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Remote Customer Support Engineer Jobs in Poughkeepsie, NY

Localize

Senior Backend Engineer (Remote)

Kingston, NY · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Collaborate daily with other remote engineers, product and customer-facing teams * Participate in peer code reviews * Help keep our product running smoothly * Learn new technologies, architectures ...

Localize

Senior FullStack Engineer (remote)

Kingston, NY · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... customer experience. Responsibilities: * Implement new features + functionality within Localize ... Collaborate with other remote engineers and participate in peer code reviews * Diagnose production ...

InsuraTec

Sales Representative (Remote)

Beacon, NY · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

InsuraTec

Sales Representative (Remote)

Kingston, NY · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

Localize

Product Owner (Remote)

Kingston, NY · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... customers. The Product Owner acts as a link between product management and the engineering team ... launch support * Effective leadership skills to drive projects to completion * Excellent ...

HowGood

Senior Python Engineer (On-site or Remote)

Stone Ridge, NY · On-site +1

$130K - $185K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The work we do enables customers to see the entire universe of sourcing choices and understand ... Whether we are supporting NGO's, business leads, product developers or individual shoppers, we help ...

HowGood

Senior Python Engineer (On-site or Remote)

Stone Ridge, NY · On-site +1

$130K - $185K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The work we do enables customers to see the entire universe of sourcing choices and understand ... Whether we are supporting NGO's, business leads, product developers or individual shoppers, we help ...

HSS Careers

Remote Sales Agent

Poughkeepsie, NY · Remote

$69K - $150K/yr

  • Medical

  • Dental

Build lasting client relationships that support long-term retention * Work closely with your ... Previous sales or customer service experience * Strong interpersonal and relationship-building ...

HSS Careers

Remote Sales Specialist

Poughkeepsie, NY · Remote

$69K - $150K/yr

  • Medical

  • Dental

Build lasting client relationships that support long-term retention * Work closely with your ... Previous sales or customer service experience * Strong interpersonal and relationship-building ...

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Showing results 1-20

All JobsCustomer Support Engineer JobsRemote Customer Support Engineer JobsRemote Customer Support Engineer Jobs in Poughkeepsie, NY

Remote Customer Support Engineer information

See Poughkeepsie, NY salary details

$38.5K

$77.6K

$107.2K

How much do remote customer support engineer jobs pay per year?

As of Aug 17, 2026, the average yearly pay for remote customer support engineer in Poughkeepsie, NY is $77,625.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,200.00 and $88,900.00 per year, depending on experience, location, and employer.

What is a remote customer support engineer?

A Remote Customer Support Engineer is a technical professional who assists customers in troubleshooting, diagnosing, and resolving issues with a company's products or services, all while working from a remote location. They typically provide support via email, chat, or phone, and may use remote desktop tools to access customers' systems. Their role combines technical expertise with strong communication and problem-solving skills to ensure customer satisfaction. Remote Customer Support Engineers often collaborate with other technical teams to escalate complex problems and help improve products based on customer feedback.

What are the key skills and qualifications needed to thrive as a remote customer support engineer?

To thrive as a Remote Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or experience in IT or engineering. Familiarity with ticketing systems like Zendesk, remote desktop tools, and CRM platforms is typically required, and certifications such as CompTIA A+ or similar can be beneficial. Outstanding communication, patience, and problem-solving abilities help build trust with clients and efficiently resolve issues. These skills ensure timely, effective support and high customer satisfaction in a remote work environment.

How does a remote customer support engineer typically collaborate with other technical teams while working off-site?

As a Remote Customer Support Engineer, collaboration with other technical teams, such as development and product engineering, is often facilitated through digital communication tools like Slack, email, and video conferencing. You’ll regularly participate in virtual meetings to discuss complex customer issues, share feedback, and escalate bugs or feature requests. Building strong relationships and maintaining clear, proactive communication is key to ensuring customer issues are resolved efficiently. Many companies also utilize ticketing systems and shared documentation platforms to streamline workflows and keep all team members aligned.

