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Senior Support Engineer Jobs in Boston, MA (NOW HIRING)

Feuji Inc

Sr. Onsite Support Engineer

Needham, MA · On-site

Position Summary The Senior Onsite Support Engineer provides high-level technical support for end-user systems, audio/visual (A/V) technology, and executive personnel. This role ensures reliable ...

Partners Capital

Senior IT Support Engineer

Boston, MA · On-site

... senior technical resource within the Boston office, mentoring junior engineers and partnering with the Team Lead in London to drive automation and process improvements that enhance global support ...

Symbotic

Senior Support Software Engineer

Wilmington, MA · Hybrid

$101K - $138K/yr

What we do The T3 Deployment team is part ofSymbotic'sTechnology, Software & Robotics Engineering organization, which designs, builds, and supports the AI-powered software that orchestrates our fleet ...

Symbotic

Senior Support Software Engineer

Wilmington, MA · On-site

$101K - $138K/yr

What we do The T3 Deployment team is part of Symbotic's Technology, Software & Robotics Engineering organization, which designs, builds, and supports the AI-powered software that orchestrates our ...

Cooley LLP

Product Support Engineer

Boston, MA · On-site

Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team ... Senior level candidates may be considered for this position and would be eligible for a higher ...

Cooley

Product Support Engineer

Boston, MA

Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team ... Senior level candidates may be considered for this position and would be eligible for a higher ...

Cooley LLP

Product Support Engineer

Boston, MA · On-site

Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team ... Senior level candidates may be considered for this position and would be eligible for a higher ...

VibeIQ Inc.

Support Engineer

Boston, MA · On-site

As a Support Engineer, you'll be an important part of our Customer Success team, and more ... There's real room to grow into a senior or lead function. * Mission-driven team: We're building ...

VibeIQ

Support Engineer

Boston, MA · On-site

As a Support Engineer, you'll be an important part of our Customer Success team, and more ... There's real room to grow into a senior or lead function. * Mission-driven team: We're building ...

Akamai

Product Support Engineer

Cambridge, MA · On-site

$105K - $189K/yr

Join our Global Escalation Team As a Senior Product Support Engineer, you will become a key technical contributor within a global expert team responsible for the escalations of Akamai\'s Enterprise ...

Akamai

Product Support Engineer

Cambridge, MA · On-site

$105K - $189K/yr

Join our Global Escalation Team As a Senior Product Support Engineer, you will become a key technical contributor within a global expert team responsible for the escalations of Akamai's Enterprise ...

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All JobsSupport Engineer JobsSenior Support Engineer JobsSenior Support Engineer Jobs in Boston, MA

Senior Support Engineer information

See Boston, MA salary details

$24.5K

$112.5K

$173.2K

How much do senior support engineer jobs pay per year?

As of Aug 6, 2026, the average yearly pay for senior support engineer in Boston, MA is $112,503.00, according to ZipRecruiter salary data. Most workers in this role earn between $88,800.00 and $135,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Senior Support Engineer?

To thrive as a Senior Support Engineer, you need advanced troubleshooting skills, deep technical expertise in relevant platforms or software, and typically a degree in computer science or a related field. Familiarity with ticketing systems, diagnostic tools, scripting languages, and certifications like ITIL or Microsoft Certified Solutions Expert (MCSE) are often required. Strong communication, problem-solving abilities, and a customer-focused attitude help you excel in resolving complex issues and mentoring junior staff. These skills and qualities are crucial for providing high-quality technical support, ensuring customer satisfaction, and maintaining smooth IT operations.

What does a senior support engineer do?

A senior support engineer provides advanced technical assistance to customers or internal teams, troubleshooting complex issues related to software, hardware, or network systems. They often analyze problems, develop solutions, and may mentor junior staff, using tools like ticketing systems and diagnostic software to ensure timely resolution.

How does a Senior Support Engineer balance technical troubleshooting with mentoring junior team members?

Senior Support Engineers are often relied upon not only for their advanced technical expertise but also for their leadership within support teams. Balancing hands-on troubleshooting with mentorship involves managing time between resolving complex customer issues and guiding less experienced engineers through their cases. Effective Senior Support Engineers prioritize critical incidents, delegate appropriately, and provide real-time coaching or feedback to help junior staff develop their problem-solving skills. This dual responsibility fosters a collaborative team environment and helps ensure consistently high-quality support for customers, while also contributing to the team's professional growth.

What is the difference between Senior Support Engineer vs Support Engineer?

