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Support Engineer Jobs in Boston, MA (NOW HIRING)

Trilyon, Inc.

Support Engineer

Boston, MA · On-site

AV Support Engineers - L1 / L2 Location: Boston, MA (Onsite) Duration: 6 months (can extend) Provides operational support for AV rooms, devices, and end users ensuring SLA adherence. Roles ...

New

VibeIQ Inc.

Support Engineer

Boston, MA · On-site

POSITION SUMMARY As a Support Engineer at VibeIQ, you'll be the go-to technical resource for our customers -- owning issues from first contact through resolution. You'll manage support tickets ...

VibeIQ

Support Engineer

Boston, MA · On-site

POSITION SUMMARY As a Support Engineer at VibeIQ, you'll be the go-to technical resource for our customers - owning issues from first contact through resolution. You'll manage support tickets ...

Belcan

Support Engineer

North Reading, MA

$29.78/hr

Support Engineer Location: North Reading, MA Zip Code: 01864 Start Date: Right Away Pay Rate: $29.78/hr. Contract: 12 Months Keywords: #NorthReadingJobs; #Supportjobs; We provide a competitive pay ...

Blitzy

Developer Support Engineer

Cambridge, MA · On-site

$75K - $135K/yr

... Support Engineer About Blitzy Blitzy is a Cambridge, MA based AI software development platform on a mission to revolutionize the software development life cycle by autonomously building custom ...

Cooley

Product Support Engineer

Boston, MA

Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team, which is part of the larger Innovation group at the firm. About Cooley: Cooley is a global law firm ...

Cooley LLP

Product Support Engineer

Boston, MA

Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team, which is part of the larger Innovation group at the firm. About Cooley: Cooley is a global law firm ...

Unifirst

Innovation Support Engineer

Wilmington, MA · On-site

Join UniFirst Corporation as an Innovation Support Engineer! Are you ready to be part of a growing, forward-thinking, and dynamic Engineering department that values creativity, problem-solving, and ...

Unifirst

Innovation Support Engineer

Wilmington, MA

Join UniFirst Corporation as an Innovation Support Engineer! Are you ready to be part of a growing, forward-thinking, and dynamic Engineering department that values creativity, problem-solving, and ...

Blitzy

Developer Support Engineer

Cambridge, MA · On-site

$152K/yr

... Support Engineer to serve as the technical front line for their customer base, blending customer-facing technical work with hands-on debugging and engineering to drive impact on customer outcomes.

Tabush

Desktop Support Engineer

Quincy, MA · On-site

$70K - $90K/yr

Desktop Support Engineer Watch a quick 60-second video about this role: About Us We're a mid-sized MSP based in New York City with site office in Quincy, MA. We support clients nationwide to help ...

RadNet

Technical Support Engineer

Somerville, MA

$70K - $85K/yr

Responsibilities Job Summary The Technical Support Engineer Lead, serves as a senior technical support lead who is the first point of contact for users, providing expert support, troubleshooting ...

RadNet

Technical Support Engineer

Somerville, MA

Responsibilities Job Summary The Technical Support Engineer Lead, serves as a senior technical support lead who is the first point of contact for users, providing expert support, troubleshooting ...

Clandica Inc

Production Support Engineer

Boston, MA · On-site

$45.50 - $59.25/hr

The Production Support Engineer will be responsible for managing daily production support issues across Risk and Investments systems, monitoring applications and system health, investigating and ...

Clandica inc

Production Support Engineer

Boston, MA · On-site

$43.75 - $57/hr

The Production Support Engineer will be responsible for managing daily production support issues across Risk and Investments systems, monitoring applications and system health, investigating and ...

RadNet

Technical Support Engineer

Somerville, MA · On-site

$70K/yr

Responsibilities Job Summary The Technical Support Engineer Lead, serves as a senior technical support lead who is the first point of contact for users, providing expert support, troubleshooting ...

Deephealth

Technical Support Engineer

Somerville, MA

$70K - $85K/yr

Responsibilities Job Summary The Technical Support Engineer Lead, serves as a senior technical support lead who is the first point of contact for users, providing expert support, troubleshooting ...

InterSystems

Support Engineer III

Boston, MA · On-site

As a Support Engineer III, you will manage complex technical problems and provide international support to applications used by major organizations. Responsibilities : • You manage the solution of ...

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Support Engineer information

See Boston, MA salary details

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How much do support engineer jobs pay per hour?

