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Salesforce Support Specialist Jobs (NOW HIRING)

Federal Protection Inc

Support Specialist

Tulsa, OK · On-site

$38K - $47K/yr

Remote Support Specialist I (In Office) Summary Description: Under the general direction of the ... Create "Cases" in Salesforce for all phone calls that do not currently have an existing open case ...

Karmak

Associate Customer Support Specialist

Carlinville, IL · On-site

$16.50 - $22/hr

Properly document all customer interactions and support activities (research, testing, internal correspondence, etc.) in Salesforce. * Research or partner with Support Specialists, Analysts, or ...

VRC

Client Support Specialist

Overland, MO · On-site

$22/hr

Client Support Specialist Reports To: Customer Care Manager Summary: The Client Support Specialist ... with Excel required * 1+ Experience with Salesforce, preferred Requirements Primary ...

Vital Holdings LLC

Client Support Specialist

Overland, MO · On-site

$16.75 - $22.75/hr

The Client Support Specialist, reporting to the Customer Care Manager, is an integral part of the ... with Excel required * 1+ Experience with Salesforce, preferred Requirements Primary ...

VRC

Client Support Specialist

Saint Louis, MO · On-site

$22/hr

Client Support Specialist Reports To: Customer Care Manager Summary: The Client Support Specialist ... with Excel required * 1+ Experience with Salesforce, preferred Requirements Primary ...

Vital Records Control

Client Support Specialist

Saint Louis, MO · On-site

$17.50 - $23.50/hr

Client Support Specialist The Client Support Specialist, reporting to the Customer Care Manager, is ... Salesforce, preferred Primary Responsibilities: * Ability to resolve complex billing issues by ...

Jonas Software

Support Specialist

$20/hr

Support Specialist PrestoSports provides industry leading sports technology solutions and support ... Provide timely and accurate responses to customers problems via Salesforce cases, live chat, or ...

Common CENTS Solutions

Support Specialist

$20/hr

Support Specialist PrestoSports provides industry leading sports technology solutions and support ... Provide timely and accurate responses to customers problems via Salesforce cases, live chat, or ...

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Salesforce Support Specialist information

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How much do salesforce support specialist jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for salesforce support specialist in the United States is $25.38, according to ZipRecruiter salary data. Most workers in this role earn between $21.63 and $29.33 per hour, depending on experience, location, and employer.

What is a Salesforce Support Specialist?

Salesforce Support Specialists are professionals who provide technical assistance and troubleshooting for users of Salesforce, a popular customer relationship management (CRM) platform. They help resolve issues related to system functionality, user access, data integrity, and integrations with other tools. Their responsibilities often include responding to user queries, configuring Salesforce features, managing user accounts, and ensuring the system runs smoothly. By supporting end-users and administrators, they help organizations maximize the value they get from Salesforce.

What are the key skills and qualifications needed to thrive as a Salesforce Support Specialist, and why are they important?

To thrive as a Salesforce Support Specialist, you need a solid understanding of Salesforce CRM functionality, troubleshooting skills, and a relevant degree or Salesforce Administrator certification. Familiarity with tools like Salesforce Service Cloud, data management systems, and case tracking platforms is typically required. Strong communication, problem-solving, and customer service skills help you effectively resolve user issues and provide training. These abilities are crucial for ensuring smooth Salesforce operations and maximizing user satisfaction within an organization.

What are some common challenges faced by Salesforce Support Specialists, and how can they be addressed?

Salesforce Support Specialists often encounter challenges such as troubleshooting complex user issues, keeping up with frequent platform updates, and balancing multiple support requests simultaneously. To address these challenges, it's important to stay current with Salesforce release notes and leverage available documentation and community forums. Effective time management, strong communication with end-users, and collaborating closely with the Salesforce admin and development teams can also help streamline issue resolution and provide a smoother support experience.

What is the difference between Salesforce Support Specialist vs Salesforce Administrator?

