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Salesforce Support Engineer Jobs in Colorado (NOW HIRING)

Litera

Technical Support Engineer

Denver, CO · On-site

As a front-line engineer, you will resolve technical challenges, drive issue reproduction and ... Familiarity with support case management systems (e.g., Salesforce/ServiceCloud). * Developing ...

Litera

Technical Support Engineer

Denver, CO · On-site

As a front-line engineer, you will resolve technical challenges, drive issue reproduction and ... Familiarity with support case management systems (e.g., Salesforce/ServiceCloud). * Developing ...

UPSTATE COIN & GOLD

Salesforce Engineer

Centennial, CO · On-site +1

$54.75 - $72.50/hr

Salesforce Engineer at Upstate Coin and Gold Have you ever thought about a career in the fast-paced ... Experience with Node.js or AWS services (Lambda, SQS) to support off-platform processing and event ...

New

Litera

Salesforce Engineer

Denver, CO · On-site

$120K - $150K/yr

As a Salesforce Engineer, you will be responsible for designing, developing, testing, and deploying ... Troubleshoot and resolve issues reported by users, providing timely support and solutions. * Stay ...

Litera

Salesforce Engineer

Denver, CO · Hybrid

$120K - $150K/yr

As a Salesforce Engineer, you willbe responsible fordesigning, developing, testing, and deploying ... deployment, and support. * Troubleshoot and resolve issues reported by users ...

Qode

Salesforce Developer

CO · On-site +1

$55.75 - $73.75/hr

Role Overview We are seeking an experienced Salesforce Developer with strong Apex development ... Support API-driven data population and rendering * Configure selectable field values and hardcode ...

Quantix

Salesforce.com Developer

Englewood, CO

$54.75 - $72.50/hr

This person will join an Agile team that is responsible for providing systems and supporting an ... Desired Skills: 1) Salesforce.com certified developer. Additional Information Please send your most ...

Vertafore

Sr. Salesforce Developer

Denver, CO

$130K - $160K/yr

Mentor and support a junior Salesforce developer while promoting engineering excellence and platform scalability. Core Requirements and Responsibilities: · Design and implement scalable Salesforce ...

Litera

Senior Manager, Salesforce Engineering

Denver, CO · Hybrid

$129K - $158K/yr

Own the end-to-end Salesforce engineering strategy, including custom development, integrations ... Ensurethe Salesforce platform is scalable, secure, and performant, supporting complex enterprise ...

Vertafore

Sr. Salesforce Developer

Denver, CO · On-site

$130K - $160K/yr

Mentor and support a junior Salesforce developer while promoting engineering excellence and platform scalability. Core Requirements and Responsibilities: · Design and implement scalable Salesforce ...

One Tech Engineering

Program Manager

Denver, CO · On-site

One Tech Engineering is searching for a Program Manager for a position located in Denver, Colorado ... Track and advance customer projects through Salesforce. * Support preparation of regulatory filings ...

Litera

Senior Manager, Salesforce Engineering

Denver, CO · On-site

$129K - $158K/yr

Own the end-to-end Salesforce engineering strategy, including custom development, integrations ... Ensure the Salesforce platform is scalable, secure, and performant, supporting complex enterprise ...

Vertafore

Sr. Salesforce Developer

Denver, CO · On-site

$130K - $160K/yr

Mentor and support a junior Salesforce developer while promoting engineering excellence and platform scalability. Core Requirements and Responsibilities: • Design and implement scalable Salesforce ...

Vertafore

Sr. Salesforce Developer

Denver, CO

$129K - $158K/yr

Mentor and support a junior Salesforce developer while promoting engineering excellence and platform scalability. Core Requirements and Responsibilities: · Design and implement scalable Salesforce ...

Vertafore

Sr. Salesforce Developer

Denver, CO · On-site

$129K - $158K/yr

Mentor and support a junior Salesforce developer while promoting engineering excellence and platform scalability. Core Requirements and Responsibilities: · Design and implement scalable Salesforce ...

