Manager Salesforce Support Engineer Jobs in Ohio

We are the people who give possibilities purpose

BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.

Job Description

Summary:

Liberator Medical Supply, a subsidiary of BD, is seeking a Sr. Software Engineering Manager, Salesforce to lead and inspire teams focused on all aspects of our Salesforce platform to drive innovation, quality, and customer excellence. You will lead a team that's building solutions which enable our organization to make accurate customer-first decisions at every level, at the speed business demands.

This is a unique opportunity to lead our business and team in the healthcare space leveraging Marketing Cloud, Commerce Cloud, Experience Cloud, Data Cloud, and Health Cloud. BD's vision is to create world-class service capabilities, making it easier for customers to manage their condition, improve their lives, and access and consume our products. We are implementing solutions that are customer-centric, integrated, efficient, flexible, scalable, and user-friendly. In this role, you will work closely with various business, product, and technology teams to design and build innovative solutions.

The ideal candidate is an agile practitioner, fosters teamwork, and can build strong interpersonal relationships with the Operations teams, Technology team, Leadership, and Stakeholders with a focus on building the right functionality in the right order and helping overcome obstacles. This is a highly visible, business- impacting position.

The successful candidate must be highly analytical, detail-oriented, and naturally curious with the ability to improvise and develop creative solutions when common approaches fail. The candidate possesses a strong value of pragmatism over idealism in times of uncertainty with a perpetual curiosity and passion for honing their craft.

Primary Responsibilities:

• Team Leadership: Lead a team of engineers and administrators to deliver Salesforce solutions across multiple Salesforce Clouds. Provide leadership, direction, and strategy for a growing team, leading platform modernization efforts.

• Collaboration: Partner with internal teams to optimize and consolidate business processes built on Salesforce and MuleSoft, from concept to implementation.

• Technical Expertise: Utilize deep technical knowledge of Salesforce platforms, including Service Cloud, Health Cloud, Commerce Cloud, Data Cloud, Experience Cloud, and Marketing Cloud to provide best in class solutions. Ensure adherence to best practices in coding, design, and architecture.

• Architecting Solutions: Plan and deliver a suite of Salesforce technologies, ensuring proper design, implementation, scalability, maintainability, security, and performance. Work closely with Enterprise and Solution architects

• Agile Practices and Development: Lead agile development teams using tools like Jira to manage requirements, backlog, and testing. Demonstrate understanding of agile software development life cycle, practices, and methodologies.

• Team Development: Hire, coach, develop, motivate, and mentor team members.

• Performance Management: Plan, lead, organize, and motivate agile teams to achieve high performance and quality standards.

• Operations Management: Oversee day-to-day operations for the Salesforce platform, including change/release management, DevOps (CI/CD), operational readiness, support activities, and production incident resolution.

• Budget and Vendor Management: Manage budgets and vendor relationships for all areas of responsibility.

• Metrics and Success: Drive teams to establish and progress toward key metrics to measure success, such as KPIs and OKRs.

• Strategic Planning: Act as a trusted advisor to understand business challenges and assist in planning future business capabilities using best-in-class technology solutions.

• Organizational Improvement: Collaborate across peer groups to drive organizational improvements and operational excellence.

• Salesforce Knowledge: Stay current on Salesforce releases, new features, product roadmaps, and applications available from third parties on the Salesforce AppExchange.

• System Health: Measure, monitor, and ensure the health of production systems.

• Information Security: Ensure healthcare information security best practices are in place and adhere to HIPAA, utilizing common control frameworks like NIST and HITRUST CSF.

• Resource Estimation: Estimate resourcing and costs, support business cases, and develop high-level program plans

Minimum Qualifications:

• Bachelor's degree in Business, Computer Science, Software Engineering, MIS or related field

• Minimum of 8 years' experience leading teams and/or managing direct reports

• Minimum of 10 years as a Salesforce leader who has managed a team of Salesforce administrators and developers

• Minimum of 5 years' experience with MuleSoft or similar integration platform

• Strong expertise in at least two (2) of the following clouds: Marketing Cloud, Commerce Cloud, Experience Cloud, Health Cloud, and Data Cloud

• Strong background in the execution of DevOps methodologies and continuous integration/continuous delivery and accomplishments in Salesforce

• Knowledge of SaaS / PaaS / IaaS platforms (AWS, GCP, Azure)

• Experience managing vendor relationships, including product/service evaluation, contract negotiations, and on-going relationship management

• History of utilizing a highly analytical skill set to synthesize complex and diverse information

• Experienced in successful group presentations and conducting meetings, able to clearly articulate verbally.

• Track record of identifying and resolving problems in a timely manner and gathering and analyzing information skillfully.

Preferred Qualifications:

• Experience with HIPAA/HITECH regulations and guidelines for securing ePHI data.

• Prior experience in the healthcare industry

Physical Demands

(The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.) While performing the duties of this job, the employee is frequently required to talk or hear, walk, sit; use hands to finger, handle, or feel. The employee is occasionally required to stand. The employee must occasionally lift and/or move up to 10 lbs.

Work Environment

(The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.) While performing the duties of this position, the employee performs tasks in a temperature-controlled office environment under normal office conditions. The noise level in the work environment is usually moderate. The work environment involves minimal exposure to hazards or physical risks, which require the following basic safety precautions.

#CLOLI

Why Join Us?

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you'll discover a culture in which you can learn, grow and thrive.

We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.

To learn more about BD visit https://bd.com/careers.

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

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Primary Work LocationUSA FL - Stuart Airport RoadAdditional LocationsWork Shift

At BD, we reward, support and develop our associates through our comprehensive Total Rewards program. We are committed to attracting and retaining high quality talent by providing reward and recognition opportunities that promote a performance-based culture, as well as a competitive package of compensation and benefits programs. You can learn more on our career site under "Our Commitment to You."

Our salary or hourly rate ranges reward associates fairly and competitively. We regularly review these ranges and factors, such as location, contribute to the range displayed.

Our pay is based on the role and the necessary skills and education to perform it successfully. The salary or hourly rate offered is determined by the role's specific requirements, including any applicable step rate pay system at the work location. Salary or hourly pay ranges are influenced by labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location which may also affect the workplace arrangement of the role.

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