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Remote Salesforce Support Jobs in Alaska (NOW HIRING)

McQuade Organization

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

In this role, you'll support clients in understanding their benefit options and ensure they receive ... Salesforce, Ease, Gusto) -Self-motivated and able to work independently in a remote setting ...

McQuade Organization

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

In this role, you'll support clients in understanding their benefit options and ensure they receive ... Salesforce, Ease, Gusto) -Self-motivated and able to work independently in a remote setting ...

CVS Health

Sales Call Center Representative

Homer, AK · Remote

$15 - $32.31/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Remote Role Description: This role is for a talented and competitive, full-time telemarketing Call ... Experience working with Salesforce, or similar CRM is preferred * Proficient with navigating ...

McKesson

Government Account Executive

Anchorage, AK · Remote

Remote, field-based. Candidate must reside within the assigned territory and within reasonable ... Proficiency in Microsoft Office (Outlook, Excel, Word, and PowerPoint) and Salesforce.com or CRM ...

McKesson

Government Account Executive

Anchorage, AK · Remote

Remote, field-based. Candidate must reside within the assigned territory and within reasonable ... Proficiency in Microsoft Office (Outlook, Excel, Word, and PowerPoint) and Salesforce.com or CRM ...

All JobsSalesforce Support JobsRemote Salesforce Support JobsRemote Salesforce Support Jobs in Alaska

Remote Salesforce Support information

What is Remote Salesforce Support?

Remote Salesforce Support refers to professional assistance provided by experts to help organizations manage, troubleshoot, and optimize their Salesforce platform from a remote location. These support specialists resolve technical issues, customize Salesforce features, and provide guidance on best practices without needing to be physically present at the client's office. This service can include user training, integration help, system updates, and ongoing maintenance to ensure Salesforce runs smoothly and efficiently for the business.

What are the key skills and qualifications needed to thrive as a remote Salesforce Support professional, and why are they important?

To thrive as a Remote Salesforce Support professional, you need a strong understanding of Salesforce CRM platforms, troubleshooting skills, and familiarity with business processes, often backed by Salesforce certifications such as Salesforce Administrator (ADM 201). Expertise in Salesforce Service Cloud, Lightning Experience, case management tools, and remote support software is typically required. Excellent communication, problem-solving abilities, and customer service orientation are critical soft skills for success in this role. These competencies ensure timely resolution of client issues, high user satisfaction, and effective remote collaboration.

What are some common challenges faced by professionals in a remote Salesforce Support role, and how can they be addressed?

Remote Salesforce Support professionals often encounter challenges such as troubleshooting complex user issues without direct physical access to users’ devices, managing multiple support requests simultaneously, and staying updated on frequent Salesforce updates and features. To address these challenges, it’s helpful to maintain strong communication with users through clear documentation and regular check-ins, leverage screen sharing and remote access tools for efficient problem-solving, and participate in ongoing Salesforce training or certification programs. Collaboration with other IT and Salesforce teams is also crucial for resolving escalated issues and sharing best practices.

What is the difference between Remote Salesforce Support vs Remote Salesforce Administrator?

AspectRemote Salesforce SupportRemote Salesforce Administrator
CertificationsSalesforce Support certifications, basic admin skillsSalesforce Admin Certification, advanced admin skills
Work EnvironmentCustomer support, troubleshooting, issue resolutionSystem configuration, user management, process automation
Employer & Industry UsageCustomer service teams, CRM support providersInternal companies, CRM management teams
Common Search/ComparisonYesYes

Remote Salesforce Support primarily focuses on assisting users with issues and troubleshooting within Salesforce, requiring support certifications and customer service skills. In contrast, Remote Salesforce Administrators handle system configuration, user management, and automation tasks, often holding Salesforce Admin certifications. While both roles work remotely and within the Salesforce ecosystem, Support roles emphasize problem-solving and user assistance, whereas Administrator roles involve system setup and maintenance.

What are popular job titles related to Remote Salesforce Support jobs in Alaska?

For Remote Salesforce Support jobs in Alaska, the most frequently searched job titles are:

What job categories do people searching Remote Salesforce Support jobs in Alaska look for?

The top searched job categories for Remote Salesforce Support jobs in Alaska are:

What cities in Alaska are hiring for Remote Salesforce Support jobs?

Cities in Alaska with the most Remote Salesforce Support job openings:

Remote Salesforce Support jobs near you

Benefits Coordinator (Fully Remote)

McQuade Organization

Remote

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 5 days ago

Job description

In this role, you’ll support clients in understanding their benefit options and ensure they receive an exceptional experience from start to finish. This position focuses on client support, benefits guidance, and clear communication in a fully remote environment.

-Serve as a primary point of contact for clients regarding their employee benefits -Explain benefit options including health, dental, vision, life, and supplemental plans in a clear, easy-to-understand way -Recommend solutions tailored to clients’ needs and help them make informed decisions -Host virtual meetings to review benefits, plan updates, and enhancements -Build strong client relationships and identify opportunities to expand the services they use -Provide responsive support to ensure a smooth and positive client experience -Collaborate with internal teams to ensure accurate information and timely responses - Act as the main point of contact for clients regarding their employee benefits, including health, dental, vision, life, disability, and retirement plans. - Help clients understand their benefit options, explain costs and features, and recommend solutions tailored to their organizational goals. - Lead individual client onboarding, ensuring smooth plan setup and seamless enrollment - Stay up to date on benefits offerings, company processes, and industry trends

-Strong communication and presentation skills—you can explain complex information clearly -Comfortable speaking with clients via phone and video (Zoom) -Organized and detail-oriented, able to manage multiple client needs -Basic experience with CRM systems or willingness to learn (e.g., Salesforce, Ease, Gusto) -Self-motivated and able to work independently in a remote setting -Positive attitude and willingness to learn

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