Job Summary : Tranzeal Incorporated is seeking a Salesforce Support Engineer to provide advanced technical support for Salesforce CPQ, Sales and Service Cloud issues. The role involves ...
Job Summary : Tranzeal Incorporated is seeking a Salesforce Support Engineer to provide advanced technical support for Salesforce CPQ, Sales and Service Cloud issues. The role involves ...
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Senior Salesforce Support Engineer information
See salary details
$22.5K - $34.9K
0% of jobs
$34.9K - $47.3K
0% of jobs
$47.3K - $59.7K
11% of jobs
$59.7K - $72.1K
5% of jobs
$81.7K is the 25th percentile. Wages below this are outliers.
$72.1K - $84.5K
12% of jobs
$84.5K - $97K
14% of jobs
The median wage is $101.5K / yr.
$97K - $109.4K
23% of jobs
$119.2K is the 75th percentile. Wages above this are outliers.
$109.4K - $121.8K
13% of jobs
$121.8K - $134.2K
6% of jobs
$134.2K - $146.6K
7% of jobs
$146.6K - $159K
9% of jobs
$22.5K
$103.3K
$159K
How much do senior salesforce support engineer jobs pay per year?
What is the difference between Senior Salesforce Support Engineer vs Salesforce Administrator?
| Aspect | Senior Salesforce Support Engineer | Salesforce Administrator |
|---|---|---|
| Certifications | Salesforce Certified Support Specialist, Advanced Support certifications | Salesforce Certified Administrator, Advanced Administrator |
| Work Environment | Technical support, troubleshooting, system maintenance | User management, configuration, process automation |
| Responsibilities | Resolve technical issues, system upgrades, support requests | Setup and customization, user training, data management |
While both roles require Salesforce certifications and involve system management, the Senior Salesforce Support Engineer focuses on technical troubleshooting and support, whereas the Salesforce Administrator handles system configuration and user management. The support engineer typically works more on resolving technical issues, while the administrator manages daily system operations.
What cities are hiring for Senior Salesforce Support Engineer jobs?
Cities with the most Senior Salesforce Support Engineer job openings:
What are the most commonly searched types of Salesforce Support Engineer jobs?
The most popular types of Salesforce Support Engineer jobs are:
What states have the most Senior Salesforce Support Engineer jobs?
States with the most job openings for Senior Salesforce Support Engineer jobs include:
Full-time
Re-posted 4 days ago
Job description
Tranzeal Incorporated is seeking a Salesforce Support Engineer to provide advanced technical support for Salesforce CPQ, Sales and Service Cloud issues. The role involves troubleshooting escalated problems, conducting user training, and collaborating with cross-functional teams to enhance system functionalities.
Responsibilities:
• Supplier shall provide 6 L2 Support Engineers (1 onshore and 5 offshore). The resources will work on production support tickets in GTM track to manage the tickets inflow.
• Provide advanced support for Salesforce CPQ, Sales and Service Cloud issues, troubleshooting and resolving escalated problems.
• Production support tickets analysis/triaging/resolution and providing RCA (as/when needed)
• Engaging right stakeholders (ticket requester/dev team to troubleshoot production support issues, if needed
• Creating problem management, JIRA tickets for repetitive issues pertaining to code issues/bulk data migration issues etc
• Assist in configuring and maintaining CPQ, Sales and Service Cloud settings, including product rules, pricing, and discounting structures.
• Conduct training sessions for end-users to enhance their understanding of CPQ, Sales and Service Cloud functionalities and best practices.
• Create and update support documentation, knowledge base articles, and process flows. Creating L2 Knowledge Base (KB) articles for repetitive issue for process improvement
• Work with cross-functional teams including sales, product management, and IT to address and resolve CPQ, Sales and Service Cloud-related challenges.
• Maintain agreed SLA's, MTTA and MTTR.
• Required to work in the shift model to provide global and on-call support.
Qualifications:
Required:
• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Strong understanding of Salesforce CPQ, Sales and Service Cloud and its integration with other Salesforce products.
• Strong 'Lead to Cash' business process understanding.
• Ability to analyze issues and provide effective solutions promptly.
• Excellent verbal and written communication skills to interact with technical and non-technical users.
• Strong problem-solving skills to address complex CPQ, Sales and Service Cloud scenarios.
• Meticulous attention to detail in configuration and documentation.
• 2-6 Years of experience.
Preferred:
• Salesforce CPQ Specialist, Sales and Service Cloud certification.
Company:
Tranzeal is an industry leading global Business Transformation Service Provider. Founded in , the company is headquartered in San Jose, USA, with a team of 201-500 employees. The company is currently Growth Stage.
About Tranzeal
Sourced by ZipRecruiter
Tranzeal is an industry leading global Business Transformation Service Provider. We offer specific consulting services as well as pre-packaged, industry specific solutions and services to companies around the world. Since our foundation, Tranzeal has evolved from a small start up company to a mid market player dedicated to providing solutions and services to SMB and large enterprise customers. Our Consulting Services are dedicated to helping our Clients maximize their investments in IT and the overall effectiveness and efficiency of the business. Tranzeal has built its center of competency in Enterprise Resource Planning, Business Intelligence, Supply Chain Management, Customer Resource Management and Information Integration solutions, as well as specific Service orientated offerings such as Test, Quality Assurance and Data Management.
Industry
Business management consulting
Company size
51 - 200 Employees
Headquarters location
San Jose, CA, US