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Salesforce Support Analyst Jobs (NOW HIRING)

Lennar Homes

Salesforce Support Analyst III

Irving, TX · On-site

Salesforce Support Analyst III The Salesforce Support Analyst III provides intermediate technical support for Lennar Associates using the Salesforce platform. This role involves resolving complex ...

New

Lennar

Salesforce Support Analyst III

Irving, TX

Salesforce Support Analyst III The Salesforce Support Analyst III provides intermediate technical support for Lennar Associates using the Salesforce platform. This role involves resolving complex ...

New

Addison Group

Salesforce Support Analyst

Austin, TX · On-site

They are seeking a Salesforce Support Analyst to manage user setup, data administration, and provide support for Salesforce functionalities. Responsibilities : • User setup & administration • ...

Addison Group

Salesforce Support Analyst

Austin, TX · On-site

They are seeking a Salesforce Support Analyst to assist with Salesforce administration and data management tasks. Responsibilities : • User setup & administration • Permission sets & profiles • ...

Addison Group

Salesforce Support Analyst

Austin, TX

$30 - $33/hr

Compensation: $30-33 per hour depending on experience Required Technical Skills: 1) Salesforce (Primary Focus): • Minimum 2 years of Salesforce Admin experience (junior admin preferred ...

Leidos

Salesforce Support Developer

Peoria, IL · On-site

$69K - $125K/yr

The Salesforce Support Developer primary responsibility is to support the user productivity ... Ability to analyze and translate requirements working with a wide variety of user constituents ...

Leidos

Salesforce Support Developer

Peoria, IL · On-site

$54.50 - $72/hr

The Salesforce Support Developer primary responsibility is to support the user productivity ... Ability to analyze and translate requirements working with a wide variety of user constituents ...

Leidos

Salesforce Support Developer

Peoria, IL

$54.50 - $72/hr

The Salesforce Support Developer primary responsibility is to support the user productivity ... Ability to analyze and translate requirements working with a wide variety of user constituents ...

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All JobsSalesforce Support Analyst Jobs

Salesforce Support Analyst information

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How much do salesforce support analyst jobs pay per hour?

As of Jul 22, 2026, the average hourly pay for salesforce support analyst in the United States is $31.38, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $37.74 per hour, depending on experience, location, and employer.

What are some common challenges Salesforce Support Analysts encounter when handling user tickets, and how can they effectively address them?

Salesforce Support Analysts often face challenges such as resolving complex customization issues, managing high volumes of user tickets, and balancing urgent requests from multiple stakeholders. To address these effectively, analysts should prioritize tickets based on impact, maintain clear communication with users, and leverage Salesforce documentation and community forums for troubleshooting. Collaborating closely with developers and other support team members also helps in resolving issues efficiently and expanding technical knowledge.

What are the key skills and qualifications needed to thrive as a Salesforce Support Analyst, and why are they important?

To thrive as a Salesforce Support Analyst, you need a strong understanding of Salesforce CRM, problem-solving skills, and experience with data analysis, often supported by a degree in IT or business and Salesforce certifications like Salesforce Administrator. Familiarity with Salesforce Service Cloud, reporting tools, and case management systems is typically required. Strong communication, patience, and analytical thinking help you resolve user issues and collaborate with technical teams. These skills ensure efficient platform support, user satisfaction, and seamless business operations.

What is the difference between Salesforce Support Analyst vs Salesforce Administrator?

CriteriaSalesforce Support AnalystSalesforce Administrator
CertificationsSalesforce Support certifications, basic Salesforce knowledgeSalesforce Administrator Certification (ADM 201)
Work EnvironmentSupport teams, help desk, troubleshooting rolesSystem configuration, user management, process automation
Employer & Industry UsageCustomer support, IT departments, consulting firmsInternal business teams, CRM management, sales & marketing
Common Search & ComparisonYesYes

The Salesforce Support Analyst primarily focuses on troubleshooting, resolving user issues, and providing technical support within organizations. In contrast, the Salesforce Administrator manages system configurations, user permissions, and automation processes to optimize Salesforce usage. While both roles require Salesforce knowledge, the Support Analyst emphasizes support and issue resolution, whereas the Administrator handles system setup and maintenance.

