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Remote Salesforce Support Jobs in Olney, MD (NOW HIRING)

ICF

Salesforce Integration Engineer (Public Trust)

Reston, VA · Remote

$57.75 - $76.50/hr

Remote work is authorized. Must support US Eastern time zone working hours. *If you accept this ... Collaborate with Salesforce Technical Architects, Salesforce Administrators, Developers, Release ...

ICF

Salesforce PSS Developer DHS (Remote)

Reston, VA · Remote

$57.75 - $76.50/hr

*We are open to supporting 100% remote work anywhere within the U.S.* The Work: ICFseeks an experiencedSalesforceDevelopertosupporta Salesforce implementation projectfor the US Department of Homeland ...

kgs

Tableau/Salesforce Developer (REMOTE)

Chantilly, VA · Remote

$56.75 - $75.25/hr

Koniag IT Systems, LLC a Koniag Government Services company , is seeking a Tableau/Salesforce Developer to support KITS and our government customer. The position is remote. This position requires the ...

Koniag, Inc.

Tableau/Salesforce Developer (REMOTE)

Chantilly, VA · On-site +1

$56.75 - $75.25/hr

Koniag IT Systems, LLC a Koniag Government Services company , is seeking a Tableau/Salesforce Developer to support KITS and our government customer. The position is remote. This position requires the ...

kgs

Tableau/Salesforce Developer (REMOTE)

Chantilly, VA · Remote

$56.75 - $75.25/hr

Koniag IT Systems, LLC a Koniag Government Services company , is seeking a Tableau/Salesforce Developer to support KITS and our government customer. The position is remote. This position requires the ...

VivSoft Technologies

Salesforce Developer

Herndon, VA · Remote

$115K - $135K/yr

Remote Clearance Required: Public Trust Clearance Position Type: Full-Time About the company: At ... Participate in code reviews, author unit test cases, and support QA/Test engineers * Participate in ...

VivSoft Technologies LLC

Salesforce Developer

Herndon, VA · On-site +1

$115K - $135K/yr

Remote Clearance Required: Public Trust Clearance Position Type: Full-Time About the company: At ... Participate in code reviews, author unit test cases, and support QA/Test engineers * Participate in ...

TEEMA

Salesforce Health Cloud Dev II

Washington, DC · Remote

$102K - $117K/yr

Salesforce Health Cloud Developer II (Remote) Join a collaborative technology team developing enterprise Salesforce Health Cloud solutions that support critical healthcare operations. This fully ...

PhoenixTeam

Salesforce Developer

Arlington, VA · Remote

$63.75 - $84.50/hr

We are seeking a Salesforce Developer to support a federal government contract, ensuring mission ... Remote work Why Join Us? * Opportunity to directly impact mission outcomes for federal agencies.

Digital Links Inc

Sr. Salesforce Architect

Reston, VA · Remote

$70.75 - $87.50/hr

Remote (Very Occasional Visit to Reston, VA) Clearance Requirement: Must be eligible to obtain ... and post-production support activities *      Ensure compliance with data privacy ...

Maximus

Salesforce IT Architect

VA · On-site +1

$69.25 - $85.75/hr

... City Remote Country United States Working time Full-time Description & Requirements Maximus is ... supporting pre-sales activities, including solutioning, estimations, RFP/RFI responses, and ...

TEEMA

Salesforce Health Cloud Dev II

Columbia, MD · Remote

$102K - $117K/hr

Collaborate with Salesforce Administrators and cross-functional teams on system design and ... Fully remote (approved states only) * Occasional evening or weekend work for deployments or support

TEEMA

Salesforce Health Cloud Sr. Developer

Columbia, MD · Remote

$117K - $135K/yr

Senior Salesforce Health Cloud Developer (Remote) About the Role TEEMA is partnering with a health ... This is a high-impact role supporting mission-critical platforms in a complex, regulated healthcare ...

Koniag, Inc.

Salesforce Tester (REMOTE)

Chantilly, VA · On-site +1

This role will support multiple USDA task orders, primarily focused on the USDA Food and Nutrition Agency (FNA, previously known as FNS), with the ability to provide cross-functional testing support ...

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All JobsSalesforce Support JobsRemote Salesforce Support JobsRemote Salesforce Support Jobs in Olney, MD

Remote Salesforce Support information

See Olney, MD salary details

$41.5K

$101.2K

$158.6K

How much do remote salesforce support jobs pay per year?

As of Aug 25, 2026, the average yearly pay for remote salesforce support in Olney, MD is $101,186.00, according to ZipRecruiter salary data. Most workers in this role earn between $77,300.00 and $121,800.00 per year, depending on experience, location, and employer.

What is Remote Salesforce Support?

