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Saas Customer Support Remote Jobs in Alaska (NOW HIRING)

Alaska Communications

Product Analyst

Anchorage, AK · Remote

$73K - $97K/yr

We are unable to support remote international applicants or routinely sponsor work visas. The ... This role partners closely with Product Managers, IT, Sales, Customer Support, Operations, vendors ...

Liveops

Remote Spanish Bilingual Customer Service

Wasilla, AK · Remote

$15.25 - $19.25/hr

Choose when and to whom you provide support services * Set your own schedule * Provide a distraction-free home office * Provide your own home office equipment * Handle customer calls, assess needs ...

InsuraTec

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

InsuraTec

Sales Representative (Remote)

Wasilla, AK · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

InsuraTec

Sales Representative (Remote)

Badger, AK · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

InsuraTec

Sales Representative (Remote)

Northway, AK · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

InsuraTec

Sales Representative (Remote)

Juneau, AK · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

ForgeFit

Remote Customer Service Specialist

Anchorage, AK · On-site +1

$17.25 - $23/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

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All JobsSaas Customer Support JobsSaas Customer Support Remote JobsSaas Customer Support Remote Jobs in Alaska

Saas Customer Support Remote information

What is a SaaS customer support remote?

A SaaS Customer Support Remote position involves assisting customers with software-as-a-service (SaaS) products from a remote location, typically from home. The main responsibilities include responding to customer inquiries, troubleshooting technical issues, guiding users through product features, and ensuring customer satisfaction. This role often requires strong communication skills, problem-solving abilities, and familiarity with online support tools. Working remotely allows support agents to provide help across different time zones and regions, making the service accessible and efficient for global customers.

What are the key skills and qualifications needed to thrive as a SaaS customer support representative?

To thrive as a SaaS Customer Support Representative, you need strong problem-solving abilities, product knowledge, and experience with customer service, often supported by a background in technology or related fields. Familiarity with ticketing systems like Zendesk, live chat tools, and CRM platforms is typically required. Excellent communication, patience, and the ability to adapt quickly to evolving software updates distinguish top performers in this role. These skills are crucial for efficiently resolving user issues, ensuring customer satisfaction, and supporting product adoption in a remote, fast-paced environment.

What are some typical challenges faced by remote SaaS customer support representatives, and how can they be addressed?

Remote SaaS customer support representatives often face challenges such as managing time zones, maintaining clear communication, and staying updated with rapidly evolving product features. To overcome these, it's important to develop strong written communication skills, utilize collaboration tools effectively, and participate in regular training sessions provided by the company. Proactively engaging with team members through virtual meetings and staying connected with product updates can also help ensure smooth and efficient customer support.

What is the difference between Saas Customer Support Remote vs Technical Support Specialist?

AspectSaas Customer Support RemoteTechnical Support Specialist
CredentialsCustomer service experience, basic technical knowledgeTechnical certifications, IT or software knowledge
Work EnvironmentRemote, customer-facingRemote or on-site, technical troubleshooting
Industry UsageSoftware-as-a-Service companies, customer support teamsIT firms, software companies, hardware providers
Search & Comparison IntentUnderstanding support roles in SaaSTechnical troubleshooting skills

While both roles involve remote work and technical knowledge, Saas Customer Support Remote focuses on assisting SaaS clients with product issues, whereas Technical Support Specialists handle more technical troubleshooting, often requiring certifications and deeper technical expertise.

What are popular job titles related to Saas Customer Support Remote jobs in Alaska?

For Saas Customer Support Remote jobs in Alaska, the most frequently searched job titles are:

What job categories do people searching Saas Customer Support Remote jobs in Alaska look for?

The top searched job categories for Saas Customer Support Remote jobs in Alaska are:

What cities in Alaska are hiring for Saas Customer Support Remote jobs?

Cities in Alaska with the most Saas Customer Support Remote job openings:

Saas Customer Support Remote jobs near you
Infographic showing various Saas Customer Support Remote job openings in Alaska as of August 2026, with employment types broken down into 86% Full Time, and 14% Part Time. Highlights an 100% Remote job distribution.

Product Analyst

Alaska Communications

Anchorage, AK • Remote

$73K - $97K/yr

Full-time

Posted 16 days ago

Key responsibilities

  • Administer, configure, and maintain Alaska Communications' product catalog systems.

  • Collaborate with stakeholders to translate business requirements into system configurations and implement product catalog updates.

