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Full Time Salesforce Support Engineer Jobs in Boston, MA

Atria Group LLC

Salesforce Developer

Norwood, MA

$62.75 - $83/hr

Our company provides application analysis, design, development and programming, software ... Experience working on Salesforce support projects (handle user communication, understand issues ...

Aegis Solutions

Be Seen First

Support Engineer L2

Walpole, MA · On-site

$50K - $70K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Aegis Solutions are seeking a detail-oriented, hands-on Hardware Support Engineer to join our Third ... Experience using Salesforce for logging and tracking support requests. Customer Service: Excellent ...

Wellington Management

Lead Salesforce Software Engineer

Boston, MA · Hybrid

$60.25 - $79.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Hybrid - Any Wellington Management office location Time Type: Full-time About the Role We are ... Experience architecting Salesforce solutions supporting sales, client servicing, pipeline ...

Wellington Management

Lead Salesforce Software Engineer

Needham, MA · Hybrid

$60.50 - $80/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Hybrid - Any Wellington Management office location Time Type: Full-time About the Role We are ... Experience architecting Salesforce solutions supporting sales, client servicing, pipeline ...

Unifirst

Innovation Support Engineer

Wilmington, MA

$95K - $114K/yr

UniFirst Corporation is currently seeking a full-time Innovation Support Engineer to join our expanding and high-performing Innovation Engineering Team. As an Innovation Support Engineer, your ...

UniFirst

Innovation Support Engineer

Wilmington, MA · On-site

$95K - $114K/yr

UniFirst Corporation is currently seeking a full-time Innovation Support Engineer to join our expanding and high-performing Innovation Engineering Team. As an Innovation Support Engineer, your ...

Unifirst

Innovation Support Engineer

Wilmington, MA · On-site

$95K - $114K/yr

UniFirst Corporation is currently seeking a full-time Innovation Support Engineer to join our expanding and high-performing Innovation Engineering Team. As an Innovation Support Engineer, your ...

MFS

Lead Salesforce Software Engineer

Boston, MA · On-site

$110K - $158K/yr

  • Medical

  • Dental

  • Retirement

At MFS, you will find a culture that supports you in doing what you do best. Our employees work ... full-time basis. This position is not eligible for sponsorship. Base Salary Range: $110,000.00 ...

New

Devoted Health

Support Engineer

Waltham, MA · On-site +1

$55K - $64K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Universal Support: Provide technical support for our entire workforce, whether they are in-office ... Our total rewards package is for full time employees only. Intern and Contract positions are not ...

New

Sentinel Group

Salesforce/Software Engineer

Wakefield, MA · On-site

$95K - $105K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Salesforce Engineer is part of the development team and is responsible for supporting, enhancing, integrating, and extending Sentinel's business applications, with a primary focus on the ...

Commonwealth of Massachusetts

Salesforce Developer

Boston, MA · Hybrid

$60.25 - $79.75/hr

The Salesforce Developer supports Executive Office of Housing and Livable Communities (EOHLC ... Applicants must have (A) at least two (2) years of full-time or equivalent part-time professional ...

Audax Group

Salesforce Developer

Boston, MA

$60.25 - $79.75/hr

  • Medical

  • Life

  • Retirement

  • PTO

Audax Group is seeking a Salesforce Developer to support the design, build, and enhancement of solutions within our Salesforce platform. This individual will be responsible for executing technical ...

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All JobsSalesforce Support Engineer JobsFull Time Salesforce Support Engineer JobsFull Time Salesforce Support Engineer Jobs in Boston, MA

Full Time Salesforce Support Engineer information

See Boston, MA salary details

$41.3K

$91.6K

$161.9K

How much do full time salesforce support engineer jobs pay per year?

As of Aug 15, 2026, the average yearly pay for full time salesforce support engineer in Boston, MA is $91,577.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,600.00 and $113,500.00 per year, depending on experience, location, and employer.

What are some common challenges faced by full time Salesforce support engineers, and how can I prepare for them?

Full Time Salesforce Support Engineers often encounter challenges such as resolving complex user issues, managing multiple support tickets with varying priorities, and keeping up with frequent Salesforce platform updates. To prepare, it's helpful to develop strong problem-solving skills, stay current with Salesforce release notes, and practice clear communication with both technical and non-technical stakeholders. Being proactive about learning and leveraging Salesforce documentation will also help streamline issue resolution and improve customer satisfaction.

What is the difference between Full Time Salesforce Support Engineer vs Salesforce Administrator?

AspectFull Time Salesforce Support EngineerSalesforce Administrator
CertificationsSalesforce Certified Support Specialist, Admin certifications beneficialSalesforce Certified Administrator (ADM 201) required
Work EnvironmentTechnical support, troubleshooting, issue resolutionSystem configuration, user management, process automation
ResponsibilitiesSupport users, resolve technical issues, maintain system healthCustomize Salesforce, manage users, create reports/dashboards

While both roles require Salesforce knowledge and certifications, a Full Time Salesforce Support Engineer primarily focuses on technical support and troubleshooting, whereas a Salesforce Administrator handles system configuration and user management. The Support Engineer role is more technical and reactive, while the Administrator role involves proactive system setup and optimization.

