ZipRecruiter

Log In

1

Technical Support Engineer Jobs in Boston, MA (NOW HIRING)

MKS Instruments

Technical Support Engineer

Wilmington, MA · On-site

$88K - $105K/yr

As a Technical Support Engineer at MKS, you will partner with Service Technicians, Field Service Engineers, Sales teams, and customers to provide expert-level troubleshooting guidance and technical ...

New

Flywire

Technical Support Engineer II

Boston, MA · On-site

The Opportunity We are seeking a highly motivated and talented Technical Support Engineer II to work directly with customers and cross-functional teams on daily support and operational tasks. In this ...

Flywire

Technical Support Engineer II

Boston, MA · On-site

The Opportunity We are seeking a highly motivated and talented Technical Support Engineer II to work directly with customers and cross-functional teams on daily support and operational tasks. In this ...

Onto

Technical Support Engineer 3

Wilmington, MA · On-site

Position Summary The Technical Product Support Engineer (TPSE) is a key member of Onto Innovation's technical support organization, responsible for delivering expert-level technical support to ...

Onto

Technical Support Engineer 3

Wilmington, MA

Position Summary The Technical Product Support Engineer (TPSE) is a key member of Onto Innovation's technical support organization, responsible for delivering expertlevel technical support to ...

RadNet

Technical Support Engineer, PACS

Somerville, MA · On-site

$73K - $100K/yr

Responsibilities Job Summary The Technical Support Engineer, PACS is the first point of contact for users, providing expert support, troubleshooting issues, and contributing to a seamless healthcare ...

RadNet

Technical Support Engineer, PACS

Somerville, MA · On-site

$73K/yr

Responsibilities Job Summary The Technical Support Engineer, PACS is the first point of contact for users, providing expert support, troubleshooting issues, and contributing to a seamless healthcare ...

Deephealth

Technical Support Engineer, PACS

Somerville, MA · On-site

$73K - $100K/yr

Responsibilities Job Summary The Technical Support Engineer, PACS is the first point of contact for users, providing expert support, troubleshooting issues, and contributing to a seamless healthcare ...

next page

Showing results 1-20

All JobsTechnical Support Engineer JobsTechnical Support Engineer Jobs in Boston, MA

Technical Support Engineer information

See Boston, MA salary details

$40.7K

$85.8K

$129.8K

How much do technical support engineer jobs pay per year?

As of Aug 16, 2026, the average yearly pay for technical support engineer in Boston, MA is $85,850.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,000.00 and $107,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support engineer?

To thrive as a Technical Support Engineer, you need a strong foundation in troubleshooting, computer networking, and system diagnostics, often supported by a degree in IT or computer science. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are commonly required. Excellent communication, patience, and problem-solving abilities help you resolve issues effectively and build positive customer relationships. These skills ensure timely resolution of technical problems, customer satisfaction, and smooth operation of technology systems.

What is a technical support engineer?

Technical support engineers work with companies to solve technical issues within their computer systems. As a technical support engineer, you troubleshoot computer hardware and software issues with employees. You work to resolve the problems and try to prevent them from happening again. Some technical support engineers work primarily over the phone or computer, guiding the staff to fix the problems remotely. For more substantial issues, technical support engineers may travel to the client’s office to resolve the issue in person.

How does a technical support engineer typically collaborate with other departments to resolve complex customer issues?

Technical Support Engineers frequently work cross-functionally with teams such as development, quality assurance, and product management to resolve complex technical problems. When an issue cannot be resolved through standard troubleshooting, engineers escalate cases and share detailed findings with these departments. This collaboration ensures that customer feedback is communicated, bugs are addressed, and permanent solutions are implemented. Regular meetings and clear documentation are essential for smooth teamwork and successful problem resolution.

What does a technical support engineer do?

A Technical Support Engineer helps customers and clients troubleshoot and resolve technical issues related to products or services. They provide assistance via phone, email, chat, or in person, and may also guide users through installation, configuration, and maintenance processes. In addition to solving immediate problems, Technical Support Engineers often document solutions, escalate complex issues, and work with development or engineering teams to resolve deeper technical challenges. Their goal is to ensure customer satisfaction by delivering effective and timely support.
More about Technical Support Engineer jobs

What are popular job titles related to Technical Support Engineer jobs in Boston, MA?

For Technical Support Engineer jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Technical Support Engineer jobs in Boston, MA look for?

The top searched job categories for Technical Support Engineer jobs in Boston, MA are:

What cities near Boston, MA are hiring for Technical Support Engineer jobs?

Cities near Boston, MA with the most Technical Support Engineer job openings:

Technical Support Engineer jobs near you
Infographic showing various Technical Support Engineer job openings in Boston, MA as of August 2026, with employment types broken down into 75% Full Time, 20% Contract, and 5% Nights. Highlights an 85% In-person, 5% Hybrid, and 10% Remote job distribution, with an average salary of $85,846 per year, or $41.3 per hour.

