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Salesforce Support Analyst Jobs (NOW HIRING)

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Salesforce Business Analyst

Charlotte, NC · On-site

Our Salesforce user experience is of great importance to us; therefore, the Salesforce Business Analyst should enjoy all aspects of user management, including support tickets, training, and designing ...

flowcontrol

Salesforce Business Analyst

Charlotte, NC · On-site

Our Salesforce user experience is of great importance to us; therefore, the Salesforce Business Analyst should enjoy all aspects of user management, including support tickets, training, and designing ...

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Salesforce Support Analyst information

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How much do salesforce support analyst jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for salesforce support analyst in the United States is $31.38, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $37.74 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Salesforce Support Analyst, and why are they important?

To thrive as a Salesforce Support Analyst, you need a strong understanding of Salesforce CRM, problem-solving skills, and experience with data analysis, often supported by a degree in IT or business and Salesforce certifications like Salesforce Administrator. Familiarity with Salesforce Service Cloud, reporting tools, and case management systems is typically required. Strong communication, patience, and analytical thinking help you resolve user issues and collaborate with technical teams. These skills ensure efficient platform support, user satisfaction, and seamless business operations.

What are some common challenges Salesforce Support Analysts encounter when handling user tickets, and how can they effectively address them?

Salesforce Support Analysts often face challenges such as resolving complex customization issues, managing high volumes of user tickets, and balancing urgent requests from multiple stakeholders. To address these effectively, analysts should prioritize tickets based on impact, maintain clear communication with users, and leverage Salesforce documentation and community forums for troubleshooting. Collaborating closely with developers and other support team members also helps in resolving issues efficiently and expanding technical knowledge.

What are Salesforce Support Analysts?

Salesforce Support Analysts are professionals who provide technical assistance and troubleshooting for users of the Salesforce platform. They help resolve issues related to system functionality, data integrity, and user access, ensuring that organizations can effectively use Salesforce for their business needs. These analysts often serve as a bridge between end-users and technical teams, offering guidance, training, and support for system upgrades or customizations. Their role is essential for maintaining smooth operations and helping organizations maximize their investment in Salesforce.

What is the difference between Salesforce Support Analyst vs Salesforce Administrator?

CriteriaSalesforce Support AnalystSalesforce Administrator
CertificationsSalesforce Support certifications, basic Salesforce knowledgeSalesforce Administrator Certification (ADM 201)
Work EnvironmentSupport teams, help desk, troubleshooting rolesSystem configuration, user management, process automation
Employer & Industry UsageCustomer support, IT departments, consulting firmsInternal business teams, CRM management, sales & marketing
Common Search & ComparisonYesYes

The Salesforce Support Analyst primarily focuses on troubleshooting, resolving user issues, and providing technical support within organizations. In contrast, the Salesforce Administrator manages system configurations, user permissions, and automation processes to optimize Salesforce usage. While both roles require Salesforce knowledge, the Support Analyst emphasizes support and issue resolution, whereas the Administrator handles system setup and maintenance.

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What cities are hiring for Salesforce Support Analyst jobs? Cities with the most Salesforce Support Analyst job openings:
What states have the most Salesforce Support Analyst jobs? States with the most job openings for Salesforce Support Analyst jobs include:
What job categories do people searching Salesforce Support Analyst jobs look for? The top searched job categories for Salesforce Support Analyst jobs are:
Salesforce Support Analyst jobs near you
Infographic showing various Salesforce Support Analyst job openings in the United States as of May 2026, with employment types broken down into 1% Internship, 9% Full Time, 73% Part Time, and 17% Contract. Highlights an 78% Physical, 5% Hybrid, and 17% Remote job distribution, with an average salary of $65,261 per year, or $31.4 per hour.
Salesforce Support Analyst

Salesforce Support Analyst

Diversified Services Network

Mossville, IL • Remote

$70K - $74K/yr

Full-time

Medical, Vision, Life, Retirement, PTO

Posted 23 days ago

Job description

Diversified Services Network, Inc. (DSN) DSN is seeking a full-time Salesforce Support Analyst to join our team! We offer a fully remote work model, full benefits, PTO, 401k, and more.

If you're looking to grow your technical career within an extremely reputable, stable Fortune 500 company, let's talk! About The Role This is a Support Analyst position (not a Business Analyst or Developer role). You will support the Prioritize Service Event (PSC) program, which helps dealers receive service leads and generates significant revenue.

The role ensures seamless functionality, data integrity, and user satisfaction across the Aftermarket Sales (ASC) and Aftermarket Marketing (AMC) platforms. Job Responsibilities Provide second-level support (first-level answers calls, second-level resolves issues). Serve as the primary support contact for Salesforce communities delivering PSE services to dealers.

Understand how the Salesforce Communities (Aftermarket Sales and Aftermarket Marketing) work end-to-end. Analyze and troubleshoot issues related to Salesforce functionality, data flows, and system integrations. Collaborate with digital and external teams to resolve platform, data, and integration challenges.

Provide timely updates to MSORs on open support tickets to facilitate dealer communication. Work directly with dealers to resolve issues within the ASC and AMC communities. Education & Experience Bachelor's and/or master's degree with 2-4 years' experience supporting the Salesforce platform.

Required Skills Basic Salesforce knowledge; Salesforce Admin certification required , Platform certification highly preferred: Salesforce Administrator Certification, OR Salesforce Advanced Administrator or Platform Developer I Certification . Experience supporting Salesforce Communities or Experience Cloud.Familiarity with data integration tools and troubleshooting APIs or middleware. Knowledge of the Heroku platform and its integration with Salesforce.

Soft Skills Strong verbal and written communication skills. Demonstrated analytical, critical thinking, and problem-solving abilities. Proven ability to coordinate across multiple teams and stakeholders.

Benefits 401(k) Vision Insurance Disability insurance Employee assistance program Health insurance Health savings account Life insurance Paid time off Paid Holidays Pay Range Base pay: $70,000.00/yr - $74,000.00/yr (actual pay based on skills and experience). Employment Type: Full-time Seniority Level: Associate Job Function: Project Management and Business Development #J-18808-Ljbffr

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