What is the difference between Remote Customer Support Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Support EngineerRemote Technical Support Specialist
CredentialsTechnical certifications, customer service skillsTechnical certifications, troubleshooting skills
Work EnvironmentCustomer service platforms, remote communication toolsHelpdesk software, remote troubleshooting tools
Employer & IndustryTech companies, SaaS providersIT service providers, hardware/software vendors
Search & Comparison IntentUnderstanding roles, job requirementsJob differences, skills needed

The Remote Customer Support Engineer and Remote Technical Support Specialist roles share similar technical skills and work environments, often within tech or SaaS companies. However, the Support Engineer typically focuses more on customer relationship management and proactive support, while the Technical Support Specialist emphasizes troubleshooting and resolving technical issues. Both roles require technical certifications and excellent communication skills, but their primary focus and daily tasks differ slightly.

What are popular job titles related to Remote Customer Support Engineer jobs in Poughkeepsie, NY?

For Remote Customer Support Engineer jobs in Poughkeepsie, NY, the most frequently searched job titles are:

What job categories do people searching Remote Customer Support Engineer jobs in Poughkeepsie, NY look for?

The top searched job categories for Remote Customer Support Engineer jobs in Poughkeepsie, NY are:

What cities near Poughkeepsie, NY are hiring for Remote Customer Support Engineer jobs?

Cities near Poughkeepsie, NY with the most Remote Customer Support Engineer job openings:

Remote Customer Support Engineer jobs near you

Senior Backend Engineer (Remote)

Localize

Kingston, NY • Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 22 days ago

Job description

Localize is seeking an energetic, growth-minded  Senior Backend Engineer to join our US-based remote team.  

As a Localize engineer, you’ll be responsible for the infrastructure, APIs, and databases that power Localize’s core product. You will lead the development of a scalable and performant back-end platform. We’re looking for a strong engineer with at least six years of experience who works well on a small team and is excited about impacting and improving customers' experiences.

What You’ll Do:

  • Optimize, design and maintain document (NoSQL) databases
  • Build and update APIs that power our front-end
  • Be actively involved in architecture decisions
  • Contribute code, both front-end and back-end, as needed to help deploy amazing features
  • Collaborate daily with other remote engineers, product and customer-facing teams
  • Participate in peer code reviews
  • Help keep our product running smoothly
  • Learn new technologies, architectures and methods
  • Suggest improvements for our product, processes and technology
  • Assist in maintaining scalable, performant infrastructure


Our Core Stack: Experience with these specific technologies a plus, but not strictly required

  • JavaScript: React/Redux on Front End, Node/Express (REST APIs) on the Back End plus vanilla JavaScript in our SDK
  • Datastores: MongoDB (Mongoose.js ODM), Redis, S3
  • Infrastructure: AWS: Elastic Beanstalk, EC2, Elasticache, Cloudfront, Cloudflare
  • Tooling: Github, Jira, CircleCI, Jest, and many more

Benefits & Perks:


You’ll be joining a close knit and talented team, with plenty of opportunity for professional growth. We offer compensation + benefits that are on par with large companies, while also placing a high value on maintaining a healthy work-life balance.


  • Competitive salary
  • 401(k) plan + 4% matching
  • 100% company-paid health, dental, and vision insurance
  • Company-paid life insurance and AD&D insurance
  • Work anywhere in North America (we are 100% remote)
  • Shiny new Macbook Pro 16” (or computer of your choice)
  • Monthly stipend for home internet costs
  • Generous PTO package

About Localize:

The Localize platform is used by 700+ companies to automate the translation of their web and mobile applications and bring their products & services to new markets at record speed. We help companies like Ahrefs to translate their website, NYU Langone Health to translate their urgent care scheduling page, and the University of Nebraska at Kearney to translate their international admissions page. To see our product in action, click any of those links and use the website's language switcher to switch from English to another language. 


Localize works by providing a code snippet (similar to the Google Analytics JavaScript snippet) that our customers add to their website/web app. The Localize snippet pulls in content from the page into the Localize dashboard where our customers log in to add translations and manage their content. Localize automatically deploys those translations to the customer's production site, reducing development costs and accelerating time to market. 


We are a team of ~20 people working fully remote. We offer competitive pay, a full benefits package, and a culture with an emphasis on work + life balance.


This position is only open to applicants who reside in and are eligible to work in the US.


To apply:
Along with your resume, send us a cover letter that showcases your personality and tells us why we should hire you. Previous experience working in a remote position is a must.

Apply