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Support Engineer Jobs in Boston, MA (NOW HIRING)

Blitzy

Developer Support Engineer

Cambridge, MA · On-site

$75K - $135K/yr

... Support Engineer About Blitzy Blitzy is a Cambridge, MA based AI software development platform on a mission to revolutionize the software development life cycle by autonomously building custom ...

Prevare, LLC

Be Seen First

Support Engineer

Beverly, MA · On-site

$55K - $100K/yr

As a Prevare Support Engineer you will be part of a highly qualified team providing superior solutions to our clients. This position involves a strong customer focus through the ability to interact ...

Cooley LLP

Product Support Engineer

Boston, MA

Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team, which is part of the larger Innovation group at the firm. About Cooley: Cooley is a global law firm ...

Cooley

Product Support Engineer

Boston, MA

Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team, which is part of the larger Innovation group at the firm. About Cooley: Cooley is a global law firm ...

Blitzy

Developer Support Engineer

Cambridge, MA · On-site

$152K/yr

... Support Engineer to serve as the technical front line for their customer base, blending customer-facing technical work with hands-on debugging and engineering to drive impact on customer outcomes.

Unifirst

Innovation Support Engineer

Wilmington, MA · On-site

$95K - $114K/yr

As an Innovation Support Engineer, your responsibilities will go beyond day-to-day support. You will play an active role in the successful planning and execution of a variety of Innovation ...

UniFirst

Innovation Support Engineer

Wilmington, MA · On-site

$95K - $114K/yr

As an Innovation Support Engineer, your responsibilities will go beyond day-to-day support. You will play an active role in the successful planning and execution of a variety of Innovation ...

Unifirst

Innovation Support Engineer

Wilmington, MA

$95K - $114K/yr

As an Innovation Support Engineer, your responsibilities will go beyond day-to-day support. You will play an active role in the successful planning and execution of a variety of Innovation ...

UniFirst

Innovation Support Engineer

Wilmington, MA · On-site

$95K - $114K/yr

As an Innovation Support Engineer, your responsibilities will go beyond day-to-day support. You will play an active role in the successful planning and execution of a variety of Innovation ...

Teradyne

Product Support Engineer

North Reading, MA · On-site

$121 - $194/hr

Opportunity Overview The Teradyne Product Support Engineering team is looking for a highly-motivated, energetic, technically driven Senior Engineer to provide world class support to the current and ...

10Beauty

Technical Support Engineer

Burlington, MA · Remote

We are seeking to hire a Technical Support Engineer for Level 1 support at 10Beauty. This person will work directly with field personnel to diagnose, troubleshoot, and resolve issues in the field ...

Devoted Health

Support Engineer

Waltham, MA · On-site

$55K - $64K/yr

Universal Support: Provide technical support for our entire workforce, whether they are in-office or remote, across ChromeOS and MacOS environments. * SaaS Administration: Learn the administration ...

Devoted Health

Support Engineer

Waltham, MA · On-site +1

$55K - $64K/yr

Universal Support: Provide technical support for our entire workforce, whether they are in-office or remote, across ChromeOS and MacOS environments. * SaaS Administration: Learn the administration ...

Akamai

Product Support Engineer

Cambridge, MA · On-site

$105K - $189K/yr

Join our Global Escalation Team As a Product Support Engineer, you will become a key technical contributor within a global expert team responsible for the escalations of Akamai's Enterprise Access ...

10Beauty

Technical Support Engineer

Burlington, MA · On-site

$100K - $115K/yr

We are seeking to hire a Technical Support Engineer for Level 1 support at 10Beauty. This person will work directly with field personnel to diagnose, troubleshoot, and resolve issues in the field ...

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Support Engineer information

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How much do support engineer jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for support engineer in Boston, MA is $43.31, according to ZipRecruiter salary data. Most workers in this role earn between $32.12 and $50.67 per hour, depending on experience, location, and employer.

What is a support engineer?

