ZipRecruiter

Log In

2

Remote Salesforce Support Jobs in West Virginia (NOW HIRING)

GDIT

Support Assistant

WV · On-site +1

$29.52 - $37.95/hr

... Salesforce.The Support Assistant works to identify, triage, and resolve or escalate issues ... Remote Work Location: USA DC Washington Additional Work Locations: Any Location / Remote Total ...

New

ICF

Data Engineer (Remote)

Glen Dale, WV · Remote

$96K - $116K/yr

This role supports the large-scale modernization of legacy systems by leading the migration of ... Contribute to Salesforce Data 360 implementation, including data harmonization, identity resolution ...

Omni Inclusive

$11.25 - $14.50/hr

Location: Central or US East Coast Remote * A broad knowledge of Salesforce applications or ... supporting responses for government organizations. * Experience with technical writing for cloud ...

Omni Inclusive

$11.25 - $14.50/hr

Location: Central or US East Coast Remote * A broad knowledge of Salesforce applications or ... supporting responses for government organizations. * Experience with technical writing for cloud ...

Locatee AG

... of Salesforce and HubSpot, to building a unified data platform that powers reporting, forecasting ... Flexible Work Environment Whether remote, hybrid, or in-office, we support work arrangements that ...

Locatee Ag

... of Salesforce and HubSpot, to building a unified data platform that powers reporting, forecasting ... Flexible Work Environment Whether remote, hybrid, or in-office, we support work arrangements that ...

Sbdinc

Territory Manager, MEP - Remote/Field Based Come build your career. It takes great people to ... In this role, you will be responsible for analyzing metrics in SalesForce, Power BI, and ShowPad to ...

GDIT

Army Business Development Director

WV · On-site +1

The position will support our Defense Division and can be fully remote with occasional travel to ... SalesForce), SharePoint, and all MS Office applications * Deep knowledge in at least one technical ...

Zayo

Account Director

Charleston, WV · Remote

$115K - $140K/yr

Zayo is seeking an Account Director to support accounts in need of and in support of wireless ... This remote work position will consider applicants that reside in the following metro areas: New ...

Vailexa

Release Manager

Charleston, WV · Remote

United States (Remote) Onsite/Remote: Fully Remote (Preference for Pacific Time; Central Time ... As a Release Manager, you will support the delivery of high-impact software releases within a cloud ...

Jobs via Dice

Remote We are currently seeking an experienced Senior Microsoft Dynamics 365 Professional to join ... Support the migration from Salesforce to Dynamics 365 - helping to unify global customer data and ...

Jobs via Dice

Remote We are currently seeking an experienced Senior Microsoft Dynamics 365 Professional to join ... Support the migration from Salesforce to Dynamics 365 - helping to unify global customer data and ...

Zayo

Sales Trainer

Charleston, WV · On-site +1

$68K - $94K/yr

... Salesforce,Salesloft, ZoomInfo, LinkedIn Sales Navigator) * Experience supporting multiple sales ... LI-REMOTE The base pay range shown is a guideline and reasonable estimate for this role. It takes ...

Sbdinc

$84K - $135K/yr

Account Manager - Remote Little Rock, AR, United States - 60% local travel required Come build your ... Provide support to dealers on product knowledge, end user work, event marketing and merchandising.

next page

Showing results 1-20

All JobsSalesforce Support JobsRemote Salesforce Support JobsRemote Salesforce Support Jobs in West Virginia

Remote Salesforce Support information

What is Remote Salesforce Support?

Remote Salesforce Support refers to professional assistance provided by experts to help organizations manage, troubleshoot, and optimize their Salesforce platform from a remote location. These support specialists resolve technical issues, customize Salesforce features, and provide guidance on best practices without needing to be physically present at the client's office. This service can include user training, integration help, system updates, and ongoing maintenance to ensure Salesforce runs smoothly and efficiently for the business.

What are the key skills and qualifications needed to thrive as a remote Salesforce Support professional, and why are they important?

To thrive as a Remote Salesforce Support professional, you need a strong understanding of Salesforce CRM platforms, troubleshooting skills, and familiarity with business processes, often backed by Salesforce certifications such as Salesforce Administrator (ADM 201). Expertise in Salesforce Service Cloud, Lightning Experience, case management tools, and remote support software is typically required. Excellent communication, problem-solving abilities, and customer service orientation are critical soft skills for success in this role. These competencies ensure timely resolution of client issues, high user satisfaction, and effective remote collaboration.

What are some common challenges faced by professionals in a remote Salesforce Support role, and how can they be addressed?

Remote Salesforce Support professionals often encounter challenges such as troubleshooting complex user issues without direct physical access to users’ devices, managing multiple support requests simultaneously, and staying updated on frequent Salesforce updates and features. To address these challenges, it’s helpful to maintain strong communication with users through clear documentation and regular check-ins, leverage screen sharing and remote access tools for efficient problem-solving, and participate in ongoing Salesforce training or certification programs. Collaboration with other IT and Salesforce teams is also crucial for resolving escalated issues and sharing best practices.