CriteriaSalesforce Support SpecialistSalesforce Administrator
CertificationsSalesforce Support certifications, basic Salesforce knowledgeSalesforce Administrator Certification (ADM 201) often required
Work EnvironmentSupport teams, customer service, troubleshootingSystem configuration, user management, process automation
Employer & Industry UsageCustomer support centers, CRM service teamsIT departments, CRM teams across industries
Common Search & ComparisonOften compared for support vs admin roles in SalesforceMore focused on system setup and maintenance

The main difference is that Salesforce Support Specialists focus on troubleshooting and assisting users with Salesforce issues, while Salesforce Administrators handle system configuration, user management, and process automation. Support specialists typically require support-related certifications, whereas administrators often hold Salesforce Administrator certifications. Both roles are essential in CRM environments but serve different functions within organizations.

More about Salesforce Support Specialist jobs

What states have the most Salesforce Support Specialist jobs?

States with the most job openings for Salesforce Support Specialist jobs include:

What job categories do people searching Salesforce Support Specialist jobs look for?

The top searched job categories for Salesforce Support Specialist jobs are:

Salesforce Support Specialist jobs near you
Infographic showing various Salesforce Support Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $52,784 per year, or $25.4 per hour.

Support Specialist

Federal Protection Inc

Tulsa, OK • On-site

$38K - $47K/yr

Full-time

Re-posted 15 days ago

Job description

Remote Support Specialist I (In Office)

Summary Description:

Under the general direction of the Remote Support Manager, provide technical support over the phone and with remote computer access to both End-User Clients and Federal Protection Installers & Service Technicians. This includes both hardware and software support for Federal Protection equipment.

Responsibilities:

  • Answer phone calls and emails coming into the Support Services queue in a timely manner. This includes both Client and Federal Protection Team member calls.
  • Create “Cases” in Salesforce for all phone calls that do not currently have an existing open case in Salesforce.
  • Use critical thinking skills to guide clients and co-workers to resolution of cases.
  • Use proper time management to determine when a case must be elevated to include additional resources to provide a resolution.
  • Maintain detailed documentation in Salesforce when working on a case. This includes but is not limited to updating ticket status, logging calls, logging emails, description of work performed, updating special instructions.
  • Update internal Knowledge Base to reflect solutions provided that could assist others in the future.
  • Troubleshoot FP installed systems over the phone and remotely over a PC. These include Access Control, Video Systems, Intercom Systems, Network Switches, Access Points, Security Systems, Fire Systems and other systems as assigned.
  • Collaborate with the TEAM as needed to provide an accurate and efficient resolution to “Cases”.
  • Assist and apply with system licenses as needed.
  • Provide End-User client training over phone or video conference during completion of system installation.
  • Assist in developing Installer and Technician training resources to better equip TEAM members to SERVE our clients.
  • Configure mobile application access for customers and technicians.
  • Other duties as assigned.
  • Troubleshooting/problem-solving skills and a positive, can-do attitude. A professional customer-focused mentality is a must.

Requirements:

  • Proficiency in English.
  • Must have good verbal and written communication skills.
  • Customer-oriented.
  • Excellent troubleshooting and problem-solving skills.
  • Good understanding of computer systems.
  • Available to work overtime.
  • Detail oriented
  • Ability to diagnose and resolve basic computer technical issues.
  • Able to climb a ladder and lift up to 50 lbs.
  • Minimum of High School Diploma or GED
  • Be able to work overtime as assigned
  • Be a member of the after-hours and weekend on-call rotation
  • Achieve manufacturer certifications as assigned

Knowledge & Skills:

  • Minimum of High School Diploma or GED
  • Basic electronics knowledge and troubleshooting
  • Basic network fundamentals including LAN/WAN configurations & Port forwarding
  • Prior customer service experience
  • CompTIA A+ and/or Network+ or equivalent knowledge preferred

FLSA STATUS:

  • Non-Exempt
  • Job Type: Full-time