Support Engineers are professionals who assist customers or internal users in resolving technical issues related to software, hardware, or IT systems. They diagnose problems, provide solutions, and ensure that technology products and services run smoothly. Support Engineers often use troubleshooting tools and documentation to address user concerns, and they may escalate complex issues to higher-level technical teams. Their goal is to deliver excellent customer service and maintain system reliability. They work in various industries, including IT, telecommunications, and software companies.

What are the key skills and qualifications needed to thrive as a support engineer?

To thrive as a Support Engineer, you need strong problem-solving abilities, technical knowledge of software and hardware, and often a degree in computer science or a related field. Familiarity with ticketing systems, remote diagnostic tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are typically required. Excellent communication, patience, and a customer-focused attitude help build trust and effectively resolve user issues. These skills are crucial for delivering timely technical support, ensuring customer satisfaction, and maintaining operational efficiency.

How does a support engineer typically collaborate with other departments to resolve complex customer issues?

Support Engineers frequently work closely with product development, quality assurance, and operations teams to address complex technical challenges faced by customers. When an issue extends beyond standard troubleshooting, they escalate cases internally, providing detailed diagnostics and customer context to ensure an efficient resolution. This cross-functional collaboration not only helps resolve customer issues faster but also contributes to product improvements and knowledge sharing across teams. Being proactive and clear in communication is key to successful interdepartmental collaboration in this role.

What is the difference between Support Engineer vs Technical Support Specialist?

AspectSupport EngineerTechnical Support Specialist
Required CredentialsTypically a degree in Computer Science or related field; certifications like CompTIA, Cisco, or Microsoft are commonOften similar credentials; certifications like CompTIA or vendor-specific ones are common
Work EnvironmentInvolves troubleshooting complex technical issues, often in a technical or engineering teamProvides frontline support, often via phone, email, or chat, handling common user issues
Employer & Industry UsageUsed in IT, tech companies, and software firms for technical problem resolutionCommon in customer service centers, IT support, and tech companies for user assistance

Support Engineers and Technical Support Specialists share similar credentials and work environments, but Support Engineers typically handle more complex technical issues and work closely with development teams, while Technical Support Specialists focus on resolving routine user problems. Both roles are essential in tech support and customer service sectors.

How much do support engineers make?

Support engineers in general earn a median annual salary of around $70,000 to $90,000, depending on experience, certifications, and the industry. Salaries can be higher in major metropolitan areas and for those with specialized skills in troubleshooting, networking, or specific software tools.

What degree do I need to be a support engineer?

Support engineers typically hold at least a bachelor's degree in computer science, information technology, or a related field. Relevant skills such as troubleshooting, knowledge of operating systems, and certifications like CompTIA or Cisco can also be valuable for the role.
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For Support Engineer jobs in Boston, MA, the most frequently searched job titles are:

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Support Engineer jobs near you
Infographic showing various Support Engineer job openings in Boston, MA as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $90,095 per year, or $43.3 per hour.

Developer Support Engineer

Cambridge, MA • On-site

Blitzy
See more jobs at Blitzyexternal

$75K - $135K/yr

Full-time

Re-posted 16 days ago

Job description

Developer Support Engineer
About Blitzy
Blitzy is a Cambridge, MA based AI software development platform on a mission to revolutionize the software development life cycle by autonomously building custom software to unlock the next industrial revolution. We're transforming how enterprises build software, turning enterprise requirements into production-ready code with an agentic software development platform that can autonomously execute 80% of the quantum of software development work. We're backed by multiple tier 1 investors, and have proven success as founders of previous start-ups.
Location: 1 Kendall Square, Cambridge, MA (Onsite)
Compensation: $75,000 - $135,000 + equity
The Role
We're hiring a Developer Support Engineer to serve as the technical front line for our entire customer base-from Fortune 500 enterprises running mission-critical workloads to Pro users building on our self-service platform. You'll blend customer-facing technical work with hands-on debugging and engineering, owning issues end-to-end and driving direct impact on customer outcomes.
You'll investigate complex issues, analyze logs and code, identify root causes, and implement fixes directly in the product when appropriate. This is an ideal role for someone who wants real-world exposure to production codebases at scale while helping shape the foundations of our support engineering function.
What Success Looks Like
  • You act as the trusted technical contact for Enterprise and Pro users, earning their confidence through expert problem-solving
  • You diagnose customer-reported issues efficiently by analyzing logs, traces, execution output, agent behavior, and integrations
  • You reproduce issues systematically to isolate root causes and deliver clear paths to resolution
  • You submit high-quality engineering tickets with thorough context-or implement fixes directly when appropriate
  • You own escalations end-to-end, maintaining clear communication and driving issues to resolution
  • You identify patterns across support cases that reveal opportunities for product improvements
  • You become fluent in how Blitzy's agent-driven system works, enabling faster diagnosis over time
  • You represent the voice of the customer in Engineering and Product discussions
  • You produce clear documentation, workarounds, and recommended practices that prevent future issues
  • You help establish the standards and processes that will scale our support function

