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Remote Customer Support Engineer Jobs in Rochester, NY

KEYENCE

Field Application Engineer '27

Fairport, NY · On-site +1

$53K - $80K/yr

Solve complex customer challenges through creative configurations of our technical products ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

InsuraTec

Sales Representative (Remote)

Batavia, NY · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

Mindex

Data Engineer - Remote

Rochester, NY · On-site +1

$90K - $140K/yr

Develop and support data ingestion pipelines using tools such as Informatica, Fivetran, or Openflow ... Benefits * Fully Remote Work Environment * Flexible Time Off * Medical, Dental, and Vision ...

Mindex

Data Engineer - Remote

Rochester, NY · Remote

$90K - $140K/yr

Develop and support data ingestion pipelines using tools such as Informatica, Fivetran, or Openflow ... Benefits * Fully Remote Work Environment * Flexible Time Off * Medical, Dental, and Vision ...

Mindex

Data Engineer - Remote

Rochester, NY · Remote

$90K - $140K/yr

Develop and support data ingestion pipelines using tools such as Informatica, Fivetran, or Openflow ... Benefits * Fully Remote Work Environment * Flexible Time Off * Medical, Dental, and Vision ...

Mindex

Oracle CPQ Engineer - Remote

Rochester, NY · Remote

Develop Oracle CPQ integrations using APIs to support AI-assisted quoting workflows and downstream ... Collaborate with architects, developers, business analysts, and client subject matter experts to ...

Mindex

Oracle CPQ Engineer - Remote

Rochester, NY · On-site +1

Develop Oracle CPQ integrations using APIs to support AI-assisted quoting workflows and downstream ... Collaborate with architects, developers, business analysts, and client subject matter experts to ...

Mindex

Oracle CPQ Engineer - Remote

Rochester, NY · Remote

Develop Oracle CPQ integrations using APIs to support AI-assisted quoting workflows and downstream ... Collaborate with architects, developers, business analysts, and client subject matter experts to ...

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Showing results 1-20

All JobsCustomer Support Engineer JobsRemote Customer Support Engineer JobsRemote Customer Support Engineer Jobs in Rochester, NY

Remote Customer Support Engineer information

See Rochester, NY salary details

$38.5K

$77.5K

$107.1K

How much do remote customer support engineer jobs pay per year?

As of Jul 26, 2026, the average yearly pay for remote customer support engineer in Rochester, NY is $77,521.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,100.00 and $88,800.00 per year, depending on experience, location, and employer.

How does a Remote Customer Support Engineer typically collaborate with other technical teams while working off-site?

As a Remote Customer Support Engineer, collaboration with other technical teams, such as development and product engineering, is often facilitated through digital communication tools like Slack, email, and video conferencing. You’ll regularly participate in virtual meetings to discuss complex customer issues, share feedback, and escalate bugs or feature requests. Building strong relationships and maintaining clear, proactive communication is key to ensuring customer issues are resolved efficiently. Many companies also utilize ticketing systems and shared documentation platforms to streamline workflows and keep all team members aligned.

What are the key skills and qualifications needed to thrive as a Remote Customer Support Engineer, and why are they important?

To thrive as a Remote Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or experience in IT or engineering. Familiarity with ticketing systems like Zendesk, remote desktop tools, and CRM platforms is typically required, and certifications such as CompTIA A+ or similar can be beneficial. Outstanding communication, patience, and problem-solving abilities help build trust with clients and efficiently resolve issues. These skills ensure timely, effective support and high customer satisfaction in a remote work environment.

What is a Remote Customer Support Engineer?

A Remote Customer Support Engineer is a technical professional who assists customers in troubleshooting, diagnosing, and resolving issues with a company's products or services, all while working from a remote location. They typically provide support via email, chat, or phone, and may use remote desktop tools to access customers' systems. Their role combines technical expertise with strong communication and problem-solving skills to ensure customer satisfaction. Remote Customer Support Engineers often collaborate with other technical teams to escalate complex problems and help improve products based on customer feedback.

