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Salesforce Support Engineer Jobs Near Me

Judge Group, Inc.

Salesforce Developer

Columbus, OH · On-site

$45 - $50/hr

Our client is currently seeking a Salesforce Developer This job will have the following ... Able to perform Salesforce admin tasks such as user support, data management, defining security ...

Damco Solutions

Lead Salesforce developer

Columbus, OH · On-site

$53.50 - $71/hr

Damco Solutions is seeking a Lead Salesforce Developer to support application development and enhancements for Cisco engagements. The candidate will work closely with business and technical teams to ...

CapTech Consulting

Salesforce Developer

Columbus, OH · On-site

$53.50 - $71/hr

Salesforce.com Platform Developer, Sales Cloud Consultant and/or Service Cloud Consultant ... Learning & Development - Programs offering certification and tuition support, digital on-demand ...

CapTech Consulting

Salesforce Developer

Columbus, OH · On-site

$53.50 - $71/hr

Salesforce.com Platform Developer, Sales Cloud Consultant and/or Service Cloud Consultant ... Learning & Development - Programs offering certification and tuition support, digital on-demand ...

VTG

Senior Salesforce/MuleSoft Developer

Columbus, OH · On-site +1

$110K - $155K/yr

If you're looking for a place where you'll be challenged, trusted, supported, and given genuine ... Salesforce engineering." $110,000 - $155,000 a year Salary: $110k-$155k USD (flexible based on ...

McKesson

Salesforce Functional Consultant

Columbus, OH · Remote

$108K - $181K/yr

The Functional Consultant collaborates with Salesforce Administrators, Developers, and Business ... Provide training and support to end users on Salesforce and related sales and marketing technology ...

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How much do salesforce support engineer jobs pay per year?

As of Sep 14, 2026, the average yearly pay for salesforce support engineer in the United States is $84,294.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,500.00 and $104,500.00 per year, depending on experience, location, and employer.

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Salesforce Support Engineer jobs near you
A map of the United States highlighting the number of Salesforce Support Engineer job openings by state according to ZipRecruiter. The image is accompanied by a detailed chart listing the number of Salesforce Support Engineer job openings in each state, with California having the most at 2 and Hawaii the least at 0.

Tier 2 Application Support Engineer

Westerville, OH • On-site, Remote

Vantage Point Logistics, Inc.
51 - 200 employees
Learn more about Vantage Point Logistics, Inc.external

Full-time

Posted 3 days ago

New

Job description

The Tier 2 Application Support Engineer provides advanced technical support for VPL's healthcare logistics and pharmacy shipping applications, with a primary focus on High Value Shipping (HVS) solutions. This role serves as the escalation point for complex applications, integration, workflow, and system issues that cannot be resolved through standard Tier 1 support processes.

The engineer partners closely with Customer Care, Engineering, Product, Carrier Operations, and Implementation teams to investigate issues, perform root cause analysis, support customer implementations, and ensure timely resolution of customer-impacting incidents.

Key Responsibilities

Technical Support & Escalation Management

  • Serve as the primary escalation point for complex application and technical support issues.

  • Troubleshoot software, database, workflow, integration, and system-related problems.

  • Perform root cause analysis and document findings and resolutions.

  • Partner with Engineering on product defects, bug validation, and enhancement requests.

  • Provide timely communication and updates throughout the escalation lifecycle.

Application & Integration Support

  • Support VPL applications, shipping platforms, carrier integrations, and pharmacy-related workflows.

  • Investigate issues involving APIs, data integrations, carrier connections, and application configurations.

  • Use logs, SQL queries, remote access tools, and diagnostic utilities to identify and resolve problems.

  • Validate system functionality and configuration changes following releases and updates.

Customer Care Partnership

  • Support Customer Care Managers with advanced technical investigations.

  • Review escalated cases and ensure proper troubleshooting processes are followed.

  • Provide technical guidance and knowledge transfer to frontline support teams.

  • Assist with customer communications requiring technical expertise.

Implementation & Product Support

  • Assist with customer onboarding, implementations, migrations, and product rollouts.

  • Support post-go-live stabilization and technical validation activities.

  • Collaborate with Product and Engineering teams during release and testing activities.

Documentation & Continuous Improvement

  • Maintain troubleshooting guides, SOPs, knowledge articles, and technical documentation.

  • Identify recurring issues and recommend process or product improvements.

  • Participate in training, cross-functional initiatives, and continuous improvement efforts.

Required Qualifications

  • 3+ years of experience in technical support, application support, implementation, or related roles.

  • Experience troubleshooting software applications, integrations, and technical workflows.

  • Working knowledge of:

    • Windows Server and Windows Services

    • PostgreSQL or relational databases

    • Application logs and diagnostic tools

    • APIs and system integrations

  • Experience using ticketing systems such as Zendesk or Salesforce.

  • Strong analytical, problem-solving, and communication skills.

  • Ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications

  • Experience supporting healthcare, pharmacy, logistics, or transportation technology.

  • Familiarity with carrier integrations such as UPS, FedEx, USPS, or courier platforms.

  • Experience with SQL, reporting, and data analysis.

  • Experience supporting SaaS and hybrid on-premise applications.

  • Experience with customer onboarding, implementations, or technical project support.