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Remote Desktop Support Engineer Jobs in Boston, MA

10Beauty

Technical Support Engineer

Burlington, MA · Remote

We are seeking to hire a Technical Support Engineer for Level 1 support at 10Beauty. This person ... Guide members and field personnel through troubleshooting steps via phone, chat, video, and remote ...

Devoted Health

Support Engineer

Waltham, MA · On-site +1

$55K - $64K/yr

Provide technical support for our entire workforce, whether they are in-office or remote, across ChromeOS and MacOS environments. * SaaS Administration: Learn the administration and maintenance of ...

Atlas Technica

Jr. Systems Engineer (Remote)

Boston, MA · Remote

Position Name: Jr. Systems Engineer Reports to: Client Technology Manager Location/Type: Hybrid ... End User Support / Desktop Support: Microsoft Windows, Microsoft Office, desktop, and mobile device ...

Allego

Junior Support Engineer

Waltham, MA · On-site +1

$55K - $65K/yr

Support Engineer will provide second tier, technical support utilizing application expertise ... Ability to work independently as part of a team that is largely remote * Bachelor's Degree ...

Atlas Technica

Jr. Systems Engineer

Boston, MA · On-site +1

Position Name: Jr. Systems Engineer Reports to: Client Technology Manager Location/Type: Hybrid ... End User Support / Desktop Support: Microsoft Windows, Microsoft Office, desktop, and mobile device ...

Atlas Technica

Jr. Systems Engineer

Boston, MA · On-site +1

Position Name: Jr. Systems Engineer Reports to: Client Technology Manager Location/Type: Hybrid ... End User Support / Desktop Support: Microsoft Windows, Microsoft Office, desktop, and mobile device ...

Atlas Technica

Team Lead (Remote)

Boston, MA · Remote

Requirements The ideal candidate will have at least two years of people-management experience and five years of professional IT experience in desktop support, systems engineering, systems ...

Emvia, Inc.

Automation Validation Lead

Andover, MA · On-site +1

Finalize the Automation Validation Plan Work with a team of Engineers and System Integration (SI ... Windows operating systems Windows Terminal Services/Remote Desktop VMWare Dell VRTX familiarity is ...

RL Recruiting

Tech Support Engineer III (473)

Boston, MA · Remote

$35 - $45/hr

Remote Boston, MA - will need to be able to reach office in 30 minutes to support any tech emergencies if needed. Certification: Office 365 Cert (Highly Preferred) Pay Rate: $35-45 an hour Job ...

DeepHealth

Technical Support Engineer-RIS- US

Boston, MA · On-site +1

$75 - $100/hr

... Services Engineer, RIS is the first point of contact for users, providing expert support ... Working Environment Remote Physical Demands This position often requires sitting, standing, walking ...

Atlas Technica

Team Lead

Boston, MA · On-site +1

Requirements The ideal candidate will have at least two years of people-management experience and five years of professional IT experience in desktop support, systems engineering, systems ...

Atlas Technica

Team Lead

Boston, MA · On-site +1

Requirements The ideal candidate will have at least two years of people-management experience and five years of professional IT experience in desktop support, systems engineering, systems ...

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All JobsDesktop Support Engineer JobsRemote Desktop Support Engineer JobsRemote Desktop Support Engineer Jobs in Boston, MA

Remote Desktop Support Engineer information

See Boston, MA salary details

$10

$29

$49

How much do remote desktop support engineer jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for remote desktop support engineer in Boston, MA is $29.33, according to ZipRecruiter salary data. Most workers in this role earn between $22.45 and $33.41 per hour, depending on experience, location, and employer.

What does a remote desktop support engineer do?

As a remote desktop support engineer, your job is to work from home to install, troubleshoot, and configure software for your company’s computers. Remote desktop support engineers may also guide others through installing hardware, but the remote nature of this job limits your ability to install it yourself. Desktop support engineers frequently apply updates and security fixes, teach users how to use new software, respond to emergency problems, and use a variety of techniques and systems to resolve problems. You often use the telephone, email, and live chat software to communicate with other employees, and you may use remote access software to control a distant computer or server directly.

What does a remote desktop support engineer do?

A Remote Desktop Support Engineer provides technical assistance to users by troubleshooting and resolving computer and software issues remotely. They use remote access tools to diagnose problems, install or configure applications, and guide users through solutions. These professionals ensure that systems are running efficiently and help maintain network security. Their work is essential for organizations with distributed teams or employees working from home.

What are the key skills and qualifications needed to thrive as a remote desktop support engineer, and why are they important?

