Senior Salesforce Support Engineer Jobs (NOW HIRING)

Senior Salesforce AdministratorThe Senior Salesforce Administrator plays a key role on our Salesforce team, helping design, build, and support solutions used across Foundation Software. We're looking for an experienced, hands-on Salesforce professional who brings strong technical expertise, enjoys solving complex problems, and believes the best solutions are built collaboratively.As a senior member of the team, you'll work alongside other Salesforce administrators, Business Analysts, and stakeholders to understand business needs and collectively design solutions that are scalable, maintainable, and built for the long term. You'll be expected to bring ideas to the table, identify risks and dependencies, ask the tough technical questions, and help the team make strong solution decisions.This is also a hands-on role. You'll configure and build Salesforce solutions, work on project initiatives and enhancements, troubleshoot challenging production issues, support integrations, deploy changes, and jump into our Salesforce support queue when capacity allows. You'll also serve as a technical resource for other members of the team through collaboration, mentoring, peer review, and knowledge sharing.What's great about working for Foundation? Plenty! We have a fun, casual, yet hard-working culture that invests in our employees, promotes creativity, and delivers on our reputation. How would you like to work for a company that offers manicures and pedicures in the office? We do! How about gas cards, laundry services, and monthly happy hour - we offer all this and more!At Foundation we believe in and promote a work-life balance with a top-notch workout facility, fitness classes and free personal training; and for those competitive types, a game room complete with table tennis, foosball, and video game systems. Also a few comforts of home, there is a full kitchen, free coffee, soft drinks, and snacks.Essential Duties and ResponsibilitiesWork collaboratively with the Salesforce team and Business Analysts to design scalable, maintainable Salesforce solutionsActively contribute to solution design discussions by identifying risks, dependencies, downstream impacts, and alternative approachesConfigure, test, deploy, and support solutions for Salesforce projects, enhancements, and user storiesDesign and build complex automation using Salesforce Flow and other declarative platform capabilitiesPartner with Business Analysts to refine requirements, identify gaps, evaluate technical feasibility, and recommend solutionsTroubleshoot complex Salesforce issues involving automation, security, data, integrations, and platform configurationParticipate in the Salesforce support queue and assist with administrative requests, incidents, data issues, access requests, and other operational needsEvaluate existing Salesforce configurations and automation to identify technical debt and opportunities for improvementContribute to data model and security design and help maintain appropriate access controls and data integrityEvaluate the potential impact of changes across existing business processes, automation, integrations, and Salesforce functionalityPrepare and deploy Salesforce changes through sandbox and production environments using change setsParticipate in peer review, testing, and post-deployment validationDocument technical solutions and contribute to team knowledge sharingMentor and provide technical guidance to other Salesforce administratorsProactively identify platform risks and opportunities for improvement and bring recommendations to the teamRequired Skills and Experience7+ years of hands-on Salesforce Administration experienceSalesforce Administrator CertificationAdvanced experience with Salesforce Flow and complex declarative automationStrong knowledge of Salesforce data modeling, platform capabilities, governor limits, and declarative architectureStrong knowledge of Salesforce security, including permission sets, permission set groups, profiles, roles, sharing, object-level security, and field-level securityExperience designing and delivering scalable Salesforce solutions across multiple business processesStrong troubleshooting and root-cause analysis skillsExperience supporting Salesforce integrations and external systemsExperience managing changes across Salesforce sandbox and production environmentsStrong Salesforce data-management and data-quality skillsAbility to analyze business requirements and identify technical considerations, dependencies, and potential downstream impactsStrong communication, collaboration, and problem-solving skillsAbility to balance project work, enhancements, and operational support in a changing environmentPreferred Skills and ExperiencePlatform App Builder and/or additional Salesforce certificationsExperience with Experience CloudExperience with data management tools such as DemandToolsExperience supporting a complex Salesforce environment with multiple business processes, products, and integrationsExposure to Salesforce DevOps practices, source control, or modern deployment toolingExperience mentoring or providing technical guidance to other Salesforce administratorsFoundation is constantly recognized as one of Northeast Ohio's top workplaces. We are a 20-time winner of the NorthCoast 99 award, a multi-year winner of The Plain Dealer's Top Workplaces award, and have been recognized multiple years on the Inc. 5000 list of fastest-growing private companies in the U.S.Let's start your future at Foundation!Foundation Software is an Equal Opportunity Employer.