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Remote Desktop Support Engineer Jobs in Boston, MA

Earnix

IT Helpdesk Specialist

Boston, MA · On-site +1

Serve as the primary IT point of contact for the Boston office, providing both in-person and remote support Handle new hire onboarding, laptop allocation, setup, and getting employees up and running ...

Eliassen Group

System Administrator - Mid

Cambridge, MA · Remote

$28 - $32/hr

... and remote desktop technologies (VPN, RDP). * Ability to attain a Position of Public Trust and ... The use of AI in our process is intended to support fairness, efficiency, and consistency, and ...

ABB

Protection and Control Engineer

MA · Remote

While this is a full remote position, there is preference for candidates located in the Northern California area. Main Accountabilities: * Lead and support engineering design activities for new and ...

ABB

Protection and Control Engineer

MA · Remote

While this is a full remote position, there is preference for candidates located in the Northern California area. Main Accountabilities: * Lead and support engineering design activities for new and ...

ABB

Protection and Control Engineer

Burlington, MA · Remote

While this is a full remote position, there is preference for candidates located in the Northern California area. Main Accountabilities: * Lead and support engineering design activities for new and ...

ABB

Protection and Control Engineer

Billerica, MA · Remote

While this is a full remote position, there is preference for candidates located in the Northern California area. Main Accountabilities: * Lead and support engineering design activities for new and ...

United Airlines

Senior Cloud Engineer

Burlington, MA · On-site +1

$70K - $144K/yr

... supported and inspired bya collaborative community of colleagues around the world, and where you'll ... Location Remote based role with preference in Hub Office City. About The Job You're Considering ...

Steady Vision

Web Developer

Boston, MA · Remote

... supporting digital initiatives (responsive, desktop, tablet and mobile) as well as providing CMS ... Scheduling flexibility and remote working opportunities. * Company sponsored learning opportunities ...

Steady Vision

Web Developer

Boston, MA · On-site +1

... supporting digital initiatives (responsive, desktop, tablet and mobile) as well as providing CMS ... Scheduling flexibility and remote working opportunities. * Company sponsored learning opportunities ...

Steady Vision

Web Developer

Boston, MA · Remote

... supporting digital initiatives (responsive, desktop, tablet and mobile) as well as providing CMS ... Scheduling flexibility and remote working opportunities. * Company sponsored learning opportunities ...

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All JobsDesktop Support Engineer JobsRemote Desktop Support Engineer JobsRemote Desktop Support Engineer Jobs in Boston, MA

Remote Desktop Support Engineer information

See Boston, MA salary details

$10

$29

$49

How much do remote desktop support engineer jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for remote desktop support engineer in Boston, MA is $29.33, according to ZipRecruiter salary data. Most workers in this role earn between $22.45 and $33.41 per hour, depending on experience, location, and employer.

What is the difference between Remote Desktop Support Engineer vs Help Desk Technician?

AspectRemote Desktop Support EngineerHelp Desk Technician
CertificationsCompTIA A+, Microsoft Certified Professional (MCP)CompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote or on-site technical support, troubleshooting user issuesHelp desk, call center, or on-site support roles
Industry UsageIT services, tech companies, enterprise supportIT support, customer service, internal help desks

Remote Desktop Support Engineers focus on troubleshooting and resolving technical issues remotely, often requiring specific certifications and technical skills. Help Desk Technicians provide general user support, often handling a broader range of issues with less emphasis on remote troubleshooting. Both roles are essential in IT support but differ in scope and technical depth.

What does a remote desktop support engineer do?

As a remote desktop support engineer, your job is to work from home to install, troubleshoot, and configure software for your company’s computers. Remote desktop support engineers may also guide others through installing hardware, but the remote nature of this job limits your ability to install it yourself. Desktop support engineers frequently apply updates and security fixes, teach users how to use new software, respond to emergency problems, and use a variety of techniques and systems to resolve problems. You often use the telephone, email, and live chat software to communicate with other employees, and you may use remote access software to control a distant computer or server directly.

What are the key skills and qualifications needed to thrive as a remote desktop support engineer, and why are they important?

To thrive as a Remote Desktop Support Engineer, you need expertise in troubleshooting Windows and Mac operating systems, networking fundamentals, and typically an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote access tools (such as TeamViewer or Remote Desktop Protocol), ticketing systems, and security protocols is essential. Excellent communication, patience, and problem-solving abilities help in understanding user issues and delivering effective remote support. These skills and qualities ensure efficient incident resolution, minimize downtime, and maintain a positive user experience in distributed work environments.

