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Remote Customer Support Engineer Jobs in Rochester, NY

Webbing

Sales Engineer - USA

York, NY · On-site +1

Manage the customers' technical queries and monitor support requests to ensure that the company ... Fully remote role. * Medical benefits. #LI-HT1

IDEX

Lead Engineer- Optical Coating Design

West Henrietta, NY · On-site +1

$98K - $129K/yr

Center of Excellence, West Henrietta, NY (Onsite/hybrid remote possible) ITAR/EAR CRITERIA: Certain ... Delivery of designs that meet customer performance requirements. Rapid and responsive support of ...

Micro Typing Systems

Senior DevOps Engineer

Rochester, NY · Remote

$128K - $164K/yr

This position is remote eligible but candidates local to Rochester, NY are highly desirable. NOTE ... Support containerized build environments (Docker and/or Podman) to ensure reproducible and ...

QuidelOrtho Corporation

Senior DevOps Engineer

Rochester, NY · Remote

$128K - $164K/yr

This position is remote eligible but candidates local to Rochester, NY are highly desirable. NOTE ... Support containerized build environments (Docker and/or Podman) to ensure reproducible and ...

Keenfinity

Associate Automation Engineer

Fairport, NY · On-site +1

$70K - $85K/yr

... customers alike. The new Radionix vision - Mission control for your security - encapsulates our ... Support occasional mobile automation initiatives * Participate in performance, load, and ...

Sutherland

AVP - CDE - Insurance

Pittsford, NY · Remote

... Customer support solutions to the healthcare industry. Our solutions encompass a comprehensive ... engineering methodologies and technology enabled automation. EXECUTIVE SUMMARY Sutherland is ...

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Showing results 21-40

All JobsCustomer Support Engineer JobsRemote Customer Support Engineer JobsRemote Customer Support Engineer Jobs in Rochester, NY

Remote Customer Support Engineer information

See Rochester, NY salary details

$38.5K

$77.5K

$107.1K

How much do remote customer support engineer jobs pay per year?

As of Aug 17, 2026, the average yearly pay for remote customer support engineer in Rochester, NY is $77,521.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,100.00 and $88,800.00 per year, depending on experience, location, and employer.

What is a remote customer support engineer?

A Remote Customer Support Engineer is a technical professional who assists customers in troubleshooting, diagnosing, and resolving issues with a company's products or services, all while working from a remote location. They typically provide support via email, chat, or phone, and may use remote desktop tools to access customers' systems. Their role combines technical expertise with strong communication and problem-solving skills to ensure customer satisfaction. Remote Customer Support Engineers often collaborate with other technical teams to escalate complex problems and help improve products based on customer feedback.

What are the key skills and qualifications needed to thrive as a remote customer support engineer?

To thrive as a Remote Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or experience in IT or engineering. Familiarity with ticketing systems like Zendesk, remote desktop tools, and CRM platforms is typically required, and certifications such as CompTIA A+ or similar can be beneficial. Outstanding communication, patience, and problem-solving abilities help build trust with clients and efficiently resolve issues. These skills ensure timely, effective support and high customer satisfaction in a remote work environment.

How does a remote customer support engineer typically collaborate with other technical teams while working off-site?

As a Remote Customer Support Engineer, collaboration with other technical teams, such as development and product engineering, is often facilitated through digital communication tools like Slack, email, and video conferencing. You’ll regularly participate in virtual meetings to discuss complex customer issues, share feedback, and escalate bugs or feature requests. Building strong relationships and maintaining clear, proactive communication is key to ensuring customer issues are resolved efficiently. Many companies also utilize ticketing systems and shared documentation platforms to streamline workflows and keep all team members aligned.

What is the difference between Remote Customer Support Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Support EngineerRemote Technical Support Specialist
CredentialsTechnical certifications, customer service skillsTechnical certifications, troubleshooting skills
Work EnvironmentCustomer service platforms, remote communication toolsHelpdesk software, remote troubleshooting tools
Employer & IndustryTech companies, SaaS providersIT service providers, hardware/software vendors
Search & Comparison IntentUnderstanding roles, job requirementsJob differences, skills needed

The Remote Customer Support Engineer and Remote Technical Support Specialist roles share similar technical skills and work environments, often within tech or SaaS companies. However, the Support Engineer typically focuses more on customer relationship management and proactive support, while the Technical Support Specialist emphasizes troubleshooting and resolving technical issues. Both roles require technical certifications and excellent communication skills, but their primary focus and daily tasks differ slightly.

