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Remote Salesforce Support Jobs in New York (NOW HIRING)

Hermitage Infotech

Salesforce Release Manager

NJ · On-site +1

D 2 - Salesforce Release Manager Remote position PTtiming zone. A proven Salesforce Release Manager ... Support Team - Coordinate Salesforce Release Calls, and Support Activities Should have strong ...

Mondo

Salesforce Platform Architect

Manhattan, NY · Remote

$70.75 - $87.50/hr

Remote or Hybrid (If in NYC, 3x/wk) - open to both Start Date Is: ASAP Duration: (contract, perm ... Ensure seamless data flow between Sales Cloud and SFMC to support lead journey automation from ...

LOVESAC COMPANY

Sr. Engineer, Salesforce

Stamford, CT · Remote

$133K - $163K/yr

This position is remote and will report into Lovesac Corporate HUB based in Stamford, CT ... Support feature delivery through build, test, deployment, and post-release support. Platform ...

LOVESAC COMPANY

Sr. Engineer, Salesforce

Stamford, CT · On-site +1

$95K - $125K/yr

This position is remote and will report into Lovesac Corporate HUB based in Stamford, CT ... Support feature delivery through build, test, deployment, and post-release support. Platform ...

Ceritypartners

Senior Salesforce Developer

New York, NY · Remote

$140K - $180K/yr

... and build solutions, as well as support and improve existing configurations. Primary ... Ability to work independently with a fully remote team. * Excellent business communicator. * An ...

Salesforce, Inc.

Partner Delivery Advisor

New York, NY · On-site +1

... Salesforce investment. This role can be office-based or remote, with a strong emphasis on direct ... Assess customer organizational readiness for AI adoption and support partners in guiding clients ...

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Remote Salesforce Support information

What is Remote Salesforce Support?

Remote Salesforce Support refers to professional assistance provided by experts to help organizations manage, troubleshoot, and optimize their Salesforce platform from a remote location. These support specialists resolve technical issues, customize Salesforce features, and provide guidance on best practices without needing to be physically present at the client's office. This service can include user training, integration help, system updates, and ongoing maintenance to ensure Salesforce runs smoothly and efficiently for the business.

What are the key skills and qualifications needed to thrive as a remote Salesforce Support professional, and why are they important?

To thrive as a Remote Salesforce Support professional, you need a strong understanding of Salesforce CRM platforms, troubleshooting skills, and familiarity with business processes, often backed by Salesforce certifications such as Salesforce Administrator (ADM 201). Expertise in Salesforce Service Cloud, Lightning Experience, case management tools, and remote support software is typically required. Excellent communication, problem-solving abilities, and customer service orientation are critical soft skills for success in this role. These competencies ensure timely resolution of client issues, high user satisfaction, and effective remote collaboration.

What are some common challenges faced by professionals in a remote Salesforce Support role, and how can they be addressed?

Remote Salesforce Support professionals often encounter challenges such as troubleshooting complex user issues without direct physical access to users’ devices, managing multiple support requests simultaneously, and staying updated on frequent Salesforce updates and features. To address these challenges, it’s helpful to maintain strong communication with users through clear documentation and regular check-ins, leverage screen sharing and remote access tools for efficient problem-solving, and participate in ongoing Salesforce training or certification programs. Collaboration with other IT and Salesforce teams is also crucial for resolving escalated issues and sharing best practices.

What is the difference between Remote Salesforce Support vs Remote Salesforce Administrator?

AspectRemote Salesforce SupportRemote Salesforce Administrator
CertificationsSalesforce Support certifications, basic admin skillsSalesforce Admin Certification, advanced admin skills
Work EnvironmentCustomer support, troubleshooting, issue resolutionSystem configuration, user management, process automation
Employer & Industry UsageCustomer service teams, CRM support providersInternal companies, CRM management teams
Common Search/ComparisonYesYes

Remote Salesforce Support primarily focuses on assisting users with issues and troubleshooting within Salesforce, requiring support certifications and customer service skills. In contrast, Remote Salesforce Administrators handle system configuration, user management, and automation tasks, often holding Salesforce Admin certifications. While both roles work remotely and within the Salesforce ecosystem, Support roles emphasize problem-solving and user assistance, whereas Administrator roles involve system setup and maintenance.

What are the most commonly searched types of Salesforce Support jobs in New York?

The most popular types of Salesforce Support jobs in New York are:

What are popular job titles related to Remote Salesforce Support jobs in New York?

For Remote Salesforce Support jobs in New York, the most frequently searched job titles are:

What job categories do people searching Remote Salesforce Support jobs in New York look for?

The top searched job categories for Remote Salesforce Support jobs in New York are:

What cities in New York are hiring for Remote Salesforce Support jobs?

Cities in New York with the most Remote Salesforce Support job openings:

Remote Salesforce Support jobs near you
Infographic showing various Remote Salesforce Support job openings in New York as of August 2026, with employment types broken down into 90% Full Time, and 10% Part Time. Highlights an 2% Hybrid, and 98% Remote job distribution.

Salesforce Release Manager

Hermitage Infotech

NJ • On-site, Remote

Full-time

Re-posted 25 days ago

Job description

Hi,
Given below is the urgent req for my client.. If you are comfortable with it, available and looking for a project please send me your profile immediately in word document along with your expected hourly salary on CTC/1099 or yearly salary on W2. Please mention your work authorization and your availability to start the project.
D 2 - Salesforce Release Manager
Remote position
PTtiming zone.
A proven Salesforce Release Manager who will take ownership of all aspects related to ensuring a 'healthy' Salesforce.com platform.
Minimum 8+ years' experience on the Salesforce platform inclusive of release management, Salesforce Administrator, and implementing Salesforce.com technology based solutions
A strong understanding of CRM, Sales, Marketing, and other business processes
Strong experience on Salesforce.com, Flosum & GITHub.
Experience of working on global Salesforce.com platform and the implications related to Release Management
Hands on experience with Salesforce.com configurations, roles, profiles, and other permission controls
Ability to communicate effectively and confidently with team members.
Productive with moderate supervision
Communicate clearly and effectively in both written and verbal formats
Key Responsibilities:
Define and manage change control process for development and release readiness criteria and ensure all changes meet criteria prior to deployment
Accounting for any dependencies and risks along the way; identify issues and perform root-cause analysis to ensure they are not repeated.
•Facilitate release activities across all Salesforce Development and Administrator teams, ensuring quality and timely deployments across environments
Instance strategies
Work with Salesforce Development Team(s) to maintain allowed Test coverage in salesforce and resolve all the Deployment errors.
Monitor all lower environments (Salesforce Sandboxes) for release process / creating and synchronizing sandbox metadata and appropriate data sets
Validate Post Release Activities /Track release metrics to improvement and report successes/failures to stakeholders and Teams
Work with Salesforce Support Team - Coordinate Salesforce Release Calls, and Support Activities
Should have strong understanding of deployments using Force.com migration tools (Salesforce Tools IDE, Flosum, GITHub, and Version Control )
Perform and Support on Salesforce Administration Activities
Responsible for maintaining consistency between Salesforce sandbox environments, from Development through SIT, UAT and Production.
Host weekly (and adhoc) calls with internal business admins, internal development teams, and Salesforce Support to plan and prepare all production facing releases.
Regards
Varma
732-338-7524

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