ZipRecruiter

Log In

2

Remote Customer Support Engineer Jobs in New York

Reality Defender

Customer Support Engineer

New York, NY · Remote

$40K - $65K/yr

As a Customer Support Engineer, you'll be the primary technical point of contact for our enterprise, financial services, and government customers as they integrate and run Reality Defender's deepfake ...

Essence Journey

Remote Customer Support Associate

Mahwah, NJ · Remote

$17.50 - $24/hr

We are seeking a motivated and reliable Remote Customer Support Associate to join our growing team. This role is ideal for a detail-oriented professional who thrives in a remote environment, excels ...

Essence Journey

Remote Customer Support Associate

Mahwah, NJ · Remote

$17.50 - $24/hr

We are seeking a motivated and reliable Remote Customer Support Associate to join our growing team. This role is ideal for a detail-oriented professional who thrives in a remote environment, excels ...

Essence Journey

Remote Customer Support Associate

Mahwah, NJ · Remote

$17.50 - $24/hr

We are seeking a motivated and reliable Remote Customer Support Associate to join our growing team. This role is ideal for a detail-oriented professional who thrives in a remote environment, excels ...

Heritage civil Works

Customer Support Specialist

New York, NY · Remote

$19.75 - $26.50/hr

Remote Customer Support Specialist Heritage Civil Works | Remote | Full-Time | Comprehensive Benefits At Heritage Civil Works, we lead industries forward through cutting-edge engineering solutions ...

New

Unframe

Support Engineer (Remote)

New York, NY · Remote

We combine the speed of a product company with the flexibility of a consultancy, helping customers ... About the role We're looking for a Support Engineer to join our team and support large global ...

Unframe

Support Engineer (Remote)

New York, NY · On-site +1

We combine the speed of a product company with the flexibility of a consultancy, helping customers ... About the role We're looking for a Support Engineer to join our team and support large global ...

Unframe

Support Engineer (Remote)

New York, NY · Remote

We combine the speed of a product company with the flexibility of a consultancy, helping customers ... About the role We're looking for a Support Engineer to join our team and support large global ...

Runlayer

Support Engineer

New York, NY · On-site +1

... remote MCP server with Anthropic. We helped establish the protocol, and now we're building the ... You'll work directly with customers in Pylon, Slack, and Teams to triage and resolve issues across ...

next page

Showing results 1-20

All JobsCustomer Support Engineer JobsRemote Customer Support Engineer JobsRemote Customer Support Engineer Jobs in New York

Remote Customer Support Engineer information

See New York salary details

$42.7K

$86K

$118.7K

How much do remote customer support engineer jobs pay per year?

As of Jul 29, 2026, the average yearly pay for remote customer support engineer in New York is $85,957.00, according to ZipRecruiter salary data. Most workers in this role earn between $76,600.00 and $98,500.00 per year, depending on experience, location, and employer.

How does a Remote Customer Support Engineer typically collaborate with other technical teams while working off-site?

As a Remote Customer Support Engineer, collaboration with other technical teams, such as development and product engineering, is often facilitated through digital communication tools like Slack, email, and video conferencing. You’ll regularly participate in virtual meetings to discuss complex customer issues, share feedback, and escalate bugs or feature requests. Building strong relationships and maintaining clear, proactive communication is key to ensuring customer issues are resolved efficiently. Many companies also utilize ticketing systems and shared documentation platforms to streamline workflows and keep all team members aligned.

What are the key skills and qualifications needed to thrive as a Remote Customer Support Engineer, and why are they important?

To thrive as a Remote Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or experience in IT or engineering. Familiarity with ticketing systems like Zendesk, remote desktop tools, and CRM platforms is typically required, and certifications such as CompTIA A+ or similar can be beneficial. Outstanding communication, patience, and problem-solving abilities help build trust with clients and efficiently resolve issues. These skills ensure timely, effective support and high customer satisfaction in a remote work environment.

What is a Remote Customer Support Engineer?

A Remote Customer Support Engineer is a technical professional who assists customers in troubleshooting, diagnosing, and resolving issues with a company's products or services, all while working from a remote location. They typically provide support via email, chat, or phone, and may use remote desktop tools to access customers' systems. Their role combines technical expertise with strong communication and problem-solving skills to ensure customer satisfaction. Remote Customer Support Engineers often collaborate with other technical teams to escalate complex problems and help improve products based on customer feedback.

