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Senior Support Engineer Jobs in Boston, MA (NOW HIRING)

Feuji Inc

Sr. Onsite Support Engineer

Needham, MA · On-site

Position Summary The Senior Onsite Support Engineer provides high-level technical support for end-user systems, audio/visual (A/V) technology, and executive personnel. This role ensures reliable ...

Symbotic

Senior Support Software Engineer

Wilmington, MA · On-site

$101K - $138K/yr

What we do The T3 Deployment team is part of Symbotic's Technology, Software & Robotics Engineering organization, which designs, builds, and supports the AI-powered software that orchestrates our ...

Symbotic

Senior Support Software Engineer

Wilmington, MA · Hybrid

$101K - $138K/yr

What we do The T3 Deployment team is part ofSymbotic'sTechnology, Software & Robotics Engineering organization, which designs, builds, and supports the AI-powered software that orchestrates our fleet ...

Cooley LLP

Product Support Engineer

Boston, MA · On-site

Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team ... Senior level candidates may be considered for this position and would be eligible for a higher ...

Cooley

Product Support Engineer

Boston, MA · On-site

Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team ... Senior level candidates may be considered for this position and would be eligible for a higher ...

Teradyne

Product Support Engineer

North Reading, MA · On-site

$121 - $194/hr

Opportunity Overview The Teradyne Product Support Engineering team is looking for a highly-motivated, energetic, technically driven Senior Engineer to provide world class support to the current and ...

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All JobsSupport Engineer JobsSenior Support Engineer JobsSenior Support Engineer Jobs in Boston, MA

Senior Support Engineer information

See Boston, MA salary details

$24.4K

$112.2K

$172.7K

How much do senior support engineer jobs pay per year?

As of Aug 27, 2026, the average yearly pay for senior support engineer in Boston, MA is $112,180.00, according to ZipRecruiter salary data. Most workers in this role earn between $88,500.00 and $135,200.00 per year, depending on experience, location, and employer.

How does a Senior Support Engineer balance technical troubleshooting with mentoring junior team members?

Senior Support Engineers are often relied upon not only for their advanced technical expertise but also for their leadership within support teams. Balancing hands-on troubleshooting with mentorship involves managing time between resolving complex customer issues and guiding less experienced engineers through their cases. Effective Senior Support Engineers prioritize critical incidents, delegate appropriately, and provide real-time coaching or feedback to help junior staff develop their problem-solving skills. This dual responsibility fosters a collaborative team environment and helps ensure consistently high-quality support for customers, while also contributing to the team's professional growth.

What are the key skills and qualifications needed to thrive as a Senior Support Engineer?

To thrive as a Senior Support Engineer, you need advanced troubleshooting skills, deep technical expertise in relevant platforms or software, and typically a degree in computer science or a related field. Familiarity with ticketing systems, diagnostic tools, scripting languages, and certifications like ITIL or Microsoft Certified Solutions Expert (MCSE) are often required. Strong communication, problem-solving abilities, and a customer-focused attitude help you excel in resolving complex issues and mentoring junior staff. These skills and qualities are crucial for providing high-quality technical support, ensuring customer satisfaction, and maintaining smooth IT operations.

What is the difference between Senior Support Engineer vs Support Engineer?

AspectSenior Support EngineerSupport Engineer
Required CredentialsBachelor's degree, relevant certifications, 3+ years experienceBachelor's degree, entry-level certifications, 1-2 years experience
Work EnvironmentCustomer support, technical troubleshooting, cross-team collaborationCustomer support, issue resolution, basic technical troubleshooting
Employer & Industry UsageIT, software, hardware companies, tech support teamsIT, software, hardware companies, tech support teams

The main difference between a Senior Support Engineer and a Support Engineer lies in experience, responsibilities, and expertise. Senior Support Engineers handle more complex issues, mentor junior staff, and often participate in system improvements. Support Engineers focus on resolving customer issues at a basic to intermediate level. Both roles are vital in tech support teams, but the senior position requires more advanced skills and experience.

How much does a senior support engineer make in the US?

A senior support engineer in the US typically earns between $80,000 and $120,000 annually, depending on experience, location, and industry. Higher salaries are common in tech hubs and for those with specialized skills or certifications in troubleshooting, networking, or cloud platforms.

What does a senior support engineer do?

A senior support engineer provides advanced technical assistance to customers or internal teams, troubleshooting complex issues related to software, hardware, or network systems. They often analyze problems, develop solutions, and may mentor junior staff, using tools like ticketing systems and diagnostic software to ensure timely resolution.