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All JobsSalesforce Support Engineer JobsSalesforce Support Engineer Jobs in Colorado

Salesforce Support Engineer information

See Colorado salary details

$40K

$88.6K

$156.7K

How much do salesforce support engineer jobs pay per year?

As of Jun 14, 2026, the average yearly pay for salesforce support engineer in Colorado is $88,636.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,500.00 and $109,900.00 per year, depending on experience, location, and employer.

What is a Salesforce Support Engineer job?

A Salesforce Support Engineer is responsible for troubleshooting, resolving technical issues, and providing support for Salesforce users within an organization. They work closely with administrators, developers, and end-users to ensure the system runs smoothly. Their tasks include diagnosing system errors, configuring Salesforce settings, and assisting with integrations. They may also provide training and documentation to help users optimize their Salesforce experience. Strong problem-solving skills, knowledge of Salesforce architecture, and effective communication are key to this role.

What are the key skills and qualifications needed to thrive in the Salesforce Support Engineer position, and why are they important?

To excel as a Salesforce Support Engineer, you need a solid background in Salesforce administration, troubleshooting, and understanding of CRM workflows, generally demonstrated by a relevant degree or equivalent experience. Familiarity with tools such as Salesforce Service Cloud, Apex, SOQL, and Salesforce Administrator certification are highly valued. Strong problem-solving abilities, clear communication, and customer-focused attitude help you address user issues efficiently and collaborate with diverse teams. These skills are crucial to ensure smooth system operation, resolve technical problems, and deliver a positive user experience for clients and stakeholders.

What does a typical day look like for a Salesforce Support Engineer?

A typical day for a Salesforce Support Engineer involves responding to user inquiries, troubleshooting technical issues within the Salesforce platform, and collaborating with other IT and business teams to resolve complex problems. You may also be tasked with monitoring system performance, documenting solutions, and participating in regular team meetings to discuss ongoing projects or updates. Alongside technical problem-solving, you'll often work directly with end-users to understand their needs and provide guidance on best practices. This mix of responsibilities offers variety in your workday and opportunities to make a direct impact on operational efficiency.

What are popular job titles related to Salesforce Support Engineer jobs in Colorado? For Salesforce Support Engineer jobs in Colorado, the most frequently searched job titles are:
What job categories do people searching Salesforce Support Engineer jobs in Colorado look for? The top searched job categories for Salesforce Support Engineer jobs in Colorado are:
Salesforce Support Engineer jobs near you
Infographic showing various Salesforce Support Engineer job openings in Colorado as of June 2026, with employment types broken down into 2% Locum Tenens, 3% As Needed, 63% Full Time, 2% Part Time, 28% Contract, and 2% Nights. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $88,636 per year, or $42.6 per hour.
Technical Support Engineer

Technical Support Engineer

Litera

Denver, CO • On-site

Full-time

Medical, Retirement, PTO

Posted 6 days ago

Job description

Job Description
Join the Legal Tech Revolution at Litera
Are you ready to shape the future of how law is practiced? At Litera, we're on a mission to Raise The Bar™️ for the legal profession by delivering transformational and globally-trusted solutions to law firms and corporate legal teams worldwide. We've been a leader in legal tech innovation for 30 years and are leading the legal AI revolution to this day with most of the world's largest law firms as our clients. If you're passionate about building AI-forward solutions that scale globally and want your work to impact millions of legal professionals worldwide, this is your opportunity to be part of an extraordinary team that's elevating the craft of law.
As part of our strategic growth and commitment to fostering collaboration and operational excellence, we are transitioning to a hybrid working model across North America. We are establishing offices in Austin, Boston, Chicago, Denver, New York City, Philadelphia, New Jersey, Raleigh, and Toronto to serve as key operational hubs, and we are actively seeking talented individuals to join our team in this exciting new phase.
This position is located in our Raleigh, NC office. Candidates should reside within reasonable commuting distance, as this role requires on-site presence at least three days per week. This hybrid approach enables us to build a collaborative and innovative work environment while maintaining the flexibility that supports both productivity and work-life balance.
Position Overview
The Technical Support Engineer (TSE) at Litera plays a critical role in delivering responsive, high-quality support to customers across our software portfolio. As a front-line engineer, you will resolve technical challenges, drive issue reproduction and documentation, and contribute to the support knowledge base. You'll gain deep product expertise, proactively engage with global customers, and collaborate cross-functionally with Engineering, Product, and Customer Success to drive resolution and improve the customer experience.
Key Responsibilities
Case Management
  • Deliver end-to-end case management: intake, troubleshooting, resolution, and closure with proactive updates and SLA adherence.
  • Develop and document clear technical action plans (3Ws: Who, What, When) for complex customer issues.
  • Troubleshoot product installation, performance, configuration, and integration issues.
  • Reproduce customer-reported issues using lab environments to isolate root cause and validate fixes.
  • Perform real-time support sessions via phone, screen share, or chat to analyze and remediate customer systems.
  • Collect logs and technical diagnostics; analyze and summarize key findings.
  • Escalate product issues, defects, or platform risks to Technical Services, Engineering, or Account Teams as appropriate.
  • Manage and maintain personal case queues, including ticket hygiene and suspended queue cases.

