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Senior Support Engineer Jobs in Bellingham, MA (NOW HIRING)

Feuji Inc

Sr. Onsite Support Engineer

Needham, MA · On-site

Position Summary The Senior Onsite Support Engineer provides high-level technical support for end-user systems, audio/visual (A/V) technology, and executive personnel. This role ensures reliable ...

Cooley LLP

Product Support Engineer

Boston, MA

Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team ... Senior level candidates may be considered for this position and would be eligible for a higher ...

Cooley

Product Support Engineer

Boston, MA

Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team ... Senior level candidates may be considered for this position and would be eligible for a higher ...

Walden Robotics

Senior IT Support Engineer

Cambridge, MA · On-site

$175K - $227K/yr

Position Summary: We're looking for a Senior IT Support Engineer to be the face of IT for our growing team in Cambridge and the senior owner of the end-user technology domain. Reporting to the Head ...

Akamai

Technical Support Engineer

Cambridge, MA · On-site

$65K - $118K/yr

You will work closely with senior engineers to resolve problems and continuously improve system reliability. As a Technical Support Engineer, you will be responsible for: * Performing monitoring ...

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Senior Support Engineer information

See Bellingham, MA salary details

$23.1K

$105.9K

$163K

How much do senior support engineer jobs pay per year?

As of Aug 27, 2026, the average yearly pay for senior support engineer in Bellingham, MA is $105,858.00, according to ZipRecruiter salary data. Most workers in this role earn between $83,500.00 and $127,600.00 per year, depending on experience, location, and employer.

How does a Senior Support Engineer balance technical troubleshooting with mentoring junior team members?

Senior Support Engineers are often relied upon not only for their advanced technical expertise but also for their leadership within support teams. Balancing hands-on troubleshooting with mentorship involves managing time between resolving complex customer issues and guiding less experienced engineers through their cases. Effective Senior Support Engineers prioritize critical incidents, delegate appropriately, and provide real-time coaching or feedback to help junior staff develop their problem-solving skills. This dual responsibility fosters a collaborative team environment and helps ensure consistently high-quality support for customers, while also contributing to the team's professional growth.

What are the key skills and qualifications needed to thrive as a Senior Support Engineer?

To thrive as a Senior Support Engineer, you need advanced troubleshooting skills, deep technical expertise in relevant platforms or software, and typically a degree in computer science or a related field. Familiarity with ticketing systems, diagnostic tools, scripting languages, and certifications like ITIL or Microsoft Certified Solutions Expert (MCSE) are often required. Strong communication, problem-solving abilities, and a customer-focused attitude help you excel in resolving complex issues and mentoring junior staff. These skills and qualities are crucial for providing high-quality technical support, ensuring customer satisfaction, and maintaining smooth IT operations.

What is the difference between Senior Support Engineer vs Support Engineer?

AspectSenior Support EngineerSupport Engineer
Required CredentialsBachelor's degree, relevant certifications, 3+ years experienceBachelor's degree, entry-level certifications, 1-2 years experience
Work EnvironmentCustomer support, technical troubleshooting, cross-team collaborationCustomer support, issue resolution, basic technical troubleshooting
Employer & Industry UsageIT, software, hardware companies, tech support teamsIT, software, hardware companies, tech support teams

The main difference between a Senior Support Engineer and a Support Engineer lies in experience, responsibilities, and expertise. Senior Support Engineers handle more complex issues, mentor junior staff, and often participate in system improvements. Support Engineers focus on resolving customer issues at a basic to intermediate level. Both roles are vital in tech support teams, but the senior position requires more advanced skills and experience.

How much does a senior support engineer make in the US?

A senior support engineer in the US typically earns between $80,000 and $120,000 annually, depending on experience, location, and industry. Higher salaries are common in tech hubs and for those with specialized skills or certifications in troubleshooting, networking, or cloud platforms.

What does a senior support engineer do?

A senior support engineer provides advanced technical assistance to customers or internal teams, troubleshooting complex issues related to software, hardware, or network systems. They often analyze problems, develop solutions, and may mentor junior staff, using tools like ticketing systems and diagnostic software to ensure timely resolution.

What cities near Bellingham, MA are hiring for Senior Support Engineer jobs?

Cities near Bellingham, MA with the most Senior Support Engineer job openings:

Senior Support Engineer jobs near you
Infographic showing various Senior Support Engineer job openings in Bellingham, MA as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 23% Part Time, and 7% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $105,858 per year, or $50.9 per hour.

Senior IT Support Engineer

Worcester, MA • On-site

Machado Consulting
1 - 10 employees
Learn more about Machado Consultingexternal

Full-time

Re-posted 16 days ago

Job description

Senior IT Support Engineers are the last line of defense within the IT Support department. Responsibilities include responding to escalated tickets via phone or email and assisting IT Support Technicians with tickets they may have questions on but don’t require escalation. Senior IT Support Engineers will troubleshoot complex problems with various systems including servers, networks, and cloud solutions. They will conduct software deployments of varying difficulty across multiple systems. Reactive Support Engineers will require knowledge in administration of Office 365, Windows Servers, Active Directory, Azure Active Directory, Microsoft Intune, VoIP deployments, Microsoft Azure, Microsoft Hyper-V, and wired and wireless networks. Senior IT Support Engineers will take part in an on-call rotation alongside IT Support Technicians to serve as their escalation point during non-business hours.


At Machado Consulting we involve Information Security in everything we do. Senior IT Support Engineers will be expected to have a suitable understanding of Information Security to be applied to their everyday tasks across Windows systems, networks, and cloud products. Senior IT Support Engineers will be responsible for assisting clients with Information Security audits and questionnaires and should be knowledgeable about their contents.


Required Skills:

· Must be self-motivated, team-oriented, and willing to learn

· Must be able to effectively research and solve unique problems

· Ability to manage or limit distractions

· Strong written and verbal communication skills, with emphasis on customer service

· Strong attention to detail and follow-through. Must be well organized.

· Follow process driven instructions and maintain effective time metrics

· Flexibility in prioritizing and responding to multiple incoming requests

· Following instructions and asking for clarification and/or assistance when necessary


Experience Preferred:

· Must have at least 3 - 5 years of experience in a HelpDesk or equivalent role.

· 1+ years of experience in a Systems or Network Administration role.

· Industry certifications desired

· Good understanding of Microsoft Windows Server Operating Systems

· Good understanding of cloud models and products (SaaS, IaaS, PaaS)

· Previous experience with ticketing systems and remote monitoring and management tools.

· Intermediate or better PowerShell scripting is desired


Senior IT Support Engineers are required to work onsite from time to time - a valid driver’s license, and reliable transportation is a requirement.