What are Salesforce Support Analysts?

Salesforce Support Analysts are professionals who provide technical assistance and troubleshooting for users of the Salesforce platform. They help resolve issues related to system functionality, data integrity, and user access, ensuring that organizations can effectively use Salesforce for their business needs. These analysts often serve as a bridge between end-users and technical teams, offering guidance, training, and support for system upgrades or customizations. Their role is essential for maintaining smooth operations and helping organizations maximize their investment in Salesforce.
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What cities are hiring for Salesforce Support Analyst jobs? Cities with the most Salesforce Support Analyst job openings:
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Salesforce Support Analyst jobs near you
Infographic showing various Salesforce Support Analyst job openings in the United States as of July 2026, with employment types broken down into 4% Locum Tenens, 85% Full Time, 6% Part Time, 1% Temporary, and 4% Contract. Highlights an 83% Physical, 7% Hybrid, and 10% Remote job distribution, with an average salary of $65,261 per year, or $31.4 per hour.
Salesforce Support Analyst

Salesforce Support Analyst

EPSoft Technologies

Foster City, CA • On-site

$80/hr

Other

Re-posted 28 days ago

Job description

Role - Senior Salesforce Support Analyst-1

Mode - CTH

Location Onsite to Fosters City, CA

Rate $80/hr. C2C

Speciality - Clinical Data Science

Educational Qualification*

BE, Comp Science, BCA, BSE computer science

Primary (Must have skills)*

1) 3+ years of experience in people management/team supervision in software development.
2) 5+ years of technical support experiences in Salesforce, SaaS architecture design, CRM workflow configurations, SQL and data integration. Ideally in biotech/pharma/CRO
3) Proficiency with Salesforce data loader, workflow configurations, object permission setup, and MS Office.
4) Prior experiences in design, build, test and deploy application configuration and integration changes using Salesforce's Copado DevOps platform.
5) Excellent documentation skills. Ability to analyze the business requirements and document system changes into design specifications, integration specification, installation procedures, and development summary report.
6) Proven analytical and problem-solving skills

Job Description of Role* (RNR)
(Mandatory - Minimum 500 words)

1) Lead RACT Support and technical team to complete RACT 2.1 release. Complete project deliverables including user and functional requirements, architecture review, design and integration specification, software development summary report, installation procedures and additional technical documents as necessary.
2) Collaborate with technical PM and software developers during each sprint of software development cycle until code freeze. Manage Azure backlogs to build new functions per acceptance criteria, provide technical guidance and feedback to address data and functional issues during testing and UAT cycles.
3) Lead post-release hyper care by monitoring integration error logs. Accountable for emergency change, deviations and CAPA, collaborate with Development, IT, and Boomi teams to identify root case, perform impact assessment, and apply the code fix.
4) POC of RACT L2-L3 Support. Conduct post-release system demo and user training to the cross-function team. Review and revise WRK and GXPMAN per RACT 2.1 release timeline.
5) Deliver operational excellence by applying Salesforce platform best practices to day-to day customer support. Acts as SME for existing workflow, reports, and eTMF/RACT integration and serves as an advocate for for innovation and continues process improvement
6) Attend weekly RACT CCT meetings as sytem SME to address business needs, provide progress updates. Take onwership of deviation and CAPA and work with QA, BPO, and Valiadtion to resolve critical system or data issues in a timely manner.

Expierence Range

10 years

Secondary Skills (Good To have)*

Salesforce Admin Certificate
Prior experience in ServiceNow/SPARC, Azure, and IDM.
Knowledge of GxP and Computer System Validation process.

Soft skills/other skills (If any)

Adaptability: Ability to quickly adjust to new technologies, workflows, and environments.
Communication: Excellent communication skills, both verbal and written.