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Frontline Support Jobs (NOW HIRING)

Upstart

IT Support Analyst

New York, NY

Provide frontline IT support for Upstarters and key vendor groups across devices, identity and access, and core SaaS applications, including Okta, Google Workspace, Atlassian, Slack, and other ...

Orion

Technical Support Representative

Lehi, UT · Hybrid

$20.67 - $29.57/hr

The Technical Support Representative is a frontline support professional responsible for handling client inquiries across phone, chat, and case channels. This role focuses on resolving foundational ...

Orion

Technical Support Representative

Omaha, NE · Hybrid

$20.67 - $29.57/hr

The Technical Support Representative is a frontline support professional responsible for handling client inquiries across phone, chat, and case channels. This role focuses on resolving foundational ...

TecTammina

Senior Server Support Engineer

Toledo, OH · On-site

Company Description Tech Tammina LLC The Senior Server Application Support Engineer is a critical role that provides the frontline support for server applications on all production, test, and ...

Orion

Technical Support Representative

Omaha, NE · On-site

$20.67 - $29.57/hr

The Technical Support Representative is a frontline support professional responsible for handling client inquiries across phone, chat, and case channels. This role focuses on resolving foundational ...

Orion Corporation

Client Support Representative

Omaha, NE · On-site

$20.67 - $29.57/hr

The Client Support Representative is a frontline support professional responsible for handling client inquiries across phone, chat, and case channels in a variety of knowledge areas. This role ...

Orion

Client Support Representative

Omaha, NE · On-site

$20.67 - $29.57/hr

The Client Support Representative is a frontline support professional responsible for handling client inquiries across phone, chat, and case channels in a variety of knowledge areas. This role ...

Orion

Client Support Representative

Omaha, NE · Hybrid

$20.67 - $29.57/hr

The Client Support Representative is a frontline support professional responsible for handling client inquiries across phone, chat, and case channels in a variety of knowledge areas. This role ...

Orion

Client Support Representative

Lehi, UT · Hybrid

$20.67 - $29.57/hr

The Client Support Representative is a frontline support professional responsible for handling client inquiries across phone, chat, and case channels in a variety of knowledge areas. This role ...

Gotham Biotech

Technical Support Agent

Portland, ME · Remote

$30 - $35/hr

As a key frontline support resource, the Technical Support Agent contributes directly to system uptime, user productivity, and overall customer satisfaction. This role operates within a fast-paced ...

Orion

Client Operations Support Specialist

Lehi, UT · Hybrid

$21.75 - $31.13/hr

The Client Operations Support Specialist is a frontline support professional responsible for handling client inquiries across phone, chat, and case channels. This role focuses on resolving ...

Frontline Education

Support Engineer II

Description Support Engineer II Location Remote, USA How You'll Contribute to Our Mission At Frontline Education, our vision is clear: every school thriving, every community stronger. Our mission is ...

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Frontline Support information

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How much do frontline support jobs pay per hour?

As of Jun 26, 2026, the average hourly pay for frontline support in the United States is $19.57, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.15 per hour, depending on experience, location, and employer.

What is a Frontline Support role?

A Frontline Support role involves being the first point of contact for customers or clients who need assistance with a company's products or services. Frontline Support professionals handle inquiries, troubleshoot issues, and provide solutions or escalate problems to higher-level support if necessary. They play a crucial role in maintaining customer satisfaction and ensuring a positive experience. The job typically requires strong communication skills, patience, and a good understanding of the company's offerings.

What is the difference between Frontline Support vs Customer Service Representative?

AspectFrontline SupportCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service training beneficial
Work EnvironmentTechnical support centers, on-site or remoteCall centers, retail, or office settings
Industry UsageIT, telecommunications, technical fieldsRetail, hospitality, general services
Common Search/ComparisonTechnical skills, troubleshooting, support rolesCustomer interaction, communication skills

Frontline Support and Customer Service Representative roles both involve assisting clients, but Frontline Support typically requires technical knowledge and troubleshooting skills, often in IT or technical industries. Customer Service Representatives focus on general customer interactions, often in retail or service sectors. Understanding these differences helps job seekers find roles aligned with their skills and career goals.

What are the key skills and qualifications needed to thrive as a Frontline Support professional, and why are they important?

