Full Time Salesforce Support Engineer Jobs in Boston, MA

We specialize in Staffing, Consulting, Software Development, and Training along with IT services to small to medium size companies. AG's primary objective is to help companies maximize their IT resources and meet the ever-changing IT needs and challenges.

In addition, AG offers enterprise resource planning and enterprise application integration, supply-chain management, e-commerce solutions, and B2B public exchanges and B2B process integration solutions. Our company provides application analysis, design, development and programming, software engineering, systems development, testing, integration, and implementation, and management consulting services to various clients - including governmental agencies and private companies - throughout the United States and India.

We provide these services in multiple computing environments and use technologies such as client/server architecture, object-oriented programming languages and tools, distributed database management systems, state-of-the-art networking, and communications infrastructures. Our honest and realistic approach to recruiting dictates that AG does not entice or lure engineers from their employers. We represent only high caliber technical professionals who have committed to making a change required by career.

Relevant Experience (Years)                                     

10+ years experience in working on (develop/design) CRM and/or Enterprise Class Solutions

5+ year's experience with Salesforce.com

Technical/Functional Skills                         

• Certified Salesforce.com Developer
  
• Experience on Service Cloud is preferred
  
• Contact Center experience is preferred
  
• Experience in Insurance and/or Financial Services Projects will be good to have
  
• Functional and technical knowledge of Salesforce.com and the force.com platform
  
• Experience working on Salesforce support projects (handle user communication, understand issues/defects / change requirements, perform impact analysis, create tickets as approp., perform development for changes, lead onsite-offshore team, status and metrics reporting)
  
• Custom development experience in Force.com(Apex, visualforce), integration with other enterprise applications and salesforce.com ecosystem applications
  
• Experience in designing/developing Web Services/Rest API to interface with other systems
  
• Experience with Enterprise Integration and ETL tools
  
• Experience deploying web based and enterprise systems using industry standard environments including XML, SQL, HTTP/HTTPS,FTP, Java, JavaScript, jQuery

Experience Required                                    

10+ years experience in working on (develop/design/architect) CRM and/or Enterprise Class Solutions

Roles & Responsibilities             

• Provide support on Salesforce platform (day-to-day) defects, enhancement and changes to the application
  
• Understand customer's business requirements and technical environment to develop an optimal solution
  
• Design solutions on the Salesforce.com Platform leveraging design patterns (standards & solution specific)
  
• Collaborate with the different product vendors/app groups while designing the interfaces with 3rd party services, backend systems and various monitoring/analytical tools
  
• Lead the development team in delivering the solution
  
• Perform quality assurance on deliverables and work products
  
• Audit, uncover and resolve data integrity issues
  
• Recommend best practices
  

Generic Managerial/Soft Skills

1. Energetic, enthusiastic and professional attitude

2. Strong communication and interpersonal skills

3. Good analytical, problem solving and troubleshooting & Client negotiation skills.

4. Looking for a self-driven, passionate individual

5. Self-starter and go getter

Education           

Bachelor's / Master's degree in technology field or equivalent work experience

1. Good comm skills are a big priority
2. Duration: 12+ Months