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Frontline Support Jobs in Florida (NOW HIRING)

DSI

Retail Support Specialist

Coral Springs, FL

$26/hr

Job Overview The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T customers inside high-traffic national retail environments. In this role, you will engage directly with ...

DSI

Retail Support Specialist

North Port, FL · On-site

$26/hr

Job Overview The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T customers inside high-traffic national retail environments. In this role, you will engage directly with ...

DSI

Retail Support Specialist

Daytona Beach, FL

$26/hr

Job Overview The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T customers inside high-traffic national retail environments. In this role, you will engage directly with ...

DSI

Retail Support Specialist

Fort Myers, FL · On-site

$26/hr

Job Overview The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T customers inside high-traffic national retail environments. In this role, you will engage directly with ...

DSI

Retail Support Specialist

North Port, FL

$26/hr

Job Overview The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T customers inside high-traffic national retail environments. In this role, you will engage directly with ...

DSI

Retail Support Specialist

Palm Beach Gardens, FL · On-site

$26/hr

Job Overview The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T customers inside high-traffic national retail environments. In this role, you will engage directly with ...

DSI

Retail Support Specialist

Coral Springs, FL · On-site

$26/hr

Job Overview The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T customers inside high-traffic national retail environments. In this role, you will engage directly with ...

DSI

Retail Support Specialist

Daytona Beach, FL · On-site

$26/hr

Job Overview The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T customers inside high-traffic national retail environments. In this role, you will engage directly with ...

DSI

Retail Support Specialist

North Port, FL · On-site

$26/hr

Job Overview The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T customers inside high-traffic national retail environments. In this role, you will engage directly with ...

DSI

Retail Support Specialist

Fort Myers, FL · On-site

$26/hr

Job Overview The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T customers inside high-traffic national retail environments. In this role, you will engage directly with ...

DSI

Retail Support Specialist

Daytona Beach, FL · On-site

$26/hr

Job Overview The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T customers inside high-traffic national retail environments. In this role, you will engage directly with ...

DSI

Retail Support Specialist

Palm Beach Gardens, FL

$26/hr

Job Overview The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T customers inside high-traffic national retail environments. In this role, you will engage directly with ...

DSI

Retail Support Specialist

Palm Beach Gardens, FL · On-site

$26/hr

Job Overview The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T customers inside high-traffic national retail environments. In this role, you will engage directly with ...

DSI

Retail Support Specialist

Coral Springs, FL · On-site

$26/hr

Job Overview The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T customers inside high-traffic national retail environments. In this role, you will engage directly with ...

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Showing results 1-20

All JobsFrontline Support JobsFrontline Support Jobs in Florida

Frontline Support information

See Florida salary details

$7

$14

$21

How much do frontline support jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for frontline support in Florida is $14.62, according to ZipRecruiter salary data. Most workers in this role earn between $12.21 and $15.82 per hour, depending on experience, location, and employer.

What is a Frontline Support role?

A Frontline Support role involves being the first point of contact for customers or clients who need assistance with a company's products or services. Frontline Support professionals handle inquiries, troubleshoot issues, and provide solutions or escalate problems to higher-level support if necessary. They play a crucial role in maintaining customer satisfaction and ensuring a positive experience. The job typically requires strong communication skills, patience, and a good understanding of the company's offerings.

What is the difference between Frontline Support vs Customer Service Representative?

AspectFrontline SupportCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service training beneficial
Work EnvironmentTechnical support centers, on-site or remoteCall centers, retail, or office settings
Industry UsageIT, telecommunications, technical fieldsRetail, hospitality, general services
Common Search/ComparisonTechnical skills, troubleshooting, support rolesCustomer interaction, communication skills

Frontline Support and Customer Service Representative roles both involve assisting clients, but Frontline Support typically requires technical knowledge and troubleshooting skills, often in IT or technical industries. Customer Service Representatives focus on general customer interactions, often in retail or service sectors. Understanding these differences helps job seekers find roles aligned with their skills and career goals.

What are the key skills and qualifications needed to thrive as a Frontline Support professional, and why are they important?