To thrive as a Frontline Support professional, you need strong problem-solving abilities, customer service skills, and typically a background in IT or relevant product knowledge. Familiarity with ticketing systems (like Zendesk or Freshdesk), CRM tools, and sometimes basic troubleshooting certifications (such as CompTIA IT Fundamentals) are commonly required. Excellent communication, patience, and the ability to remain calm under pressure help individuals stand out in this role. These skills ensure efficient issue resolution, positive customer experiences, and the smooth operation of support processes.

What are some common challenges faced by Frontline Support professionals, and how can they effectively manage them?

Frontline Support professionals often encounter challenges such as handling high volumes of customer inquiries, managing difficult interactions, and quickly adapting to new product updates or procedures. To effectively manage these challenges, it's important to develop strong communication skills, practice patience, and utilize available support resources like knowledge bases and escalation protocols. Collaborating closely with team members and regularly participating in training sessions can also help maintain up-to-date knowledge and foster a supportive work environment.
More about Frontline Support jobs
What states have the most Frontline Support jobs? States with the most job openings for Frontline Support jobs include:
What job categories do people searching Frontline Support jobs look for? The top searched job categories for Frontline Support jobs are:
Frontline Support jobs near you
Infographic showing various Frontline Support job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 75% Full Time, and 24% Part Time. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $40,699 per year, or $19.6 per hour.
IT Support Analyst

IT Support Analyst

Upstart

New York, NY

Other

Posted 21 days ago

Job description

The Team: 

Upstart's IT team helps Upstarters work productively, securely, and with minimal disruption across devices, identity and access, and core workplace technology. The team supports day-to-day IT operations while improving the systems, documentation, and processes that make support more consistent and scalable.

As the IT Support Analyst at Upstart, you will provide frontline support for devices, access, and core SaaS tools while serving as the primary onsite IT presence in our New York City office. This role combines hands-on troubleshooting, ticket execution, onboarding and off-boarding support, and in-person office support, with opportunities to improve documentation, reduce recurring issues, and strengthen the employee experience. 

How you'll make an impact

  • Provide frontline IT support for Upstarters and key vendor groups across devices, identity and access, and core SaaS applications, including Okta, Google Workspace, Atlassian, Slack, and other workplace tools.
  • Keep help desk inquiries, service requests, and support work organized and up to date through the internal ticketing system, ensuring timely, clear, and effective resolution.
  • Troubleshoot and resolve a broad range of moderately complex hardware, software, access, and general IT issues with minimal disruption to employee productivity.
  • Support onboarding and offboarding for employees, temporary workers, vendors, and contractors, including device provisioning, account access, and systems setup.
  • Serve as the primary onsite IT support presence in the New York City office, helping employees stay productive during day-to-day operations, high-visibility meetings, and team onsites.
  • Deliver IT guidance and application support that helps employees effectively use the tools and resources they need to do their work.
  • Document support tasks, workflows, and repeatable processes to improve team consistency, knowledge sharing, and training.
  • Identify recurring issue trends and help improve documentation, workflows, and service standards to reduce future tickets and strengthen the overall support experience.

Minimum Qualifications 

  • 2+ years of experience in a technical support, IT support, or customer service environment supporting macOS.
  • 2+ years of experience providing first- and second-level support for workplace technologies such as SSO (Okta), Google Workspace, Atlassian, Slack, MDM (Jamf), Zoom, and Meraki.
  • Experience independently troubleshooting and resolving network, access, device, and general IT support issues.
  • Experience participating in IT projects or larger operational initiatives.
  • Experience working with internal stakeholders and external vendors to support services, issue resolution, or office technology needs.
  • Proficient written and verbal communication skills in employee-facing support environments.
  • Ability to identify support trends and recommend process improvements to reduce recurring issues.
  • Understanding of internal and external customer support needs in a fast-paced environment.

Preferred Qualifications

  • Knowledge of IT operations and cloud-based workplace applications.
  • Ability to create or improve support workflows, documentation, and repeatable processes.

Position location This role is available in the following locations: New York City, NY.

In-Office requirements.  You will be expected to work from the New York City office to provide onsite IT support, including support for quarterly onsites and other in-person events.

Travel requirements This role also includes regular in-person support in the New York City office and participation in quarterly onsites as needed.

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