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Technical Support Engineer Jobs in Boston, MA (NOW HIRING)

allego

Junior Support Engineer

Waltham, MA · On-site

$55K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Junior Support Engineer, you will be the technical support line to our Customer Success Team who work directly with the customers in initial information gathering and triaging. Support Engineer ...

VibeIQ Inc.

Support Engineer

Boston, MA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

POSITION SUMMARY As a Support Engineer at VibeIQ, you'll be the go-to technical resource for our customers -- owning issues from first contact through resolution. You'll manage support tickets ...

VibeIQ

Support Engineer

Boston, MA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

POSITION SUMMARY As a Support Engineer at VibeIQ, you'll be the go-to technical resource for our customers - owning issues from first contact through resolution. You'll manage support tickets ...

Cooley LLP

Product Support Engineer

Boston, MA

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team ... Technical curiosity and ability to dive into application behavior, data structures, and systems

Cooley

Product Support Engineer

Boston, MA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team ... Technical curiosity and ability to dive into application behavior, data structures, and systems

Blitzy

Developer Support Engineer

Cambridge, MA · On-site

$152K/yr

They are seeking a Developer Support Engineer to serve as the technical front line for their customer base, blending customer-facing technical work with hands-on debugging and engineering to drive ...

RadNet

Assoc Tech Support Engineer

Somerville, MA · On-site

$42K/yr

Responsibilities Job Summary The Technical Support Engineer for Clinical AI product line is the first point of contact for users, providing expert support, troubleshooting issues, and contributing to ...

Deephealth

Assoc Tech Support Engineer

Somerville, MA

$42K - $85K/yr

Responsibilities Job Summary The Technical Support Engineer for Clinical AI product line is the first point of contact for users, providing expert support, troubleshooting issues, and contributing to ...

RadNet

Assoc Tech Support Engineer

Somerville, MA

Responsibilities Job Summary The Technical Support Engineer for Clinical AI product line is the first point of contact for users, providing expert support, troubleshooting issues, and contributing to ...

RadNet

Assoc Tech Support Engineer

Somerville, MA · On-site

$42K - $85K/yr

Responsibilities Job Summary The Technical Support Engineer for Clinical AI product line is the first point of contact for users, providing expert support, troubleshooting issues, and contributing to ...

Amtech

Technical Support Specialist

Westford, MA

Job Summary: The Technical Support Specialist will support technical aspects of post market ... Required Education & Experience: · Associates degree in Electrical or Mechanical Engineering ...

Amtech

Technical Support Specialist

Westford, MA · On-site

Required Education & Experience: • Associates degree in Electrical or Mechanical Engineering ... in technical support or service roles, preferably in semiconductor or electronics manufacturing ...

Interra Health

Technical Support Specialist, L2

Boston, MA · Remote

$60K - $85K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As a Technical Support Specialist, Level 2, you provide advanced technical support and serve as a ... You collaborate closely with Support, Engineering, and Customer teams to address implementation ...

Unifirst

Innovation Support Engineer

Wilmington, MA

$95K - $114K/yr

Ensuring that technical and functional requirements are thoroughly defined, complete, and ... Support various Innovation Engineering projects by conducting site assessments, overseeing ...

UniFirst

Innovation Support Engineer

Wilmington, MA · On-site

$95K - $114K/yr

Ensuring that technical and functional requirements are thoroughly defined, complete, and ... Support various Innovation Engineering projects by conducting site assessments, overseeing ...

Unifirst

Innovation Support Engineer

Wilmington, MA · On-site

$95K - $114K/yr

Ensuring that technical and functional requirements are thoroughly defined, complete, and ... Support various Innovation Engineering projects by conducting site assessments, overseeing ...

Blueport Inc.

Network Support Engineer Tier 2

Walpole, MA · On-site

$58K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Blueport is seeking a skilled Network Support Engineer II who enjoys tackling complex technical challenges, ensuring reliable network performance, and serving as a trusted expert for escalated ...

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All JobsTechnical Support Engineer JobsTechnical Support Engineer Jobs in Boston, MA

Technical Support Engineer information

See Boston, MA salary details

$40.7K

$85.8K

$129.8K

How much do technical support engineer jobs pay per year?