To thrive as a Frontline Support professional, you need strong problem-solving abilities, customer service skills, and typically a background in IT or relevant product knowledge. Familiarity with ticketing systems (like Zendesk or Freshdesk), CRM tools, and sometimes basic troubleshooting certifications (such as CompTIA IT Fundamentals) are commonly required. Excellent communication, patience, and the ability to remain calm under pressure help individuals stand out in this role. These skills ensure efficient issue resolution, positive customer experiences, and the smooth operation of support processes.

What are some common challenges faced by Frontline Support professionals, and how can they effectively manage them?

Frontline Support professionals often encounter challenges such as handling high volumes of customer inquiries, managing difficult interactions, and quickly adapting to new product updates or procedures. To effectively manage these challenges, it's important to develop strong communication skills, practice patience, and utilize available support resources like knowledge bases and escalation protocols. Collaborating closely with team members and regularly participating in training sessions can also help maintain up-to-date knowledge and foster a supportive work environment.
What are popular job titles related to Frontline Support jobs in Florida? For Frontline Support jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Frontline Support jobs in Florida look for? The top searched job categories for Frontline Support jobs in Florida are:
Frontline Support jobs near you
Infographic showing various Frontline Support job openings in Florida as of July 2026, with employment types broken down into 94% Full Time, and 6% Contract. Highlights an 94% In-person, and 6% Remote job distribution, with an average salary of $30,414 per year, or $14.6 per hour.
Support Specialist Lead (EHR platform billing support)

Support Specialist Lead (EHR platform billing support)

Qualifacts

Tampa, FL • Hybrid

Full-time

Posted 22 days ago

Job description

Job Description:

Qualifactsis a leading provider of behavioral health software and SaaS solutions for clinical productivity, compliance and state reporting, billing, and business intelligence. Its mission is to be an innovative and trusted technology and end-to-end solutions partner, enabling exceptional outcomes for its customers and those they serve. Qualifacts' comprehensive portfolio, including the CareLogic, Credible, and InSync platforms, spans and serves the entire behavioral health, rehabilitative, and human services market supporting non-profit Certified Community Behavioral Health Clinics (CCBHC) as well as for-profit large enterprise and small business providers.Qualifacts has a loyal customer base, with more than 2,500 customers representing 75,000 providers serving more than 6 million patients. Qualifacts was recognized in the 2022 and 2023 Best in KLAS: Software and Services report as having the top ranked Behavioral Health EHR solutions.

If you want to work inside an atmosphere where innovation has purpose, and your ambition works to support our customers and those they serve, please apply today!

We are seeking candidates in Tampa or Nashville to work a hybrid schedule in either office. Remote candidates will not be considered.

Summary of the Support Specialist Lead

The Support Specialist Lead will deliver advanced Level 2 support, while independently resolving complex issues and handling Level 1 and Level 2 case escalations. They will mentor and coach team members, and help drive process improvements, while also serving as a subject matter expert to ensure exceptional customer outcomes and continuous team development.

They will be responsible for ensuring timely resolution of high complexity issues. They are to maintain and improve KPI reporting and service performance, while also driving proactive customer service and issue resolution. They will support continuous improvement initiatives and SOP compliance, and actively contribute to team motivation and issue resolution.

Responsibilitiesfor the Support Specialist Lead

  • Provide frontline support and customer service through the ticketing system
  • Assist with Live chat and/or phone support as needed
  • Oversee SOPs and Professional Services processes
  • Maintain high customer satisfaction (CSAT) and SLA/SLO adherence
  • Deliver training and consultation as needed.
  • Manage KPI reporting and service performance
  • Support users with in-depth issue analysis and solutions
  • Maintain SME-level knowledge
  • Coordinate support actions with Support Management

Qualificationsof the Support Specialist Lead

  • Bachelor's degree: High School diploma with relevant EHR/Software customer service or behavioral health agency experience may substitute for undergraduate degree
  • 5+ years of related experience
  • Must have billing/RCM knowledge and experience

Knowledge, Skills, and Abilities of the Support Specialist Lead

  • Complete understanding of area of specialization; applies advanced problem-solving techniques
  • Handle high-complexity tasks; works independently with judgment and interpretation
  • Enhance relationships with internal/external partners; adapt communication style for diverse audiences
  • Strong troubleshooting, SOP management, and KPI reporting skills
  • Ability to coach, mentor, and motivate team members

Qualifacts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Apply