  • Provide product performance reports, conduct ad-hoc analysis, and support product lifecycle management and operational decision-making.

Job description

At Alaska Communications, we're committed to putting our team first, always being customer focused, having a can-do attitude, owning our results and always acting with integrity. This is what we hire for and what our team members exhibit each day. Want to make an impact with us?

We are unable to support remote international applicants or routinely sponsor work visas.

The compensation range for this job is:

$73,832.00 - $97,148.00

POSITION SUMMARY

The Product Analyst is responsible for the administration, configuration, maintenance, and performance analysis of Alaska Communications' product portfolio and product catalog systems. This role partners closely with Product Managers, IT, Sales, Customer Support, Operations, vendors, and other business stakeholders to ensure accurate product setup, pricing, packaging, and service availability across ACS platforms.

The Product Analyst serves as the primary operational resource and subject matter expert for product catalog management, translating business requirements into system configurations and product catalog changes. This role is responsible for implementing, testing, validating, and deploying product catalog updates while ensuring data integrity, configuration accuracy, and adherence to established business rules and processes.

In addition, the Product Analyst provides product performance reporting, ad-hoc analysis, and business insights to support product strategy, lifecycle management, and operational decision-making. The role also supports the implementation and ongoing evolution of ACS product catalog platforms, including collaboration with vendors and participation in system testing and transformation initiatives. Success in this position requires strong analytical abilities, technical aptitude, attention to detail, problem-solving skills, and the ability to work effectively across multiple cross-functional teams.

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s)

  • Serve as the primary administrator and subject matter expert for ACS product catalog systems.
  • Own the setup, maintenance, and governance of product catalog data including products, packages, pricing, service attributes, and availability rules.
  • Collaborate with Product Managers and business stakeholders to translate business requirements into product catalog designs and system configurations.
  • Work with external vendors, where needed, to communicate product catalog requirements and validate system designs and builds in test environments.
  • Configure, implement, and test product catalog changes within development and test environments, obtaining required approvals prior to production deployment.
  • Execute approved product catalog changes within current and future product catalog systems, ensuring accuracy and alignment with business requirements.
  • Identify, analyze, and resolve product catalog discrepancies, system issues, and data quality concerns.
  • Support implementation, testing, validation, and user acceptance activities associated with ACS's future Product Catalog platform and related system transformations.
  • Partner with Product Managers to produce ad-hoc product performance analyses, reports, and queries supporting strategic planning and decision-making.
  • Provide product catalog support and guidance to Sales, Customer Support, and other stakeholders regarding product setup, pricing, availability, and configuration questions.
  • Respond to inquiries and troubleshoot issues related to product catalog configurations and product availability.
  • Maintain accurate records of product catalog configurations, business rules, testing results, and implementation documentation.
  • Other duties as assigned.


POSITION QUALIFICATIONS

Competency Statement(s)

  • Communication Skills Written & Oral - Ability to effectively communicate technical and business information to diverse audiences. Produces clear documentation, requirements, reports, and presentations while facilitating productive discussions among stakeholders.
  • Analytical Skills - Ability to gather, analyze, interpret, and present data from multiple sources to identify trends, solve problems, and support business decision-making. Uses data-driven insights to recommend product and process improvements.
  • Business Acumen - Understanding of telecommunications products, pricing strategies, product lifecycle management, and business drivers. Applies business knowledge to support product decisions and operational improvements.
  • Product Catalog Management - Demonstrates expertise in maintaining and administering product catalog systems, including product configuration, pricing, service attributes, and availability rules. Ensures accuracy, consistency, and governance of product data across systems.
  • Requirements Analysis - Ability to elicit, document, validate, and translate business requirements into actionable system configurations, product catalog changes, and functional specifications.


SKILLS & ABILITIES

Education: Bachelor's degree in Marketing, Information Technology, Business Administration, or Engineering. Equivalent education and training may be substituted for experience on a year-for-year basis.

Experience: Two (2) years of experience in Product Management, Marketing, Sales, IT, Business Administration, Engineering or equivalent field, with a minimum of one (1) year in the telecommunications industry. Experience managing product catalog configurations in BSS/OSS systems or similar software systems. Experience with IT change management & SOX controls for product change management. Experience documenting processes in Visio/Lucid Chart/or similar tool using Business Process Model and Notation (BPMN).

Computer Skills: Demonstrated proficiency using Microsoft Office suite, to include Word, Excel, Access, PowerPoint, and Outlook.

We hope you'll join us as we change lives through technology.

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