includes IT inventory management and warehouse support activities related to company-issued equipment.
Key Responsibilities
Technical Support (L1)
  • Serve as the first point of contact for employees requiring technical assistance via phone, email, or ticketing systems.
  • Respond to and troubleshoot basic hardware, software, and network-related issues.
  • Resolve common support requests such as password resets, printer connectivity issues, software installations, and workstation setup.
  • Document, track, and update support tickets in the IT ticketing system.
  • Escalate unresolved or complex issues to higher-level support teams when necessary.
  • Assist with new hire onboarding, including device configuration, deployment, and setup.
  • Provide both remote and onsite technical support to office and warehouse personnel.
  • Maintain accurate records of incidents, requests, and resolutions to support the internal knowledge base.

IT Asset & Warehouse Support
  • Track and manage IT inventory, including laptops, desktops, monitors, keyboards, and peripherals using asset management tools.
  • Receive and inspect incoming IT equipment shipments for accuracy and damage.
  • Prepare, package, label, and ship IT equipment to remote and work-from-home employees.
  • Track deliveries using FedEx Ship Manager and other shipping tools.
  • Perform inventory audits and cycle counts to ensure asset accuracy.
  • Assist with material handling, storage, and movement of IT equipment using warehouse equipment such as pallet jacks.
  • Maintain a clean, organized, and safe IT staging and warehouse environment.

Required Qualifications
  • 1-3 years of experience in Technical Support, Help Desk, Service Desk, or Desktop Support.
  • Basic knowledge of computer hardware, operating systems, software applications, and networking concepts.
  • Experience working with ticketing systems such as ServiceNow, Jira, Remedy, Zendesk, or similar.
  • Familiarity with Microsoft Office Suite and Windows environments.
  • Strong troubleshooting and problem-solving skills.
  • Excellent customer service, communication, and interpersonal skills.
  • Ability to work independently and manage multiple priorities.

Physical Requirements
  • Ability to lift, move, and handle equipment weighing up to 50 lbs.
  • Comfortable working in both office and warehouse environments.
  • Ability to stand, walk, bend, and move equipment as needed throughout the workday.

Preferred Qualifications
  • Experience with IT asset management or inventory management systems.
  • Familiarity with Warehouse Management Systems (WMS).
  • Experience with FedEx Ship Manager or similar shipping/tracking software.
  • Experience supporting remote users and work-from-home environments.

Apply