Remote Salesforce Support refers to professional assistance provided by experts to help organizations manage, troubleshoot, and optimize their Salesforce platform from a remote location. These support specialists resolve technical issues, customize Salesforce features, and provide guidance on best practices without needing to be physically present at the client's office. This service can include user training, integration help, system updates, and ongoing maintenance to ensure Salesforce runs smoothly and efficiently for the business.

What are the key skills and qualifications needed to thrive as a remote Salesforce Support professional, and why are they important?

To thrive as a Remote Salesforce Support professional, you need a strong understanding of Salesforce CRM platforms, troubleshooting skills, and familiarity with business processes, often backed by Salesforce certifications such as Salesforce Administrator (ADM 201). Expertise in Salesforce Service Cloud, Lightning Experience, case management tools, and remote support software is typically required. Excellent communication, problem-solving abilities, and customer service orientation are critical soft skills for success in this role. These competencies ensure timely resolution of client issues, high user satisfaction, and effective remote collaboration.

What are some common challenges faced by professionals in a remote Salesforce Support role, and how can they be addressed?

Remote Salesforce Support professionals often encounter challenges such as troubleshooting complex user issues without direct physical access to users’ devices, managing multiple support requests simultaneously, and staying updated on frequent Salesforce updates and features. To address these challenges, it’s helpful to maintain strong communication with users through clear documentation and regular check-ins, leverage screen sharing and remote access tools for efficient problem-solving, and participate in ongoing Salesforce training or certification programs. Collaboration with other IT and Salesforce teams is also crucial for resolving escalated issues and sharing best practices.

What is the difference between Remote Salesforce Support vs Remote Salesforce Administrator?

AspectRemote Salesforce SupportRemote Salesforce Administrator
CertificationsSalesforce Support certifications, basic admin skillsSalesforce Admin Certification, advanced admin skills
Work EnvironmentCustomer support, troubleshooting, issue resolutionSystem configuration, user management, process automation
Employer & Industry UsageCustomer service teams, CRM support providersInternal companies, CRM management teams
Common Search/ComparisonYesYes

Remote Salesforce Support primarily focuses on assisting users with issues and troubleshooting within Salesforce, requiring support certifications and customer service skills. In contrast, Remote Salesforce Administrators handle system configuration, user management, and automation tasks, often holding Salesforce Admin certifications. While both roles work remotely and within the Salesforce ecosystem, Support roles emphasize problem-solving and user assistance, whereas Administrator roles involve system setup and maintenance.

What are popular job titles related to Remote Salesforce Support jobs in Olney, MD?

For Remote Salesforce Support jobs in Olney, MD, the most frequently searched job titles are:

What job categories do people searching Remote Salesforce Support jobs in Olney, MD look for?

The top searched job categories for Remote Salesforce Support jobs in Olney, MD are:

What cities near Olney, MD are hiring for Remote Salesforce Support jobs?

Cities near Olney, MD with the most Remote Salesforce Support job openings:

Remote Salesforce Support jobs near you
Infographic showing various Remote Salesforce Support job openings in Olney, MD as of August 2026, with employment types broken down into 87% Full Time, and 13% Contract. Highlights an 100% Remote job distribution, with an average salary of $101,186 per year, or $48.6 per hour.

Salesforce Integration Engineer (Public Trust)

Reston, VA • Remote

ICF
Business Management Consulting • 5 - 10K employees
Learn more about ICFexternal

$57.75 - $76.50/hr

Full-time

Re-posted 10 days ago

Job description

Please note: This role is contingent upon a contract award. While it is not an immediate opening, we are actively conducting interviews and extending offers in anticipation of the award.

The team is seeking an Integration Engineer to support a large-scale federal Salesforce Center of Innovation environment. This role will be responsible for designing, configuring, maintaining, troubleshooting, and documenting secure integrations across a complex Salesforce ecosystem, including Salesforce org-to-org, Salesforce org-to-Git repository, Salesforce app-to-app, third-party, service account, API, and middleware-enabled integrations.

The environment includes 50+ Salesforce applications across multiple organizations and supports numerous application teams across Integration, Stage, and Production environments. The role will support a high-volume Salesforce release and operations environment, including API connection management, production change support, incident response, sandbox coordination, and integration modernization efforts.

Job Location:Remote work is authorized. Must support US Eastern time zone working hours.

*If you accept this position, you should note that ICF does monitor employee work locations blocks access from foreign locations/foreign IP addresses and prohibits personal VPN connections.


What you will be doing:

  • Design, implement, maintain, and troubleshoot integrations across the Salesforce ecosystem, including Salesforce Org-to-Git Code Repo, Salesforce Org-to-Org, Salesforce App-to-App, third-party integrations, service accounts, and connected applications.

  • Manage and support 150+ Salesforce API connections using Salesforce Admin Console, Connected Apps, service accounts, certificates, and approved customer processes.

