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Salesforce Support Specialist Jobs (NOW HIRING)

Infillion

Salesforce Support Manager

New York, NY · On-site

About the Job Infillion is seeking an experienced Salesforce Support Manager to lead the Salesforce ... Security Specialist, Business Administration Specialist, Lightning Experience Reports & Dashboards ...

Infillion

Salesforce Support Manager

New York, NY · On-site

About the Job Infillion is seeking an experienced Salesforce Support Manager to lead the Salesforce ... Security Specialist, Business Administration Specialist, Lightning Experience Reports & Dashboards ...

New

Infillion

Salesforce Support Manager

New York, NY · On-site

About the Job Infillion is seeking an experienced Salesforce Support Manager to lead the Salesforce ... Security Specialist, Business Administration Specialist, Lightning Experience Reports & Dashboards ...

New

Sierra-Cedar

Salesforce Sales Support Specialist

Atlanta, GA · On-site

$21.75 - $29.25/hr

A successful Salesforce Sales Support Specialist at Sierra-Cedar has experience performing deep levels of discovery and objection handling at every level. They are engaged with their customers ...

Bright Thinker Inc

Support Specialist

Lewisville, TX · Hybrid

... Specialist to provide internal technology support while assisting with the administration ... Salesforce CRM * DocuSign * Shopify * ShipHero Warehouse Management System * Sage Intacct * FedEx ...

Bright Thinker

Support Specialist

Lewisville, TX · On-site

... Specialist to provide internal technology support while assisting with the administration ... Salesforce CRM * DocuSign * Shopify * ShipHero Warehouse Management System * Sage Intacct * FedEx ...

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Salesforce Support Specialist information

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How much do salesforce support specialist jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for salesforce support specialist in the United States is $25.38, according to ZipRecruiter salary data. Most workers in this role earn between $21.63 and $29.33 per hour, depending on experience, location, and employer.

What is a Salesforce Support Specialist?

Salesforce Support Specialists are professionals who provide technical assistance and troubleshooting for users of Salesforce, a popular customer relationship management (CRM) platform. They help resolve issues related to system functionality, user access, data integrity, and integrations with other tools. Their responsibilities often include responding to user queries, configuring Salesforce features, managing user accounts, and ensuring the system runs smoothly. By supporting end-users and administrators, they help organizations maximize the value they get from Salesforce.

What are the key skills and qualifications needed to thrive as a Salesforce Support Specialist, and why are they important?

To thrive as a Salesforce Support Specialist, you need a solid understanding of Salesforce CRM functionality, troubleshooting skills, and a relevant degree or Salesforce Administrator certification. Familiarity with tools like Salesforce Service Cloud, data management systems, and case tracking platforms is typically required. Strong communication, problem-solving, and customer service skills help you effectively resolve user issues and provide training. These abilities are crucial for ensuring smooth Salesforce operations and maximizing user satisfaction within an organization.

What are some common challenges faced by Salesforce Support Specialists, and how can they be addressed?

Salesforce Support Specialists often encounter challenges such as troubleshooting complex user issues, keeping up with frequent platform updates, and balancing multiple support requests simultaneously. To address these challenges, it's important to stay current with Salesforce release notes and leverage available documentation and community forums. Effective time management, strong communication with end-users, and collaborating closely with the Salesforce admin and development teams can also help streamline issue resolution and provide a smoother support experience.

What is the difference between Salesforce Support Specialist vs Salesforce Administrator?

CriteriaSalesforce Support SpecialistSalesforce Administrator
CertificationsSalesforce Support certifications, basic Salesforce knowledgeSalesforce Administrator Certification (ADM 201) often required
Work EnvironmentSupport teams, customer service, troubleshootingSystem configuration, user management, process automation
Employer & Industry UsageCustomer support centers, CRM service teamsIT departments, CRM teams across industries
Common Search & ComparisonOften compared for support vs admin roles in SalesforceMore focused on system setup and maintenance

The main difference is that Salesforce Support Specialists focus on troubleshooting and assisting users with Salesforce issues, while Salesforce Administrators handle system configuration, user management, and process automation. Support specialists typically require support-related certifications, whereas administrators often hold Salesforce Administrator certifications. Both roles are essential in CRM environments but serve different functions within organizations.

