60 jobs near Columbus, OH
Westerville, OH · On-site +1
... care logistics and pharmacy shipping applications, with a primary focus on High Value Shipping (HVS) solutions. This role serves as the escalation point for complex applications, integration ...
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Westerville, OH · On-site +1
... care logistics and pharmacy shipping applications, with a primary focus on High Value Shipping (HVS) solutions. This role serves as the escalation point for complex applications, integration ...
Westerville, OH · On-site
$119K - $124K/yr
Own Customer Relationships - Serve as the primary point of contact for assigned accounts, building ... logistics, SaaS, or a related field. * Strong relationship-building and communication skills.
Quick apply
Westerville, OH · On-site
$119K - $124K/yr
Own Customer Relationships - Serve as the primary point of contact for assigned accounts, building ... logistics, SaaS, or a related field. * Strong relationship-building and communication skills.
Westerville, OH · On-site
Serve as the primary escalation point for complex customer issues, coordinating cross-functional ... Maintain a strong understanding of healthcare logistics, transportation trends, and competitive ...
Quick apply
Westerville, OH · On-site
Serve as the primary escalation point for complex customer issues, coordinating cross-functional ... Maintain a strong understanding of healthcare logistics, transportation trends, and competitive ...
Who We Are VPL is a healthcare logistics technology company that powers the movement of medications ... Act as the primary point of contact for internal stakeholders and the customer's project team, ERP ...
Quick apply
Who We Are VPL is a healthcare logistics technology company that powers the movement of medications ... Act as the primary point of contact for internal stakeholders and the customer's project team, ERP ...
Columbus, OH · Remote
Serve as the primary escalation point for complex customer issues, coordinating cross-functional ... Maintain a strong understanding of healthcare logistics, transportation trends, and competitive ...
Quick apply
Columbus, OH · Remote
Serve as the primary escalation point for complex customer issues, coordinating cross-functional ... Maintain a strong understanding of healthcare logistics, transportation trends, and competitive ...
Columbus, OH · Remote
Who We Are VPL is a healthcare logistics technology company that powers the movement of medications ... Act as the primary point of contact for internal stakeholders and the customer's project team, ERP ...
Quick apply
Columbus, OH · Remote
Who We Are VPL is a healthcare logistics technology company that powers the movement of medications ... Act as the primary point of contact for internal stakeholders and the customer's project team, ERP ...
Columbus, OH · On-site
$114K - $119K/yr
Own Customer Relationships - Serve as the primary point of contact for assigned accounts, building ... logistics, SaaS, or a related field. * Strong relationship-building and communication skills.
Columbus, OH · On-site
$114K - $119K/yr
Own Customer Relationships - Serve as the primary point of contact for assigned accounts, building ... logistics, SaaS, or a related field. * Strong relationship-building and communication skills.
Columbus, OH · Remote
$125K - $131K/yr
Own Customer Relationships - Serve as the primary point of contact for assigned accounts, building ... logistics, SaaS, or a related field. * Strong relationship-building and communication skills.
Quick apply
Columbus, OH · Remote
$125K - $131K/yr
Own Customer Relationships - Serve as the primary point of contact for assigned accounts, building ... logistics, SaaS, or a related field. * Strong relationship-building and communication skills.
Who We Are VPL is a healthcare logistics technology company that powers the movement of medications and medical supplies across the healthcare ecosystem. Through a centralized platform for shipping ...
Quick apply
Who We Are VPL is a healthcare logistics technology company that powers the movement of medications and medical supplies across the healthcare ecosystem. Through a centralized platform for shipping ...
Columbus, OH · Remote
Knowledge of healthcare, supply chain, logistics, or SaaS environments preferred.
Quick apply
Columbus, OH · Remote
Knowledge of healthcare, supply chain, logistics, or SaaS environments preferred.
Who We Are VPL is a healthcare logistics technology company that powers the movement of medications and medical supplies across the healthcare ecosystem. Through a centralized platform for shipping ...
Quick apply
Who We Are VPL is a healthcare logistics technology company that powers the movement of medications and medical supplies across the healthcare ecosystem. Through a centralized platform for shipping ...
Who We Are VPL is a healthcare logistics technology company that powers the movement of medications and medical supplies across the healthcare ecosystem. Through a centralized platform for shipping ...
Quick apply
Who We Are VPL is a healthcare logistics technology company that powers the movement of medications and medical supplies across the healthcare ecosystem. Through a centralized platform for shipping ...
Westerville, OH · On-site
Knowledge of healthcare, supply chain, logistics, or SaaS environments preferred.
Quick apply
Westerville, OH · On-site
Knowledge of healthcare, supply chain, logistics, or SaaS environments preferred.
Who We Are VPL is a healthcare logistics technology company that powers the movement of medications and medical supplies across the healthcare ecosystem. Through a centralized platform for shipping ...
New
Quick apply
Who We Are VPL is a healthcare logistics technology company that powers the movement of medications and medical supplies across the healthcare ecosystem. Through a centralized platform for shipping ...