Knowledge & Documentation
  • Search and apply knowledge content to every case; flag gaps in documentation.
  • Begin contributing to Litera's Knowledge Base (KB/FAQ) through concise article creation or suggested updates.
  • Link cases to existing bugs or enhancement requests, and file new ones with complete context.
  • Review test areas in new releases and provide feedback (not QA).
  • Engage with internal Slack/Teams channels to stay aligned with product changes, customer impact, and known issues.

Community & Collaboration
  • Answer unresolved community thread questions and moderate forums (optional, growth area).
  • Collaborate with Product, Engineering, and Customer Success teams to ensure shared context and coordinated resolution.
  • Provide occasional onboarding or process training to new hires (optional, growth area).

Operational Excellence
  • Participate in support operations, including:
    • Responding to inbound support calls (for Diamond Customers) if applicable [for Internal JD only]
    • Handling regional case queues and shift-based responsibilities
    • Documenting case history and technical notes in ServiceCloud
  • Stay current with product updates and participate in release testing, where appropriate.

Key Capabilities & Skills
  • Strong troubleshooting skills across software, systems, and user environments (OS, networking, databases).
  • Experience working with Microsoft Dynamics 365, with an understanding of its architecture, customization, and integration capabilities; certifications in Dynamics 365 (e.g. MB-910, MB-920, MB-230) are highly desirable.
  • Ability to manage multiple tickets and meet deadlines in a fast-paced, SLA-driven environment.
  • Proficient in reproducing customer issues in-house and providing root cause analysis.
  • Clear, structured communication to both technical and non-technical users.
  • Familiarity with support case management systems (e.g., Salesforce/ServiceCloud).
  • Developing authoring skills for KB articles and documentation.
  • Familiarity with scripting, SQL, cloud/SaaS architecture is a plus.

Qualifications
  • Bachelor's degree in computer science, Information Technology, or equivalent experience.
  • 1 - 3 years of experience in technical product support, preferably in a SaaS or enterprise environment.
  • Experience in legal tech, document lifecycle software, or Microsoft Office integrations is an advantage.
  • Ability to work rotating shifts to support global customers, including after-hours/on-call rotation as needed.

Why Join Litera?
  • The company culture: We emphasize helping each other grow, doing the right thing always, and being part of a journey to amplify impact, creating an exciting and fulfilling work environment
  • Commitment to Employees: Our people commitment is based on what employees love most about being part of the team, focusing on tools that matter to the difference-makers in the legal world and amplifying their impact
  • Global, Dynamic, and Diverse Team: Our is a global company with ambitious goals and unlimited opportunities, offering a dynamic and diverse work environment where employees can grow, listen, empathize, and problem-solve together
  • Comprehensive Benefits Package: Experience peace of mind with our health insurance, retirement savings plans, generous paid time off, and a supportive work-life balance. We invest in your well-being and future, ensuring a rewarding career journey.
  • Career Growth and Development: We provide career paths and opportunities for professional development, allowing employees to progress through various technical and leadership roles

Litera is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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