More about Salesforce Support Specialist jobs

What states have the most Salesforce Support Specialist jobs?

States with the most job openings for Salesforce Support Specialist jobs include:

What are popular job titles related to Salesforce Support Specialist jobs?

For Salesforce Support Specialist jobs, the most frequently searched job titles are:

Salesforce Support Specialist jobs near you
Infographic showing various Salesforce Support Specialist job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $52,784 per year, or $25.4 per hour.

Salesforce Support Manager

New York, NY • On-site

Infillion
Marketing • 51 - 200 employees
Learn more about Infillionexternal

Full-time

Posted 4 days ago

Job description

About the Company
Infillion is the first fully composable advertising platform, built to solve the complexity, waste, and opacity in the digital media ecosystem. Born from $750 million in investment and the unification of category-defining technologies including MediaMath, TrueX, Gimbal, Drawbridge, and Catalina, Infillion brings together powerful technologies to create a flexible, AI-ready advertising platform.
Headquartered in New York City, Infillion has employees across the US, Costa Rica, and Europe and powers the world's leading brands, agencies, and platforms. Learn more at www.infillion.com.
About the Job
Infillion is seeking an experienced Salesforce Support Manager to lead the Salesforce Support team and oversee the delivery, maintenance, and continuous improvement of Salesforce solutions across the organization.
This is a senior leadership role combining people management, Salesforce expertise, project delivery, and business partnership. The successful candidate will manage internal team members and external vendors, partner closely with Sales and business leadership, and ensure Salesforce solutions support evolving business needs.
The ideal candidate is a strategic, hands-on leader who can manage multiple priorities, solve complex problems, drive process improvements, and act as a trusted advisor to business and technology stakeholders.
Responsibilities
Team Leadership
  • Lead and develop the Salesforce Support team, including employees and external vendors.
  • Set priorities, manage performance, and provide coaching and career development.
  • Foster a collaborative, accountable, and high-performing team environment.
  • Ensure solutions follow Infillion, Catalina, and Salesforce best practices.

Salesforce & Project Delivery
  • Lead the planning and delivery of Salesforce projects and enhancements.
  • Manage project timelines, priorities, risks, resources, and stakeholder communication.
  • Oversee testing, releases, documentation, training, and user adoption.
  • Provide escalation management and support for Salesforce-related issues.
  • Manage multiple projects while maintaining quality and delivery standards.

Business Partnership
  • Partner with Sales leaders and business stakeholders to understand requirements and translate them into scalable Salesforce solutions.
  • Act as a strategic advisor on Salesforce capabilities, automation, process improvement, and best practices.
  • Identify opportunities to improve business processes and organizational effectiveness through Salesforce.
  • Support solution discovery, requirements gathering, design, UAT, and implementation.

Salesforce Expertise
  • Maintain strong knowledge of Salesforce capabilities, releases, and best practices.
  • Provide technical and functional guidance to the Salesforce team.
  • Stay current with Salesforce innovation, certifications, Superbadges, and emerging capabilities.
  • Maintain a strong relationship with Salesforce and identify opportunities to leverage new functionality.

Requirements
  • Bachelor's degree in a technical, business, or related discipline, or 7+ years of relevant Salesforce experience.
  • 5+ years of experience leading complex projects with multiple stakeholders.
  • Experience working in Agile project environments.
  • Strong experience with Salesforce Sales Cloud, Marketing Cloud, and CPQ.
  • Required Salesforce Superbadges: Security Specialist, Business Administration Specialist, Lightning Experience Reports & Dashboards Specialist, and CPQ Billing Specialist.
  • Salesforce Administrator Certification (ADM-201/ADM-211) preferred but not required.
  • Strong leadership, communication, organizational, analytical, and problem-solving skills.
  • Ability to manage multiple priorities and work effectively with senior business and technology stakeholders.

Preferred Qualifications
  • Additional Salesforce certifications.
  • Experience managing Salesforce teams, vendors, or technology partners.
  • Experience with Salesforce transformation, automation, and process improvement.
  • Experience working with Sales organizations and senior leadership.
  • Experience with Salesforce reporting, dashboards, analytics, and business metrics.
  • Experience delivering Salesforce implementations or major enhancements.
  • Experience in advertising, media, AdTech, MarTech, or another technology-led environment.

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