What is the difference between Remote Customer Support Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Support EngineerRemote Technical Support Specialist
CredentialsTechnical certifications, customer service skillsTechnical certifications, troubleshooting skills
Work EnvironmentCustomer service platforms, remote communication toolsHelpdesk software, remote troubleshooting tools
Employer & IndustryTech companies, SaaS providersIT service providers, hardware/software vendors
Search & Comparison IntentUnderstanding roles, job requirementsJob differences, skills needed

The Remote Customer Support Engineer and Remote Technical Support Specialist roles share similar technical skills and work environments, often within tech or SaaS companies. However, the Support Engineer typically focuses more on customer relationship management and proactive support, while the Technical Support Specialist emphasizes troubleshooting and resolving technical issues. Both roles require technical certifications and excellent communication skills, but their primary focus and daily tasks differ slightly.

What are popular job titles related to Remote Customer Support Engineer jobs in New York? For Remote Customer Support Engineer jobs in New York, the most frequently searched job titles are:
What job categories do people searching Remote Customer Support Engineer jobs in New York look for? The top searched job categories for Remote Customer Support Engineer jobs in New York are:
What cities in New York are hiring for Remote Customer Support Engineer jobs? Cities in New York with the most Remote Customer Support Engineer job openings:
Remote Customer Support Engineer jobs near you
Infographic showing various Remote Customer Support Engineer job openings in New York as of July 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $85,957 per year, or $41.3 per hour.

Customer Support Engineer

Reality Defender

New York, NY • Remote

$40K - $65K/yr

Full-time

Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

Job description

Who we are.

Reality Defender is an award-winning cybersecurity company helping enterprises and governments detect deepfakes and AI-generated media. Utilizing a patented multi-model approach, Reality Defender is robust against the bleeding edge of generative platforms producing video, audio, imagery, and text media. Reality Defender's API-first deepfake detection platform empowers teams and developers alike to identify fraud, disinformation campaigns, and harmful deepfakes in real time.

Backed by world class investors including DCVC, Illuminate Financial, Y Combinator, Booz Allen Hamilton, IBM, Accenture, Rackhouse, and Argon VC, Reality Defender works with leading enterprise clients, financial institutions, and governments in order to ensure AI-generated media is not used for malicious purposes.

Youtube: Reality Defender Wins RSA Most Innovative Startup

Customer Support Engineer Role.

As a Customer Support Engineer, you'll be the primary technical point of contact for our enterprise, financial services, and government customers as they integrate and run Reality Defender's deepfake detection platform day to day. This role combines practical technical troubleshooting with customer success responsibilities: you will resolve issues while also building relationships and increasing account visibility to ensure our customers remain successful and continue to renew.

This role can be based remotely, supporting customers across European time zones alongside our existing US-based team, with core support hours of 6am-12pm Eastern Standard Time.

Responsibilities include, but are not limited to:

  • Serve as the primary point of contact for enterprise customers' day-to-day technical questions, troubleshooting, and API integration issues.

  • Own support tickets end-to-end: triage, diagnose, escalate to engineering when needed, and follow through until resolved.

  • Support onboarding and implementation for new customers, including API setup, configuration, and integration testing.

  • Partner with customer success and sales to monitor account health, flag risk early, and bring technical credibility to renewal and expansion conversations.

  • Build and maintain internal documentation, FAQs, and troubleshooting runbooks to reduce repeat tickets and speed up resolution.

  • Relay recurring customer feedback and technical pain points to product and engineering to inform the roadmap.

  • Track support metrics (response time, resolution time, CSAT) and flag trends that need attention.

Who you are.

  • 2-4 years of experience in customer support, technical support, or customer success at a B2B SaaS or API-based company.

  • Comfortable with technical troubleshooting (APIs, integrations, logs) as well as owning the relationship side of an account.

  • Strong written and verbal communication skills, able to translate technical detail for both engineers and business stakeholders.

  • Experience supporting enterprise, financial services, or public sector customers is a plus.

  • Based in Europe, able to support customers across European business hours.

What we offer.

Reality Defender offers the following benefits to all our employees, regardless of location:

  • Healthcare plans with 100% premium coverage for employees and partial coverage available for dependents

  • Dental and Vision plans with 100% premium coverage for employees and their dependents

  • Short/Long-term disability and life insurance plans with 100% premium coverage for employees

  • FSA/HSA and 401k programs

  • Equity compensation

  • 20 days of PTO per year

  • 12 weeks of Parental Leave

  • Learning and Development budget

  • Monthly wellness benefits

  • Annual company-sponsored offsite

Compensation Range: $40K - $65K