  • Collaborate with Salesforce Technical Architects, Salesforce Administrators, Developers, Release Engineers, Security Engineers, Business Analysts, application teams, and customer technical leads to define integration patterns, data flows, technical specifications, and implementation plans.

  • Support application onboarding and offboarding by validating integration readiness, API dependencies, authentication patterns, service account needs, sandbox readiness, and release impacts.

  • Support release management activities for major releases, minor releases, and hotfixes across Integration, Stage, and Production environments.

  • Participate in Technical Design Document reviews, with emphasis on integration architecture, API design, error handling, monitoring, authentication, data movement, rollback planning, and operational supportability.

  • Troubleshoot integration issues in coordination with application teams, O&M teams, Salesforce Support, security teams, and release management personnel.

  • Create and maintain integration documentation, API inventories, service account inventories, data flow diagrams, operational runbooks, troubleshooting guides, and Confluence knowledge articles.

  • Evaluate integration-related opportunities for modernization, automation, monitoring, and resilience across the Salesforce platform.

  • Support off-hours releases, outages, hotfixes, or urgent production events as needed, including mission-critical portal and login support.

Required Skills:

  • U.S. Citizenship required due to federal contract requirements.

  • Candidate must have a current Public Trust clearance/suitability determination or an active DoD Secret clearance.

  • Candidate must reside in the U.S., be authorized to work in the U.S., and all work must be performed in the U.S.

  • Candidate must have lived in the U.S. for three full years out of the last five years.

  • 4+ years of hands-on systems integration experience supporting enterprise applications.

  • 2+ years of experience supporting Salesforce integrations, Salesforce APIs, Connected Apps, service accounts, authentication, or Salesforce platform administration/development.

Desired Skills:

  • 2+ years' experience with REST/SOAP APIs, JSON, XML, OAuth, SAML, certificates, API security, integration monitoring, and error handling.

  • 2+ year experience supporting production systems, incident response, root cause analysis, and technical troubleshooting in a mission or enterprise environment.

  • Experience supporting large Salesforce programs in federal, public sector, or regulated environments.

  • Experience with Salesforce Government Cloud, Salesforce Shield, Public Sector Solutions, Experience Cloud, or large multi-org Salesforce ecosystems.

  • MuleSoft Anypoint Platform experience, including Anypoint Studio, Runtime Manager, API Manager, Exchange, Design Center, and DataWeave.

  • MuleSoft Developer certification or Salesforce integration-focused certifications.

  • Experience with Salesforce CLI, VS Code Salesforce Extensions, Salesforce Developer Console, GitLab, GitHub, GitHub Actions, scratch orgs, and DevSecOps pipeline toolsets.

  • Experience with Salesforce Connect, Platform Events, Change Data Capture, External Services, Named Credentials, External Credentials, Data Loader, SFTP, ETL tools, or middleware platforms.

  • Experience managing API inventories, service account inventories, connected app governance, certificate rotations, and integration runbooks.

  • Experience supporting release management portals, helpdesk/ticketing platforms, ServiceNow, Jira, Confluence, and operational support tools.

  • Experience supporting high-volume release environments, including major releases, minor releases, production changes, hotfixes, and technical design reviews.

  • Experience supporting incident-heavy environments, including Tier 2/Tier 3 support and RCA responsibilities.

  • Strong written and verbal communication skills, including the ability to explain integration risks and dependencies to technical and non-technical stakeholders.


Bot and Third-Party Applications

Please note that this application must be submitted directly by the applicant for consideration.Failure to do so may result in the application being excluded for consideration.Applicants needing an accommodation for disability or religious purposes in connection with the application process should contactCandidateaccommodation@icf.comfor assistance.

Working at ICF

ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer.Together, our employees are empowered to share theirexpertiseand collaborate with others to achieve personal and professional goals. For more information, please read ourEEOpolicy.

We will consider for employment qualified applicants with arrest and conviction records.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals withsincerely heldreligious beliefs, in all phases of the application and employment process. To requestan accommodation,please emailCandidateaccommodation@icf.comand we will be happy toassist. All information you provide will be kept confidential and will be used only to the extentrequiredto provide needed reasonable accommodations.

Read more aboutworkplacediscriminationrightsor our benefit offerings which are included in theTransparency in (Benefits) CoverageAct.

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate orassistwith responses during interviews (whether in-person or virtual) is notpermitted. This policy is in place tomaintainthe integrity and authenticity of the interview process.

However, we understand that some candidates may require accommodationthat involves the use of AI. Ifsuch anaccommodation is needed, candidates are instructed to contact us in advance atcandidateaccommodation@icf.com. Weare dedicated to providingthe necessary support to ensure that all candidates have an equal opportunity to succeed.


Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is:

$81,499.00 - $138,549.00Nationwide Remote Office (US99)

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