To thrive as a Remote Desktop Support Engineer, you need expertise in troubleshooting Windows and Mac operating systems, networking fundamentals, and typically an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote access tools (such as TeamViewer or Remote Desktop Protocol), ticketing systems, and security protocols is essential. Excellent communication, patience, and problem-solving abilities help in understanding user issues and delivering effective remote support. These skills and qualities ensure efficient incident resolution, minimize downtime, and maintain a positive user experience in distributed work environments.

What are some common challenges a remote desktop support engineer faces when troubleshooting user issues remotely?

Remote Desktop Support Engineers often encounter challenges such as limited visibility into the user's environment, communication barriers, and varying technical proficiency among end-users. Troubleshooting remotely requires clear instructions and patience, as engineers may need to guide users through steps without being physically present. Additionally, maintaining secure connections and managing multiple support requests simultaneously are typical hurdles. Success in this role relies on strong communication skills, adaptability, and familiarity with remote support tools.

What is the difference between Remote Desktop Support Engineer vs Help Desk Technician?

AspectRemote Desktop Support EngineerHelp Desk Technician
CertificationsCompTIA A+, Microsoft Certified Professional (MCP)CompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote or on-site technical support, troubleshooting user issuesHelp desk, call center, or on-site support roles
Industry UsageIT services, tech companies, enterprise supportIT support, customer service, internal help desks

Remote Desktop Support Engineers focus on troubleshooting and resolving technical issues remotely, often requiring specific certifications and technical skills. Help Desk Technicians provide general user support, often handling a broader range of issues with less emphasis on remote troubleshooting. Both roles are essential in IT support but differ in scope and technical depth.

More about Remote Desktop Support Engineer jobs

What are the most commonly searched types of Desktop Support Engineer jobs in Boston, MA?

The most popular types of Desktop Support Engineer jobs in Boston, MA are:

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For Remote Desktop Support Engineer jobs in Boston, MA, the most frequently searched job titles are:

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The top searched job categories for Remote Desktop Support Engineer jobs in Boston, MA are:

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Cities near Boston, MA with the most Remote Desktop Support Engineer job openings:

Remote Desktop Support Engineer jobs near you
Infographic showing various Remote Desktop Support Engineer job openings in Boston, MA as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 20% Part Time, and 6% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $61,002 per year, or $29.3 per hour.

Technical Support Engineer

Burlington, MA • Remote

10Beauty
See more jobs at 10Beautyexternal

Full-time

Posted 13 days ago

Job description

Introduction:

We are seeking to hire a Technical Support Engineer for Level 1 support at 10Beauty. This person will work directly with field personnel to diagnose, troubleshoot, and resolve issues in the field through remote access tools. You will partner closely with our engineering, product, and customer teams to ensure a seamless support experience and help drive continuous product improvement.

This is an ideal opportunity for someone with prior experience supporting hardware or connected devices, a passion for troubleshooting, and a customer-first mindset focused on delivering thoughtful, timely, and high-quality support experiences.

What You'll Do:

  • Serve as the first point of contact for technical support issues related to deployed robotic systems
  • Diagnose and resolve hardware, software, networking, and connectivity issues remotely
  • Guide members and field personnel through troubleshooting steps via phone, chat, video, and remote support tools
  • Escalate complex technical issues to Level 2 support or engineering teams when necessary
  • Document issues, root causes, resolutions, and recurring trends within ticketing systems
  • Monitor system health alerts and proactively respond to operational issues
  • Partner cross-functionally with Engineering, Product, Operations, and Field Service teams to improve support processes and product reliability
  • Contribute to internal knowledge base documentation and troubleshooting guides
  • Help identify patterns in support requests and provide feedback to improve product performance and user experience
  • Participate in weekend support coverage as part of the regular schedule (Wednesday-Sunday on retail hours)

What You Have:

  • 3+ years of experience in technical support, support engineering, technical operations, or customer-facing engineering roles within a hardware, robotics, IoT, embedded systems, or connected device environment
  • Proven ability to diagnose and troubleshoot both hardware and software issues in real-world production environments
  • Experience working with ticketing systems and remote support tools
  • Comfortable analyzing logs, system behavior, and technical error reports
  • Familiarity with Linux, networking fundamentals, APIs, or scripting languages is a plus
  • Strong verbal and written communication skills with the ability to explain technical concepts clearly to non-technical users
  • Highly organized with strong attention to detail and follow-through
  • Self-starter mentality with the ability to operate effectively in a fast-paced startup environment
  • Willingness to work a Wednesday-Sunday schedule on retail hours

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