As of Aug 16, 2026, the average yearly pay for technical support engineer in Boston, MA is $85,850.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,000.00 and $107,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support engineer?

To thrive as a Technical Support Engineer, you need a strong foundation in troubleshooting, computer networking, and system diagnostics, often supported by a degree in IT or computer science. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are commonly required. Excellent communication, patience, and problem-solving abilities help you resolve issues effectively and build positive customer relationships. These skills ensure timely resolution of technical problems, customer satisfaction, and smooth operation of technology systems.

What is a technical support engineer?

Technical support engineers work with companies to solve technical issues within their computer systems. As a technical support engineer, you troubleshoot computer hardware and software issues with employees. You work to resolve the problems and try to prevent them from happening again. Some technical support engineers work primarily over the phone or computer, guiding the staff to fix the problems remotely. For more substantial issues, technical support engineers may travel to the client’s office to resolve the issue in person.

How does a technical support engineer typically collaborate with other departments to resolve complex customer issues?

Technical Support Engineers frequently work cross-functionally with teams such as development, quality assurance, and product management to resolve complex technical problems. When an issue cannot be resolved through standard troubleshooting, engineers escalate cases and share detailed findings with these departments. This collaboration ensures that customer feedback is communicated, bugs are addressed, and permanent solutions are implemented. Regular meetings and clear documentation are essential for smooth teamwork and successful problem resolution.

What does a technical support engineer do?

A Technical Support Engineer helps customers and clients troubleshoot and resolve technical issues related to products or services. They provide assistance via phone, email, chat, or in person, and may also guide users through installation, configuration, and maintenance processes. In addition to solving immediate problems, Technical Support Engineers often document solutions, escalate complex issues, and work with development or engineering teams to resolve deeper technical challenges. Their goal is to ensure customer satisfaction by delivering effective and timely support.
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Technical Support Engineer jobs near you
Infographic showing various Technical Support Engineer job openings in Boston, MA as of August 2026, with employment types broken down into 75% Full Time, 20% Contract, and 5% Nights. Highlights an 85% In-person, 5% Hybrid, and 10% Remote job distribution, with an average salary of $85,846 per year, or $41.3 per hour.

Junior Support Engineer

allego

Waltham, MA • On-site

$55K - $65K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Job description

How you’ll make a difference:

As a Junior Support Engineer, you will be the technical support line to our Customer Success Team who work directly with the customers in initial information gathering and triaging. Support Engineer will provide second tier, technical support utilizing application expertise, exploration of system data, and technology stack. You will also work closely with Product Managers, Developers, Dev Ops and other experts to troubleshoot and identify solutions for customers utilizing built-in functionality whenever possible, identifying alternative approaches when necessary, building a reproducible case for identifying bugs, or clarifying product enhancement requests.

You will be integral to Allego’s success through:

  • Investigating support incidents escalated from the internal Customer Success Team. Support may include data gathering and documenting for clear understanding of the reported problem.
  • Reproducing or isolating possible culprits using log analysis, data review, testing in development environments, and working directly with the external customer
  • Identifying gaps in CS knowledge and push to close those gaps by escalation to responsible parties and creation of documentation where appropriate
  • Be the Intersection of product expertise and customer insights to understand what the product functionality is capable of and how the functionality is put into practice
  • Be able to advise PM, developers or CS when necessary
  • Be a customer advocate by submitting and track bug remediation and/or functional enhancement on customer behalf

Requirements

The ideal candidate will have:

  • Knowledge of relational databases and understanding of SQL
  • Familiarity with cloud services (AWS a strong plus)
  • Ability to develop documentation based on information from software developers to support Customer Success and customers
  • Ability to work independently as part of a team that is largely remote
  • Bachelor's Degree, certification in a related field or 2 years experience working in a technical support, help desk, or SAAS operation environment

Benefits

Allego offers a competitive, comprehensive benefits package, available to full-time employees on day one:

  • Medical, dental, and vision coverage
  • Unlimited vacation
  • Paid parental leave
  • Health Reimbursement Account (HRA)
  • Flexible Spending Account (FSA)
  • 401(k) with company matching
  • Short & long-term disability, AD&D, and life insurance
  • Allego stock options

Compensation: $55,000 - $65,000