What is the difference between Remote Salesforce Support vs Remote Salesforce Administrator?

AspectRemote Salesforce SupportRemote Salesforce Administrator
CertificationsSalesforce Support certifications, basic admin skillsSalesforce Admin Certification, advanced admin skills
Work EnvironmentCustomer support, troubleshooting, issue resolutionSystem configuration, user management, process automation
Employer & Industry UsageCustomer service teams, CRM support providersInternal companies, CRM management teams
Common Search/ComparisonYesYes

Remote Salesforce Support primarily focuses on assisting users with issues and troubleshooting within Salesforce, requiring support certifications and customer service skills. In contrast, Remote Salesforce Administrators handle system configuration, user management, and automation tasks, often holding Salesforce Admin certifications. While both roles work remotely and within the Salesforce ecosystem, Support roles emphasize problem-solving and user assistance, whereas Administrator roles involve system setup and maintenance.

What are popular job titles related to Remote Salesforce Support jobs in West Virginia?

For Remote Salesforce Support jobs in West Virginia, the most frequently searched job titles are:

What job categories do people searching Remote Salesforce Support jobs in West Virginia look for?

The top searched job categories for Remote Salesforce Support jobs in West Virginia are:

What cities in West Virginia are hiring for Remote Salesforce Support jobs?

Cities in West Virginia with the most Remote Salesforce Support job openings:

Remote Salesforce Support jobs near you

Support Assistant

GDIT

WV • On-site, Remote

$29.52 - $37.95/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted yesterday

New

General Dynamics Information Technology rating

7.8

Company rating: 7.8 out of 10

Based on 63 frontline employees who took The Breakroom Quiz

87th of 225 rated it services

Job description

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

None

Clearance Level Must Be Able to Obtain:

None

Public Trust/Other Required:

BI Full 6C (T4)

Job Family:

SCA

Job Qualifications:

Skills:

Customer Support, Microsoft Office, Standard Operating Procedure (SOP), Troubleshooting, Working Independently

Certifications:

None

Experience:

2 + years of related experience

US Citizenship Required:

No

Job Description:

GDIT is hiring a Support Assistant to provide help desk support to end users of government information systems, to include Tableau and Salesforce.The Support Assistant works to identify, triage, and resolve or escalate issues.Position Duties:
  • Provide responsive, consistent, and reliable support to a customer base that provides mission critical support.
  • Provide Tier 1 support for customer support requests and escalate to development and operations teams when appropriate.
  • Perform essential user management tasks such as resolving access issues, processing name changes, and updating email information to facilitate system access.
  • Troubleshoot end user issues across designated platforms, triaging to identified resolver groups as needed.
  • Log all support requests from help desk inquiries into a ticketing system.
  • Work effectively with cross-functional teams to identify and resolve issues.
  • Implement various projects, develop work plans, and ensure timely completion as directed by the IT manager.
  • Assist new and existing users with acquiring access to systems and databases through email support and use of the Service Console.
Qualifications:
  • Requires a BA/BS degree in computer science or related field along with 2+ years of customer support experience in a technical environment.
  • Exceptional customer service skills are required.
  • Strong interpersonal skills for communicating with internal and external personnel of all levels.
  • Strong analytical and problem-solving skills.
  • Familiarity with Tableau and its functions.
  • Ability to multi-task and work independently with minimal supervision.
  • Ability to keep sensitive information protected.
  • Ability to take direction and remain detail oriented.
Additional Requirements:
  • This position requires an existing T4 Public Trust or the ability to obtain one.
  • This position may require shift hours including weekends and holidays. Shift schedules are based on customer need and are subject to change.

GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.
Growth: AI-powered career tool that identifies career steps and learning opportunities
Support: An internal mobility team focused on helping you achieve your career goals
Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
Flexibility: Full-flex work week to own your priorities at work and at home
Community: Award-winning culture of innovation and a military-friendly workplace
OWN YOUR OPPORTUNITY
Explore a career at GDIT and you'll find endless opportunities to grow alongside colleagues who share your ambition to deliver your best work.The likely hourly rate for this position is between $29.52 - $37.95. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

Less than 10%

Telecommuting Options:

Remote

Work Location:

USA DC Washington

Additional Work Locations:

Any Location / Remote

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee's date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identify Verification Process:

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About our Work:

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.Join our Talent Community to stay up to date on our career opportunities and events at

gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

What General Dynamics Information Technology employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

General Dynamics Information Technology logo

About General Dynamics Information Technology

Sourced by ZipRecruiter

GDIT is a global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense, and intelligence community. Its 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. The company operates across 50+ countries worldwide, offering leading capabilities in digital modernization, AI/ML, cloud, cyber, and application development.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Falls Church, VA, US

View All General Dynamics Information Technology Jobs

Apply