Manager Salesforce Support Engineer Jobs in Boston, MA

Overview

Alnylam is the world's leading RNA interference (RNAi) company, dedicated to transforming the lives of patients through innovative medicines. As Alnylam continues to scale and evolve our patient support capabilities, we are implementing a new Patient Services CRM foundation on Salesforce Life Sciences Cloud (LSC), transitioning from a legacy platform to enable a scalable, compliant, and usercentric solution.

The Sr. Manager, Strategic Technologies role will play a critical role in the build, integration, and ongoing operations of Salesforce LSC for Patient Services, while also helping establish the engineering standards, patterns, and reusable components needed to support future Salesforce initiatives across additional CRM and engagement domains. This role requires a highly capable, handson developer who can deliver highquality solutions, guide implementation decisions, and ensure the platform remains scalable and supportable as adoption expands.

Qualifications

* Serve as a senior technical contributor for the Salesforce platform, delivering handson (Apex, Lightning Web Components, Visualforce, APIs, custom objects, Flows, Lightning pages and apps, security models etc.) development across configuration and code to support business and future Salesforce initiatives.

* Partner with business and technology stakeholders to translate objectives into scalable technical designs, implementation plans, and delivery roadmaps following Salesforce best practices.

* Design, build and support Salesforce capabilities supporting business workflows, reporting, and integration with thirdparty systems.

* Provide technical leadership during implementation, including architecture/design reviews, build quality oversight, and adherence to engineering best practices.

* Drive delivery across the full SDLC, including estimation, development, code review, testing support, release planning, and postrelease stabilization.

Platform Engineering, Reuse & Standards

* Establish and enforce Salesforce engineering standards including environment management, code review practices, automated testing expectations, documentation of technical decisions, and maintainability guidelines.

* Build reusable platform assets (shared components, common objects/patterns, integration utilities, and reference implementations) that accelerate delivery across future CRM domains.

* Contribute to Salesforce platform strategy decisions (environment strategy, packaging/release practices, performance patterns, and guardrails) that support scale and long-term operability.

* Mentor and upskill other developers and admin/config resources by promoting strong engineering practices and pragmatic platform design.

Integration, Data & Operational Readiness

* Build and support integrations between Salesforce to other Salesforce instances and enterprise/third-party systems, ensuring appropriate error handling, monitoring/observability, and operational resilience.

* Contribute to data architecture and quality patterns for Patient Services and future domains, including validation strategies, consistent data capture, and reporting enablement.

* Partner with security, privacy, compliance, and validation stakeholders to ensure solutions meet internal standards and regulated expectations.

* Support ongoing operations: monitoring, incident response, defect remediation, root cause analysis, performance tuning, and continuous improvement.

Roadmap Expansion & Future CRM Domain Readiness

* Support technical planning for future Salesforce expansion beyond Patient Services, including assessment of data model fit, integration impacts, migration considerations, and platform scalability.

* Contribute to evaluation of lifecycle CRM strategy options and technical implications, ensuring decisions are informed by platform realities and delivery/operational constraints.

Vendor Partnership & Delivery Oversight

* Work effectively with implementation partners to review designs, assess tradeoffs, and ensure build quality meets Alnylam expectations for scalability, security, and maintainability.

* Serve as a technical escalation point for complex platform issues and delivery risks, proposing pragmatic solutions and driving resolution to closure.

Qualifications

* Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent practical experience).

* Required: 8+ years of overall software development experience, including 5+ years of hands-on Salesforce development (Apex/LWC), with increasing responsibility for solution design and technical leadership.

* Demonstrated ability to operate at both technical depth and business context, translating requirements into high-quality, scalable solutions.

* Strong experience with integrations and enterprise system connectivity (middleware/API patterns, data sync, error handling, and production support).

* Experience delivering and supporting CRM solutions in regulated environments (healthcare/biopharma preferred).

* Excellent communication skills (oral and written) and ability to collaborate effectively with product owners, business partners, and external vendors.

Preferred

* Experience with Patient Services / patient support workflows (enrollment, consent, case/support processes) and related reporting needs.

* Experience implementing or operating Salesforce industry solutions like Omni Channel, Orchestration, Experience Cloud, knowledge management and/or complex CRM transformations.

* Salesforce certifications (Platform Developer I/II, JavaScript Developer I, Application Architect/System Architect) are a plus.

#LI-Hybrid #LI-LN1

U.S. Pay Range

$146,400.00 - $198,000.00

The pay range reflects the full-time base salary range we expect to pay for this role at the time of posting. Base pay will be determined based on a number of factors including, but not limited to, relevant experience, skills, and education. This role is eligible for an annual short-term incentive award (e.g., bonus or sales incentive) and an annual long-term incentive award (e.g., equity).

Alnylam's robust Total Rewards package is designed to support your overall health and well-being. We offer comprehensive benefits including medical, dental, and vision coverage, life and disability insurance, a lifestyle reimbursement program, flexible spending and health savings accounts and a 401(k)with a generous company match. Eligible employees enjoy paid time off, wellness days, holidays, and two company-wide recharge breaks. We also offer generous family resources and leave. Our commitment to your well-being reflects our belief that caring for our people fuels the impact we create together.

Learn more about these and additional benefits offered by Alnylam by visiting the Benefits section of the Careers website: https://www.alnylam.com/careers

AboutAlnylam

We are the leader in RNAi therapeutics- a revolutionaryapproach with the potential to transform the lives of people with rare and common diseases. Built on Nobel Prize-winning science, Alnylam has delivered the breakthroughs that made RNAi therapeutics possibleand are just at the beginning of what's possible. Our deep pipeline, late-stage programs, and bold vision reflect our core values: fierce innovation, passion for excellence, purposeful urgency, open culture and commitment to people. We're proud to be a globally recognized top employer, wherean authentic, inclusive culture and breakthrough thinkingfuel one another.

At Alnylam, we commit to an inclusive recruitment process and equal employment opportunity. Qualified applicants will receive consideration for employment without regard to their sex, gender or gender identity, sexual orientation, race, color, ethnicity, national origin, ancestry, citizenship, religion, creed, physical or mental disability, pregnancy status or related conditions, genetic information, veteran or military status, marital or familial status, political affiliation, age, or any other factor protected by federal, state, or local law. Alnylam is an E-Verify Employer.