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Entry Level Customer Success Manager Remote Jobs in New York

Fiverr

Customer Success Manager

Manhattan, NY · On-site +1

$80K - $88K/yr

Our work model is hybrid, combining remote and on-site work . This allows us to get things done ... account management or customer success experience in tech required. * Fluent English is a must ...

Papirfly

Customer Success Manager

Morristown, NJ · On-site +1

If you have experience in SaaS customer success or account management and are eager to grow in a ... Location: Based in NY, NJ, or the Chicago area - initially fully remote, with exciting ...

Garten

SMB Customer Success Manager

New York, NY · Remote

Maintain, foster, and develop remote client relationships with SMB and Garten Market client ... & entry level customers * The proven ability to work successfully remotely and "on the road"

Guidde

Customer Success Manager

New York, NY · On-site +1

$110K - $135K/yr

... Customer Success experience - proven track record in SaaS environment managing Enterprise accounts * Account growth expertise - demonstrated success in expanding and growing existing customer ...

Double

Customer Success Manager

New York, NY · On-site +1

$80K - $100K/yr

With our all-in-one tool, bookkeepers can manage their work, communicate with clients, catch hard ... We're bringing on dozens of new customers each month. You will be the main point of contact for ...

Cents

Customer Success Manager

New York, NY · On-site +1

$90K - $100K/yr

As an Account Manager, you will be part of the customer success team for Cents users located across the U.S. Your job is to successfully ensure all of your accounts are transacting via the Cents POS ...

Cents

Customer Success Manager

New York, NY · On-site +1

$90K - $100K/yr

As an Account Manager, you will be part of the customer success team for Cents users located across the U.S. Your job is to successfully ensure all of your accounts are transacting via the Cents POS ...

Harris

Customer Success Coordinator

New York, NY · Remote

$25 - $26.50/hr

As the Customer Success Coordinator will help manage incoming requests from customers, coordinate ... This remote role welcomes candidates anywhere in the US. Preference will be given to candidates who ...

New

Harris

Customer Success Coordinator

New York, NY · Remote

$25 - $26.50/hr

As the Customer Success Coordinator will help manage incoming requests from customers, coordinate ... This remote role welcomes candidates anywhere in the US. Preference will be given to candidates who ...

New

vCluster Labs

Customer Success Engineer

New York, NY · Remote

$150K - $175K/yr

As a Customer Success Engineer at vCluster, you aren't just managing accounts -- you are the ... and we have a remote-first work culture. We are the leading platform for operating GPU ...

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All JobsCustomer Success JobsEntry Level Customer Success Manager Remote JobsEntry Level Customer Success Manager Remote Jobs in New York

Entry Level Customer Success Manager Remote information

What is an entry level customer success manager remote?

An Entry Level Customer Success Manager (Remote) is a professional who helps new and existing clients get the most value from a company's products or services, working from a location outside the company's offices. They focus on building relationships, answering customer questions, resolving issues, and ensuring customer satisfaction. In an entry-level role, they often receive training and support to develop their skills in customer communication, problem-solving, and product knowledge. Their goal is to help customers achieve success with the product, which in turn supports customer retention and company growth.

What are the key skills and qualifications needed to thrive as an entry level customer success manager remote, and why are they important?

To thrive as an Entry Level Customer Success Manager (Remote), you generally need strong communication skills, a customer-focused mindset, and a bachelor’s degree or equivalent experience. Familiarity with CRM tools like Salesforce or HubSpot, as well as ticketing systems and basic data analysis, is often required. Exceptional problem-solving, active listening, and time management abilities help you build rapport and effectively address client needs in a remote environment. These skills ensure customer satisfaction, retention, and smooth collaboration with internal teams, which are critical to the organization's long-term success.

What are some typical challenges faced by entry level remote customer success managers, and how can they be addressed?

Entry-level remote Customer Success Managers often face challenges such as building strong client relationships without in-person meetings and managing effective communication across digital channels. To overcome these obstacles, it's important to be proactive in reaching out to customers, utilize collaboration tools efficiently, and schedule regular check-ins to foster engagement. Additionally, working closely with internal teams like sales and support can help you address client needs more effectively and ensure a smooth customer journey.

What is the difference between Entry Level Customer Success Manager Remote vs Customer Support Specialist Remote?

