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Frontline Support Jobs in Florida (NOW HIRING)

Sandvik

Area Manager, Sales Support

Alachua, FL · On-site

The Area Manager, Sales Support serves as a critical link between factory operations and frontline sales for mining and rotary drilling products and equipment, providing strategic and hands-on ...

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Frontline Support information

See Florida salary details

$7

$14

$21

How much do frontline support jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for frontline support in Florida is $14.62, according to ZipRecruiter salary data. Most workers in this role earn between $12.21 and $15.82 per hour, depending on experience, location, and employer.

What is a frontline support?

A Frontline Support role involves being the first point of contact for customers or clients who need assistance with a company's products or services. Frontline Support professionals handle inquiries, troubleshoot issues, and provide solutions or escalate problems to higher-level support if necessary. They play a crucial role in maintaining customer satisfaction and ensuring a positive experience. The job typically requires strong communication skills, patience, and a good understanding of the company's offerings.

What is the difference between Frontline Support vs Customer Service Representative?

AspectFrontline SupportCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service training beneficial
Work EnvironmentTechnical support centers, on-site or remoteCall centers, retail, or office settings
Industry UsageIT, telecommunications, technical fieldsRetail, hospitality, general services
Common Search/ComparisonTechnical skills, troubleshooting, support rolesCustomer interaction, communication skills

Frontline Support and Customer Service Representative roles both involve assisting clients, but Frontline Support typically requires technical knowledge and troubleshooting skills, often in IT or technical industries. Customer Service Representatives focus on general customer interactions, often in retail or service sectors. Understanding these differences helps job seekers find roles aligned with their skills and career goals.

What are the key skills and qualifications needed to thrive as a frontline support professional?

To thrive as a Frontline Support professional, you need strong problem-solving abilities, customer service skills, and typically a background in IT or relevant product knowledge. Familiarity with ticketing systems (like Zendesk or Freshdesk), CRM tools, and sometimes basic troubleshooting certifications (such as CompTIA IT Fundamentals) are commonly required. Excellent communication, patience, and the ability to remain calm under pressure help individuals stand out in this role. These skills ensure efficient issue resolution, positive customer experiences, and the smooth operation of support processes.

What are some common challenges faced by frontline support professionals, and how can they effectively manage them?

Frontline Support professionals often encounter challenges such as handling high volumes of customer inquiries, managing difficult interactions, and quickly adapting to new product updates or procedures. To effectively manage these challenges, it's important to develop strong communication skills, practice patience, and utilize available support resources like knowledge bases and escalation protocols. Collaborating closely with team members and regularly participating in training sessions can also help maintain up-to-date knowledge and foster a supportive work environment.
What are popular job titles related to Frontline Support jobs in Florida? For Frontline Support jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Frontline Support jobs in Florida look for? The top searched job categories for Frontline Support jobs in Florida are:
Frontline Support jobs near you
Infographic showing various Frontline Support job openings in Florida as of August 2026, with employment types broken down into 94% Full Time, and 6% Contract. Highlights an 94% In-person, and 6% Remote job distribution, with an average salary of $30,414 per year, or $14.6 per hour.

Aviation Line Service Technician (Killeen, TX)

Associated Energy Group, LLC

Miami, FL • On-site

$15.75 - $18.50/hr

Full-time

Re-posted 6 days ago

Job description

Company Description:

Associated Energy Group, LLC (AEG Fuels) is a global aviation fuels and services supply chain management company. The company’s core business is the marketing and financing of fuel supply and logistics solutions for the world’s largest airlines, militaries, and corporate operators.

AEG Fuels serves its clients through a network of longstanding relationships with subcontracted parties around the world. Customers are afforded the benefits of negotiated fuel and throughput pricing based on AEG Fuel’s aggregate volume within a network of over 3,000 airports as well as the company’s specialized expertise in delivering products safely and on-time.

AEG Fuels is dedicated to providing comprehensive support and unparalleled 24/7 service around the world. 50 different nationalities are represented on AEG’s team and with offices in Miami, Houston, Toluca, Medellin, Sao Paolo, London, Dubai, Singapore and Shanghai the company combines a global presence with a local touch.

AEG Core Values:

  • Excellence & Teamwork
  • Entrepreneurship & Innovation
  • Respect & Trust
  • Always Do What’s Right


Position Summary:

We are seeking a highly motivated and safety-conscious Aviation Line Service Technician to join our ground operations team. The ideal candidate will have prior experience working for a Fixed Base Operator (FBO) and will play a vital role in providing frontline support for aircraft servicing, fueling, and ground handling activities. This position requires excellent attention to detail, strong customer service skills, and the ability to thrive in a fast-paced airport environment.

Key Responsibilities:

  • Marshal, tow, and park aircraft according to standard ground handling procedures and safety protocols.
  • Perform fueling and defueling operations for a variety of general aviation, corporate, and commercial aircraft.
  • Conduct daily inspections and preventative maintenance checks on fueling equipment, tugs, GPUs, and other ground service equipment.
  • Provide lavatory, potable water, and GPU services as requested.
  • Assist with baggage handling, aircraft cleaning, and restocking of supplies as needed.
  • Ensure ramp areas are clean, organized, and free of hazards at all times.
  • Deliver exceptional customer service to flight crews, passengers, and FBO clientele.
  • Follow all company safety protocols, FAA regulations, and airport authority requirements.
  • Communicate effectively with dispatch, customer service, and operations teams to ensure timely and efficient service.
  • Maintain accurate records of fueling transactions, equipment use, and service logs.


Qualifications:

  • Prior experience working for an FBO in a line service, ramp, or ground handling role is required.
  • Basic understanding of aircraft types, fueling procedures, and ground equipment operation.
  • Strong safety orientation and situational awareness.
  • Excellent communication and interpersonal skills.
  • Ability to lift up to 50 lbs and work outdoors in varying weather conditions.
  • Must be flexible with schedule and able to work evenings, weekends, and holidays as needed.

- 6am to 3pm (Morning Shift)
- 2pm to 11pm (Mid Shift)
- 10pm to 7am (Overnight Shift)

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