What is the difference between Remote Customer Support Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Support EngineerRemote Technical Support Specialist
CredentialsTechnical certifications, customer service skillsTechnical certifications, troubleshooting skills
Work EnvironmentCustomer service platforms, remote communication toolsHelpdesk software, remote troubleshooting tools
Employer & IndustryTech companies, SaaS providersIT service providers, hardware/software vendors
Search & Comparison IntentUnderstanding roles, job requirementsJob differences, skills needed

The Remote Customer Support Engineer and Remote Technical Support Specialist roles share similar technical skills and work environments, often within tech or SaaS companies. However, the Support Engineer typically focuses more on customer relationship management and proactive support, while the Technical Support Specialist emphasizes troubleshooting and resolving technical issues. Both roles require technical certifications and excellent communication skills, but their primary focus and daily tasks differ slightly.

What are popular job titles related to Remote Customer Support Engineer jobs in Rochester, NY? For Remote Customer Support Engineer jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Remote Customer Support Engineer jobs in Rochester, NY look for? The top searched job categories for Remote Customer Support Engineer jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Remote Customer Support Engineer jobs? Cities near Rochester, NY with the most Remote Customer Support Engineer job openings:
Remote Customer Support Engineer jobs near you
Infographic showing various Remote Customer Support Engineer job openings in Rochester, NY as of July 2026, with employment types broken down into 77% Full Time, 19% Part Time, and 4% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $77,521 per year, or $37.3 per hour.
Customer Support Specialist - Remote

Customer Support Specialist - Remote

Belden, Inc.

Rochester, NY • On-site, Remote

$63K - $85K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Job description

Innovation Starts With You
Propel your career at Belden, where innovation creates possibilities-for our people, our customers, and the communities we serve. We connect people, information, and ideas to solve the world's most complex connectivity challenges, turning curiosity into meaningful impact. Here, you'll take on work that challenges you, supports your growth, and empowers you to shape what's next. You'll collaborate with global teams, gain diverse perspectives, and contribute to solutions that extend beyond our business-creating value in the world around us.
Together, we are shaping the future of digitization and paving the way for the next generation of innovation.
Job Summary
Belden is currently seeking a Customer Service Representative for the Broadband Solutions division. The position will be responsible for supporting Belden's customer base, both internal and externally. This is a remote position and reports to the Customer Operations Manager.
You will make a difference in the following ways
  • Supporting customer base through the resolution of service questions and answering of customer inquiries as they arise.
  • Holding responsibility for overall order management, including but not limited to processing orders, generating quotations, monitoring vendor management inventory, answering phones, tracking shipments, researching order issues, and processing RMA claims.
  • Identifying opportunities to improve processes and customer relations.
  • Performing accurate data entry of orders and customer information.
  • Utilizing the corporate ERP System (NetSuite) as it pertains to customer service operations.

What you bring
  • Education & Experience - Associate's degree in business or similar field. Bachelor's degree preferred with three (3) or more years of customer service experience. Prior experience in a manufacturing environment in a plus. Vendor Management Programs experience preferred.
  • Knowledge & Skills - ERP System experience, NetSuite preferred. CRM experience, Salesforce preferred.
  • Knowledge & Skills - Computer skills including word processing, spreadsheet and presentation software.
  • Knowledge &Skills - Interpersonal and communication skills, both oral and written, with the ability to work effectively with a wide range of individuals in a diverse community.
  • We Reach for Greatness - Well-developed organization skills, including the ability to handle many details and multiple projects simultaneously in a fast-paced environment while upholding quality standards.

Applicants can expect a base compensation range of $63,000-$85,000 plus benefits and additional incentives based on the level of the role. This is the reasonable estimate that Belden believes it might pay for this job based on applicable circumstances at the time of posting. Belden may ultimately pay more or less than the posted range as permitted by law, and commensurate with the applicant's experience, qualifications, and geographical location.
Belden also offers hybrid and remote work practices where feasible and provides employees with benefits that could include health/dental/vision, long term/short term disability, life insurance, HSA/FSA, matching retirement plans, paid vacation, parental leave, employee stock purchase plan, paid leave for volunteer work in your community, training opportunities, professional talent management and succession planning, corporate health well-being initiatives and a work culture which includes commitment to diversity, equity, inclusion and sustainability!
Let's Create Possibilities Together.
Join a global community shaping the future of intelligent connectivity. At Belden, you'll help push the boundaries of technology and write the next chapter of innovation, creating possibilities for your career, your future, and the world around you.
These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties and skills required of this job.

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