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Technical Support Engineer Jobs in Boston, MA (NOW HIRING)

DeepHealth

Technical Support Engineer-RIS- US

Boston, MA · On-site +1

$75 - $100/hr

Job Summary The Technical Services Engineer, RIS is the first point of contact for users, providing expert support, troubleshooting issues, and contributing to a seamless healthcare IT experience.

SOCOMEC

Technical Sales Support Engineer

Watertown, MA · On-site

About This Role The Technical Sales/Support Engineer is a member of the US Technical Support and Applications Engineering Team, reporting to the NA Technical Organization Manager. The Technical ...

Disruption

Support Engineer

Boston, MA · On-site

We're looking for a skilled Support Engineer to join our Technical Support team and provide ... You'll be the technical expert helping users resolve complex issues across a wide range of ...

Cooley

Product Support Engineer

Boston, MA · On-site

Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team ... Technical curiosity and ability to dive into application behavior, data structures, and systems

Delsys

Product Support Engineer

Natick, MA · On-site

$60K - $70K/yr

This new role will be crucial in providing technical support and assistance to our clients and ... Key Responsibilities As a Product Support Engineer, you will play a pivotal role in our ...

Cooley LLP

Product Support Engineer

Boston, MA

Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team ... Technical curiosity and ability to dive into application behavior, data structures, and systems

Amtech

Technical Support Specialist

Westford, MA · On-site

Offer backup support to field service engineers, ensuring efficient resolution of technical problems. * Collaborate cross functionally to review and update technical documentation, including manuals ...

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All JobsTechnical Support Engineer JobsTechnical Support Engineer Jobs in Boston, MA

Technical Support Engineer information

See Boston, MA salary details

$40.7K

$85.9K

$129.8K

How much do technical support engineer jobs pay per year?

As of Sep 12, 2026, the average yearly pay for technical support engineer in Boston, MA is $85,856.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,000.00 and $107,000.00 per year, depending on experience, location, and employer.

What is a technical support engineer?

Technical support engineers work with companies to solve technical issues within their computer systems. As a technical support engineer, you troubleshoot computer hardware and software issues with employees. You work to resolve the problems and try to prevent them from happening again. Some technical support engineers work primarily over the phone or computer, guiding the staff to fix the problems remotely. For more substantial issues, technical support engineers may travel to the client’s office to resolve the issue in person.

What does a technical support engineer do?

A Technical Support Engineer helps customers and clients troubleshoot and resolve technical issues related to products or services. They provide assistance via phone, email, chat, or in person, and may also guide users through installation, configuration, and maintenance processes. In addition to solving immediate problems, Technical Support Engineers often document solutions, escalate complex issues, and work with development or engineering teams to resolve deeper technical challenges. Their goal is to ensure customer satisfaction by delivering effective and timely support.

What are the key skills and qualifications needed to thrive as a technical support engineer?

To thrive as a Technical Support Engineer, you need a strong foundation in troubleshooting, computer networking, and system diagnostics, often supported by a degree in IT or computer science. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are commonly required. Excellent communication, patience, and problem-solving abilities help you resolve issues effectively and build positive customer relationships. These skills ensure timely resolution of technical problems, customer satisfaction, and smooth operation of technology systems.

How does a technical support engineer typically collaborate with other departments to resolve complex customer issues?

Technical Support Engineers frequently work cross-functionally with teams such as development, quality assurance, and product management to resolve complex technical problems. When an issue cannot be resolved through standard troubleshooting, engineers escalate cases and share detailed findings with these departments. This collaboration ensures that customer feedback is communicated, bugs are addressed, and permanent solutions are implemented. Regular meetings and clear documentation are essential for smooth teamwork and successful problem resolution.
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Technical Support Engineer jobs near you
Infographic showing various Technical Support Engineer job openings in Boston, MA as of September 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $85,856 per year, or $41.3 per hour.

Technical Support Engineer 2 - PowerEdge XE - Hopkinton, Massachusetts

Hopkinton, MA • On-site

Dell, Inc.
Computer and Computer Peripheral Equipment and Software Wholesalers • 10K+ employees
Learn more about Dell, Inc.external

$74K - $96K/yr

Full-time

Posted 20 days ago

Job description


Technical Support Engineer 2 - PowerEdge XE - Hopkinton, MA
At Dell Technologies, world-class service doesn't end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help - by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there's an issue with a customer's product, we'll analyze it, identify the cause, recommend a solution and document the problem.
Join us to do the best work of your career and make a profound social impact as a Senior Technical Support Engineer on our Solutions Support as a Service team supporting PowerEdge XE servers in Hopkinton, MA.
What you'll achieve
As a Senior Technical Support Engineer for Technical Support in the XE space, you will resolve complex technical issues with our XE portfolio in a fast-paced, customer critical environment, working on improving processes, standards and strategies to perfect our Support Services.
You will:
  • Take ownership of technically sophisticated customer-reported issues from web, phone, chat and email and work closely with the customer until complete resolution
  • Document relevant information and ensure the customer is communicated with in a timely manner regarding the overall progress of their issue
  • Resolve customer issues, working closely with the Engineering, SE and other multi-functional teams
  • Provide qualified information to Engineering so they can improve product quality and reliability
  • Make sure customers are treated with the highest degree of respect and drive operational excellence through quality closures

Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role:
Essential Requirements
  • Strong knowledge and understanding of Dell PowerEdge servers,
  • Working fundamental knowledge of PowerEdge XE servers
  • Comfortable working in Linux environments (RHEL and Ubuntu).
  • In depth troubleshooting knowledge
  • Good understanding of Dell and vendor diagnostics utilities and their application
  • Customer facing experience and the ability to work in a high-pressure environment
  • 3-5+ years of technical support experience

Desirable Requirements
  • Bachelor's degree

Compensation
Dell is committed to fair and equitable compensation practices. The annual range for this position is $74,000 - $96,000.
Who we are
We believe that each of us has the power to make an impact. That's why we put our team members at the center of everything we do. If you're looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we're looking for you.
Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.
Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.
DELL logo

About DELL

Sourced by ZipRecruiter

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We're proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

Industry

Computer and computer peripheral equipment and software wholesalers

Company size

10,000+ Employees

Headquarters location

Round Rock, TX, US

Year founded

1984

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