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Remote Azure Support Engineer Jobs in Boston, MA

10Beauty

Technical Support Engineer

Burlington, MA · Remote

We are seeking to hire our first Technical Support Engineer for Level 1 support at 10Beauty. This ... Guide members and field personnel through troubleshooting steps via phone, chat, video, and remote ...

10Beauty

Technical Support Engineer

Burlington, MA · Remote

$100K - $115K/yr

Technical Support Engineer Burlington, Massachusetts, United States 10Beauty is a robotics startup ... Guide members and field personnel through troubleshooting steps via phone, chat, video, and remote ...

Psyche Systems Corporation

Be Seen First

Implementation & Support Engineer

Hopkinton, MA · Remote

Previous experience with top-tier cloud solutions (Azure, AWS, GCP) * Previous experience with ... Employees enjoy flexible schedules, remote work, and autonomy in their daily activities, creating ...

New

Psyche Systems Corporation

Be Seen First

Implementation & Support Engineer

Hopkinton, MA · Remote

Previous experience with top-tier cloud solutions (Azure, AWS, GCP) * Previous experience with ... Employees enjoy flexible schedules, remote work, and autonomy in their daily activities, creating ...

New

ASCENDING

Azure Infrastructure Engineer

Boston, MA · Remote

$110K - $144.30K/yr

... Remote (EST Preferred) 6-month contract (potential to extend) Overview We are seeking a Senior Azure Infrastructure Engineer / Systems Engineer to design, implement, and support enterprise ...

Interra Health

Lead Application Support Engineer

Boston, MA · Remote

$150K - $170K/yr

... on Azure. • Maintain SLA compliance and ensure accurate, timely ticket documentation throughout ... Working Conditions & Environment: • Fully remote role within the United States • Periodic ...

ASCENDING LLC

Azure Infrastructure Engineer

Boston, MA · On-site +1

$116.80K - $153.20K/yr

... Remote (EST Preferred) 6-month contract (potential to extend) Overview We are seeking a Senior Azure Infrastructure Engineer / Systems Engineer to design, implement, and support enterprise ...

Akamai

Senior Product Support Engineer

Cambridge, MA · On-site +1

... Azure, Linode) and container-based deployment (Kubernetes or Docker) * Be eligible to obtain and ... Locations 145 Broadway, Cambridge, MA, 02142, US (Remote) * Citizenship required Yes * Is Security ...

krg technology inc

Azure Architect

Boston, MA · Remote

$69 - $90/hr

... Remote Apps etc. Experience and understanding of security requirements for cloud like IAM, Web ... and DevOps (preferred) Additional Information All your information will be kept confidential ...

Lovable

Enterprise Technical Support Engineer

Boston, MA · Remote

Enterprise Technical Support Engineer We're looking for an Enterprise Technical Support Engineer to ... This role is based in either Boston or Stockholm and is not eligible for remote work. We are unable ...

Redhat

Sr Principal Software Engineer (Azure)

Boston, MA · On-site +1

$193.39K - $318.98K/yr

Work with Red Hat's Global Customer Support team and partner support teams on resolving customer ... For positions with Remote-US locations, the actual salary range for the position may differ based ...

Red Hat

Sr Principal Software Engineer (Azure)

Boston, MA · On-site +1

$193.39K - $318.98K/yr

Work with Red Hat's Global Customer Support team and partner support teams on resolving customer ... For positions with Remote-US locations, the actual salary range for the position may differ based ...

Rocket Software

Technical Support Engineer II

Waltham, MA · Remote

$57.50K - $77.63K/yr

The Technical Support Engineer II (TSE) will be part of a team of support engineers as part of a ... Remote #LI-JC1 Annual salary range for this position is between $57,500.00 - $77,625.00 gross ...

Rocket Software

Technical Support Engineer II

Boston, MA · Remote

$57.50K - $77.63K/yr

The Technical Support Engineer II (TSE) will be part of a team of support engineers as part of a ... Remote #LI-JC1 Annual salary range for this position is between $57,500.00 - $77,625.00 gross ...

Saviance

Cloud Engineer-Azure and DataBricks

Cambridge, MA · Remote

$61 - $81.50/hr

BigRio is a remote-based, technology consulting firm headquartered in Boston, MA. We deliver ... Support DevOps maturation: Development and Deployment process and support the running Environments ...

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Remote Azure Support Engineer information

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How much do remote azure support engineer jobs pay per hour?

As of May 28, 2026, the average hourly pay for remote azure support engineer in Boston, MA is $43.31, according to ZipRecruiter salary data. Most workers in this role earn between $32.12 and $50.67 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Azure Support Engineer, and why are they important?

