Salesforce Support Analyst Jobs Near Me

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that's critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department OverviewAt Motorola Solutions, everything starts with safety. Our Global Sales Operations team acts as a vital engine supporting our overarching corporate mission of "Solving for Safer." We focus on building modern, efficient, and robust corporate frameworks that empower our sellers, "Helping people be their best in the moments that matter." By standardizing infrastructure and optimizing cross-functional workflows, our team helps to provide the operational foundation required to support critical ecosystems worldwide.
Job Description

As a Sr. Salesforce Business Analyst within our Global Sales Operations organization, you will serve as a consultative design expert and platform evaluator for our core ecosystem. This high-impact role focuses heavily on Salesforce solutioning and user acceptance testing (UAT) validation, maintaining an end-to-end understanding of how platform changes impact downstream systems like Salesforce CPQ and other integrated tools.

Partnering with Sales, Finance, IT, and Product, you will lead digital transformation initiatives, including enterprise integrations and scalable Salesforce solutions. By balancing business agility with technical stability, you will ensure all declarative designs are both holistic and sustainable.

Solution Design and Ecosystem Integration

• Drive CRM data quality, governance, reporting, and analytics.

• Translate business workflows into high-level system designs and object models within Sales Cloud

• Design and optimize Salesforce Sales Cloud solutions using Flow, Reports, Dashboards, Approval Processes, Validation Rules, and other declarative tools.

• Partner with developers, architects, and administrators to deliver scalable solutions.

• Support enterprise integrations with ERP, CPQ, Marketing Automation, Customer Support, and Data Warehouse platforms.

• Evaluate emerging Salesforce capabilities, AI, and automation opportunities.

UAT Validation & Technical Governance

• Validate system functionality through comprehensive User Acceptance Testing (UAT) processes to confirm business alignment

• Deliver vetted functional blueprints to Execution Leads and IT teams to guide the development lifecycle

• Oversee configuration stability to help to ensure technical execution matches high-level strategic objectives

Preferred Qualifications

• Salesforce Sales Cloud, Lightning Experience, Flow Builder

• Reports & Dashboards, Security, Permission Sets

• REST/SOAP APIs and enterprise integration logic

Preferred Certifications

• Salesforce Certified Administrator

• Salesforce Business Analyst

• Salesforce Advanced Administrator

• Salesforce Platform App Builder

• Salesforce AI Associate

Target Base Salary Range: $90,000 - $100,000 USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

Basic Requirements

• Bachelor's degree& 5+ years of business analyst experience within the Salesforce platform

• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel RequirementsUnder 10%
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanNo

Our U.S.Benefitsinclude:

• Incentive Bonus Plans

• Medical, Dental, Visionbenefits

• 401K with Company Match

• 10 Paid Holidays

• GenerousPaidTime Off Packages

• Employee Stock Purchase Plan

• PaidParental & Family Leave

• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.

We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete thisReasonable Accommodations Formso we can assist you.