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Remote Customer Support Engineer Jobs in Rochester, NY

KEYENCE

Field Application Engineer '27

Fairport, NY · On-site +1

$53K - $80K/yr

Solve complex customer challenges through creative configurations of our technical products ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

Mindex

Engineering Lead - Remote

Rochester, NY · Remote

$105K - $155K/yr

... customers * Foster a collaborative engineering culture that encourages accountability, shared ... Partner with Product, UX, QA, Support, CloudOps, and other engineering teams to prioritize work ...

Mindex

Engineering Lead - Remote

Rochester, NY · On-site +1

$105K - $155K/yr

... customers * Foster a collaborative engineering culture that encourages accountability, shared ... Partner with Product, UX, QA, Support, CloudOps, and other engineering teams to prioritize work ...

Mindex

Engineering Lead - Remote

Rochester, NY · Remote

$105K - $155K/yr

... customers * Foster a collaborative engineering culture that encourages accountability, shared ... Partner with Product, UX, QA, Support, CloudOps, and other engineering teams to prioritize work ...

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All JobsCustomer Support Engineer JobsRemote Customer Support Engineer JobsRemote Customer Support Engineer Jobs in Rochester, NY

Remote Customer Support Engineer information

See Rochester, NY salary details

$38.5K

$77.5K

$107.1K

How much do remote customer support engineer jobs pay per year?

As of Aug 16, 2026, the average yearly pay for remote customer support engineer in Rochester, NY is $77,521.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,100.00 and $88,800.00 per year, depending on experience, location, and employer.

How does a remote customer support engineer typically collaborate with other technical teams while working off-site?

As a Remote Customer Support Engineer, collaboration with other technical teams, such as development and product engineering, is often facilitated through digital communication tools like Slack, email, and video conferencing. You’ll regularly participate in virtual meetings to discuss complex customer issues, share feedback, and escalate bugs or feature requests. Building strong relationships and maintaining clear, proactive communication is key to ensuring customer issues are resolved efficiently. Many companies also utilize ticketing systems and shared documentation platforms to streamline workflows and keep all team members aligned.

What are the key skills and qualifications needed to thrive as a remote customer support engineer?

To thrive as a Remote Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or experience in IT or engineering. Familiarity with ticketing systems like Zendesk, remote desktop tools, and CRM platforms is typically required, and certifications such as CompTIA A+ or similar can be beneficial. Outstanding communication, patience, and problem-solving abilities help build trust with clients and efficiently resolve issues. These skills ensure timely, effective support and high customer satisfaction in a remote work environment.

What is a remote customer support engineer?

A Remote Customer Support Engineer is a technical professional who assists customers in troubleshooting, diagnosing, and resolving issues with a company's products or services, all while working from a remote location. They typically provide support via email, chat, or phone, and may use remote desktop tools to access customers' systems. Their role combines technical expertise with strong communication and problem-solving skills to ensure customer satisfaction. Remote Customer Support Engineers often collaborate with other technical teams to escalate complex problems and help improve products based on customer feedback.

What is the difference between Remote Customer Support Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Support EngineerRemote Technical Support Specialist
CredentialsTechnical certifications, customer service skillsTechnical certifications, troubleshooting skills
Work EnvironmentCustomer service platforms, remote communication toolsHelpdesk software, remote troubleshooting tools
Employer & IndustryTech companies, SaaS providersIT service providers, hardware/software vendors
Search & Comparison IntentUnderstanding roles, job requirementsJob differences, skills needed

The Remote Customer Support Engineer and Remote Technical Support Specialist roles share similar technical skills and work environments, often within tech or SaaS companies. However, the Support Engineer typically focuses more on customer relationship management and proactive support, while the Technical Support Specialist emphasizes troubleshooting and resolving technical issues. Both roles require technical certifications and excellent communication skills, but their primary focus and daily tasks differ slightly.

What are popular job titles related to Remote Customer Support Engineer jobs in Rochester, NY?

For Remote Customer Support Engineer jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Remote Customer Support Engineer jobs in Rochester, NY look for?

The top searched job categories for Remote Customer Support Engineer jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Remote Customer Support Engineer jobs?

Cities near Rochester, NY with the most Remote Customer Support Engineer job openings:

Remote Customer Support Engineer jobs near you
Infographic showing various Remote Customer Support Engineer job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $77,521 per year, or $37.3 per hour.

Remote Customer Support - Travel Industry

Dreams Travel CR

Rochester, NY • Remote

Full-time

Posted 21 days ago

Job description

We are looking for motivated individuals who are passionate about travel to join our growing team as Travel Experience Specialists in a remote work environment.

In this role, you will help travelers plan unforgettable experiences by providing destination guidance, organizing travel details, and supporting clients throughout their entire planning process.

As a Travel Experience Specialist, you will work remotely while helping clients transform their travel ideas into well-organized itineraries and memorable experiences. This is an excellent opportunity to develop skills within the travel industry, collaborate with international travel suppliers, and build a flexible career while supporting travelers at every stage of their journey.

Key Responsibilities:

  • Communicate with clients
    through various platforms
  • Assist with travel
    confirmations
  • Provide accurate and helpful
    information
  • Follow up with clients prior
    to travel

Requirements:

  • Strong attention to detail
  • Good organizational skills
  • Customer service experience
    preferred
  • Interest in the travel
    industry

Benefits:

  • Work from home
  • Flexible schedule
  • Ongoing training
  • Growth potential

Apply