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Senior Support Engineer Jobs in Boston, MA (NOW HIRING)

Walden Robotics

Senior IT Support Engineer

Cambridge, MA · On-site

$175K - $227K/yr

Position Summary: We're looking for a Senior IT Support Engineer to be the face of IT for our growing team in Cambridge and the senior owner of the end-user technology domain. Reporting to the Head ...

HarbourVest

Executive Support Engineer

Boston, MA · Hybrid

$78K - $80K/yr

We are looking for an Executive Support Engineer to provide direct IT support for senior leaders and executive assistants across Americas. This role helps keep executives prepared, connected, and ...

New

SOCOMEC

Technical Sales Support Engineer

Watertown, MA · On-site

The Technical Support organization as-a-whole is expanding significantly at Socomec, responding to ... TSEs, Specialists in particular, fit between Junior TSEs and Senior Application Engineers. While ...

SOCOMEC

Technical Sales Support Engineer

Watertown, MA · On-site

The Technical Support organization as-a-whole is expanding significantly at Socomec, responding to ... TSEs, Specialists in particular, fit between Junior TSEs and Senior Application Engineers. While ...

Cushman & Wakefield

Senior Automation Engineer

Andover, MA · On-site

$105K - $138K/yr

Job Title Senior Automation Engineer Summary Our Purpose: At C&W Services, we live by the belief ... We are seeking a proactive automation controls and technical support engineer for fulfillment ...

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All JobsSupport Engineer JobsSenior Support Engineer JobsSenior Support Engineer Jobs in Boston, MA

Senior Support Engineer information

See Boston, MA salary details

$24.4K

$112.2K

$172.7K

How much do senior support engineer jobs pay per year?

As of Aug 14, 2026, the average yearly pay for senior support engineer in Boston, MA is $112,180.00, according to ZipRecruiter salary data. Most workers in this role earn between $88,500.00 and $135,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Senior Support Engineer?

To thrive as a Senior Support Engineer, you need advanced troubleshooting skills, deep technical expertise in relevant platforms or software, and typically a degree in computer science or a related field. Familiarity with ticketing systems, diagnostic tools, scripting languages, and certifications like ITIL or Microsoft Certified Solutions Expert (MCSE) are often required. Strong communication, problem-solving abilities, and a customer-focused attitude help you excel in resolving complex issues and mentoring junior staff. These skills and qualities are crucial for providing high-quality technical support, ensuring customer satisfaction, and maintaining smooth IT operations.

What does a senior support engineer do?

A senior support engineer provides advanced technical assistance to customers or internal teams, troubleshooting complex issues related to software, hardware, or network systems. They often analyze problems, develop solutions, and may mentor junior staff, using tools like ticketing systems and diagnostic software to ensure timely resolution.

How does a Senior Support Engineer balance technical troubleshooting with mentoring junior team members?

Senior Support Engineers are often relied upon not only for their advanced technical expertise but also for their leadership within support teams. Balancing hands-on troubleshooting with mentorship involves managing time between resolving complex customer issues and guiding less experienced engineers through their cases. Effective Senior Support Engineers prioritize critical incidents, delegate appropriately, and provide real-time coaching or feedback to help junior staff develop their problem-solving skills. This dual responsibility fosters a collaborative team environment and helps ensure consistently high-quality support for customers, while also contributing to the team's professional growth.

What is the difference between Senior Support Engineer vs Support Engineer?

AspectSenior Support EngineerSupport Engineer
Required CredentialsBachelor's degree, relevant certifications, 3+ years experienceBachelor's degree, entry-level certifications, 1-2 years experience
Work EnvironmentCustomer support, technical troubleshooting, cross-team collaborationCustomer support, issue resolution, basic technical troubleshooting
Employer & Industry UsageIT, software, hardware companies, tech support teamsIT, software, hardware companies, tech support teams

The main difference between a Senior Support Engineer and a Support Engineer lies in experience, responsibilities, and expertise. Senior Support Engineers handle more complex issues, mentor junior staff, and often participate in system improvements. Support Engineers focus on resolving customer issues at a basic to intermediate level. Both roles are vital in tech support teams, but the senior position requires more advanced skills and experience.

What are popular job titles related to Senior Support Engineer jobs in Boston, MA?

For Senior Support Engineer jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Senior Support Engineer jobs in Boston, MA look for?

The top searched job categories for Senior Support Engineer jobs in Boston, MA are:

What cities near Boston, MA are hiring for Senior Support Engineer jobs?

Cities near Boston, MA with the most Senior Support Engineer job openings:

Senior Support Engineer jobs near you
Infographic showing various Senior Support Engineer job openings in Boston, MA as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 20% Part Time, and 6% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $112,180 per year, or $53.9 per hour.

Senior Technical Support Engineer

Boston Dynamics

Waltham, MA • On-site

$60K - $75K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 11 days ago

Job description

Technical Support Engineers take ownership for resolving technical customer issues in a reasonable time, act as the representative of Boston Dynamics technical expertise in voice, tone, and knowledge, and serve as an internal Voice of the Customer in identifying and escalating customer needs for issues and feature requests.
Duties and Responsibilities:
Knowledge & Application: Technical Expert
  • Provides technical support to customers and internal customers for a highly technical and sophisticated product-agnostic ecosystem.
  • Helps establish, document, and assist in principled technical support processes: diagnosing, troubleshooting, reproducing, fixing and debugging complex electro/mechanical equipment - robots, payloads, and servers, computer interfaces, inputs and outputs of complex software, or networked and/or wireless communication systems.
  • May be involved in customer installation and training.
  • Responsible for maintaining knowledge of all base robot behaviors, functions, and changes in supported software and hardware.
  • Responsible for building and sharing a deep expertise in the work of a specialized software feature development team.
  • Exercises expert-level knowledge in use of internal tools and robot log data in the diagnostic process.

Contributions to Product and Customer Success
  • Responds to customers in a voice and tone representative of Boston Dynamics
  • Queue Management to reduce long running issues and drive KPI to manage the issues
  • Respond to Troubleshooting emails and chats in a timely and responsible manner
  • Document software incidents, bugs, and stories for Development and Quality teams
  • Suggest new features based on customer feedback
  • Assist in proactive support and outreach for technical bulletins
  • Contributes to continuous process improvement for tracking and measuring Customer Success towards key Business Objectives

Qualifications
The ideal candidate has:
  • Bachelor degree or higher in Engineering/Computer Science related subject
  • Excellent computer and interpersonal skills
  • Proficiency in Linux-based operating systems
  • Proficiency in a high level programming language such as Python/C++

Job profile
This role is for you if you are:
  • A take-charge problem solver: Confident in demonstrating expertise and directing interactions with customers
  • A positive individual who takes pride in providing a high standard of service and support to customers
  • A knowledge seeker: A self-starter and quick learner who grasps concepts and processes quickly and intuitively
  • A team player: Work with others and support different functions across teams

The pay range for this position is between $60,728.00 to $75,910.00 annually. Base pay will depend on multiple individualized factors including, but not limited to internal equity, job related knowledge, skills and experience. This range represents a good faith estimate of compensation at the time of posting. Boston Dynamics offers a generous Benefits package including medical, dental vision, 401(k), paid time off and a annual bonus structure. Additional details regarding these benefit plans will be provided if an employee receives an offer for employment.

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