AspectSenior Support EngineerSupport Engineer
Required CredentialsBachelor's degree, relevant certifications, 3+ years experienceBachelor's degree, entry-level certifications, 1-2 years experience
Work EnvironmentCustomer support, technical troubleshooting, cross-team collaborationCustomer support, issue resolution, basic technical troubleshooting
Employer & Industry UsageIT, software, hardware companies, tech support teamsIT, software, hardware companies, tech support teams

The main difference between a Senior Support Engineer and a Support Engineer lies in experience, responsibilities, and expertise. Senior Support Engineers handle more complex issues, mentor junior staff, and often participate in system improvements. Support Engineers focus on resolving customer issues at a basic to intermediate level. Both roles are vital in tech support teams, but the senior position requires more advanced skills and experience.

What are popular job titles related to Senior Support Engineer jobs in Boston, MA? For Senior Support Engineer jobs in Boston, MA, the most frequently searched job titles are:
What job categories do people searching Senior Support Engineer jobs in Boston, MA look for? The top searched job categories for Senior Support Engineer jobs in Boston, MA are:
What cities near Boston, MA are hiring for Senior Support Engineer jobs? Cities near Boston, MA with the most Senior Support Engineer job openings:
Senior Support Engineer jobs near you
Infographic showing various Senior Support Engineer job openings in Boston, MA as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $112,503 per year, or $54.1 per hour.

Sr. Onsite Support Engineer

Feuji Inc

Needham, MA • On-site

Contractor

Re-posted 8 days ago

Job description

Position Summary 

The Senior Onsite Support Engineer provides high-level technical support for end-user systems, audio/visual (A/V) technology, and executive personnel. This role ensures reliable IT operations across the organization, with a strong focus on delivering white-glove service to senior leaders and maintaining a seamless experience in conference rooms, meetings, and presentations. The ideal candidate combines advanced troubleshooting skills with excellent communication, professionalism, and discretion. 

Key Responsibilities 

Executive & VIP Support 

  • Provide dedicated, white-glove IT support to executives and senior staff, ensuring rapid response and minimal downtime. 

  • Manage and support all executive workstations, mobile devices, and remote access configurations. 

  • Coordinate with executive assistants to schedule and test A/V and teleconferencing systems before meetings. 

  • Maintain the highest levels of professionalism, confidentiality, and attention to detail in all interactions. 

Audio/Visual (A/V) and Conference Technology 

  • Support, configure, and troubleshoot conference room technologies, including Zoom Rooms, Teams Rooms, projectors, displays, video conferencing systems, microphones, and room scheduling devices. 

  • Partner with facilities and vendors to maintain A/V hardware and ensure optimal functionality. 

  • Provide on-site A/V support during executive meetings, town halls, and live events. 

  • Implement best practices for meeting room setups, device management, and preventive maintenance. 

Desktop & End-User Support 

  • Provide Tier 2/3 support for desktops, laptops, printers, mobile devices, and peripherals. 

  • Install, configure, and maintain Windows and macOS systems, software, and user profiles. 

  • Troubleshoot complex hardware and software issues; escalate when necessary. 

  • Support enterprise collaboration tools such as Microsoft 365, Teams, Zoom, and other productivity suites. 

  • Maintain asset inventory, system images, and deployment tools (e.g., Intune, SCCM, or JAMF). 

Operational & Project Support 

  • Participate in IT infrastructure and end-user computing projects, including migrations, upgrades, and rollouts. 

  • Contribute to documentation, knowledge base articles, and training materials. 

  • Mentor junior support staff and help establish support standards and procedures. 

Qualifications 

Required: 

  • 5+ years of hands-on desktop or end-user support experience in a corporate environment. 

  • Strong expertise with Windows 10/11, macOS, Office 365, and mobile device management (MDM) platforms. 

  • Proven experience supporting executive leadership and VIPs with professionalism and discretion. 

  • Advanced knowledge of A/V systems (Zoom Rooms, Microsoft Teams Rooms, Crestron, Logitech, Poly, etc.). 

  • Excellent troubleshooting, communication, and customer service skills. 

Preferred: 

  • Certifications such as CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator Associate, or ITIL Foundation. 

  • Experience with Intune, SCCM, JAMF, Active Directory, and Group Policy management. 

  • Familiarity with networking fundamentals (TCP/IP, Wi-Fi, VPN) and remote access tools. 

  • Previous experience in a fast-paced, executive-facing environment. 

Core Competencies 

  • Exceptional customer focus and interpersonal communication skills. 

  • Ability to work independently and under pressure in high-visibility situations. 

  • Strong organizational and time management skills. 

  • Attention to detail with a proactive, problem-solving mindset. 

  • Discretion and professionalism when handling sensitive or confidential matters. 

Physical & Work Environment Requirements 

  • Ability to lift up to 40 lbs for equipment setups. 

  • May require occasional after-hours or weekend work for maintenance or executive events. 

  • Primarily on-site role with potential for hybrid flexibility depending on business needs.