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Senior Desktop Support Engineer Jobs in Boston, MA

Programmers.io

Senior Desktop Support

Boston, MA · On-site

Senior Desktop Support provides on-site IT support for providers and practice managers in a clinical workspace operating as the face for IT. Primary Responsibilities: * Provide day-to-day IT support ...

Programmers.io

Senior Desktop Support

Boston, MA · On-site

Senior Desktop Support provides on-site IT support for providers and practice managers in a clinical workspace operating as the face for IT. Primary Responsibilities: * Provide day-to-day IT support ...

Leader Bank

Senior Desktop Support Technician

Arlington, MA · On-site

$23 - $29.25/hr

Summary The Senior Desktop Support Technician is a part of the Bank's Information Technology ... Network Engineer with physical and wireless network connectivity troubleshooting * Deploy ...

Apolis

Desktop Support

Boston, MA · On-site

Apolis is seeking a Senior Desktop Support professional to provide on-site IT support within a clinical environment. The role involves daily IT support, troubleshooting, and assisting users with new ...

Arrowstreet Capital LP

Senior Desktop Engineer

Boston, MA · On-site

$120K - $310K/yr

Job Overview Arrowstreet Capital is seeking a Senior Desktop Engineer to help design, support, and modernize the firm's end-user computing environment. Technology is a core part of the Arrowstreet ...

Arrowstreet Capital

Senior Desktop Engineer

Boston, MA · On-site

$120K - $310K/yr

Job Overview Arrowstreet Capital is seeking a Senior Desktop Engineer to help design, support, and modernize the firm's end-user computing environment. Technology is a core part of the Arrowstreet ...

Ropes & Gray

Senior Desktop Engineer

Boston, MA

Overview The Senior Desktop Engineer is responsible for managing and supporting desktop systems and infrastructure within the firm. This role requires a strong technical background and expertise in ...

Heunets

BOSTON, MA - DESKTOP SUPPORT

Boston, MA · On-site

$22 - $28/hr

Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault ... Job Responsibilities: a) Deliver white-glove IT support to C-suite executives and senior leadership ...

BCforward

Desktop Support

Billerica, MA

$17.86/hr

Desktop Support Billerica, MA 6 - 12 months Billerica, MA Role: CE 5 (possible contract to hire ... Takes responsibility for potential or desired follow-up services (Sales/Systems Engineering) or ...

Cornerstone

Desktop Support Manager

Boston, MA

Analyzes desktop activity and makes recommendations to the Senior Manager, IT Operations for ... Family & Personal Support: Specialized support including fertility treatments, parental leave ...

CYNET SYSTEMS

Desktop Support

Stow, MA · On-site

$33 - $38/hr

Support maintenance and log history, device assignment tracking on all MFA devices. * Support SharePoint and Teams interface issues and requests, work with access issues, problem-solve sharing of ...

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All JobsDesktop Support Engineer JobsSenior Desktop Support Engineer JobsSenior Desktop Support Engineer Jobs in Boston, MA

Senior Desktop Support Engineer information

See Boston, MA salary details

$24.4K

$112.2K

$172.7K

How much do senior desktop support engineer jobs pay per year?

As of Aug 15, 2026, the average yearly pay for senior desktop support engineer in Boston, MA is $112,180.00, according to ZipRecruiter salary data. Most workers in this role earn between $88,500.00 and $135,200.00 per year, depending on experience, location, and employer.

What is the difference between Senior Desktop Support Engineer vs Desktop Support Technician?

AspectSenior Desktop Support EngineerDesktop Support Technician
Required CredentialsTypically requires certifications like CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent experienceUsually requires CompTIA A+ or similar entry-level certifications
Work EnvironmentSupports complex hardware/software issues, often in corporate or enterprise settingsHandles basic troubleshooting, hardware setup, and user support in various environments
Employer & Industry UsageCommon in IT departments of large organizations, government, and enterprise sectorsFound in small to medium businesses, educational institutions, and retail

The main difference between a Senior Desktop Support Engineer and a Desktop Support Technician lies in experience, complexity of tasks, and certifications. Senior Engineers handle more advanced issues and often mentor junior staff, while Technicians focus on routine support and basic troubleshooting.

