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Remote Customer Support Engineer Jobs in Schenectady, NY

System One

Customer Support Reps

Albany, NY · Remote

$18/hr

Customer Support Reps Location: Albany, NY Type: Contract To Hire Compensation: $18.00 Contractor ... Hybrid - onsite and remote Hours: 40.0 If interested reach out directly to kimberly.spicer@sytemone ...

System One

Customer Support Reps

Albany, NY · Remote

$18/hr

Customer Support Reps Location: Albany, NY Type: Contract To Hire Compensation: $18.00 Contractor ... Hybrid - onsite and remote Hours: 40.0 If interested reach out directly to kimberly.spicer@sytemone ...

System One

Customer Support Reps

Albany, NY · Remote

$18/hr

Customer Support Reps Location: Albany, NY Type: Contract To Hire Compensation: $18.00 Contractor ... Hybrid - onsite and remote Hours: 40.0 If interested reach out directly to kimberly.spicer@sytemone ...

Cayenta

(Remote) Support Analyst

Albany, NY · Remote

Resolve customer issues in a timely and thorough manner, ensuring a high level of customer ... We provide innovative end-to-end CIS and ERP solutions that were engineered from the ground up to ...

Amat

Technical Support Engineer (TSE) MDP

Albany, NY · On-site +1

$96K - $132K/yr

We design, build and service cutting-edge equipment that helps our customers manufacture display ... If you want to push the boundaries of materials science and engineering to create next generation ...

Harris

(Remote) Support Analyst

Albany, NY · Remote

Customer issues can span application functionality, data, integrations, environments, databases ... University degree or technical college diploma in Computer Science, Software Engineering ...

New

Cayenta

(Remote) Support Analyst

Albany, NY · Remote

Customer issues can span application functionality, data, integrations, environments, databases ... University degree or technical college diploma in Computer Science, Software Engineering ...

Harris

(Remote) Support Analyst

Albany, NY · Remote

Customer issues can span application functionality, data, integrations, environments, databases ... University degree or technical college diploma in Computer Science, Software Engineering ...

New

Plug Power, Inc.

Systems Engineer II

Albany, NY · On-site +1

$79K - $118K/yr

Service Engineering Position Summary The Systems Engineer will support the reliability, performance ... customer sites. Equipment in scope includes liquid hydrogen storage systems, dispensing ...

New

ACS Consultancy Services

Desktop Engineer

Albany, NY · Remote

Desktop Engineer Location : Remote We are currently seeking candidates who meet the following ... Experience in remote desktop support tools (e.g., Bomgar, TeamViewer, AnyDesk). * Certifications ...

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Showing results 1-20

All JobsCustomer Support Engineer JobsRemote Customer Support Engineer JobsRemote Customer Support Engineer Jobs in Schenectady, NY

Remote Customer Support Engineer information

See Schenectady, NY salary details

$37.7K

$76K

$105K

How much do remote customer support engineer jobs pay per year?

As of Aug 17, 2026, the average yearly pay for remote customer support engineer in Schenectady, NY is $76,017.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,700.00 and $87,100.00 per year, depending on experience, location, and employer.

How does a remote customer support engineer typically collaborate with other technical teams while working off-site?

As a Remote Customer Support Engineer, collaboration with other technical teams, such as development and product engineering, is often facilitated through digital communication tools like Slack, email, and video conferencing. You’ll regularly participate in virtual meetings to discuss complex customer issues, share feedback, and escalate bugs or feature requests. Building strong relationships and maintaining clear, proactive communication is key to ensuring customer issues are resolved efficiently. Many companies also utilize ticketing systems and shared documentation platforms to streamline workflows and keep all team members aligned.

What are the key skills and qualifications needed to thrive as a remote customer support engineer?

To thrive as a Remote Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or experience in IT or engineering. Familiarity with ticketing systems like Zendesk, remote desktop tools, and CRM platforms is typically required, and certifications such as CompTIA A+ or similar can be beneficial. Outstanding communication, patience, and problem-solving abilities help build trust with clients and efficiently resolve issues. These skills ensure timely, effective support and high customer satisfaction in a remote work environment.

What is a remote customer support engineer?

A Remote Customer Support Engineer is a technical professional who assists customers in troubleshooting, diagnosing, and resolving issues with a company's products or services, all while working from a remote location. They typically provide support via email, chat, or phone, and may use remote desktop tools to access customers' systems. Their role combines technical expertise with strong communication and problem-solving skills to ensure customer satisfaction. Remote Customer Support Engineers often collaborate with other technical teams to escalate complex problems and help improve products based on customer feedback.

What is the difference between Remote Customer Support Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Support EngineerRemote Technical Support Specialist
CredentialsTechnical certifications, customer service skillsTechnical certifications, troubleshooting skills
Work EnvironmentCustomer service platforms, remote communication toolsHelpdesk software, remote troubleshooting tools
Employer & IndustryTech companies, SaaS providersIT service providers, hardware/software vendors
Search & Comparison IntentUnderstanding roles, job requirementsJob differences, skills needed

The Remote Customer Support Engineer and Remote Technical Support Specialist roles share similar technical skills and work environments, often within tech or SaaS companies. However, the Support Engineer typically focuses more on customer relationship management and proactive support, while the Technical Support Specialist emphasizes troubleshooting and resolving technical issues. Both roles require technical certifications and excellent communication skills, but their primary focus and daily tasks differ slightly.

What are popular job titles related to Remote Customer Support Engineer jobs in Schenectady, NY?

For Remote Customer Support Engineer jobs in Schenectady, NY, the most frequently searched job titles are:

What job categories do people searching Remote Customer Support Engineer jobs in Schenectady, NY look for?

The top searched job categories for Remote Customer Support Engineer jobs in Schenectady, NY are:

What cities near Schenectady, NY are hiring for Remote Customer Support Engineer jobs?

Cities near Schenectady, NY with the most Remote Customer Support Engineer job openings:

Remote Customer Support Engineer jobs near you
Infographic showing various Remote Customer Support Engineer job openings in Schenectady, NY as of June 2026, with employment types broken down into 85% Full Time, 8% Part Time, and 7% Contract. Highlights an 100% Remote job distribution, with an average salary of $76,017 per year, or $36.5 per hour.

Customer Support Reps

System One

Albany, NY • Remote

$18/hr

Contractor

Medical, Dental, Vision, Life, Retirement

Re-posted 9 days ago

Job description

Job Title: Customer Support Reps Location: Albany, NY Type: Contract To Hire Compensation: $18.00 Contractor Work Model: Hybrid – onsite and remote Hours: 40.0 If interested reach out directly to kimberly.spicer@sytemone.com Responsibilities
  • Support the New York State Department of Health Medicaid Management Information System (MMIS) program by providing customer service via telephone and internet.
  • Answer inbound calls from Medicaid Providers regarding billing or enrollment issues.
  • Learn and understand Medicaid claims processes to assist providers effectively.
  • Process transactions and maintain accurate database records of customer profiles.
  • Act as a liaison for customers, ensuring their inquiries and issues are addressed promptly.
  • Maintain knowledge of company products and customer service procedures.
Requirements
  • Minimum of 2+ years of customer service experience.
  • Strong Microsoft Office skills (Word, Excel, PowerPoint).
  • Excellent telephone and verbal communication skills.
  • Customer-focused with the ability to adapt to different personality types.
  • Ability to multi-task and manage time effectively.
System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law #LI-KA1 #M1 Ref: #851-Rockville-S1