To thrive as a Remote Azure Support Engineer, you need a strong understanding of Microsoft Azure services, cloud computing concepts, and troubleshooting methodologies, typically backed by a degree in computer science or a related field. Familiarity with tools like Azure Portal, PowerShell, Azure CLI, and certifications such as Microsoft Certified: Azure Administrator Associate are highly valuable. Excellent problem-solving abilities, communication skills, and a customer-focused mindset help you resolve issues efficiently and provide high-quality support remotely. These skills and qualifications are vital to ensuring system reliability, resolving technical challenges quickly, and maintaining customer satisfaction in a dynamic cloud environment.

What are some common challenges faced by Remote Azure Support Engineers and how can they be managed effectively?

Remote Azure Support Engineers often encounter challenges such as troubleshooting complex cloud environments without physical access to client infrastructure, managing multiple high-priority tickets simultaneously, and keeping up with frequent Azure updates. Effective communication skills and a structured approach to problem-solving are essential, as much of the support work involves collaborating with customers and internal teams through virtual channels. Staying current with Azure documentation and actively participating in knowledge-sharing within the team can help engineers resolve issues efficiently and stay ahead of technological changes.

What is a Remote Azure Support Engineer?

A Remote Azure Support Engineer is an IT professional who provides technical assistance and troubleshooting for Microsoft Azure cloud services, working from a remote location. They help customers resolve issues related to Azure infrastructure, networking, security, and application deployment. These engineers typically communicate with clients via email, chat, or phone to diagnose and solve problems, implement solutions, and ensure optimal use of Azure services. In addition, they may provide guidance on best practices, monitor system performance, and escalate complex issues as needed.

What is the difference between Remote Azure Support Engineer vs Remote Cloud Support Engineer?

AspectRemote Azure Support EngineerRemote Cloud Support Engineer
CertificationsAzure Certifications (e.g., AZ-104, AZ-303)Cloud certifications (e.g., AWS, Azure, Google Cloud)
Work EnvironmentRemote, supporting Azure cloud servicesRemote, supporting multiple cloud platforms
Industry UsagePrimarily in organizations using Microsoft AzureIn organizations using various cloud providers
Job FocusAzure-specific support and troubleshootingSupport across multiple cloud environments

The Remote Azure Support Engineer specializes in supporting Microsoft Azure services, requiring Azure-specific certifications and knowledge. In contrast, the Remote Cloud Support Engineer offers support across various cloud platforms, including Azure, AWS, and Google Cloud. Both roles are remote and involve troubleshooting cloud issues, but the Azure Support Engineer focuses solely on Azure environments, making it ideal for organizations heavily invested in Microsoft cloud solutions.

What are popular job titles related to Remote Azure Support Engineer jobs in Boston, MA? For Remote Azure Support Engineer jobs in Boston, MA, the most frequently searched job titles are:
What job categories do people searching Remote Azure Support Engineer jobs in Boston, MA look for? The top searched job categories for Remote Azure Support Engineer jobs in Boston, MA are:
Remote Azure Support Engineer jobs near you

Technical Support Engineer

10Beauty

Burlington, MA • Remote

Other

Posted 15 days ago

Job description

Introduction:

We are seeking to hire our first Technical Support Engineer for Level 1 support at 10Beauty. This person will work directly with field personnel to diagnose, troubleshoot, and resolve issues in the field through remote access tools. You will partner closely with our engineering, product, and customer teams to ensure a seamless support experience and help drive continuous product improvement.

This is an ideal opportunity for someone with prior experience supporting hardware or connected devices, a passion for troubleshooting, and a customer-first mindset focused on delivering thoughtful, timely, and high-quality support experiences.

What You'll Do:

  • Serve as the first point of contact for technical support issues related to deployed robotic systems
  • Diagnose and resolve hardware, software, networking, and connectivity issues remotely
  • Guide members and field personnel through troubleshooting steps via phone, chat, video, and remote support tools
  • Escalate complex technical issues to Level 2 support or engineering teams when necessary
  • Document issues, root causes, resolutions, and recurring trends within ticketing systems
  • Monitor system health alerts and proactively respond to operational issues
  • Partner cross-functionally with Engineering, Product, Operations, and Field Service teams to improve support processes and product reliability
  • Contribute to internal knowledge base documentation and troubleshooting guides
  • Help identify patterns in support requests and provide feedback to improve product performance and user experience
  • Participate in weekend support coverage as part of the regular schedule (Wednesday-Sunday on retail hours)

What You Have:

  • 3+ years of experience in technical support, support engineering, technical operations, or customer-facing engineering roles within a hardware, robotics, IoT, embedded systems, or connected device environment
  • Proven ability to diagnose and troubleshoot both hardware and software issues in real-world production environments
  • Experience working with ticketing systems and remote support tools
  • Comfortable analyzing logs, system behavior, and technical error reports
  • Familiarity with Linux, networking fundamentals, APIs, or scripting languages is a plus
  • Strong verbal and written communication skills with the ability to explain technical concepts clearly to non-technical users
  • Highly organized with strong attention to detail and follow-through
  • Self-starter mentality with the ability to operate effectively in a fast-paced startup environment
  • Willingness to work a Wednesday-Sunday schedule on retail hours

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