Salesforce Support Engineer Jobs in Boston, MA (NOW HIRING)

About the Organization :
The Executive Office of Health and Human Services is comprised of 11 agencies and the MassHealth program. EOHHS seeks to promote the health, resilience, and independence of the nearly one in three residents of the Commonwealth we serve. Our public health programs touch every community in the Commonwealth. To know more about EOHHS please visit https://www.mass.gov/orgs/executive-office-of-health-and-human-services .
About the Role :
The EHS-IT team supporting multiple Salesforce implementations within the Executive Office of Health and Human Services (EHS) is seeking a Salesforce Developer in the central Enterprise Applications Team. The person hired for this position should have application development experience supporting all phases of a Salesforce-based Enterprise Application including but not limited to: requirements, design, development, testing and implementation. This role requires a balance of administrative skills and hands-on development exposure with OmniStudio, Apex, Lightning Web Components (LWC), and third-party integrations. The person hired will be working in a matrixed organizational structure in multiple projects at a time, interfacing with different roles within EHS-IT and corresponding business partners.
EHS-IT is looking for a well-organized, result driven candidate who possesses these qualities.
The primary work location for this role will be at 1 Enterprise Drive, Quincy, Massachusetts 02171. The work schedule for this position is Monday thru Friday, 8:00AM to 4:00PM EST. This position would be expected to follow a hybrid model of reporting to work that combines in-office workdays and work from home days as needed. The developer is expected to occasionally travel to satellite offices within the Commonwealth of MA.
Responsibilities :

• Participate and collaborate with a solution integrator to design, develop, and implement a Salesforce solution, ensuring they align with client requirements and Salesforce best practices.
• Develop custom applications, integrations, and automation using OmniStudio, Apex, Visualforce, Lightning Web Components (LWC), and SOQL/SOSL & PSS.
• Design and implement data models, workflows, process builders, and Lightning flows to optimize business processes.
• Develop and assist with data migration of existing systems into Salesforce which ensuring data integrity and quality.
• Integrate Salesforce with external systems using APIs, middleware, and ETL tools.
• Participate in vendor code reviews, adhere to coding standards, and maintain high-quality code under supervision of senior developer.
• Help troubleshoot and resolve technical issues, performance bottlenecks, and data integrity problems.
• Collaborate with cross-functional teams in gathering requirements, keeping Salesforce best practices in mind to ensure successful project delivery.
• Participate in client meetings, agile methodologies including daily stand-ups, sprint planning, etc.
• Contribute to the development of reusable components, frameworks, and best practices to enhance productivity and quality.
• Leverage standard tools such as GitHub, Azure DevOps and CiCd processes for code deployment where feasible.

Preferred Qualifications :

• 1-2 years of hands-on Salesforce development experience.
• Basic Apex programming skills with a solid understanding of SOQL and SOSL query languages including governor limit awareness.
• Familiarity with Public Sector Solutions (Grants Management, Case Management, etc).
• Knowledge of OmniStudio components and ability to build and troubleshoot subsystems.
• Experience developing within Lightning Experience including Lightning Web Components (LWC) development patterns and component lifecycle.
• Understanding of the Salesforce security model including profiles, permission sets, roles, etc.
• Hands-on work with Salesforce deployment tools such as Change Sets, VS Code with Salesforce extensions, or SFDX/SF CLI for metadata management and sandbox-to-production deployments.
• Effective communication and collaboration skills; demonstrated ability to work cross-functionally with technical and non-technical audiences.
• Salesforce Certified Platform Administrator.

Pre-Offer Process:
A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori
Education, licensure and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines.
Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth's website.
ADA Reasonable Accommodation: If you require a reasonable accommodation with the application/interview process, please contact us at: EOHHS Candidate ADA Requests
For questions, please contact the Office of Human Resources at 1-800-510-4122 and select option #4.
Qualifications:
First consideration will be given to those applicants that apply within the first 14 days.
Minimum Entrance Requirements:
Applicants must have (A) at least one (1) year of full-time or equivalent part-time professional or practical experience in information technology application development and support or (B) any equivalent combination of the required experience and the substitutions below.
Substitutions:
I. An Associate's degree or higher in a related field may be substituted for the required experience.
Salary placement is determined by a combination of factors, including the candidate's years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division's Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range.
Comprehensive Benefits
When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.
Want the specifics? Explore our Employee Benefits and Rewards!
An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.
The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.