New
Who We Are VPL is a healthcare logistics technology company that powers the movement of medications and medical supplies across the healthcare ecosystem. Through a centralized platform for shipping ...
Quick apply
Who We Are VPL is a healthcare logistics technology company that powers the movement of medications and medical supplies across the healthcare ecosystem. Through a centralized platform for shipping ...
Who We Are VPL is a healthcare logistics technology company that powers the movement of medications and medical supplies across the healthcare ecosystem. Through a centralized platform for shipping ...
Who We Are VPL is a healthcare logistics technology company that powers the movement of medications and medical supplies across the healthcare ecosystem. Through a centralized platform for shipping ...
Westerville, OH · On-site
$111K - $133K/yr
Design, build, test, and maintain data pipelines that integrate operational, logistics, customer, carrier, supplier, billing, and financial data. * Develop and maintain dimensional models, relational ...
Quick apply
Westerville, OH · On-site
$111K - $133K/yr
Design, build, test, and maintain data pipelines that integrate operational, logistics, customer, carrier, supplier, billing, and financial data. * Develop and maintain dimensional models, relational ...
Columbus, OH · Remote
$186K - $210K/yr
They will partner cross-functionally across the organization, influence senior stakeholders, and serve as an escalation point for key customer relationships, including executive and C-suite ...
Quick apply
Columbus, OH · Remote
$186K - $210K/yr
They will partner cross-functionally across the organization, influence senior stakeholders, and serve as an escalation point for key customer relationships, including executive and C-suite ...
Serve as an escalation point for key customer relationships, including executive and C-suite interactions. * Manage internal and external escalations, collaborating with senior leadership and C-suite ...
Quick apply
Serve as an escalation point for key customer relationships, including executive and C-suite interactions. * Manage internal and external escalations, collaborating with senior leadership and C-suite ...
Westerville, OH · On-site
$176K - $199K/yr
They will partner cross-functionally across the organization, influence senior stakeholders, and serve as an escalation point for key customer relationships, including executive and C-suite ...
Quick apply
Westerville, OH · On-site
$176K - $199K/yr
They will partner cross-functionally across the organization, influence senior stakeholders, and serve as an escalation point for key customer relationships, including executive and C-suite ...
Westerville, OH • On-site, Remote
Full-time
Posted 4 days ago
The Tier 2 Application Support Engineer provides advanced technical support for VPL's healthcare logistics and pharmacy shipping applications, with a primary focus on High Value Shipping (HVS) solutions. This role serves as the escalation point for complex applications, integration, workflow, and system issues that cannot be resolved through standard Tier 1 support processes.
The engineer partners closely with Customer Care, Engineering, Product, Carrier Operations, and Implementation teams to investigate issues, perform root cause analysis, support customer implementations, and ensure timely resolution of customer-impacting incidents.
Key Responsibilities
Technical Support & Escalation Management
Serve as the primary escalation point for complex application and technical support issues.
Troubleshoot software, database, workflow, integration, and system-related problems.
Perform root cause analysis and document findings and resolutions.
Partner with Engineering on product defects, bug validation, and enhancement requests.
Provide timely communication and updates throughout the escalation lifecycle.
Application & Integration Support
Support VPL applications, shipping platforms, carrier integrations, and pharmacy-related workflows.
Investigate issues involving APIs, data integrations, carrier connections, and application configurations.
Use logs, SQL queries, remote access tools, and diagnostic utilities to identify and resolve problems.
Validate system functionality and configuration changes following releases and updates.
Customer Care Partnership
Support Customer Care Managers with advanced technical investigations.
Review escalated cases and ensure proper troubleshooting processes are followed.
Provide technical guidance and knowledge transfer to frontline support teams.
Assist with customer communications requiring technical expertise.
Implementation & Product Support
Assist with customer onboarding, implementations, migrations, and product rollouts.
Support post-go-live stabilization and technical validation activities.
Collaborate with Product and Engineering teams during release and testing activities.
Documentation & Continuous Improvement
Maintain troubleshooting guides, SOPs, knowledge articles, and technical documentation.
Identify recurring issues and recommend process or product improvements.
Participate in training, cross-functional initiatives, and continuous improvement efforts.
Required Qualifications
3+ years of experience in technical support, application support, implementation, or related roles.
Experience troubleshooting software applications, integrations, and technical workflows.
Working knowledge of:
Windows Server and Windows Services
PostgreSQL or relational databases
Application logs and diagnostic tools
APIs and system integrations
Experience using ticketing systems such as Zendesk or Salesforce.
Strong analytical, problem-solving, and communication skills.
Ability to manage multiple priorities in a fast-paced environment.
Preferred Qualifications
Experience supporting healthcare, pharmacy, logistics, or transportation technology.
Familiarity with carrier integrations such as UPS, FedEx, USPS, or courier platforms.
Experience with SQL, reporting, and data analysis.
Experience supporting SaaS and hybrid on-premise applications.
Experience with customer onboarding, implementations, or technical project support.
Sourced by ZipRecruiter
51 - 200 Employees
Columbus, OH, US
2001