What are popular job titles related to Senior Support Engineer jobs in Boston, MA?

For Senior Support Engineer jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Senior Support Engineer jobs in Boston, MA look for?

The top searched job categories for Senior Support Engineer jobs in Boston, MA are:

What cities near Boston, MA are hiring for Senior Support Engineer jobs?

Cities near Boston, MA with the most Senior Support Engineer job openings:

Senior Support Engineer jobs near you
Infographic showing various Senior Support Engineer job openings in Boston, MA as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $112,180 per year, or $53.9 per hour.

Senior Product Support Engineer

Akamai Technologies GmbH

Cambridge, MA • On-site

$105.40 - $189.60/hr

Other

Medical, Life, Retirement, PTO

Posted 8 days ago

Job description

Are you excited about working with cutting-edge technologies? Would you like to work with our Zero Trust portfolio? Join our Global Escalation Team

As a Senior Product Support Engineer, you will become a key technical contributor within a global expert team responsible for the escalations of Akamai's Enterprise Access and Security Group. We're looking for excellent technical staff to create and support core technology to deliver a secure, accelerated experience to enterprise customers.

Partner with the best

In this role, you will provide escalation support for security products including our Zero Trust Security platform. You'll focus on cutting-edge services, ensuring application and network performance, reliability, and security for users connecting through Akamai's Zero Trust platform.

As a Senior Product Support Engineer, you will be responsible for:

  • Providing Escalation Support to resolve issues that were unable to bring to resolution by lower support tiers.
  • Analyzing software issues and work closely with R&D and PM to prioritize and schedule their fixes.
  • Representing the organization as an SME/Technical Lead in internal and external correspondence
  • Managing partners integration and Beta Support
  • Participating in our on call schedule (~2 occurrences per quarter).
Do what you love

To be successful in this role you will:

  • Have 5+ years in a technical support position and have a bachelor's degree in Computer Science, similar degree or relevant experience
  • Have 5+ years as escalation engineer within L3/L4 support groups for cloud-based solutions
  • Be able to troubleshoot issues using tools such as Wireshark, browser developer tools, Fiddler, and log collectors.
  • Show understanding of HTTP/S, TLS/SSL, reverse proxy and related web technologies
  • Demonstrate experience with DNS and authentication schemes including SAML, Kerberos, NTLM, OIDC, and OAuth2
  • Have understanding of TCP/IP, Linux systems, Networking Products, and Microsoft Server Technologies
  • Be comfortable working with Linux systems, shell commands, Python scripting, virtualization (VMware, AWS, Azure, Linode) and container-based deployment (Kubernetes or Docker)
  • Be eligible to obtain and Secret Security Clearance
About us

At Akamai, we make life better for billions of people, trillions of times a day.

Whether you're streaming live events, scrolling social media, watching your favorite series, or managing your savings, we're the engine behind the scenes. We provide the world's most distributed platform from Cloud to Edge to help the giants of the digital world work faster and stay more secure, making the internet a better experience for everyone.

Our focus is simple:

Cloud and Edge: Running apps closer to users for instant performance.

Security: Neutralizing threats before they ever reach your data.

Content Delivery: Scaling the world's biggest moments without a glitch.

AI: Enabling our customers to build, secure, and scale AI apps on the world's most distributed cloud platform.

At Akamai, we don't just support the internet; we power and protect it, because behind every great digital experience is a massive hidden challenge. And we're the ones who solve it. When millions of people hit play or pay, Akamai ensures it just works.

Benefits at Akamai:

We support your health, well-being, finances, and life beyond work. See our benefits.

FlexBase adapts to your job's needs

Akamai's FlexBase program is yet another way we show our commitment to providing employees with an exceptional workplace experience. It's not about telling employees where to work; it's about supporting employees to do their best work.

We trust our incredible employees to work in ways that suit them best: at home, in an office, or a combination of both.

Connect with us on social and see what life at Akamai is like!

Compensation

Akamai is committed to fair and equitable compensation practices. For US based candidates only - the base salary for this position ranges from $105,400 - $189,600/year; a candidate's salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location. Compensation for candidates outside the US will vary. The compensation package may also include incentive compensation opportunities in the form of annual bonus or incentives, equity awards and an Employee Stock Purchase Plan (ESPP). Akamai provides industry-leading benefits including healthcare, 401K savings plan, company holidays, vacation (in the form of PTO), sick time, family friendly benefits including parental leave and an employee assistance program including a focus on mental and financial wellness; Eligibility requirements apply.

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