Manager Salesforce Support Engineer Jobs (NOW HIRING)

Job#: 3044519
Job Description:
Salesforce Support Engineer
Location: Chicago, Illinois (Hybrid, 3 days onsite)
Role Overview
The Salesforce Support Engineer will be responsible for the daily support and administration of Salesforce environments. This role involves making configuration changes, customizing lightning flows, managing custom integrations, and creating reports. The candidate will function as a specialist CRM developer, overseeing the operations, maintenance, and support of multiple Salesforce applications to ensure high availability and reliability.
Key Responsibilities

• Oversee the daily operations, maintenance, and support of the Salesforce system.
• Use ServiceNow to track and manage incident and request progress.
• Perform daily administration of the Salesforce system, including user setup, roles, security, and customization of objects, fields, and layouts.
• Develop triggers, custom objects, lightning flows, and make small enhancements to Apex and Batch classes.
• Develop and create customized reports and dashboards.
• Conduct data management activities, including data loads and data cleanup.
• Create and maintain technical documentation for Salesforce functionalities and integrations.
• Stay updated on Salesforce trends and identify opportunities for process integration.

Required Qualifications
Education: Bachelor's Degree in Computer Science or equivalent relevant, proven work experience.
Experience:

• 5+ years of hands-on experience as a Salesforce Administrator or Developer, including Sales/Service Cloud.
• 3-5 years of experience debugging integration issues related to Informatica/ETL, REST API, Platform events, and Streaming API.
• 2-3 years of experience with ITSM tools like ServiceNow.
• 2+ years of experience in data architecture and data migration.
• Experience with Agile methodology and tools such as ADO, Azure, or Confluence.
• Experience in Salesforce deployments using Copado and GitHub.

Technical Skills:

• Expertise in Salesforce configuration (Flows, Reports, Dashboards, Page Layouts, Record Types, Permission Sets, Territory management, Roles, Profiles, Sharing Rules).
• Hands-on experience with Omnistudio and Omniscripts.
• Development experience to enhance small Apex codes and Batch classes.
• Troubleshooting skills in LWCs and ability to translate business needs into practical Salesforce solutions.
• Strong communication and interpersonal skills.

Preferred Qualifications

• Certified Salesforce Administrator
• Certified Salesforce Platform Developer I or Salesforce Platform App Builder
• Salesforce CPQ experience
• Salesforce Financial Service Cloud experience
• Experience with third-party tools such as Marketo, Seismic, Qualtrics, or Discovery Framework.
• Experience with defect-management and testing-automation tools.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
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Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
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