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Salesforce Support Engineer Jobs (NOW HIRING)

Apex Systems

Salesforce Support Engineer

Chicago, IL · On-site

Job#: 3044519 Salesforce Support Engineer Location: Chicago, Illinois (Hybrid, 3 days onsite) Role Overview The Salesforce Support Engineer will be responsible for the daily support and ...

Judge Group, Inc.

Salesforce Support Engineer

Chicago, IL · On-site

$30 - $45/hr

I was just trying to reach you for an opportunity we have for Salesforce Support Engineer-Admin:: Chicago IL Hybrid So just wondering if you are looking for any new opportunities. -administration ...

Leidos

Salesforce Support Developer

Peoria, IL · On-site

$54.50 - $72/hr

The Salesforce Support Developer primary responsibility is to support the user productivity, security, and development of a custom designed Salesforce platform software. This position is in a mission ...

Leidos

Salesforce Support Developer

Peoria, IL · On-site

$69K - $125K/yr

The Salesforce Support Developer primary responsibility is to support the user productivity, security, and development of a custom designed Salesforce platform software. This position is in a mission ...

Leidos

Salesforce Support Developer

Peoria, IL

$54.50 - $72/hr

The Salesforce Support Developer primary responsibility is to support the user productivity, security, and development of a custom designed Salesforce platform software. This position is in a mission ...

Theemesoft.inc

salesforce developer

Mountain View, CA

$65.50 - $86.75/hr

... developers in the team, architects, business analysts, and project managers Propose creative and ... Salesforce support to explain issues, manage the issues from creation to resolution In depth ...

Theemesoft.inc

salesforce developer

Mountain View, CA · On-site

$65.50 - $86.75/hr

... Salesforce support to explain issues, manage the issues from creation to resolution • In depth ... developer certification preferred Additional Information All your information will be kept ...

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Salesforce Support Engineer information

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$84.3K

$149K

How much do salesforce support engineer jobs pay per year?

As of Aug 17, 2026, the average yearly pay for salesforce support engineer in the United States is $84,294.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,500.00 and $104,500.00 per year, depending on experience, location, and employer.

What is a Salesforce Support Engineer?

A Salesforce Support Engineer is responsible for troubleshooting, resolving technical issues, and providing support for Salesforce users within an organization. They work closely with administrators, developers, and end-users to ensure the system runs smoothly. Their tasks include diagnosing system errors, configuring Salesforce settings, and assisting with integrations. They may also provide training and documentation to help users optimize their Salesforce experience. Strong problem-solving skills, knowledge of Salesforce architecture, and effective communication are key to this role.

What does a Salesforce Support Engineer do?

A typical day for a Salesforce Support Engineer involves responding to user inquiries, troubleshooting technical issues within the Salesforce platform, and collaborating with other IT and business teams to resolve complex problems. You may also be tasked with monitoring system performance, documenting solutions, and participating in regular team meetings to discuss ongoing projects or updates. Alongside technical problem-solving, you'll often work directly with end-users to understand their needs and provide guidance on best practices. This mix of responsibilities offers variety in your workday and opportunities to make a direct impact on operational efficiency.

What skills and qualifications are needed to thrive as a Salesforce Support Engineer?

To excel as a Salesforce Support Engineer, you need a solid background in Salesforce administration, troubleshooting, and understanding of CRM workflows, generally demonstrated by a relevant degree or equivalent experience. Familiarity with tools such as Salesforce Service Cloud, Apex, SOQL, and Salesforce Administrator certification are highly valued. Strong problem-solving abilities, clear communication, and customer-focused attitude help you address user issues efficiently and collaborate with diverse teams. These skills are crucial to ensure smooth system operation, resolve technical problems, and deliver a positive user experience for clients and stakeholders.

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Salesforce Support Engineer jobs near you
Infographic showing various Salesforce Support Engineer job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $84,294 per year, or $40.5 per hour.

Salesforce Support Engineer

Tranzeal Incorporated

Santa Clara, CA • On-site

Full-time

Re-posted 29 days ago

Job description

Job Summary:
Tranzeal Incorporated is seeking a Salesforce Support Engineer to provide advanced technical support for Salesforce CPQ, Sales and Service Cloud issues. The role involves troubleshooting escalated problems, conducting user training, and collaborating with cross-functional teams to enhance system functionalities.
Responsibilities:
• Supplier shall provide 6 L2 Support Engineers (1 onshore and 5 offshore). The resources will work on production support tickets in GTM track to manage the tickets inflow.
• Provide advanced support for Salesforce CPQ, Sales and Service Cloud issues, troubleshooting and resolving escalated problems.
• Production support tickets analysis/triaging/resolution and providing RCA (as/when needed)
• Engaging right stakeholders (ticket requester/dev team to troubleshoot production support issues, if needed
• Creating problem management, JIRA tickets for repetitive issues pertaining to code issues/bulk data migration issues etc
• Assist in configuring and maintaining CPQ, Sales and Service Cloud settings, including product rules, pricing, and discounting structures.
• Conduct training sessions for end-users to enhance their understanding of CPQ, Sales and Service Cloud functionalities and best practices.
• Create and update support documentation, knowledge base articles, and process flows. Creating L2 Knowledge Base (KB) articles for repetitive issue for process improvement
• Work with cross-functional teams including sales, product management, and IT to address and resolve CPQ, Sales and Service Cloud-related challenges.
• Maintain agreed SLA's, MTTA and MTTR.
• Required to work in the shift model to provide global and on-call support.
Qualifications:
Required:
• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Strong understanding of Salesforce CPQ, Sales and Service Cloud and its integration with other Salesforce products.
• Strong 'Lead to Cash' business process understanding.
• Ability to analyze issues and provide effective solutions promptly.
• Excellent verbal and written communication skills to interact with technical and non-technical users.
• Strong problem-solving skills to address complex CPQ, Sales and Service Cloud scenarios.
• Meticulous attention to detail in configuration and documentation.
• 2-6 Years of experience.
Preferred:
• Salesforce CPQ Specialist, Sales and Service Cloud certification.
Company:
Tranzeal is an industry leading global Business Transformation Service Provider. Founded in , the company is headquartered in San Jose, USA, with a team of 201-500 employees. The company is currently Growth Stage.
Tranzeal logo

About Tranzeal

Sourced by ZipRecruiter

Tranzeal is an industry leading global Business Transformation Service Provider. We offer specific consulting services as well as pre-packaged, industry specific solutions and services to companies around the world. Since our foundation, Tranzeal has evolved from a small start up company to a mid market player dedicated to providing solutions and services to SMB and large enterprise customers. Our Consulting Services are dedicated to helping our Clients maximize their investments in IT and the overall effectiveness and efficiency of the business. Tranzeal has built its center of competency in Enterprise Resource Planning, Business Intelligence, Supply Chain Management, Customer Resource Management and Information Integration solutions, as well as specific Service orientated offerings such as Test, Quality Assurance and Data Management.

Industry

Business management consulting

Company size

51 - 200 Employees

Headquarters location

San Jose, CA, US

Social media

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