AspectEntry Level Customer Success Manager RemoteCustomer Support Specialist Remote
Primary RoleBuilds long-term customer relationships, ensures product adoption, and promotes customer retentionProvides technical or product assistance, resolves customer issues, and offers support
Required SkillsCommunication, relationship management, basic product knowledgeTechnical troubleshooting, communication, problem-solving
Work EnvironmentRemote, collaborative with sales and success teamsRemote, often focused on individual support tasks
Common CertificationsCustomer success or relationship management certifications (optional)Technical support or help desk certifications (optional)

While both roles are remote and involve customer interaction, the Entry Level Customer Success Manager focuses on fostering ongoing relationships and ensuring customer success, whereas the Customer Support Specialist primarily handles technical issues and immediate support needs. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

What are the most commonly searched types of Customer Success Manager Remote jobs in New York?

The most popular types of Customer Success Manager Remote jobs in New York are:

What are popular job titles related to Entry Level Customer Success Manager Remote jobs in New York?

For Entry Level Customer Success Manager Remote jobs in New York, the most frequently searched job titles are:

What job categories do people searching Entry Level Customer Success Manager Remote jobs in New York look for?

The top searched job categories for Entry Level Customer Success Manager Remote jobs in New York are:

What cities in New York are hiring for Entry Level Customer Success Manager Remote jobs?

Cities in New York with the most Entry Level Customer Success Manager Remote job openings:

Entry Level Customer Success Manager Remote jobs near you
Infographic showing various Entry Level Customer Success Manager Remote job openings in New York as of August 2026, with employment types broken down into 79% Full Time, 19% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution.

Customer Success Manager

Papirfly

Morristown, NJ • On-site, Remote

Full-time

Re-posted yesterday

Job description

About Papirfly
Empowering brands to articulate their stories is at the heart of what we do.
Papirfly is a European SaaS leader in Digital Asset Management and On-brand Content Creation, serving over 1 million users across more than 1,500 of the world's most recognised brands. Our modular suite of solutions enables companies to showcase brand assets to all stakeholders, manage and create on-brand content without design experience, and maintain a fully consistent brand identity across the organisation and all customer channels.
Visit www.papirfly.com for more information.
Your mission
We're looking for a curious, people-first Customer Success Manager to join our US team. If you have experience in SaaS customer success or account management and are eager to grow in a high-impact, collaborative environment, this is your opportunity. You'll work closely with experienced teammates and big-name brands, helping customers thrive on our platform while building your own career in the fast-moving world of MarTech.
In return, you'll gain hands-on experience with a powerful platform used by leading global brands, a clear path to grow your skills in SaaS Customer Success, and ongoing support through mentoring and development opportunities. You'll be part of a collaborative culture that values new ideas, encourages curiosity, and prioritizes real impact over job titles.
Your responsibilities
  • Client Relationship Management: Build and nurture strong, long-term relationships with clients, acting as a trusted partner to ensure ongoing satisfaction and success across the full customer lifecycle, from onboarding through to renewal and expansion.
  • Renewal Readiness: Keep customers renewal-ready throughout the contract lifecycle by tracking value realised, product adoption and customer health, and keeping key stakeholders aligned. Flag risk early, and loop in Account Management for pricing, contract structure or negotiation support on more complex renewals.
  • Customer Strategy & Stakeholder Mapping: Build a customer strategy, roadmap and stakeholder map for each account, aligning Papirfly's platform capabilities with the client's business objectives and surfacing opportunities for growth.
  • Portfolio Management: Manage a book of client accounts, typically ranging from 30-40 depending on account size and complexity, balancing proactive account management with responsive day-to-day support.
  • Understanding our customer's business problems and offering solutions through our technology.
  • Assist in driving product adoption, ensuring customers achieve their goals using the Papirfly platform.
  • Cross-Team Collaboration: Work closely with internal team members and directly with clients to translate their needs into actionable outcomes, ensuring smooth project execution.
  • Host customer engagement sessions, supported by senior team members as required.
  • Track and support customer goals, assisting in identifying opportunities for growth and expansion.
  • Capture and share feedback to help improve our offering and customer experience.
  • Bring a fresh perspective to our processes and continuously look for ways to improve how we work and serve our clients.
Your profile
  • 2-3 years of experience in a Customer Success or Account Management role in a SaaS company.
  • Excellent communication and relationship building skills.
  • Pro-activity, curiosity and an eagerness to learn - comfortable asking questions and proposing new ideas.
  • High levels of organisation and confidence in managing multiple priorities and customer needs.
  • Exposure to marketing teams or marketing technology platforms (not required but beneficial).
Practical info
  • Location: Based in NY, NJ, or the Chicago area - initially fully remote, with exciting opportunities for hybrid/office collaboration as our US team expands.
  • Work Setup: Flexible working hours.
  • Travel: Occasional business travel (approx. 5-10%) to connect with clients or meet up with your colleagues.
  • Compensation: Competitive total reward package (base salary + performance-based variable)
  • Culture: Diverse and multicultural team.

Department Customer Services Locations New Jersey Remote status Temporarily Remote

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