Areas of Ownership
Customer Technical Support
  • Primary technical contact for Enterprise and Pro users
  • Investigation and diagnosis of platform issues
  • End-to-end ownership of escalations
  • Creation of workarounds and recommended practices

Technical Investigation
  • Log analysis, trace analysis, and debugging
  • Issue reproduction in local and staging environments
  • Root cause identification across distributed systems
  • Code-level debugging when needed

Engineering Collaboration
  • Submission of detailed engineering tickets
  • Direct implementation of fixes when appropriate
  • Collaboration on reliability improvements and agent behavior tuning
  • Representation of customer needs in product discussions

Process Building
  • Documentation creation and maintenance
  • Pattern identification for proactive improvements
  • Foundation-setting for support engineering as we scale
  • Knowledge base development

Required Experience
  • 2-5 years of experience in software engineering, technical support, platform support, or a debugging-heavy technical role
  • Strong problem-solving skills with ability to analyze logs, traces, stack traces, APIs, and distributed systems behavior
  • Comfortable reading and modifying code (Python or TypeScript strongly preferred)
  • Excellent communication skills with both technical and non-technical audiences
  • Ability to remain calm under pressure during escalations or complex customer situations
  • Curiosity and resourcefulness in learning complex systems
  • Excitement about onsite collaboration with engineering and product teams

What Makes You Stand Out
  • Experience supporting developer tools, APIs, SDKs, or enterprise software platforms
  • Familiarity with cloud infrastructure, containers, CI/CD, or modern DevOps tooling
  • Experience with AI/ML systems or model-driven automation
  • Contributions to open-source projects or internal tooling
  • Background in customer-facing engineering roles
  • Track record of translating customer feedback into product improvements

What Makes This Role Different
  • You're not just answering tickets-you're building the technical support function from the ground up at a category-defining AI company
  • Direct exposure to cutting-edge agentic AI systems and how thousands of autonomous agents collaborate to build production software
  • You'll have real engineering ownership: when you find a fix, you can ship it
  • You'll sit at the intersection of Engineering, Product, and Customer-your voice shapes the roadmap
  • Clear growth path as the support organization scales alongside one of the fastest-growing AI companies in the U.S.
  • Competitive equity package in a tier-1-backed startup with proven founders

Our Culture
Who we are:
Led by two pioneering co-founders we are one of the fastest growing companies in the U.S., creating our own category of enterprise autonomous software development. We automate thousands of hours of software development for our customers, which includes strong representation within the Fortune 500.
How we work:
  • We move Blitzy Fast: Time is both our company's and our clients' most precious asset. We move quickly and decisively to innovate internally and deliver exceptional software externally.
  • Championship Mindset: We operate like a professional sports team. We win as a team by holding ourselves and each other to high standards, collaborating in-person, and remaining focused on the mission.
  • Passion for Invention: We're pushing the frontier of what's possible, requiring constant innovation and iteration.
  • We Work for the Customer: We focus on delivering outsized value to the customers we work with and expanding those relationships into deep, meaningful partnerships.

We believe in being 'everyday athletes'-taking care of ourselves so we can bring our best minds to work. We promote great sleep, movement, and restorative activities for optimal mental performance. It makes for a happier and more productive team.
Blitzy is an equal opportunity employer committed to building a diverse and inclusive team. We believe different perspectives make us stronger.

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