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Frontline Support Jobs (NOW HIRING)

Navitas Semiconductor

Provide both frontline and escalated technical support, handling the full range of incidents and service requests from initial intake through resolution-- primarily for the local region, and for ...

Orion

Platform Support Associate

Omaha, NE · On-site

$20.67 - $29.57/hr

The Platform Support Associate is a frontline support professional responsible for handling client inquiries across phone, chat, and case channels. This role focuses on resolving foundational ...

Orion Corporation

Platform Support Associate

Omaha, NE · On-site

$20.67 - $29.57/hr

The Platform Support Associate is a frontline support professional responsible for handling client inquiries across phone, chat, and case channels. This role focuses on resolving foundational ...

DSI Systems

Retail Support Specialist

Prescott, AZ · On-site

The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T customers inside high-traffic national retail environments. In this role, you will engage directly with customers and ...

Orion

Platform Support Associate

Lehi, UT · Hybrid

$20.67 - $29.57/hr

The Platform Support Associate is a frontline support professional responsible for handling client inquiries across phone, chat, and case channels. This role focuses on resolving foundational ...

Orion

Platform Support Associate

Omaha, NE · Hybrid

$20.67 - $29.57/hr

The Platform Support Associate is a frontline support professional responsible for handling client inquiries across phone, chat, and case channels. This role focuses on resolving foundational ...

DSI Systems

Retail Support Specialist

Lewisville, TX · On-site

Job Overview The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T customers inside high-traffic national retail environments. In this role, you will engage directly with ...

New

Orion

Technical Support Representative

Omaha, NE · Hybrid

$20.67 - $29.57/hr

The Technical Support Representative is a frontline support professional responsible for handling client inquiries across phone, chat, and case channels. This role focuses on resolving foundational ...

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Frontline Support information

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How much do frontline support jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for frontline support in the United States is $19.57, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.15 per hour, depending on experience, location, and employer.

What is a frontline support?

A Frontline Support role involves being the first point of contact for customers or clients who need assistance with a company's products or services. Frontline Support professionals handle inquiries, troubleshoot issues, and provide solutions or escalate problems to higher-level support if necessary. They play a crucial role in maintaining customer satisfaction and ensuring a positive experience. The job typically requires strong communication skills, patience, and a good understanding of the company's offerings.

What is the difference between Frontline Support vs Customer Service Representative?

AspectFrontline SupportCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service training beneficial
Work EnvironmentTechnical support centers, on-site or remoteCall centers, retail, or office settings
Industry UsageIT, telecommunications, technical fieldsRetail, hospitality, general services
Common Search/ComparisonTechnical skills, troubleshooting, support rolesCustomer interaction, communication skills

Frontline Support and Customer Service Representative roles both involve assisting clients, but Frontline Support typically requires technical knowledge and troubleshooting skills, often in IT or technical industries. Customer Service Representatives focus on general customer interactions, often in retail or service sectors. Understanding these differences helps job seekers find roles aligned with their skills and career goals.

What are the key skills and qualifications needed to thrive as a frontline support professional?

To thrive as a Frontline Support professional, you need strong problem-solving abilities, customer service skills, and typically a background in IT or relevant product knowledge. Familiarity with ticketing systems (like Zendesk or Freshdesk), CRM tools, and sometimes basic troubleshooting certifications (such as CompTIA IT Fundamentals) are commonly required. Excellent communication, patience, and the ability to remain calm under pressure help individuals stand out in this role. These skills ensure efficient issue resolution, positive customer experiences, and the smooth operation of support processes.

What are some common challenges faced by frontline support professionals, and how can they effectively manage them?

Frontline Support professionals often encounter challenges such as handling high volumes of customer inquiries, managing difficult interactions, and quickly adapting to new product updates or procedures. To effectively manage these challenges, it's important to develop strong communication skills, practice patience, and utilize available support resources like knowledge bases and escalation protocols. Collaborating closely with team members and regularly participating in training sessions can also help maintain up-to-date knowledge and foster a supportive work environment.
More about Frontline Support jobs
What states have the most Frontline Support jobs? States with the most job openings for Frontline Support jobs include:
What job categories do people searching Frontline Support jobs look for? The top searched job categories for Frontline Support jobs are:
Frontline Support jobs near you
Infographic showing various Frontline Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $40,699 per year, or $19.6 per hour.

IT Support Engineer

Navitas Semiconductor

On-site

Other

Re-posted 20 days ago

Job description

Job Purpose:

Navitas Semiconductor (Nasdaq: NVTS) is a high-growth, publicly traded technology company seeking an IT Support Engineer to handle the full range of end-user support requests.  The ideal candidate will be self-motivated, energetic, tech-savvy, collaborative, a strong troubleshooter who can both deliver frontline support and resolve complex, escalated issues, and understands the dynamics of a fast-growing company.

Key Responsibilities and Duties:

  • Provide both frontline and escalated technical support, handling the full range of incidents and service requests from initial intake through resolution— primarily for the local region, and for global offices as needed
  • Diagnose and resolve advanced hardware, software, network, and connectivity issues for end users
  • Respond to and manage incidents and service requests through the ticketing system, meeting required SLAs
  • Administer user accounts, security groups, and permissions in Active Directory and Microsoft Entra ID
  • Install, configure, and troubleshoot software applications and endpoint management tools
  • Follow workflow in accordance with quality standards
  • Image, deploy, configure, and maintain laptops, desktops, mobile devices, and peripherals
  • Document solutions, create knowledge base articles, and maintain standard operating procedures
  • Share knowledge across the IT team and help end users build self-service skills to reduce repeat issues
  • Identify recurring issues and recommend process or system improvements
  • Own IT asset management across the equipment lifecycle, including tracking, assignment, inventory accuracy, and retirement of hardware and software
  • Maintain employee IT profiles and ensure each user’s computer remains compliant with company IT and security policies
  • Any and all other duties, as assigned

Knowledge, Skills, Abilities:

  • Advanced troubleshooting skills across Windows, Linux and macOS, Microsoft 365 / MS Office, and common business applications
  • Strong proficiency with computers and all MS Office / Microsoft 365 products
  • Working knowledge of Active Directory, Microsoft Entra ID (Azure AD), and endpoint management tools (Intune, SCCM, or MDM)
  • Familiarity with networking fundamentals (TCP/IP, DNS, DHCP, and VPN)
  • Experience using AI-powered tools (e.g., Microsoft Copilot, Claude, AI assistants) to troubleshoot, draft documentation, and improve support efficiency
  • Demonstrated ability to manage a myriad of demands and prioritize effectively
  • Strong analytical and problem-solving skills
  • Maintains accountability for actions (ownership of work)
  • Extremely reliable with the ability to champion tasks
  • Excellent written and verbal communication skills

Requirements:

Basic

  • 3+ years of experience in an IT Help Desk, desktop support, or technical support position
  • Demonstrated experience resolving escalated incidents and supporting Windows, Microsoft 365, and Active Directory environments

Preferred

  • BS in computer science, computer engineering, or a similar discipline
  • 5+ years of experience in an IT Help Desk position
  • Experience with NinjaOne, Freshservice, Fortinet products, or cybersecurity is a plus
  • Scripting experience with PowerShell, VBScript, or JavaScript is a plus

Apply