Salesforce Support Engineer Jobs (NOW HIRING)

Job Summary:
SpotHero is a parking reservation marketplace that helps drivers find and reserve parking at thousands of lots and garages in all major cities. The Manager, Salesforce will lead the Salesforce team while managing the platform's architecture, development, and team leadership, ensuring effective integration with various business functions.
Responsibilities:
• Own Salesforce architecture decisions: data modeling, SFDC Org strategy, integration patterns, and platform scalability.
• Write and review production-grade Apex code, including triggers, batch jobs, queueable methods, and platform events.
• Design and build Lightning Web Components (LWC) and custom UI solutions for complex business workflows.
• Architect and implement REST/SOAP API integrations between Salesforce and third-party systems (CCaaS, iPaaS, SpotHero's internal systems, etc.).
• Lead technical design sessions, document solution architectures, and establish development standards and coding best practices, including quality, observability, testing, security, and performance.
• Perform release management: manage sandbox environments, deployment pipelines (Salesforce CLI, CI/CD), and change sets.
• Evaluate and govern AppExchange solutions and third-party managed packages using a structured decision framework.
• Act as the final technical escalation point for complex Salesforce issues, root cause analyses, and platform outages.
• Maintain thorough technical and functional documentation for all Salesforce solutions in Confluence.
• Hire, onboard, and develop a team of Salesforce Administrators and Developers; set clear expectations and growth paths.
• Run regular 1:1s, performance reviews, build individual development plans, and hold career development conversations; identify coaching opportunities and training needs.
• Define, maintain, prioritize, and deliver the quarterly Salesforce roadmap in partnership with the Senior Director, Product, Operator League and cross-functional stakeholders.
• Translate business priorities into sprint-ready technical work; own ticket creation and hydration in Jira; run team planning, stand-ups, and retrospectives.
• Foster a culture of ownership, technical excellence, and continuous improvement within the Salesforce team.
• Collaborate with Sales Enablement to build SFDC training programs that drive end-user adoption across Marketplace teams.
• Manage vendor relationships with Salesforce (Support, Account Manager, Solution Engineer) and SaaS integration partners.
• Build and enforce a security and governance framework: profiles, permission sets, field-level security, connected apps, sharing rules, and audit trails.
Qualifications:
Required:
• Bachelor's Degree in Computer Science, Information Systems, or equivalent experience.
• 7+ years of Salesforce experience, with at least 3 years of hands-on Apex / LWC development in production environments.
• 2+ years leading, managing, or mentoring a team of Salesforce professionals (admins, developers, or both).
• Deep expertise across all three Salesforce disciplines: Architecture: org design, data modeling, integration patterns, governor limits.
• Development: Apex (OOP, async, test frameworks), LWC, SOQL/SOSL, REST/SOAP APIs, platform events.
• Administration: flows, process automation, profiles/permission sets, reports/dashboards, security model.
• Salesforce Platform Developer I (PD1) required; Platform Developer II (PD2) and/or Application Architect strongly preferred.
• Salesforce Admin Certification (ADM201) required; additional certifications (Advanced Admin, System Architect) a strong plus.
• Proven track record designing and delivering enterprise-scale Salesforce integrations using REST/SOAP APIs and middleware platforms.
• Hands-on experience with Salesforce DevOps tooling: Salesforce CLI, Git, CI/CD pipelines (GitHub Actions, Copado, Gearset, or equivalent).
• Strong command of relational database design and SQL; experience querying data warehouses alongside Salesforce data.
• Demonstrated ability to run technical roadmap planning and prioritize competing demands across multiple stakeholder groups.
Preferred:
• Experience with Contact Center as a Service (CCaaS) platforms (Talkdesk, Genesys, Five9) and their Salesforce integrations.
• Familiarity with low-code integration (IPaaS) tools (Retool, MuleSoft, Workato, Zapier) connected to Salesforce.
• Experience in marketplace or SaaS environments.
• Salesforce Marketing Cloud, Experience Cloud, or Revenue Cloud development experience.
• Exposure to Salesforce Health Check, Shield, or Event Monitoring for enterprise governance.
Company:
SpotHero is a consumer marketplace and mobility platform for off-street parking. Founded in 2011, the company is headquartered in Chicago, USA, with a team of 201-500 employees. The company is currently Growth Stage.