What are some common challenges faced by senior desktop support engineers, and how can they effectively address them?

Senior Desktop Support Engineers often encounter challenges such as managing complex technical issues across multiple platforms, balancing a high volume of support requests, and staying current with rapidly evolving technologies. Effective problem-solving, prioritization, and strong communication skills are essential for addressing these challenges. Additionally, collaborating closely with IT teams and proactively documenting solutions can streamline workflows and enhance overall support efficiency.

What is a senior desktop support engineer?

Senior Desktop Support Engineers are experienced IT professionals who provide advanced technical support for computer systems, software, and hardware within an organization. They handle complex issues that junior technicians cannot resolve, maintain and troubleshoot desktops, laptops, and peripherals, and ensure users have minimal downtime. In addition to direct support, they may also manage IT projects, implement new technologies, and mentor junior staff. Their role is critical in maintaining the productivity and security of a company’s IT environment.

What are the key skills and qualifications needed to thrive as a senior desktop support engineer?

To thrive as a Senior Desktop Support Engineer, you need extensive experience in troubleshooting hardware and software issues, a strong understanding of operating systems, and typically a degree in IT or related certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Familiarity with remote management tools, ticketing systems (such as ServiceNow), and enterprise security protocols is crucial. Exceptional problem-solving abilities, communication skills, and a customer-focused attitude help you excel in supporting users and collaborating with IT teams. These skills ensure rapid issue resolution, minimize downtime, and maintain smooth business operations.

What are the most commonly searched types of Desktop Support Engineer jobs in Boston, MA?

The most popular types of Desktop Support Engineer jobs in Boston, MA are:

What cities near Boston, MA are hiring for Senior Desktop Support Engineer jobs?

Cities near Boston, MA with the most Senior Desktop Support Engineer job openings:

Senior Desktop Support Engineer jobs near you
Infographic showing various Senior Desktop Support Engineer job openings in Boston, MA as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 20% Part Time, and 6% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $112,180 per year, or $53.9 per hour.

Senior Desktop Support

Programmers.io

Boston, MA • On-site

Contractor

Re-posted 10 hours ago

Job description

Senior Desktop Support provides on-site IT support for providers and practice managers in

a clinical workspace operating as the face for IT.

Primary Responsibilities:

• Provide day-to-day IT support operations at clinical locations using the ServiceNow

ticketing system which includes traveling on site to clinics.

• Provide support for end-user experience - such as onboarding, technical installation

of hardware, answering technical questions and following up with users.

• IT Support for any escalations from a clinical location.

• Diagnose, troubleshoot, and resolve a wide variety and range of hardware and

software related problems with operating systems, applications (including vendor

software packages), replacing parts as required.

• Adapt to new technologies, process new information and help customers through

technological changes. Improves and implements procedures as needed and/or

assigned.

• Assist the clinical staff by maintaining IT readiness for day-to-day operations.

• Management of IT assets including

o Receiving large orders of equipment

o Manage assets at current storage locations.

o Daily shipping of devices to locations on demand

o Managing shipping and returns of assets from remote staff.

• Support project work which includes but not limited to the following:

o New product Rollouts

o Department moves and buildouts.

o Refresh of Desktop IT equipment.

• Provide training and directions to other Desktop members as needed.

o Provide feedback on staff to management.

Desktop Support provide technical support to the enterprise. This function includes

employees working on incident management response and restoration; determination of

issue priority, provisioning, and service request fulfillment; installations, upgrades, and

releases/deployments; and problem management analysis and resolution.

- Support Remote and Work-From-Home Staff

- Be proficient in oral and written communication

- Have skills in data analysis and solution development

- Effective time and resource management

- Strong deductive skills for system analysis and problem-solving

- Ability to manage multiple activities

- Advanced proficiency with Microsoft Office, Windows OS, HP hardware, and related

technologies.

- Analyzes and investigate complex IT issues as they arise

-In-depth knowledge of PC hardware and peripherals.

- Experience with Windows OS, Imaging, Active Directory, Exchange, VPNs, Citrix, Data

Migration.