Technical Support Engineer

MKS Instruments

Wilmington, MA • On-site

$88K - $105K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

New

Job description

A Day in Your Life at MKS:
As a Technical Support Engineer at MKS, you will partner with Service Technicians, Field Service Engineers, Sales teams, and customers to provide expert-level troubleshooting guidance and technical support. Additionally, you will collaborate with Engineering, Quality, and Manufacturing teams in order to investigate and mitigate product performance concerns, spurring continuous design and process improvement. In this role, you will report to the Technical Support Manager.
You Will Make an Impact By:
  • Provide expert-level technical support to our valued customers, Field Service Engineers, Sales teams, and Service Technicians. This includes answering complex technical questions, performing in-depth troubleshooting, and resolving critical issues via phone, email, or in person.
  • Collaborate closely with Engineering, Quality, and Manufacturing teams to identify, analyze, and implement effective corrective actions for new product failure modes, ensuring continuous improvement.
  • Drive the seamless transition of new products from design to service, representing the Service organization in product development projects, communicating critical requirements, and proposing innovative solutions.
  • Develop and maintain comprehensive technical documentation, including technical memos, service bulletins, and high-quality training materials to empower our global teams.
  • Deliver engaging and effective training sessions on new and existing products to Field Service Engineers, customers, and Service Technicians, fostering their technical proficiency.
  • Travel Requirements: Up to 10% travel.

Skills You Bring:
  • An Associate's (AS) degree in a technical engineering field or equivalent practical experience is required; a Bachelor's (BS) degree is preferred.
  • A minimum of 2+ years of hands-on field service or technical support experience in a relevant industry.
  • A highly motivated, self-driven individual with a positive and proactive approach to complex problem-solving.
  • Strong business acumen, analytical capabilities, and outstanding interpersonal and communication skills, enabling effective interaction with diverse stakeholders.
  • Proven ability to communicate effectively and collaborate seamlessly with cross-functional teams.
  • Aptitude to manage multiple tasks and priorities efficiently with minimal supervision.
  • Good computer skills with a working knowledge of the MS Office suite.

Physical Demands and Working Conditions
US requirement due to Americans with Disabilities Act (ADA). However, each country is different due to employment laws, so HR Partner discretion is advised. See HR Partner with any questions.
  • Physical Demands and Working Conditions: Ability to sit or stand for extended periods while performing computer-based tasks and engaging in phone communication. Ability to work in an office environment and potentially in manufacturing or customer facilities, which may involve exposure to moderate noise levels and varying temperatures. Occasionally required to lift and/or move up to 25 pounds.

Compensation and Benefits:
Salary Pay Range: $88,425.00 TO $105,000.00 USD per year. This range is a good faith estimate of the expected salary range for this position, based on a wide range of factors including qualifications, experience and training, operational and business needs and other considerations permitted by law. At MKS, it is not typical for an individual to be hired at or near the top of the range for the role.
Bonus: This position is eligible for a discretionary annual bonus, in an amount to be determined by MKS [or as applicable].
Benefits: MKS offers a comprehensive benefits package, including health insurance coverage (medical, dental and vision), 401(k) with company match, life and disability insurance, 12 paid holidays, sick time, 15 paid vacation days, [6 weeks fully paid] parental leave, adoption assistance and tuition reimbursement [and for participation in any stock programs, signing bonus, etc.].
We are interested in a qualified candidate who is eligible to work in the United States. However, we will not be sponsoring work visas for this position, at this time.
MKS is an equal opportunity employer, including disability, veteran status and all categories protected by law. Please review our EOE statements for additional details. MKS is generally only hiring candidates who reside in states where we are registered to do business.
Globally, our policy is to recruit individuals from wide and diverse backgrounds. However, certain positions require access to controlled goods and technologies subject to the International Traffic in Arms Regulations (ITAR) or Export Administration Regulations (EAR). Applicants for these positions may need to be "U.S. persons." "U.S. persons" are generally defined as U.S. citizens, noncitizen nationals, lawful permanent residents (or, s), individuals granted asylum, and individuals admitted as refugees.
MKS Inc. and its affiliates and subsidiaries ("MKS") is an affirmative action and equal opportunity employer: diverse candidates are encouraged to apply. We win as a team and are committed to recruiting and hiring qualified applicants regardless of race, color, national origin, sex (including pregnancy and pregnancy-related conditions), religion, age, ancestry, physical or mental disability or handicap, marital status, membership in the uniformed services, veteran status, sexual orientation, gender identity or expression, genetic information, or any other category protected by applicable law. Hiring decisions are based on merit, qualifications and business needs. We conduct background checks and drug screens, in accordance with applicable law and company policies. MKS is generally only hiring candidates who reside in states where we are registered to do business.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
MKS is committed to working with and providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation during the application or interview process due to a disability, please contact us at: .
If applying for a specific job, please include the requisition number (ex: RXXXX), the title and location of the role

Apply