What does a full time Salesforce support engineer do?

A Full Time Salesforce Support Engineer is responsible for providing technical support and troubleshooting for Salesforce users within an organization. They help resolve issues related to Salesforce applications, ensure system functionality, and often assist with user training and best practices. Additionally, they may collaborate with development and administration teams to implement updates, customize workflows, and enhance the overall Salesforce experience. Their goal is to maintain smooth operation of Salesforce platforms and address any problems users encounter efficiently.

What are the key skills and qualifications needed to thrive as a full time Salesforce support engineer, and why are they important?

To thrive as a Full Time Salesforce Support Engineer, you need a strong understanding of Salesforce architecture, troubleshooting, and CRM management, typically demonstrated by a degree in computer science or related field and Salesforce certifications such as Salesforce Administrator or Platform App Builder. Familiarity with tools like Salesforce Service Cloud, Apex, SOQL, and case management systems is essential. Excellent problem-solving abilities, effective communication, and a customer-focused mindset are crucial soft skills for this role. These skills and qualities are important because they ensure timely resolution of technical issues, high customer satisfaction, and smooth operation of Salesforce environments.

What are the most commonly searched types of Salesforce Support Engineer jobs in Boston, MA?

The most popular types of Salesforce Support Engineer jobs in Boston, MA are:

Full Time Salesforce Support Engineer jobs near you

Salesforce Developer

Atria Group LLC

Norwood, MA

$62.75 - $83/hr

Full-time

Re-posted 23 days ago

Job description

Company Description

We specialize in Staffing, Consulting, Software Development, and Training along with IT services to small to medium size companies. AG's primary objective is to help companies maximize their IT resources and meet the ever-changing IT needs and challenges.

In addition, AG offers enterprise resource planning and enterprise application integration, supply-chain management, e-commerce solutions, and B2B public exchanges and B2B process integration solutions. Our company provides application analysis, design, development and programming, software engineering, systems development, testing, integration, and implementation, and management consulting services to various clients - including governmental agencies and private companies - throughout the United States and India.

We provide these services in multiple computing environments and use technologies such as client/server architecture, object-oriented programming languages and tools, distributed database management systems, state-of-the-art networking, and communications infrastructures. Our honest and realistic approach to recruiting dictates that AG does not entice or lure engineers from their employers. We represent only high caliber technical professionals who have committed to making a change required by career.

Job Description

Relevant Experience (Years)                                     

10+ years experience in working on (develop/design) CRM and/or Enterprise Class Solutions

5+ year's experience with Salesforce.com

Technical/Functional Skills                         

  • Certified Salesforce.com Developer
  • Experience on Service Cloud is preferred
  • Contact Center experience is preferred
  • Experience in Insurance and/or Financial Services Projects will be good to have
  • Functional and technical knowledge of Salesforce.com and the force.com platform
  • Experience working on Salesforce support projects (handle user communication, understand issues/defects / change requirements, perform impact analysis, create tickets as approp., perform development for changes, lead onsite-offshore team, status and metrics reporting)
  • Custom development experience in Force.com(Apex, visualforce), integration with other enterprise applications and salesforce.com ecosystem applications
  • Experience in designing/developing Web Services/Rest API to interface with other systems
  • Experience with Enterprise Integration and ETL tools
  • Experience deploying web based and enterprise systems using industry standard environments including XML, SQL, HTTP/HTTPS,FTP, Java, JavaScript, jQuery

Experience Required                                    

10+ years experience in working on (develop/design/architect) CRM and/or Enterprise Class Solutions

Roles & Responsibilities             

  • Provide support on Salesforce platform (day-to-day) defects, enhancement and changes to the application
  • Understand customer's business requirements and technical environment to develop an optimal solution
  • Design solutions on the Salesforce.com Platform leveraging design patterns (standards & solution specific)
  • Collaborate with the different product vendors/app groups while designing the interfaces with 3rd party services, backend systems and various monitoring/analytical tools
  • Lead the development team in delivering the solution
  • Perform quality assurance on deliverables and work products
  • Audit, uncover and resolve data integrity issues
  • Recommend best practices

Generic Managerial/Soft Skills

1. Energetic, enthusiastic and professional attitude

2. Strong communication and interpersonal skills

3. Good analytical, problem solving and troubleshooting & Client negotiation skills.

4. Looking for a self-driven, passionate individual

5. Self-starter and go getter

Qualifications

Education           

Bachelor's / Master's degree in technology field or equivalent work experience

Additional Information
  1. Good comm skills are a big priority
  2. Duration: 12+ Months 

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