As of Jul 20, 2026, the average hourly pay for support engineer in Boston, MA is $43.31, according to ZipRecruiter salary data. Most workers in this role earn between $32.12 and $50.67 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Support Engineer, and why are they important?

To thrive as a Support Engineer, you need strong problem-solving abilities, technical knowledge of software and hardware, and often a degree in computer science or a related field. Familiarity with ticketing systems, remote diagnostic tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are typically required. Excellent communication, patience, and a customer-focused attitude help build trust and effectively resolve user issues. These skills are crucial for delivering timely technical support, ensuring customer satisfaction, and maintaining operational efficiency.

What are Support Engineers?

Support Engineers are professionals who assist customers or internal users in resolving technical issues related to software, hardware, or IT systems. They diagnose problems, provide solutions, and ensure that technology products and services run smoothly. Support Engineers often use troubleshooting tools and documentation to address user concerns, and they may escalate complex issues to higher-level technical teams. Their goal is to deliver excellent customer service and maintain system reliability. They work in various industries, including IT, telecommunications, and software companies.

What is the difference between Support Engineer vs Technical Support Specialist?

AspectSupport EngineerTechnical Support Specialist
Required CredentialsTypically a degree in Computer Science or related field; certifications like CompTIA, Cisco, or Microsoft are commonOften similar credentials; certifications like CompTIA or vendor-specific ones are common
Work EnvironmentInvolves troubleshooting complex technical issues, often in a technical or engineering teamProvides frontline support, often via phone, email, or chat, handling common user issues
Employer & Industry UsageUsed in IT, tech companies, and software firms for technical problem resolutionCommon in customer service centers, IT support, and tech companies for user assistance

Support Engineers and Technical Support Specialists share similar credentials and work environments, but Support Engineers typically handle more complex technical issues and work closely with development teams, while Technical Support Specialists focus on resolving routine user problems. Both roles are essential in tech support and customer service sectors.

How does a Support Engineer typically collaborate with other departments to resolve complex customer issues?

Support Engineers frequently work closely with product development, quality assurance, and operations teams to address complex technical challenges faced by customers. When an issue extends beyond standard troubleshooting, they escalate cases internally, providing detailed diagnostics and customer context to ensure an efficient resolution. This cross-functional collaboration not only helps resolve customer issues faster but also contributes to product improvements and knowledge sharing across teams. Being proactive and clear in communication is key to successful interdepartmental collaboration in this role.
More about Support Engineer jobs
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Support Engineer jobs near you
Support Engineer

Support Engineer

Trilyon, Inc.

Boston, MA • On-site

Other

Posted 3 days ago

New

Job description

For over 16 years, Trilyon has been at the forefront of providing comprehensive global workforce solutions and staffing services. Leveraging our extensive expertise across multiple domains such as Cloud technology, Salesforce, AI, Machine Learning, and Technical Writing, we consistently exceed expectations in catering to a wide range of requirements.


Currently we are seeking a “AV Support Engineers – L1 / L2” for one of our clients that is a leading multination corporation.


Position: AV Support Engineers – L1 / L2

Location: Boston, MA (Onsite)

Duration: 6 months (can extend)

Job Description:

Provides operational support for AV rooms, devices, and end users ensuring SLA adherence.

Roles & Responsibilities:

Handle incident/request management (L1/L2)

Provide conference room and device troubleshooting

Support onsite break/fix and remote diagnostics

Coordinate with L3 and vendors for escalation

Deliver user-facing support (white-glove where required)

Key Skills:

AV device troubleshooting (MTR, Zoom Rooms)

Service desk and ITSM tools

Customer-facing communication

Basic network/audio/video troubleshooting

Digital signage support (Appspace content updates, BrightSign troubleshooting)

Basic support for room booking platforms (Eptura Engage)

Certifications (Preferred):

ITIL Foundation

AVIXA CTS (preferred)

Education:

Diploma / Bachelor’s in IT / AV Technology


Equal Employment Opportunity

Trilyon is an Equal Opportunity Employer, committed to fairness and respect for all individuals. We value diversity in age, disability, ethnicity, gender, gender identity, religion, and sexual orientation, believing it drives innovation and better service. Employment decisions are made impartially, without regard to any protected characteristic under federal, state, or local law. Our diverse team drives innovation, competitiveness, and creativity, enhancing our ability to effectively serve our clients and communities. This commitment to diversity makes us stronger and more adaptable.


Warm Regards,

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