What does a remote desktop support engineer do?

A Remote Desktop Support Engineer provides technical assistance to users by troubleshooting and resolving computer and software issues remotely. They use remote access tools to diagnose problems, install or configure applications, and guide users through solutions. These professionals ensure that systems are running efficiently and help maintain network security. Their work is essential for organizations with distributed teams or employees working from home.

What are some common challenges a remote desktop support engineer faces when troubleshooting user issues remotely?

Remote Desktop Support Engineers often encounter challenges such as limited visibility into the user's environment, communication barriers, and varying technical proficiency among end-users. Troubleshooting remotely requires clear instructions and patience, as engineers may need to guide users through steps without being physically present. Additionally, maintaining secure connections and managing multiple support requests simultaneously are typical hurdles. Success in this role relies on strong communication skills, adaptability, and familiarity with remote support tools.
More about Remote Desktop Support Engineer jobs
What are the most commonly searched types of Desktop Support Engineer jobs in Boston, MA? The most popular types of Desktop Support Engineer jobs in Boston, MA are:
What are popular job titles related to Remote Desktop Support Engineer jobs in Boston, MA? For Remote Desktop Support Engineer jobs in Boston, MA, the most frequently searched job titles are:
What job categories do people searching Remote Desktop Support Engineer jobs in Boston, MA look for? The top searched job categories for Remote Desktop Support Engineer jobs in Boston, MA are:
What cities near Boston, MA are hiring for Remote Desktop Support Engineer jobs? Cities near Boston, MA with the most Remote Desktop Support Engineer job openings:
Remote Desktop Support Engineer jobs near you
Infographic showing various Remote Desktop Support Engineer job openings in Boston, MA as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 20% Part Time, and 6% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $61,002 per year, or $29.3 per hour.

IT Helpdesk Specialist

Earnix

Boston, MA • On-site, Remote

Full-time

Re-posted 26 days ago

Job description

Description
What you'll do:
Serve as the primary IT point of contact for the Boston office, providing both in-person and remote support
Handle new hire onboarding, laptop allocation, setup, and getting employees up and running on day one
Manage offboarding processes for departing employees
Prepare and ship laptops and equipment to remote employees across the US
Work the global ticketing system, resolving issues and prioritizing requests alongside the global IT team
Own the office meeting rooms, ensuring A/V and conferencing systems (Teams) are always ready and working
Take responsibility for office networking, wired and wireless connectivity
Troubleshoot and resolve hardware and software issues across Windows and macOS
Manage and maintain IT inventory and assets for the office
Support day-to-day software, applications, and office technology needs
Follow and help enforce IT security policies, handling sensitive data responsibly in line with company and industry compliance standards
Create and maintain IT documentation and knowledge base articles for users and the global team
You'll excel by:
Being self-sufficient and taking full ownership of the office's IT needs, a true one-person operation backed by a global team
Delivering excellent customer service with a focus on problem-solving
Communicating clearly and building strong relationships with employees at all levels
Working well under pressure, prioritizing tasks, and meeting deadlines
Being a reliable team player who can also work independently in a fast-paced global environment
Requirements
What you'll bring:
2+ years of experience in a Helpdesk or IT support role
Hands-on experience supporting Windows and macOS in a domain environment
Experience administering Microsoft Intune and Kandji MDM platforms
Experience with Entra ID (Azure AD) and Microsoft Office 365 administration
Experience working with a ticketing/ITSM system (e.g., Jira Service Management or Freshservice)
Good understanding of networking (wired and wireless)
Experience with onboarding/offboarding and asset management
Salary Range:
$ 85,000-100,000 per year
Position Intro
Join our rapidly growing team in an AI-driven leading fintech company serving the insurance and banking industries. We're looking for a talented and service-oriented IT Helpdesk Specialist to be the face of IT in our Boston office, supporting our Boston-based team as well as US-based remote employees.
In this role, you'll be the go-to person for all office IT needs, providing hands-on support in the office and remotely, while working as part of our global IT team. You'll play a vital role in ensuring the smooth day-to-day operation of our office technology and in delivering an excellent experience to every employee, from their first day onward. This is a primarily on-site role based in our Boston office, reporting into the global IT team.

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