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Salesforce Support Engineer Jobs in Boston, MA (NOW HIRING)

Atria Group LLC

Salesforce Developer

Norwood, MA · On-site

$62.75 - $83/hr

Our company provides application analysis, design, development and programming, software ... Experience working on Salesforce support projects (handle user communication, understand issues ...

Maverick Technology Partners

Salesforce Developer

Boston, MA · On-site

$60.25 - $79.75/hr

We are seeking a Senior Salesforce Developer for a full-time position in Boston. Our client has an ... Additionally, the role includes supporting integration work between Salesforce and NetSuite (ERP). ...

Sentinel Group

Salesforce/Software Engineer

Wakefield, MA · On-site

$95K - $105K/yr

The Salesforce Engineer is part of the development team and is responsible for supporting, enhancing, integrating, and extending Sentinel's business applications, with a primary focus on the ...

Audax Group

Salesforce Developer

Boston, MA

$105K - $128K/yr

Audax Group is seeking a Salesforce Developer to support the design, build, and enhancement of solutions within our Salesforce platform. This individual will be responsible for executing technical ...

Audax Group

Salesforce Developer

Boston, MA · On-site

$60.25 - $79.75/hr

Audax Group is seeking a Salesforce Developer to support the design, build, and enhancement of solutions within our Salesforce platform. This individual will be responsible for executing technical ...

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All JobsSalesforce Support Engineer JobsSalesforce Support Engineer Jobs in Boston, MA

Salesforce Support Engineer information

See Boston, MA salary details

$41.3K

$91.6K

$161.9K

How much do salesforce support engineer jobs pay per year?

As of Jul 28, 2026, the average yearly pay for salesforce support engineer in Boston, MA is $91,577.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,600.00 and $113,500.00 per year, depending on experience, location, and employer.

What is a Salesforce Support Engineer job?

A Salesforce Support Engineer is responsible for troubleshooting, resolving technical issues, and providing support for Salesforce users within an organization. They work closely with administrators, developers, and end-users to ensure the system runs smoothly. Their tasks include diagnosing system errors, configuring Salesforce settings, and assisting with integrations. They may also provide training and documentation to help users optimize their Salesforce experience. Strong problem-solving skills, knowledge of Salesforce architecture, and effective communication are key to this role.

What are the key skills and qualifications needed to thrive in the Salesforce Support Engineer position, and why are they important?

To excel as a Salesforce Support Engineer, you need a solid background in Salesforce administration, troubleshooting, and understanding of CRM workflows, generally demonstrated by a relevant degree or equivalent experience. Familiarity with tools such as Salesforce Service Cloud, Apex, SOQL, and Salesforce Administrator certification are highly valued. Strong problem-solving abilities, clear communication, and customer-focused attitude help you address user issues efficiently and collaborate with diverse teams. These skills are crucial to ensure smooth system operation, resolve technical problems, and deliver a positive user experience for clients and stakeholders.

What does a typical day look like for a Salesforce Support Engineer?

A typical day for a Salesforce Support Engineer involves responding to user inquiries, troubleshooting technical issues within the Salesforce platform, and collaborating with other IT and business teams to resolve complex problems. You may also be tasked with monitoring system performance, documenting solutions, and participating in regular team meetings to discuss ongoing projects or updates. Alongside technical problem-solving, you'll often work directly with end-users to understand their needs and provide guidance on best practices. This mix of responsibilities offers variety in your workday and opportunities to make a direct impact on operational efficiency.

What are the most commonly searched types of Salesforce Support Engineer jobs in Boston, MA? The most popular types of Salesforce Support Engineer jobs in Boston, MA are:
What are popular job titles related to Salesforce Support Engineer jobs in Boston, MA? For Salesforce Support Engineer jobs in Boston, MA, the most frequently searched job titles are:
What job categories do people searching Salesforce Support Engineer jobs in Boston, MA look for? The top searched job categories for Salesforce Support Engineer jobs in Boston, MA are:
Salesforce Support Engineer jobs near you
Infographic showing various Salesforce Support Engineer job openings in Boston, MA as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $91,572 per year, or $44 per hour.

Salesforce Developer

Atria Group LLC

Norwood, MA • On-site

$62.75 - $83/hr

Other

Posted 4 days ago

Job description

Company Description

We specialize in Staffing, Consulting, Software Development, and Training along with IT services to small to medium size companies. AG's primary objective is to help companies maximize their IT resources and meet the ever-changing IT needs and challenges.

In addition, AG offers enterprise resource planning and enterprise application integration, supply-chain management, e-commerce solutions, and B2B public exchanges and B2B process integration solutions. Our company provides application analysis, design, development and programming, software engineering, systems development, testing, integration, and implementation, and management consulting services to various clients - including governmental agencies and private companies - throughout the United States and India.

We provide these services in multiple computing environments and use technologies such as client/server architecture, object-oriented programming languages and tools, distributed database management systems, state-of-the-art networking, and communications infrastructures. Our honest and realistic approach to recruiting dictates that AG does not entice or lure engineers from their employers. We represent only high caliber technical professionals who have committed to making a change required by career.

Job Description

Relevant Experience (Years)                                     

10+ years experience in working on (develop/design) CRM and/or Enterprise Class Solutions

5+ year's experience with Salesforce.com

Technical/Functional Skills                         

  • Certified Salesforce.com Developer
  • Experience on Service Cloud is preferred
  • Contact Center experience is preferred
  • Experience in Insurance and/or Financial Services Projects will be good to have
  • Functional and technical knowledge of Salesforce.com and the force.com platform
  • Experience working on Salesforce support projects (handle user communication, understand issues/defects / change requirements, perform impact analysis, create tickets as approp., perform development for changes, lead onsite-offshore team, status and metrics reporting)
  • Custom development experience in Force.com(Apex, visualforce), integration with other enterprise applications and salesforce.com ecosystem applications
  • Experience in designing/developing Web Services/Rest API to interface with other systems
  • Experience with Enterprise Integration and ETL tools
  • Experience deploying web based and enterprise systems using industry standard environments including XML, SQL, HTTP/HTTPS,FTP, Java, JavaScript, jQuery

Experience Required                                    

10+ years experience in working on (develop/design/architect) CRM and/or Enterprise Class Solutions

Roles & Responsibilities             

  • Provide support on Salesforce platform (day-to-day) defects, enhancement and changes to the application
  • Understand customer's business requirements and technical environment to develop an optimal solution
  • Design solutions on the Salesforce.com Platform leveraging design patterns (standards & solution specific)
  • Collaborate with the different product vendors/app groups while designing the interfaces with 3rd party services, backend systems and various monitoring/analytical tools
  • Lead the development team in delivering the solution
  • Perform quality assurance on deliverables and work products
  • Audit, uncover and resolve data integrity issues
  • Recommend best practices

Generic Managerial/Soft Skills

1. Energetic, enthusiastic and professional attitude

2. Strong communication and interpersonal skills

3. Good analytical, problem solving and troubleshooting & Client negotiation skills.

4. Looking for a self-driven, passionate individual

5. Self-starter and go getter

Qualifications

Education           

Bachelor's / Master's degree in technology field or equivalent work experience

Additional Information
  1. Good comm skills are a big priority
  2. Duration: 12+ Months 

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