What are popular job titles related to Remote Customer Support Engineer jobs in Rochester, NY?

For Remote Customer Support Engineer jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Remote Customer Support Engineer jobs in Rochester, NY look for?

The top searched job categories for Remote Customer Support Engineer jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Remote Customer Support Engineer jobs?

Cities near Rochester, NY with the most Remote Customer Support Engineer job openings:

Remote Customer Support Engineer jobs near you
Infographic showing various Remote Customer Support Engineer job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $77,521 per year, or $37.3 per hour.

Data Engineer (Azure & Snowflake) - Remote

Mindex

Rochester, NY • On-site, Remote

$90K - $140K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 27 days ago

Job description

Mindex is looking for a Data Engineer who enjoys building modern cloud-based data solutions that help organizations make smarter business decisions. In this role, you'll develop scalable data pipelines, integrate data from multiple business systems, and deliver reliable datasets that power analytics, reporting, automation, and internal AI initiatives.
You'll partner with business and technical stakeholders to understand data needs, design practical solutions, and ensure data is accurate, accessible, and ready for decision-making. The ideal candidate enjoys solving complex data challenges, writing clean and efficient code, and building dependable data platforms in Azure and Snowflake.
Compensation
$90,000 - $140,000
What You'll Accomplish
  • Design, develop, and maintain scalable data pipelines using Azure Data Factory, Snowflake, SQL, and Python.
  • Build ETL and ELT processes that integrate data from enterprise applications, APIs, and third-party systems.
  • Develop reliable datasets and data models that support reporting, business intelligence, automation, and AI initiatives.
  • Partner with business stakeholders to gather requirements and translate business needs into technical solutions.
  • Monitor, troubleshoot, and optimize data pipelines to ensure performance, reliability, and data quality.
  • Perform data validation, testing, and reconciliation to ensure accurate and trusted data.
  • Document data flows, source-to-target mappings, and technical processes to support ongoing maintenance and knowledge sharing.
  • Collaborate with cross-functional teams to continuously improve the organization's cloud data platform and engineering practices.

Requirements
  • 3 - 5+ years of experience in data engineering, ETL development, or data integration.
  • Experience working with Snowflake or another modern cloud data warehouse, including data modeling, transformations, and performance optimization.
  • Hands-on experience with Azure Data Factory or a similar cloud-based orchestration tool, including pipeline orchestration and workflow management.
  • Experience working with Azure Data Lake Storage or similar cloud storage platforms.
  • Strong SQL skills, including writing complex queries, optimizing performance, and working with large datasets.
  • Experience developing data solutions using Python.
  • Understanding of data warehousing concepts, ETL/ELT processes, and dimensional modeling.
  • Experience integrating data through APIs and working with JSON, XML, or similar data formats.
  • Experience integrating enterprise SaaS applications such as Salesforce, Workday, GA4, Marketo, or similar business systems.
Preferred
  • Experience with dbt or similar modern data transformation frameworks.
  • Experience supporting AI or machine learning initiatives through data engineering.
  • Experience using AI-assisted development tools while following responsible AI and security practices.

Why Join Mindex?
For more than 30 years, Mindex has helped organizations solve complex business challenges through custom software, cloud, data, and AI solutions. We combine deep technical expertise with a collaborative culture that empowers our employees to innovate, grow, and make a meaningful impact for our clients.
In our Product division, our teams have built platforms such as SchoolTool, Advanced Analytics, and our Integrations Platform from the ground up, while also supporting solutions like MTSS Edge and ClearTrack that help schools and organizations make smarter, data-driven decisions.
Benefits
  • Fully Remote Work Environment
  • Flexible Time Off
  • Medical, Dental, and Vision Insurance
  • 401(k) with Company Match
  • Company-Paid Life and Disability Insurance
  • Professional Development Opportunities

Additional Information
Applicants must be authorized to work for any employer in the United States. Mindex is unable to sponsor employment visas at this time.
Physical Requirements/Conditions
  • Prolonged periods sitting at a desk and working on a computer.
  • No heavy lifting is expected. Exertion of up to 10 lbs.

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